PaloAlto Networks PA-5000 Series Operating and maintenance manual

PA-5000 Series 
Hardware Reference Guide
11/30/10 Third/Final Review Draft - Palo Alto Networks
COMPANY CONFIDENTIAL

Palo Alto Networks, Inc.
www.paloaltonetworks.com
© 2014 Palo Alto Networks. All rights reserved.
Palo Alto Networks and PAN-OS are trademarks of Palo Alto Networks, Inc. All other trademarks are the property
of their respective owners.
Part number: 810-000056-00E

Palo Alto Networks Table of Contents • 5
April 7, 2014 - Palo Alto Networks COMPANY CONFIDENTIAL
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographical Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Notes, Cautions, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Obtaining More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 1 
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2 
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Equipment Rack Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting Cables to the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting a DC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 3 
Maintaining the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cautions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing an AC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Replacing a DC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replacing a Hard Disk or Solid State Drive . . . . . . . . . . . . . . . . . . . . . . . . . 24
Choosing System Options for the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing the Fan Tray and Air Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing the Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Interpreting the Device LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Table of Contents

6• Table of Contents Palo Alto Networks
Interpreting the Port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4 
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Interface Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 5 
Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
NEBS Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
VCCI Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
BSMI EMC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Palo Alto Networks Preface • 7
April 7, 2014 - Palo Alto Networks COMPANY CONFIDENTIAL
Preface
This preface contains the following sections:
•“About This Guide” in the next section
•“Organization” on page 7
•“Typographical Conventions” on page 8
•“Notes, Cautions, and Warnings” on page 8
•“Related Documentation” on page 9
•“Obtaining More Information” on page 9
•“Technical Support” on page 9
About This Guide
This guide describes the PA-5000 Series firewall hardware, provides instructions on installing the
hardware and performing maintenance procedures, and provides product specifications. This guide is
intended for system administrators responsible for installing and maintaining the PA-5000 Series.
All PA-5000 Series run PAN-OS, a purpose-built operating system with extensive functionality. Please
refer to the PAN-OS Command Line Interface Reference Guide and Palo Alto Networks Administrator’s
Guide for information on using PAN-OS.
Organization
This guide is organized as follows:
•Chapter 1, “Overview”—Describes the features of the front and back panel of the 
PA-5000 Series.
•Chapter 2, “Installing the Hardware”—Describes how to install the PA-5000 Series hardware.
•Chapter 3, “Maintaining the Hardware”—Describes how to replace power supplies, fan tray, and
air filter. This chapter also describes how to interpret the device and port LEDs.
•Chapter 4, “Specifications”—Provides specifications for the PA-5000 Series.
•Chapter 5, “Compliance Statement”—Presents the compliance statement for the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI).

Typographical Conventions
8• Preface Palo Alto Networks
Typographical Conventions
This guide uses the following typographical conventions for special terms and instructions.
Notes, Cautions, and Warnings
This guide uses the following symbols for notes, cautions, and warnings.
Convention Meaning Example
boldface Names of commands,
keywords, and
selectable items in the
web interface
Use the configure command to enter Configuration mode.
italics Name of variables,
files, configuration
elements, directories,
or Uniform Resource
Locators (URLs)
The address of the Palo Alto Networks home page is 
http://www.paloaltonetworks.com.
element2 is a required variable for the move command.
courier
font Commandsyntax,code examples, and screen
output
The show ntp command yields this output:
admin@PA-HDF> show ntp
NTP state:
NTP synched to 10.44.2.10
NTP server 10.43.2.10 connected: True
NTP server 10.44.2.10 connected: True
courier
bold font Text that you enter at the command prompt Enter the following command to exit from the current PAN-OS CLI level:
# exit
Symbol Description
NOTE
Indicates helpful suggestions or supplementary information.
CAUTION
Indicates information about which the reader should be careful to avoid data loss or
equipment failure.
WARNING
Indicates potential danger that could involve bodily injury.

