Palm Tungsten W Instruction sheet

READ THIS FIRST

Indicator
light
Stylus
Keyboard
Expansion
card slot
Power button/
Backlight on & off
Home
(Press to go to
Applications Launcher)
Wireless application/
Wireless power on & off
E-mail
Navigator
Address Book
Date Book
Function
IR port
Voice jack
PRODUCT CALL OUT

Congratulations on your purchase of a Palm™Tungsten™W
wireless integrated handheld and phone.
Here’s what you’ll do:
•Charge and set up your Tungsten™ W
wireless integrated handheld and
phone.
•Connect to the SingTel Mobile
network.
•Install SingTel Mobile applications
and Palm™Desktop software.
Important! Already use a Palm™
handheld?
•Synchronise your old handheld with your
computer so that the information is up-to-
date.
•Gotohttp://www.palm.com/support/tungstenw
andclicktheupgradelinktolearnhowto
smoothlytransferyourinformationtoyour
newhandheld.
Contents
USB HotSync®cradle
SIM card
SingTel IDEAS Configuration Card
Hands-free
headset
Palm™Desktop
software CD-ROM
Software Essentials
CD-ROM
Power
adapter
START HERE

a. Plug the adapter into an outlet and the cradle.
Note!
Your adapter must connect to the cradle cable, not to the cradle itself.
b. Place your Tungsten™ W handheld into the cradle.
c. Check that the charging indicator light is solid green. This means your
handheld is properly seated in the cradle and is being charged.*
d. Charge for a full two hours.
Connect and charge
1
When properly
seated, there is a
small gap between
the front of the
handheld and
the cradle
* Problems? See Troubleshooting on the other side
of this document.
START HERE

Set up your handheld
2
START HERE
Centre
a. Remove the handheld from the cradle.
e. Tap firmly the centre of at least
3 targets.
Note!
Your handheld turns off automatically
after one minute of inactivity. Press the
power button to turn it on again.
b. Press the power button.*
c. Remove the stylus.
d. Follow Setup instructions on
the screen.
* Problems? See Troubleshooting on the other side
of this document.
1. Tilt it forward. 2. Lift up.
Stylus
Power
button
Use stylus to tap
centre of target

Insert the SIM card
3
CONNECT TO THE SINGTEL MOBILE NETWORK
a. Turn off your handheld.
b. Open the access door and remove
the sample SIM card.
Your subscriber identity module (SIM) card contains your basic subscriber
information. SingTel Mobile also uses the SIM card to register and connect your
handheld to the SingTel Mobile GSM/GPRS network. The wireless applications
of your handheld cannot operate on the network without the SIM card.
Gold
contact
area
Gold
contact
area
c. Detach the SIM card from its plastic
holder (see Contents).
d. Slide the SIM card onto the access
door. Close the door.

c. To confirm the connection:*
(1) Check that the indicator light is
blinking green.
(2) Press Home . Tap the Mobile
icon . If your service is activated,
SingTel appears in the Mobile
application onscreen keypad.
Wireless button
a. Press and hold the Wireless button
until the Mobile dialog box appears.
b. Tap On in the Mobile dialog box.*
d. If you have a new service
subscription, a Welcome Activation
message appears on your handheld
screen within 24 hours.
4Turn on the Mobile application and
connect to the network
CONNECT TO THE SINGTEL MOBILE NETWORK
* Problems? See Troubleshooting on the other side
of this document

5Make a phone call
CONNECT TO THE SINGTEL MOBILE NETWORK
Button: Short press to
answer call, long press
to hang up
a. With the handheld on, insert the headset into the voice jack. This opens the
onscreen keypad used for dialling.
b. Place the earpiece in your ear.
c. Tap the number you want to dial.
d. Tap Dial. Earpiece
Voice jack
Blinking green
indicator light

6Install wireless applications from the
SingTel IDEAS Configuration Card
c. Follow the onscreen instructions to install the software.
d. When the Date & Time screen appears, tap the city displayed in Location.
Select Singapore from the list. Set the time and date.
e. Tap Date & Time in the upper-right corner of the screen. Select Network from
the list.
f. Tap Service. Select IDEAS WAP (GPRS) from the list. Enter your mobile
number as username and IDEAS password.
g. Tap Service again. Select IDEAS Internet (GPRS). Once again, enter your
mobile number as username and IDEAS password.
h. Remove the Configuration Card and replace the placeholder card. Go on to
step 7.
Icon
Notched
corner
a. Remove the placeholder card: Push lightly against the card to release it.
b. Insert the SingTel IDEAS Configuration Card as shown by the icon: Push the
card in. You feel the card lock and hear the system sound.
INSTALL SOFTWARE

