Palm Tungsten W Instruction sheet

For information on upgrading from another Palm™ handheld and additional
troubleshooting tips, see Palm™Tungsten™W Handheld Getting Started, included in
your handheld package.
Your handheld operates in voice mode and wireless data mode, but it cannot operate in
both modes at the same time. For example, while you use the phone, you cannot
wirelessly download email or browse the web.
The indicator light does not go on
Try the following:
1.Seat your handheld firmly in the cradle.
2.Connect the power adapter securely to the cradle.
3.Check that the power adapter is plugged into a working electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for another full two hours.
If this doesn’t work, try the following:
•Press any application button to ensure your handheld is turned on.
• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar                      
object without a sharp tip) to gently press the Reset button inside the hole on the back
panel of your handheld.
Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm™ handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
•Go to http://www.palm.com/asia/support/index.html for more information.
 •Read the readme file for your handheld. After you install Palm™ Desktop software  
on your computer, open the Palm™ folder. The readme file is located in the Helpnote
folder.
Vodafone strength is weak
Turn on the Mobile application (see step 4) and then open it by inserting the headset
connector into the voice jack. Check the Vodafone Strength bar graph while you try the
following:
•Move away from your original location, five to ten feet in any direction.
•Stand near a window and open metal blinds.
•Move outdoors, above ground, to a less crowded area.
•When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
•In a vehicle, keep your handheld level with the windshield.
Palm™ Desktop Install appears to stall
•Check for a window hidden in the background. Drag the current window from the 
 centre of the screen. If you see another dialog box related to Palm™ Desktop  
 software, click it and follow its instructions.
•If you are still experiencing problems connecting to Vodafone, please contact our 
 Data Support team on 1300 30 10 30.
HotSync®icon
HotSync®process does not begin
•Check that the handheld is properly seated in the cradle and that the USB connector 
is securely connected to the computer.
Windows:
1.Check that theWindows system tray displays
the HotSync®icon before pressing the HotSync®
button on the cradle.
2.If the HotSync®icon is not displayed:
a.Click the Start button and select Programmes.
b.Select Palm™ Desktop, and then select HotSync®Manager.
HotSync®Manager starts and the icon displays in the system tray.
3.If the HotSync®icon is displayed:
a.Click the HotSync®icon to display the connection type.
b.Make sure there is a check mark next to Local USB
(or Local Serial if using a serial connection).To insert
a check mark, click the menu item.
Mac: After you install Palm™ Desktop software, try the following:
1.Make sure theTransport Monitor of the HotSync®Manager is enabled:
a.Open the Palm™ folder and double-click the HotSync®Manager icon.
 The HotSync®Software Setup dialog box appears.
b.In the HotSync®Controls tab, click Enabled.
2.If you are using a USB cradle:
a.Disconnect the cradle from your computer.
b.Reconnect the cradle.
c.Restart your computer.
3.If you are using a serial cradle (sold separately):
a.Double-click the HotSync®Manager icon in the Palm™ folder.
b.Click the Connection Settings tab.
c.Make sure PalmConnect is selected and that the port selection matches
the port to which the HotSync®cradle is connected.
TROUBLESHOOTING AND TIPS
Reset button
Vodafone Strength bar graph
6129-0203/Palm
Indicator
light
Stylus
Keyboard
Expansion
card slot
Power button/
Backlight on & off
Home
(Press to go to
Applications Launcher)
Wireless application/
Wireless power on & off
E-mail
Navigator
Address Book
Date Book
Function
IR port
Voice jack
READ THIS FIRST
Palm Sales Australia Pty Ltd
Suite 2, Level 12, 56 Berry Street,
North Sydney, NSW 2060
Copyright
© 2003 Palm, Inc. All rights reserved. The Palm logo, Palm OS and HotSync are registered trademarks and Palm, Tungsten and the Tungsten
trade dress are trademarks of Palm, Inc. Other products and brand names may be trademarks or registered trademarks of their respective
owners. Palm, Inc. uses the MultiMediaCard and SD trademarks under express license from their respective owners. All other mentioned
products or company names are used for identification purposes only, and may be trademarks of their respective owners.
Disclaimer and Limitation of Liability
Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.
assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure
to make backup copies of all important data on other media to protect against data loss.
Software Download Available
Palm™Desktop software is supplied on a CD-ROM disc. Check www.palm.com/asia/software for updates and new versions of the
software.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
• The settings on the MultiMediaCard supplied with this Tungsten™ W product are for the Vodafone Australia                       
network only.
•Other mobile service providers' network settings have not been tested or approved for use with theTungsten™W.