Palo Alto Networks Preface • 9
Related Documentation
Related Documentation
The following additional documentation is provided with the firewall:
•PA-5000 Series Quick Start
•Palo Alto Networks License and Warranty
You can find other related documentation in the Technical Documentation section at
http://support.paloaltonetworks.com.
Obtaining More Information
To obtain more information about the PA-5000 Series:
•Palo Alto Networks website—Go to http://www.paloaltonetworks.com.
•Online help—Click Help in the upper right corner of the GUI to access the online help system.
Technical Support
For technical support, use the following methods:
•Go to the KnowledgePoint online support community at http://live.paloaltonetworks.com
•Go to http://support.paloaltonetworks.com.
•Call 1-866-898-9087 (U.S, Canada, and Mexico), +1.408.738.7799 (outside North America)
•Email us at: [email protected].

Technical Support
10 • Preface Palo Alto Networks

Palo Alto Networks Overview • 11
April 7, 2014 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 1 
Overview
This chapter describes the features of the front and back panel of the PA-5000 Series firewall. For more
information, refer to the following topics:
•“Front Panel” on page 12
•“Back Panel” on page 14

Front Panel
12 • Overview Palo Alto Networks
Front Panel
Figure 1 shows the front panel of the PA-5060 and PA-5050 and Table 1 describes the front panel
features.
Figure 1. PA-5060 and PA-5050 Front Panel
Table 1. PA-5060 and PA-5050 Front Panel Features
Item Description
Ethernet ports 12 RJ-45 10/100/1000 ports for network traffic.
SFP ports Eight Small Form-Factor Pluggable (SFP) ports for network traffic.
SFP+ ports Four SFP+ ports for network traffic.
Management port One RJ-45 port to access the device management interfaces through an
Ethernet interface.
Management console port One RJ-45 port for connecting a serial console.
High-availability (HA) ports Two RJ-45 ports for high-availability (HA) control and synchronization.
USB ports Two USB ports for future use.
LED dashboard Eight LEDs indicating system status. Refer to “Interpreting the Device
LEDs” on page 28 for LED definitions.
1357
2468
911
10 12
13 15 17 19
14 16 18 20
21 23
22 24 HA2
PWR
STS
HA
TEMP
ALARM
FANS
PWR 1
PWR 2
HA1MGT CONSOLE
USB
PA-5060
Ethernet
ports
Management
console port
Management
port
SFP
ports
HA
port 2
HA
port 1
LEDs
USB
ports
SFP+
ports

Palo Alto Networks Overview • 13
Front Panel
Figure 2 shows the front panel of the PA-5020 Series and Table 2 describes the front panel features.
Figure 2. PA-5020 Front Panel
Table 2. PA-5020 Front Panel Features
Item Description
Ethernet ports 12 RJ-45 10/100/1000 ports for network traffic.
SFP ports Eight Small Form-Factor Pluggable (SFP) ports for network traffic.
Management ports One RJ-45 port to access the device management interfaces through an
Ethernet interface.
Management console port One RJ-45 port for connecting a serial console.
High-availability (HA) ports Two RJ-45 ports for high-availability (HA) control and synchronization.
USB ports Two USB ports for future use.
LED dashboard Eight LEDs indicating system status. Refer to “Interpreting the Device
LEDs” on page 28 for LED definitions.
1357
2468
911
10 12
13 15 17 19
14 16 18 20 HA2
PWR
STS
HA
TEMP
ALARM
FANS
PWR 1
PWR 2
HA1MGT CONSOLE
USB
PA-5060
Ethernet
ports
Management
console port
Management
port
SFP
ports
HA
port 2
HA
port 1
LEDs
USB
ports

Back Panel
14 • Overview Palo Alto Networks
Back Panel
Figure 3 shows the back panel of the PA-5000 Series and Table 3 describes the back panel features.
Figure 3. Back Panel
The PA-5000 Series does not have a power button. The device is powered by plugging power cords into
the power supplies. Refer to “Replacing a Power Supply” on page 21 for instructions on replacing the
power supplies.
Table 3. Back Panel Features
Item Description
Power supplies 2 redundant, hot-swappable power supplies.
Fan tray Removable fan tray and filter.
Hard disk drive bay Hard drive bay for 2 x 2.5-inch hard disk drives.
Power
supplies
Hard drive bayFan tray

Palo Alto Networks Installing the Hardware • 15
April 7, 2014 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 2 
Installing the Hardware
This chapter describes how to install the PA-5000 Series firewall. For more information, refer to the
following topics:
•“Before You Begin” in the next section
•“Equipment Rack Installation” on page 16
•“Connecting Cables to the Device” on page 17
•“Connecting Power” on page 19
Before You Begin
•It is recommended that two people be available to mount the PA-5000 Series in a 19-inch rack.
•Have a Phillips head screwdriver available.
•Verify that the intended location has adequate air circulation and meets the temperature
requirements. Refer to “Environmental Specifications” on page 33.
•Allow clear space on both sides of the device.
•Unpack the device.
•Verify that power is not connected to the device.