Install Palm™Desktop software on
your computer
7
INSTALL SOFTWARE
* Windows NT & 95, and systems without USB
ports, require the Palm™ HotSync®Cradle-
Serial, SKU 10828U, sold separately.
†Problems? If installation or the HotSync®process
did not work, see Troubleshooting on the other
side of this document.
Use Palm™ Desktop software to enter appointments, addresses, and other
information. Then transfer the information to your handheld using the HotSync®
process. It’s the fastest way to enter lots of information.
Note!
You must install the version of
Palm™ Desktop software included
in this package.
a. Connect the USB HotSync®
cradle to the computer.*
b. Put the CD-ROM in the
CD-ROM drive.
Windows:
c. Follow the installation instructions
that appear on your computer
screen.†
Mac:
c.Double-clickthePalm™Desktop
Installericon.†
InstalladdsimportantfilestotheAdd- on
folderonyourcomputer.After Install,
openPalm™Desktopsoftware. Fromthe
HotSync®menu,selectInstall Handheld
Files.Transferthesefilesto your
handheld.
ImportantforMacupgraders!
DuringInstall,createanew username
foryournewhandheld. Donotuseyour
currentusername.
USB

Learn how to use the keyboard
Backspace/Delete
Return/Enter
Home
Function
Brightness
Command stroke/
Menu
CAPS/Find
Space bar/SYMBOL
Navigator
To practice using the keyboard:
Open Memo Pad: Press Home to open the Applications Launcher. Press “M”
to highlight the Memo Pad icon . Press Enter to open Memo Pad. Tap New.
You can practice typing in the memo.
Tips
• Use your thumbs to press the keys.
• To capitalise a letter, press CAPS and then press the key of the letter.
Press CAPS twice to lock it. Press it again to unlock it.
• To enter one of the blue characters (for example, numbers), press the blue
Function key and then press the key you want. Press Function twice to lock
it. Function lock makes it easy to enter long strings of numbers like credit card
numbers and phone numbers. Press Function again to unlock it.
• To review the Keyboard tutorial, press Home. Press “K” to highlight the
Keyboard icon. Press Enter to open the tutorial.

TROUBLESHOOTING AND TIPS
For information on upgrading from another Palm™ handheld and additional
troubleshooting tips, see Palm™Tungsten™W Handheld Getting Started, included in
your handheld package.
Your handheld operates in voice mode and wireless data mode, but it cannot operate in
both modes at the same time. For example, while you use the phone, you cannot
wirelessly download email or browse the web.
The indicator light does not go on
Try the following:
1. Seat your handheld firmly in the cradle.
2. Connect the power adapter securely to the cradle.
3. Check that the power adapter is plugged into a working electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for another full two hours.
If this doesn’t work, try the following:
• Press any application button to ensure your handheld is turned on.
• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar
object without a sharp tip) to gently press the Reset button inside the hole on the back
panel of your handheld.
Reset button

TROUBLESHOOTING AND TIPS
Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm™ handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
• Go to http://www.palm.com/support/tungstenw for more information.
• Read the readme file for your handheld. After you install Palm™ Desktop software
on your computer, open the Palm™ folder. The readme file is located in the Helpnote
folder.
Signal strength is weak
Turn on the Mobile application (see step 4) and then open it by inserting the headset
connector into the voice jack. Check the Signal Strength bar graph while you try the
following:
• Move away from your original location, five to ten feet in any direction.
• Stand near a window and open metal blinds.
• Move outdoors, above ground, to a less crowded area.
• When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
• In a vehicle, keep your handheld level with the windshield.
Palm™ Desktop Install appears to stall
Check for a window hidden in the background. Drag the current window from the centre
of the screen. If you see another dialog box related to Palm™ Desktop software, click it
and follow its instructions.
Signal Strength bar graph