Use of thisTungsten™ W product with mobile service provider network settings other than the Vodafone Australia 
network is entirely at user's own risk.
Vodafone support numbers
•For help in connecting toVodafone or
setting up your email, contactVodafone
Data Support on: 1300 30 10 30, 7 days 
a week, 8 am to 10 pm.
•For all other enquiries, including billing
contact 1555 (free call forVodafone
customers from their mobile) or 
1300 650 410. Monday to Friday, 
8 am to 10 pm and Saturday to Sunday 
9 am to 5.30 pm.
Palm Technical Support
•Free for the first 90 days
 Phone: [phone]
 Operating Hours:
 9 am to 6 pm, Monday – Friday
 Email: tec[email protected]
Read Getting Started and the Handbook
For more information about setting up your Tungsten™ W handheld, entering data into
applications, performing HotSync®operations, and troubleshooting, read Getting
Started, included in your handheld package.
The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have
Acrobat Reader, you can install it from the Palm™ Desktop software CD-ROM.
Windows: In Palm™ Desktop software,
click Help in the menu bar.Then select
the menu item for the Handbook.
Mac: Open the Palm™ folder, and then
open the Documentation folder.
Double-click Handbook.pdf.
Learn how to use the keyboard
Backspace/Delete
Return/Enter
Home
Function
Brightness
Command stroke/
Menu
CAPS/Find
Space bar/SYMBOL
Navigator
To practice using the keyboard:
Open Memo Pad: Press Home to open the Applications Launcher. Press “M”
to highlight the Memo Pad icon . Press Enter to open Memo Pad.Tap New.
You can practice typing in the memo.
Tips
• Use your thumbs to press the keys.
• To capitalise a letter, press CAPS and then press the key of the letter.  
 Press CAPS twice to lock it. Press it again to unlock it.
• To enter one of the blue characters (for example, numbers), press the blue 
 Function key and then press the key you want. Press Function twice to 
 lock it. Function lock makes it easy to enter long strings of numbers like credit 
 card numbers and phone numbers. Press Function again to unlock it.
• To review the Keyboard tutorial, press Home. Press “K” to highlight the  
 Keyboard icon. Press Enter to open the tutorial.

c. To confirm the connection:*
 (1)Check that the indicator light is 
  blinking green.
 (2)Press Home .Tap the  
  Mobile icon . If your service
  is activated, Vodafone appears
  in the Mobile application 
  onscreen keypad.
Here’s what you’ll do:
• Charge and set up yourTungsten™ W 
wireless integrated handheld and 
 phone.
• Connect to the Vodafone Australia 
 Mobile network.
• Install Vodafone Mobile applications 
 and Palm™Desktop software.
Important! Already use a Palm™
handheld?
• Synchronise your old handheld with  
 your computer so that the information  
 is up-to-date.
• Go to:     
http://www.palm.com/asia/support/index.html
and click the upgrade link to learn how to  
 smoothly transfer your information to your 
 new handheld.
START HERE
Contents
a. Plug the adapter into an outlet and the cradle.
Note!
Your adapter must connect to the cradle cable, not to the cradle itself.
b. Place yourTungsten™ W handheld into the cradle.
c. Check that the charging indicator light is solid green.This means your  
 handheld is properly seated in the cradle and is being charged.*
d. Charge for a full two hours.
Connect and charge Set up your handheld
12
Insert the SIM card
a. Turn off your handheld.
b. Open the access door and remove 
 the sample SIM card.
3 5
Centre
INSTALL SOFTWARE LEARN MORE ABOUT YOUR HANDHELD
CONNECT TO VODAFONE
Congratulations on your purchase of a Palm™Tungsten™W
wireless integrated handheld and phone.
6Install wireless applications
from theVodafoneAustralia Configuration Card
* Windows NT & 95, and systems without USB 
 ports, require the Palm™ HotSync®Cradle- 
Serial, SKU 10828U, sold separately.
† Problems? If installation or the HotSync®process
 did not work, see Troubleshooting on the other 
 side of this document.
Install Palm™Desktop software on
your computer
7
* Problems? See Troubleshooting on the other side 
 of this document.
Make a phone call
Palm™Tungsten™W wireless integrated handheld and phone
USB HotSync®cradle
Hands-free
headset
Charging
indicator light
When properly
seated, there is a
small gap between
the front of the
handheld and
the cradle
4
Turn on the Mobile application and
connect to the network
Palm™Desktop
software CD-ROM
Software Essentials
CD-ROM
a. Remove the handheld from the cradle.
e. Tap firmly the centre of at least
 3 targets.
Note!
Your handheld turns off automatically
after one minute of inactivity. Press the
power button to turn it on again.
b. Press the power button.*
c. Remove the stylus.
d. Follow Setup instructions on
 the screen.