Equipment Rack Installation
16 • Installing the Hardware Palo Alto Networks
Equipment Rack Installation
Figure 4 illustrates how rack mounting brackets are attached to the PA-5000 Series. You can attach the
brackets using the holes at the front or the midpoint of the unit.
Figure 4. Attaching Rack Mounting Brackets
The following safety guidelines apply to rack installation:
•Elevated ambient operating temperature—If the PA-5000 Series is installed in a closed or
multi-unit rack assembly, the ambient operating temperature of the rack environment may be
greater than the ambient room temperature. Verify that the ambient temperature of the rack
assembly meets the maximum rated ambient temperature requirements listed in “Environmental
Specifications” on page 33.
•Reduced air flow—Ensure that the airflow required for safe device operation is not compromised
by the rack installation.
•Mechanical loading—Ensure that the rack-mounted device does not cause hazardous conditions
due to uneven mechanical loading.
CAUTION: Equipment may be affected by electrostatic discharge. ESD reduction
procedures (wearing a wrist strap) shall be implemented during the installation and
maintenance of equipment.
CAUTION: Shielded interface cables which are grounded shall be used to ensure
agency compliance with electromagnetic emissions (EMC).
WARNING: Laser radiation exposure should be avoided. Cover any unused fiber
optical ports. Do not look directly at exposed fiber optical transmitters or cables.
1 3 5 7 9 11
2 4 6 8 10 12
13 15 17 19 21 23
14 16 18 20 22 24

Palo Alto Networks Installing the Hardware • 17
Connecting Cables to the Device
•Circuit overloading—Ensure that the circuit that supplies power to the device is sufficiently rated
to avoid circuit overloading or excess load on supply wiring. Refer to “Electrical Specifications”
on page 32.
•Reliable earthing—Maintain reliable earthing of rack mounted equipment. Pay special attention
to supply connections other than direct connections to the branch circuit (such as use of power
strips).
To install the PA-5000 Series in a grounded 19-inch rack:
1. Screw the rack mounting brackets onto the front or midpoint of the unit using a Phillips head
screwdriver.
2. Lift the device and position it in the rack. It is recommended that two people perform this function.
3. Align the mounting holes on the side of the device with holes in the rack rail. Make sure that rack
rail holes are selected so that the PA-5000 Series is level.
4. Insert mounting screws into the aligned holes. Tighten with a Phillips head screwdriver.
Connecting Cables to the Device
Figure 5 shows the cable connections of the PA-5060 and PA-5050. Refer to Table 1 for descriptions of
the front panel interfaces.
Figure 5. Cable Connections for the PA-5060 and PA-5050
1 3 5 7 9 11 13 15 17 19 21 23
2 4 6 8 10 12 14 16 18 20 22 24
USB
SFP
HA2
HA1 Console
Management
Network

Connecting Cables to the Device
18 • Installing the Hardware Palo Alto Networks
Figure 6 shows the cable connections of the PA-5020. Refer to Table 2 for descriptions of the front
panel interfaces.
Figure 6. Cable Connections for the PA-5020
LASER PRODUCT WARNING: 
PRODUCT COMPLIES WITH FDA RULE 21 CFR SUBCHAPTER J IN EFFECT AT DATE OF
MANUFACTURE

CLASS 1: (Cl. 5.2 of IEC 60825-1) 
CLASS 1 LASER PRODUCT
1 3 5 7 9 11 13 15 17 19
2 4 6 8 10 12 14 16 18 20
USB
SFP
HA2
HA1 Console
Management
Network

