Palm PalmModem User manual

PalmModem®Connectivity Kit
Handbook

Page ii PalmModem® Connectivity Kit Handbook
Copyright
Copyright © 1997-2001 Palm, Inc. or its subsidiaries. All rights reserved. HotSync,
Palm OS, and PalmModem are registered trademarks of Palm, Inc. or its subsidiaries.
The HotSync logo, Palm, and the Palm logo are trademarks of Palm, Inc. or its subsid-
iaries. Other product and brand names may be trademarks or registered trademarks of
their respective owners.
Disclaimer
Palm, Inc. and its subsidiaries assume no responsibility for any damage or loss resulting
from the use of this handbook.
Palm, Inc. and its subsidiaries assume no responsibility for any loss or claims by third
parties which may arise through the use of this product. Palm, Inc. and its subsidiaries
assume no responsibility for any damage or loss caused by deletion of data as a result
of malfunction, dead battery, or repairs. Be sure to make backup copies of all important
data on other media to protect against data loss.
P/N: 406-3157-01
A/N: 423-3157-01

Contents Page iii
Contents
Chapter 1: Introduction ...................................................... 1
What can I do with my PalmModem connectivity kit? .................. 2
Chapter 2: Setting Up Your PalmModem®
Connectivity Kit................................................................... 5
Installing the batteries ......................................................................... 5
Replacing batteries............................................................................ 5
Configuring your computer................................................................ 6
Configuring your handheld................................................................ 7
Selecting conduits for a modem HotSync operation ................. 11
Installing applications on your handheld....................................... 12
Chapter 3: Using Your PalmModem® Connectivity Kit .... 15
Attaching PalmModem connectivity kit and cables ..................... 15
Performing a remote HotSync operation ........................................ 16
Detaching your PalmModem connectivity kit............................... 17
Product Regulatory Information........................................ 19

Page iv PalmModem® Connectivity Kit Handbook

Chapter 1 Page 1
Chapter 1
Introduction
Your PalmModem®connectivity kit enables you to use your handheld
to send and receive data at your convenience. You don’t have to
connect your handheld directly to your computer or laptop to update
your data.
*Use only UL listed PalmModem AC adapter #10202U with an input of +3V/250mA or
the equivalent UL listed adapter.
HotSync®
button
Phone
connector
AC adapter
connector
(US only*)
Modem

Page 2 Introduction
What can I do with my PalmModem
connectivity kit?
From remote locations, with your modem and handheld you can:
■Send and receive e-mail using an Internet Service Provider.
■Synchronize your data with one touch using any of the following:
–Palm
™Desktop organizer software via a PC modem using
HotSync®technology, or via your company’s remote access
server (RAS) using network HotSync technology and TCP/IP.
– Server-based applications (such as corporate e-mail, phone
book, expense, and intranet web pages) via your company’s
RAS using Palm HotSync®Server software (go to the web site
http://www.palm.com for more information).
– Third-party personal information managers (PIMs), such as
Lotus Organizer, Symantec ACT, and Microsoft Outlook using
HotSync technology (third-party software required).
■Use web clipping applications installed on your handheld to
quickly and simply retrieve information from the Internet.
To increase your productivity, software applications have been
bundled with your modem.
Contact the vendors below for more information about some of the
software applications you can use with your handheld and modem.
Use Application Description Vendor
E-mail Network
HotSync
Supports remote access
to your e-mail and
Palm™Desktop
software using either
your company’s
existing LAN or dial-in
(RAS) server
Palm, Inc.
www.palm.com
MultiMail®Pro
and
MultiMail®SE
Supports SMTP, POP3,
and IMAP4 protocols
Palm, Inc.
www.palm.com
AOL Mail Supports AOL e-mail America Online, Inc.
www.aol.com/anywhere
One Touch Supports SMTP and
POP3 e-mail protocols JP Systems
www.jpsystems.com
Palmeta Mail Supports Netscape Mail
or any MAPI e-mail
system
Palmeta Software
www.palmeta.com

Chapter 1 Page 3
Remote
synchron-
ization
Desktop To Go Supports Microsoft
Outlook DataViz
www.dataviz.com
EasySync for
Lotus Notes Supports Lotus Notes Lotus
www.lotus.com
EasySync for
Lotus Organizer Supports Lotus Organizer Lotus
www.lotus.com
Intellisync Supports Microsoft
Outlook, Symantec
ACT, GoldMine, Lotus
Notes, Lotus Organizer,
and Meeting Maker
Tele-Support Software
www.pumatech.com
Now
Synchronize Supports Now Up-to-Date Power On Software
www.poweronsoftware.com
PocketMirror Supports Microsoft
Outlook Chapura, Inc.
www.chapura.com
Internet
access
Web Clipping Supports retrieving
information from the
Internet
Palm, Inc.
www.palm.com

