PaloAlto Networks ION 1200 Series Application guide

ION 1200 Hardware Reference
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Copyright
Palo Alto Networks, Inc.
www.paloaltonetworks.com
©2021 Palo Alto Networks, Inc. Palo Alto Networks is a registered trademark of Palo Alto
Networks. A list of our trademarks can be found at www.paloaltonetworks.com/company/
trademarks.html. All other marks menoned herein may be trademarks of their respecve
companies.
Last Revised
October 1, 2021
ION 1200 Hardware Reference 2©2021 Palo Alto Networks, Inc.

Table of Contents
Before You Begin................................................................................................5
Tamper Proof Statement............................................................................................................ 6
Third-Party Component Support............................................................................................. 7
Product Safety Warnings........................................................................................................... 8
ION 1200 Overview........................................................................................13
Overview ION 1200................................................................................................................. 14
ION 1200 Hardware Specificaons......................................................................................15
ION 1200 Front Panel............................................................................................................. 18
ION 1200-C-NA/ROW Front Panel..................................................................................... 20
ION 1200-C-5G-WW Front Panel........................................................................................22
ION 1200 Back Panel.............................................................................................................. 24
ION 1200-C-NA/ROW Back Panel...................................................................................... 25
ION 1200-C-5G Back Panel................................................................................................... 27
ION 1200 LEDs......................................................................................................................... 29
Installaon Kit Components................................................................................................... 31
ION 1200 Compliance Statement.........................................................................................32
Install the ION 1200....................................................................................... 35
Install Antennas..........................................................................................................................36
Insert SIM Cards........................................................................................................................39
Install the ION 1200 on a Flat Surface................................................................................43
Install the ION 1200 on a Wall............................................................................................. 44
Wall Mount Template............................................................................................................... 50
Install the ION 1200 in a 19-inch Equipment Rack..........................................................51
Install the ION 1200 Using the Racktray............................................................................ 52
Power on the ION 1200......................................................................................................... 59
Restart the ION 1200...................................................................................................59
Shut Down the ION 1200...........................................................................................59
Troubleshoot ION 1200................................................................................. 61
Troubleshoot Common Issues with the ION 1200........................................................... 62
ION 1200 Hardware Reference 3©2021 Palo Alto Networks, Inc.

Table of Contents
ION 1200 Hardware Reference 4©2021 Palo Alto Networks, Inc.

Before You Begin
>Tamper Proof Statement
>Third-Party Component Support
>Product Safety Warnings
5

Before You Begin
Tamper Proof Statement
To ensure that products purchased from Palo Alto Networks were not tampered with during
shipping, verify the following upon receipt of each product:
• The tracking number provided to you electronically when ordering the product matches the
tracking number that is physically labeled on the box or crate.
• The integrity of the tamper-proof tape used to seal the box or crate is not compromised.
• The integrity of the warranty label on the firewall or appliance is not compromised.
ION 1200 Hardware Reference 6©2021 Palo Alto Networks, Inc.

Before You Begin
Third-Party Component Support
Before you consider installing third-party hardware, read the Palo Alto Networks Third-Party
Component Support statement.
ION 1200 Hardware Reference 7©2021 Palo Alto Networks, Inc.

Before You Begin
Product Safety Warnings
To avoid personal injury or death for yourself and others and to avoid damage to your Palo Alto
Networks hardware, be sure you understand and prepare for the following warnings before you
install or service the hardware. You will also see warning messages throughout the hardware
reference where potenal hazards exist.
All Palo Alto Networks products with laser-based opcal interfaces comply with 21 CFR
1040.10 and 1040.11.
The following safety warnings apply to all Palo Alto Networks firewalls and appliances, unless a
specific hardware model is specified.
• When installing or servicing a Palo Alto Networks firewall or appliance hardware component
that has exposed circuits, ensure that you wear an electrostac discharge (ESD) strap. Before
handling the component, make sure the metal contact on the wrist strap is touching your skin
and that the other end of the strap is connected to earth ground.
French Translaon: Lorsque vous installez ou que vous intervenez sur un composant matériel
de pare-feu ou de disposif Palo Alto Networks qui présente des circuits exposés, veillez
à porter un bracelet anstaque. Avant de manipuler le composant, vérifiez que le contact
métallique du bracelet anstaque est en contact avec votre peau et que l’autre extrémité du
bracelet est raccordée à la terre.
• Use grounded and shielded Ethernet cables to ensure agency compliance with electromagnec
compliance (EMC) regulaons.
French Translaon: Des câbles Ethernet blindés reliés à la terre doivent être ulisés pour
garanr la conformité de l'organisme aux émissions électromagnéques (CEM).
• I/O ports are intended for intra-building connecons only and not intended for OSP (Outside
Plant) connecons or any network connecons subject to external voltage surge events.
•Radio Frequency (RF) Radiaon Exposure Warning: Hazardous Radiaon Exposure Warning
—Adjustments or procedures other than those specified may result in hazardous RF radiaon
exposure. A minimum distance of 30cm (11.8 in) must be maintained between the operang
radio antennas and personnel.
•Antenna Installaon Warning: To avoid hazardous RF radiaon exposure, ensure the device
is switched off when installing or changing antennas. The device must only use Palo Alto
Networks approved antennas and accessories.
•Internaonal Statements and Informaon Pertaining to Radio Products
•Informaon on compliance to RF exposure guidelines: The Palo Alto Networks ION
1200 series devices are designed to comply with the following naonal and internaonal
standards on human RF exposure, to ensure compliance with these RF exposure standards,
ION 1200 Hardware Reference 8©2021 Palo Alto Networks, Inc.

