Palm TX User manual

Palm®T|X Handheld 632
CHAPTER 30
Getting Help
This guide is meant to tell you everything you need to know to set up, customize,
and use your handheld. However, you may occasionally run into an issue that is
not addressed in this guide. Here are some resources to help you if that happens.
Self-help resources
If you run into a problem with your handheld, be sure to check these resources first:
•Answerstocommon questions about your handheld and its features
• The Palm®Desktop online Help
• The Palm Desktop Software for the Macintosh User’s Guide located in the Documentation folder
on your installation CD
• The Palm®Knowledge Library, accessible at www.palm.com/support
• The most recent Palm T|X handheld HelpNotes on your regional website

Palm®T|X Handheld 633
CHAPTER 30 Getting Help
Technical support
If, after reviewing the self-help resources, you cannot solve your problem, go to
www.palm.com/support or send an email to your regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and isolate the problem.
When you do contact Technical Support, please provide the following information:
• The name and version of the desktop operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of handheld software you are using and available memory
To find version and memory information, follow these steps:
1. Go to Applications.
2. Open the menus.
3. Select Info from the App menu.
4. Select Version for version info, and Size for memory info.