Page 4 Introduction

Chapter 2 Page 5
Chapter 2
Setting Up Your
PalmModem®
Connectivity Kit
Before you use your PalmModem®connectivity kit, you must:
■Install the batteries
■Configure your computer
■Configure your handheld
You might also want to install appplications, such as e-mail, on your
handheld.
Installing the batteries
To use your modem, you must first
install two AAA alkaline batteries.
The batteries fit in the compartment
behind the battery door on the back
of the modem. Make sure to click
the door into place after installing
the batteries.
Note: A diagram in the interior of
the battery compartment
shows the orientation of the
positive (+) and negative (-)
ends of the batteries. When
correctly installed, the clips
in the battery compartment
secure the batteries in place.
Replacing batteries
Under normal conditions, the AAA batteries provide approximately
two and a half hours of continuous use. When your modem has
approximately 15% of battery life remaining it will sound three short
beeps, which repeat every five minutes until the batteries are drained.
Replace the batteries as soon as possible.

Page 6 Setting Up Your PalmModem® Connectivity Kit
Configuring your computer
Important: You do not need to configure your computer to connect to
your ISP and download mail. If this is the only operation
you want to perform with your modem, skip to
“Configuring your handheld” later in this chapter.
To use your modem to perform remote operations with your desktop
computer, you must first complete the following steps:
■Make sure Palm™Desktop organizer software settings are correct
■Leave your computer running and ready to receive a call
A network HotSync®operation requires the following (consult your
System Administrator for assistance):
■Your computer has TCP/IP support installed.
■Both your company’s network system and its remote access server
support TCP/IP.
■You have a remote access account.
■Your computer has Palm Desktop software version 4.0 or later
installed.
Everything you need to connect to your company’s dial-in server
(network modem) is included with Palm Desktop software version 4.0
or later and your Palm OS handheld software version 4.0 or later. You
need to activate the feature, however, on both Palm Desktop software
and your handheld.
To set up your Windows computer for a remote HotSync
operation:
1. Click the HotSync Manager icon in the system tray (bottom-
right corner of the taskbar) to open the HotSync Manager menu.
2. In the HotSync Manager menu, make sure Modem is checked.
Or, if you want to synchronize using the network HotSync
application, make sure Network is checked, and then skip to
“Configuring your handheld” later in this chapter.
3. From the HotSync Manager menu, choose Setup.
4. Click the Modem tab and adjust the options as needed. See
“Conducting a HotSync operation via modem” in your handheld
handbook for additional information.
5. Click OK.

Chapter 2 Page 7
To set up your Macintosh for a remote HotSync operation:
1. Click the HotSync Manager icon from the Instant Palm Desktop
menu (upper-right corner of your screen).
2. From the HotSync menu, select HotSync Setup, and on the Serial
Port Settings tab make sure Modem is checked.
3. Adjust the Modem Setup options as needed.
4. From the File menu, choose Quit.
Configuring your handheld
Before you use your PalmModem connectivity kit, you must configure
your handheld to communicate with it.
To prepare your handheld for a modem HotSync operation:
1. Tap the Applications icon .
2. Tap the HotSync icon .
3. Tap Modem.
4. Tap the pick list below the icon and select a modem configuration.
Tap here
Select a modem configuration

Page 8 Setting Up Your PalmModem® Connectivity Kit
5. Tap the Enter phone # box.
Note: If you plan to connect to your company’s dial-in server
(network modem) instead of a computer modem, see “To
prepare your handheld for a network HotSync operation:”
later in this chapter.
6. Enter the telephone number to access the modem connected to
your computer.
7. If needed, enter a dial prefix (such as “9”) to access an outside line,
and then tap the Dial Prefix check box.
Tip: To add a “pause” in the dialing sequence, enter a comma in
the field. Each comma equals a two second pause.
8. If the phone line you’re using for the handheld has Call Waiting,
select the Disable call waiting check box to avoid an interruption
during the modem HotSync operation.
9. If you want to use a calling card to place the call, select the check
box and enter the calling card number.
10. Tap OK.
To select Connection Preferences for a modem HotSync
operation:
1. Tap the Applications icon .
2. Tap the Preferences icon .
3. Tap the pick list in the upper-right corner and select Connection.
4. Tap the configuration you want to use.
Tap here

Chapter 2 Page 9
5. Tap Edit.
6. Tap the Connect to pick list and select Modem.
7. Tap the Via pick list and select Cradle/Cable.
8. Adjust the other options as needed.
Dialing Select the Rotary setting only if you are certain
that your telephone service does not support
TouchTone dialing.
Note: When dialing from Europe, the modem
supports TouchTone dialing only. Rotary
and pulse dialing are not supported in
Europe.
Volume Controls the modem speaker volume.