HotSync®icon
HotSync®process does not begin
• Check that the handheld is properly seated in the cradle and that the USB connector
is securely connected to the computer.
Windows:
1. Check that the Windows system tray displays
the HotSync®icon before pressing the HotSync®
button on the cradle.
2. If the HotSync®icon is not displayed:
a. Click the Start button and select Programmes.
b. Select Palm™ Desktop, and then select HotSync®Manager.
HotSync®Manager starts and the icon displays in the system tray.
3. If the HotSync®icon is displayed:
a. Click the HotSync®icon to display the connection type.
b. Make sure there is a check mark next to Local USB
(or Local Serial if using a serial connection). To insert
a check mark, click the menu item.
Mac: After you install Palm™ Desktop software, try the following:
1. Make sure the Transport Monitor of the HotSync®Manager is enabled:
a. Open the Palm™ folder and double-click the HotSync®Manager icon.
The HotSync®Software Setup dialog box appears.
b. In the HotSync®Controls tab, click Enabled.
2. If you are using a USB cradle:
a. Disconnect the cradle from your computer.
b. Reconnect the cradle.
c. Restart your computer.
3. If you are using a serial cradle (sold separately):
a. Double-click the HotSync®Manager icon in the Palm™ folder.
b. Click the Connection Settings tab.
c. Make sure PalmConnect is selected and that the port selection matches
the port to which the HotSync®cradle is connected.
TROUBLESHOOTING AND TIPS

SINGTEL SERVICE AND SUPPORT NUMBERS
• IDEAS Customer Service Hotline: [phone]
Operating hours:
8 a.m. to 8 p.m., every day
• IDEAS Mobile Internet Helpdesk: 1-800-778-8133
Operating Hours:
9 a.m. to 7 p.m., Monday – Friday
9 a.m. to 3 p.m., Saturday
Closed on Sunday and public holidays
• Mobile Line Enquiry: 1626

LEARN MORE ABOUT YOUR HANDHELD
Power tips
• To use the navigator to dial numbers, send SMS messages, or send email: Open an
Address record. Press Right on the navigator to see available numbers and addresses.
Press Up/Down to highlight the number. Press Select to connect.
• To quickly execute menu commands, press Command Stroke and the appropriate
command letter. For example, + C to copy, or + P to paste.
• To quickly find an application icon in the Applications Launcher, switch to the All
category and press the first letter of the application’s title. The icons with titles starting
with that letter spring to view. Press Select on the navigator or Enter to open the
highlighted application.
• To open the Mobile application, plug the headset into the voice jack, or if you’re in
another application, press the headset button. To answer an incoming call, press the
headset button. To hang up, press and hold. When not on a call, press the button to
move between the Mobile screens.
• To maximise battery life, (1) dim your handheld’s brightness by pressing Function +
Tab (2) change the default Auto-off setting to 30 seconds in the General panel of the
Prefs application; (3) turn off your mobile radio when not expecting calls or emails; (4)
store and charge your handheld in the cradle whenever possible.
• Want to change your alarm sounds? In Date Book, Note Pad, or Clock, select Preferences
from the Options menu.
• Want to customise a key so that it types a different character? For example, if you use
“%” often, you can remap “+” to type “%.” In the Applications Launcher, tap Prefs.
Select Keyboard from the pick list in the upper-right corner. Tap Remap keys.

LEARN MORE ABOUT YOUR HANDHELD
Read Getting Started and the Handbook
For more information about setting up your Tungsten™ W handheld, entering data into
applications, performing HotSync®operations, and troubleshooting, read Getting
Started, included in your handheld package.
The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have
Acrobat Reader, you can install it from the Palm™ Desktop software CD-ROM.
Windows: In Palm™ Desktop software,
click Help in the menu bar. Then select
the menu item for the Handbook.
Mac: Open the Palm™ folder, and then
open the Documentation folder.
Double-click Handbook.pdf.

LEGAL AND DISCLAIMER
Palm, Inc.
400 N. McCarthy Blvd.
Milpitas, CA 95035
Copyright
© 2002 Palm, Inc. All rights reserved. The Palm logo, Palm OS and HotSync are registered trademarks and Palm, Tungsten and the Tungsten
trade dress are trademarks of Palm, Inc. Other products and brand names may be trademarks or registered trademarks of their respective
owners. Palm, Inc. uses the MultiMediaCard and SD trademarks under express license from their respective owners. All other mentioned
productsorcompanynamesareusedforidentificationpurposesonly,and maybetrademarks oftheirrespective owners.
Disclaimer and Limitation of Liability
Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.
assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure
to make backup copies of all important data on other media to protect against data loss.
Software Download Available
Palm™Desktop software is supplied on a CD-ROM disc. Check www.palm.com/asia/software for updates and new versions of the
software.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
• The settings on the MultiMediaCard supplied with this Tungsten™ W product are for the SingTel network only.
• Other mobile service providers' network settings have not been tested or approved for use with the Tungsten™ W.
Use of this Tungsten™ W product with mobile service provider network settings other than the SingTel network is
entirely at user's own risk.