
Section 363-703-142 July 30, 1999 Revision 01
Page 8 PairGain Engineering - Plant Series FLC-703, List 4B
Table 2. FLC-703 COT Channel Unit Troubleshooting
Indication Problem Action
FAULT LED
ON The FLC-703 processor has
detected a fault. Remove and re-insert the Channel Unit. If the FAULT LED does not
extinguish, replace the Channel Unit.
Troubleshooting based on customer-originated trouble reports
No Dial tone,
Can’t Dial
• faulty RT or COT
Channel Unit
• facility short/open
• CO switch problem
1Lift the subscriber pair at the network interface. If dial tone is present
and you can place a call, refer the problem to the customer per local
practice.
2If you cannot hear dial tone or cannot place a call at the network
interface (with the subscriber pair lifted), check for dial tone at the RT.
If dial tone is present, check the pair between the RT and the network
interface. If no dial tone is present, replace the RT Channel Unit.
3If the problem still exists, re-insert the original RT Channel Unit and
replace the COT Channel Unit. Test for operation.
4If the problem still exists, refer the problem to the CO switch.
Phone Doesn’t
Ring
• high-resistance
subscriber line short
• faulty RT or CO
Channel Unit
• loop length too long
1Lift the subscriber pair at the network interface. If ringing is present,
refer the problem to the customer per local practice.
2If ringing is not present, check for ringing at the RT. If ringing is
present, check the pair between the RT and the network interface. If no
ringing is present, replace the RT Channel Unit. If ringing is still not
present, check a circuit on another Channel Unit. If ringing is still not
present, replace the Line Unit.
3If ringing is still not present at the RT, re-insert the original Channel
Unit and Line Unit. Test for ringing at the COT.
4Test for ringing into the COT from the CO switch. If no ringing is
present, refer the trouble to the CO switch. If ringing is present, replace
the COT Channel Unit. Test again for ringing at the network interface.
If ringing is still not present, contact PairGain technical assistance per
section 9.
5Verify the resistance of the copper loop between the RT Enclosure and
the network interface is less than 530 Ω.
Phone doesn’t
stop ringing
• faulty subscriber
instrument
• faulty RT Channel Unit
• loop length too long
1Test for ring trip at the network interface. If the ringing is tripped, refer
the trouble to the customer per local practice.
2If the ringing is not tripped, test for tripping at the RT. If ring trip does
occur, check the loop for excessive length. If ring trip does not occur,
replace the RT Channel Unit. If ring trip still does not occur, contact
PairGain technical assistance per section 9.
3Verify the resistance of the copper loop between the RT Enclosure and
the network interface is less than 530 Ω.