Palo Alto Networks Installing the Hardware • 19
Connecting Power
Connecting Power
Figure 7 shows the AC power connections for the PA-5000 Series.
Figure 7. Power Connection for the PA-5000 Series
To power up the PA-5000 Series, attach a power cable to each of the power supplies and plug each into
a grounded wall outlet. The device has no power switch and is automatically powered when one or more
power cables are connected to the device and to an AC power source.
Connecting a DC Power Supply
Figure 8 shows the DC power connections for the PA-5000 Series.
DC Power Safety
WARNING: You must shut off the electric current to the DC feed wires before
connecting or disconnecting the wires to the power supplies.
DC Power Safety
CAUTION: All devices with DC power supplies are intended for installation in
restricted access areas only. A restricted access area is where access can be gained
only by service personnel through the use of a special tool, lock and key, or other
means of security, and is controlled by the authority responsible for the location.
CAUTION: For the DC input circuit, make sure there is a 15 amp circuit
breaker, minimum 48Vdc, double pole, on the input to the power supply. The input
wiring for connection to the product should be Listed copper wire, 14 American
Wire Gauge (AWG), marked VW-1, and rated minimum 90 C.
CAUTION: For a DC system, use a grounding wire of at least 14 American Wire
Gauge (AWG). The 14 AWG wire should be attached to an agency-approved crimp
connector (Tyco 34120 or certified Lug), crimped with the proper crimping tool and
attached to the protective grounding lug, using a size #8-32 nut and a star washer
(supplied), on the chassis with the other end connected to the building ground.
Torque the nut to 15 in.-lbs. Do not over tighten.

Connecting Power
20 • Installing the Hardware Palo Alto Networks
Wind the power wires around the screws and tighten to secure. The -48VDC connection is on the left
and the 0VDC connection is on the right, as labeled when facing the power supply. Turn on the electric
current to the DC feed.
Figure 8. DC Power Supply - Attachment
Important notes on connecting the DC power supply
•This equipment is designed to permit the connection of the earthed conductor of the DC power
supply circuit to the earthing conductor at the equipment.
•If this connection is made, all of the following conditions must be met:
– This equipment shall be connected directly to the DC supply system earthing electrode
conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply
system earthing electrode conductor is connected.
– This equipment shall be located in the same immediate area (such as adjacent cabinets) as any
other equipment that has a connection between the earthed conductor of the same DC supply
circuit and the earthing conductor, and also the point of earthing of the DC system.
– The DC system shall not be earthed elsewhere.
– The DC supply source shall be located within the same premises as this equipment.
– Switching or disconnecting devices shall not be in the earthed circuit conductor between the DC
source and the point of connection of the earthing electrode conductor.

Palo Alto Networks Maintaining the Hardware • 21
April 7, 2014 - Palo Alto Networks COMPANY CONFIDENTIAL
Chapter 3 
Maintaining the Hardware
This chapter describes how to replace power supplies, interpret LEDs, and troubleshoot hardware
problems. For more information, refer to the following topics:
•“Cautions and Warnings” in the next section
•“Replacing a Power Supply” on page 21
•“Replacing a Hard Disk or Solid State Drive” on page 24
•“Replacing the Fan Tray and Air Filter” on page 26
•“Interpreting the Device LEDs” on page 28
•“Interpreting the Port LEDs” on page 30
Cautions and Warnings
Replacing a Power Supply
The PA-5000 Series firewall has two hot-swappable AC or DC power supplies. Both power supplies
should be connected during normal operations. If the system detects a loss of power, either due to loss
of power connection, failure of the power supply, or incorrect input voltage being supplied, the power
supply LED located above the power plug will go off and the front panel PWR LED and ALARM LED
turn red. If enabled, an audible alert will be sound until both power supplies are operational. The audible
alert is disabled by default and can be enabled by running set system setting power-
supply audible-alarm enable yes.
WARNING: To reduce the risk of electric shock, disconnect all power supply cords
before servicing the system (the system might have more than one).
WARNING: Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the battery manufacturer’s instructions.

Replacing a Power Supply
22 • Maintaining the Hardware Palo Alto Networks
Replacing an AC Power Supply
To replace the AC PWR1 or PWR2 power supply:
1. While the PA-5000 Series is running, unplug the power cord from the power supply that you need
to replace.
2. Push the lever to the right and use the handle to slide the power supply out of the device, as shown
in Figure 9.
3. Slide a replacement power supply into the device.
4. Connect the power cable to the power supply and to an AC power source.
Figure 9. AC Power Supply Replacement
Note: If enabled, an audible alert will be sound until two power supplies are
installed and operational. The audible alert is disabled by default and can be
enabled by running set system setting power-supply audible-
alarm enable yes.