* Problems? See Troubleshooting on the other 
 side of this document.
1.Tilt it forward. 2. Lift up.
* Problems? See Troubleshooting on the other side 
 of this document.
Wireless button
Button: Short press to
answer call, long press
to hang up
a. Press and hold theWireless button 
 until the Mobile dialog box appears.
b.Tap On in the Mobile dialog box.*
a. With the handheld on, insert the headset into the voice jack.This opens the 
 onscreen keypad used for dialling.
b. Place the earpiece in your ear.
c. Tap the number you want to dial.
d. Tap Dial.
c.Follow the onscreen instructions to install the software, Vodafone network  
 configuration setting and the following software will be installed into the handheld:
 1. Jot – Virtual Graffiti allows you to use the screen as the writing pad.
 2. SIM Mgr – For transfering phonebook entries from your SIM to handheld 
  address book or vice versa.
 3. Web Pro – HTML browser for surfing the Internet.
d. When the Date &Time screen appears, tap the city displayed in Location,  
 Select 'Edit List' and then 'Add' button to choose Australia. Follow the  
 instructions to set the time and date.
e.Press Home, tap theVersamail icon , change the User Name from default  
PleaseEnter to your Vodafone email user name, tap on Password to enter your email 
 password; tap Next and follow the instruction, change all reference to PleaseEnter
 with your Vodafone email user name, tap Done when finished.
f.Remove the Configuration Card and replace the placeholder card. Go on to step 7.
Earpiece
Voice jack
Blinking green
indicator light
Use Palm™ Desktop software to enter appointments, addresses, and other
information.Then transfer the information to your handheld using the HotSync®
process. It’s the fastest way to enter lots of information.
Note!
You must install the version of
Palm™ Desktop software included
in this package.
a. Connect the USB HotSync®
 cradle to the computer.*
b. Put the CD-ROM in the
 CD-ROM drive.
Windows:
c. Follow the installation instructions 
 that appear on your computer  
 screen.†
Mac:
c. Double-click the Palm™ Desktop  
 Installer icon.†
 Install adds important files to the 
 Add-on folder on your computer. 
 After Install, open Palm™ Desktop 
 software. From the HotSync®menu, 
 select Install Handheld Files.Transfer 
 these files to your handheld.
 Important for Mac upgraders!
 During Install, create a new  
 username for your new handheld. 
 Do not use your current username.
USB
Your subscriber identity module (SIM) card contains your basic subscriber
information. Vodafone also uses the SIM card to register and connect your handheld
to the Vodafone GSM/GPRS network. Without an active SIM card, you will not be able
to use mobile services*.
*To activate your Vodafone SIM card, contact Vodafone on 1300 30 10 30.
Gold
contact
area
Gold
contact
area
c. Detach the SIM card from its plastic 
 holder (see Contents).
d. Slide the SIM card onto the access 
 door. Close the door.
Icon
Notched
corner
Power
adapter
Stylus
Power
button
a. Remove the placeholder card: Push lightly against the card to release it.
b. Insert the Vodafone Australia Configuration Card as shown by the icon: 
 Push the card in.You feel the card lock and hear the system sound.
Use stylus to tap
centre of target
Power tips
•To use the navigator to dial numbers, send SMS messages, or send email: Open an
Address record. Press Right on the navigator to see available numbers and addresses.
Press Up/Down to highlight the number. Press Select to connect.
•To quickly execute menu commands, press Command Stroke and the appropriate
command letter. For example, + C to copy, or + P to paste.
•To quickly find an application icon in the Applications Launcher, switch to the All category
and press the first letter of the application’s title. The icons with titles starting with that
letter spring to view. Press Select on the navigator or Enter to open the highlighted
application.
•To open the Mobile application, plug the headset into the voice jack, or if you’re in
another application, press the headset button. To answer an incoming call, press the
headset button. To hang up, press and hold. When not on a call, press the button to
move between the Mobile screens.
•To maximise battery life, (1) dim your handheld’s brightness by pressing Function +  
 Tab (2) change the default Auto-off setting to 30 seconds in the General panel of the
Prefs application; (3) turn off your mobile radio when not expecting calls or emails; (4)
store and charge your handheld in the cradle whenever possible.
•Want to change your alarm sounds? In Date Book, Note Pad, or Clock, select Preferences
from the Options menu.
•Want to customise a key so that it types a different character? For example, if you use
“%” often, you can remap “+” to type “%.” In the Applications Launcher, tap Prefs. Select
Keyboard from the pick list in the upper-right corner.Tap Remap keys.
SIM card