Before You Begin
the device must only be operated with Palo Alto Networks approved antennas and
accessories.
• US 47 Code of Federal Regulaons Part 2
• American Naonal Standards Instute (ANSI) / Instute of Electrical and Electronic
Engineers / IEEE C 95.1 (99)
• Internaonal Commission on Non-Ionizing Radiaon Protecon (ICNIRP) 98
• Ministry of Health (Canada) Safety Code 6, Limits on Human Exposure to Radio
Frequency Fields in the range from 3kHz to 300 GHz
• Australia Radiaon Protecon Standard
•Internaonal Guidelines for Exposure to Radio Waves: The ION 1200 series includes a radio
transmier and receiver. It is designed not to exceed the limits for exposure to RF radiaon
specified in ICNIRP guidelines that were devised to include a substanal safety margin to
ensure the safety of all persons, regardless of age and health.
The World Health Organizaon has stated that current scienfic informaon does not
indicate a need for special precauons for wireless devices. They also recommend that
further exposure reducons are possible by orienng antennas away from personnel or by
increasing the separaon distance.
•Addional Informaon on RF Exposure:
• FCC Bullen 56: Quesons and Answers about Biological Effects and Potenal Hazards
of Radio Frequency Electromagnec Fields
• FCC Bullen 65: Evaluang Compliance with the FCC guidelines for Human Exposure to
Radio Frequency Electromagnec Fields
• FCC Bullen 65C (01-01): Evaluang Compliance with the FCC guidelines for Human
Exposure to Radio Frequency Electromagnec Fields: Addional Informaon for
Evaluang Compliance for Mobile and Portable Devices with FCC limits for Human
Exposure to Radio Frequency Emission
• World Health Organizaon Internal Commission on Non-Ionizing Radiaon Protecon at
this URL: www.who.int/emf
• United Kingdom, Naonal Radiological Protecon Board at this URL: www.nrpb.org.uk
• Cellular Telecommunicaons Associaon at this URL: www.ca.org/
• The Mobile and Wireless Forum (MWF) at this URL: www.emealth.info/index.cfm
•Naonal Statements and Informaon Pertaining to Radio Products
•US
•RF Exposure Warning: This equipment was evaluated to FCC radio frequency (RF)
exposure limits set forth for an uncontrolled environment. To comply with FCC exposure
limits, antennas for this product must be located at a distance of a minimum of 11.8 in.
(30 cm) or more from all persons.
•Product Modificaon Warning: The radio contained in this product operates with
other devices in this frequency band and with other services operang within the radio
spectrum. Any changes or modificaons to the product without approval from Palo
Alto Networks could void the user’s authority to operate the device. Such modificaons
include the use of non-approved antennas, accessories, or amplifiers. The radio has been
ION 1200 Hardware Reference 9©2021 Palo Alto Networks, Inc.

Before You Begin
evaluated under FCC Bullen OET 65C and found compliant to the requirements as set
forth in CFR 47 Secons 2.1091.
•Cellular Products: The system operator is responsible for obtaining any operator's license,
performing any required frequency noficaon, or meeng any qualificaon to operate
this system under this rule part. This device operates under the authority of a licensed
radio service under 47 Code of Federal Regulaons Parts 22, 24, and 27.
•FCC Co-locaon: This product must not be co-located or operate in conjuncon with
another radio.
•FCC Guidelines for Exposure to Radio Waves: The ION 1200 series includes a radio
transmier and receiver. It is designed not to exceed the limits for exposure to RF
radiaon specified in FCC Part 1.1310. The FCC guidelines are based on IEEE ANSI C
95.1 (92) and include a substanal safety margin to ensure the safety of all persons,
regardless of age and health. The device has been tested and found compliant with the
applicable regulaons as part of the radio cerficaon process. The US Food and Drug
Administraon (FDA) has stated that current scienfic informaon does not indicate
a need for special precauons for wireless devices. The FCC recommends that further
exposure reducons are possible [1] by orienng antennas away from personnel, [2] by
increasing the separaon distance.
•Canada
•Industry Canada Radio Interference Statement: This device contains transmier(s)/
receiver(s) that comply with Innovaon, Science and Economic Development (ISED)
Canada’s license-exempt RSS(s). Operaon is subject to the following two condions:
This device may not cause interference.
This device must accept any interference, including interference that may cause
undesired operaon of the device.
French Translaon: L’émeeur/récepteur exempt de licence contenu dans le présent
appareil est conforme aux CNR d’Innovaon, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitaon est autorisée
aux deux condions suivantes:L’appareil ne doit pas produire de brouillage.L’appareil doit
accepter tout brouillage radioélectrique subi, même si le brouillage est suscepble d’en
compromere le fonconnement.
•RF Exposure Warning: This equipment complies with ISED RF exposure limits set forth
for an uncontrolled environment. This equipment must be installed and operated with a
minimum distance of 30 cm between personnel and the radio antennas.
•ISED Co-locaon: This product must not be co-located or operate in conjuncon with
another radio.
•Industry Canada Guidelines for Exposure to Radio Waves: The ION 1200 series includes
a radio transmier and receiver. It is designed not to exceed the limits for exposure to
RF radiaon as referenced in Health Canada Safety Code 6. Those guidelines include a
substanal safety margin to ensure the safety of all persons, regardless of age and health.
Health Canada states that current scienfic informaon does not indicate a need for
special precauons for wireless devices. Health Canada recommends that further
ION 1200 Hardware Reference 10 ©2021 Palo Alto Networks, Inc.

