
Pair your medallion with your app
Troubleshooting:
● What should I do if my medallion has a firmware error? Note: you will know you have a medallion issue if it
lights up red
○ Place the medallion in the charging station, press and hold the reset button (small circle on the back
of the charging station) for approx. 10 seconds. The red will change to a white flash and then turn off.
● What should I do if my medallion is already registered to a different app? Note: see top right image and how
some medallions say “Registered” underneath your Medallion’s DSN #.
○ Place the medallion in the charging station, press and hold the reset button 6 times within 10
seconds. As you press the button the medallion will flash orange, then reboot.
● If multiple medallions are found, how do I know which medallion is mine so I can pair it to the app?
○ You can find your medallion DSN # on the back of your Medallion underneath the QR code. See
bottom right image.
● How long should I charge the medallion for?
○ The medallion takes ~1 hour for a full charge. The battery life is unlikely right now to last throughout
the entire night.
● How do I know during a session that my medallion is still working (including that the battery has not died)?
○ Tap hard 2 times. The purple light will appear if the Band still has battery.
● What if my medallion dies during a session?
○ Simply connect your medallion to the charging station, then you will be able to end the session in the
app. Data that was collected during the session will populate.