Page 10 Setting Up Your PalmModem® Connectivity Kit
9. Tap OK to save the settings.
To prepare your handheld for a network HotSync operation:
1. Tap the Applications icon .
2. Tap the HotSync icon .
3. Tap the Menu icon .
4. Tap Options, then tap Modem Sync Prefs.
5. Tap Network.
6. Tap OK.
7. Tap Select Service.
Details Provides access to the following optional settings:
■Speed. Determines the modem speed for
downloading data.
■Country. Determines the country settings that
are used.
■Flow Ctl. Regulates the data sent to your
modem. If your modem receives more data
than its buffer can hold, the modem uses flow
control to temporarily stop data transmission.
■Init String. This field is used for standard AT
commands that enable the modem to perform
special functions.

Chapter 2 Page 11
Note: See “Network preferences and TCP/IP software” in your
handheld handbook for information on creating a network
connection.
8. Tap Service and select a service.
9. Tap Done.
Note: Before performing a network HotSync operation, you must
enable the network HotSync technology and perform a local
HotSync operation. Contact your System Administrator to set
up the network HotSync technology, and for additional
information, go to this web site: http://www.palm.com.
Selecting conduits for a modem HotSync
operation
The Conduit Setup dialog box on your handheld enables you to define
which files and/or applications synchronize during a modem
HotSync operation. You can use these settings to minimize the time
required to synchronize data with a modem.
Tap here
Tap here

Page 12 Setting Up Your PalmModem® Connectivity Kit
To change conduits for a modem HotSync operation:
1. Tap the Applications icon .
2. Tap the HotSync icon .
3. Tap the Menu icon .
4. Tap Options, and then tap Conduit Setup.
5. Tap the check boxes to deselect the files and applications that you
do not want to synchronize during a modem HotSync operation.
The default setting is to synchronize all files.
Note: Applications that do not have a database (such as games)
do not synchronize — even if you select the item in the
Conduit Setup dialog box.
6. Tap OK.
Installing applications on your handheld
Before you install any applications, such as e-mail, on your handheld,
it’s a good idea to perform a HotSync operation to back up your data.
To install an application from a Windows computer:
1. Insert the CD-ROM into the CD-ROM drive.
Note: If installation does not begin, click the Windows Start
button, choose Run, enter D:/autorun.exe, and then click
OK. If necessary, replace D: with the drive letter assigned to
your CD-ROM drive.
2. If prompted, choose a language.
3. From the CD menu, choose the application you want to install.

Chapter 2 Page 13
4. Click Install.
5. Perform a HotSync operation to install the application on your
handheld.
To install an application from a Macintosh:
1. Insert the CD-ROM into the CD-ROM drive and double-click the
CD folder on your desktop.
2. Double-click the folder for the application you want to use.
3. Double-click the HotSync Manager icon in the Palm folder.
4. Choose Install Handheld Files from the HotSync menu.
5. Drag the PRC file from the CD-ROM to the Install Handheld Files
window.
6. Perform a HotSync operation to install the application on your
handheld.

Page 14 Setting Up Your PalmModem® Connectivity Kit

Chapter 3 Page 15
Chapter 3
Using Your
PalmModem®
Connectivity Kit
After you prepare your computer and your handheld, and select your
Conduit Setup options, you are ready to perform a modem or network
HotSync®operation.
Now when you leave the office, you can use your PalmModem®
connectivity kit and your handheld to stay connected with your
computer or network.
Attaching PalmModem connectivity kit
and cables
Your modem has a 16-pin connector that slides into the grooves on
your handheld’s universal connector. Make sure your modem snaps
into place on the handheld. Use a standard RJ11 cable to connect to an
analog phone line.
Slide into connector Snap into place

Page 16 Using Your PalmModem® Connectivity Kit
Note: It is important to use a standard analog phone line, such as
those used in homes. If you use your modem in an office or
hotel, make sure it is connected to a phone line with a data
port, a fax line, or a modem line. If you accidentally use a
digital phone line, your modem will respond as though there
is no dial tone.
Performing a remote HotSync operation
After you connect your modem to your handheld, you can use your
modem to perform remote HotSync operations by dialing your PC
modem or network server.
Important: Remember to leave your computer running so you can
perform remote operations.
To perform a modem or network HotSync operation:
■Press the HotSync button on the front of your modem to initiate
remote HotSync operations.
If you have any problems conducting a successful HotSync operation,
see “Frequently Asked Questions” in your handheld handbook.
Insert phone cable