Before You Begin
exposure reducons are possible [1] by orienng antennas away from personnel, [2] by
increasing the separaon distance, or [3] by lowering the transmier power output.
The systems are designed to be operated to avoid contact with the antennas by the user.
It is recommended to set the system in a locaon where the antennas can remain at
least a minimum distance as specified from the user in accordance with the regulatory
guidelines which are designed to reduce the exposure to the user.
•EU
This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be
restricted to certain frequencies and/or may require a license for operaon. The use of
wireless devices in hazardous locaons is limited to the constraints posed by the safety
directors of such environments. The use of a portable device may be restricted in some
locaons.
The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.
The use of soware or firmware not supported/provided by the manufacturer may result in
the equipment being no longer compliant with the regulatory requirements.
•Australia and New Zealand
To ensure compliance with RF exposure standards, the system must only be operated with
Palo Alto Networks approved antennas and accessories.
To ensure compliance with exposure limits to radio frequency fields, the antenna must be no
closer than 30 cm. (11.8 in.) from personnel.
A radio communicaons device supported under Australian Class Licenses can be expected
to be operang in radio frequency spectrum also used by other radio communicaons
devices. Devices supported under Class Licenses are typically used for communicaons over
short distances.
Radio communicaons devices are somemes used for radio applicaons with commercial
or safety of life implicaons. Users of such applicaons are encouraged to have parcular
regard to the suitability of operang under the Australian Radio communicaons Class
License for their radio communicaons need.
ION 1200 Hardware Reference 11 ©2021 Palo Alto Networks, Inc.

Before You Begin
ION 1200 Hardware Reference 12 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
Learn about the next generaon SASE ION 1200 device.
>Overview ION 1200
>ION 1200 Hardware Specificaons
>ION 1200 Front Panel
>ION 1200-C-NA/ROW Front Panel
>ION 1200-C-5G-WW Front Panel
>ION 1200 Back Panel
>ION 1200-C-NA/ROW Back Panel
>ION 1200-C-5G Back Panel
>ION 1200 LEDs
>Installaon Kit Components
>ION 1200 Compliance Statement
13

ION 1200 Overview
Overview ION 1200
Prisma SD-WAN ION 1200 is a next generaon soware defined enterprise branch device
integrated with 4G or 5G cellular network access. With the introducon of ION 1200, accelerate
your SASE deployment to branch offices by leveraging 4G or 5G connecvity without installing
addional hardware in the branch. Use the 4G or 5G network as the primary WAN connecvity to
enable rapid deployment of ATMs or kiosk systems or as a secondary backup link to improve the
resilience of the branch WAN.
The variants of the ION 1200 series are:
•ION 1200: Enterprise small branch.
•ION 1200-C-NA and ION 1200-C-ROW
ION 1200-C-NA: Enterprise small branch with integrated 4G LTE for North America (NA).
ION 1200-C-ROW: Enterprise small branch with integrated 4G LTE for APAC and EMEA (Rest
of the World).
•ION 1200-C-5G-WW: Enterprise small branch with integrated 5G for world wide (WW).
•ION 1200 Hardware Specificaons
•Install the ION 1200
•Configure the ION 1200
ION 1200 Hardware Reference 14 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
ION 1200 Hardware Specificaons
Learn the hardware specificaons of the ION 1200 device.
ION 1200 ION 1200-C-NA ION 1200-C-
ROW
ION 1200-C-5G-
WW
Descripon Enterprise
small branch
Enterprise small
branch with
integrated 4G
LTE for North
America
Enterprise small
branch with
integrated 4G
LTE for APAC and
EMEA
Enterprise small
branch with
integrated 5G for
world wide
Ports
Console Port 1 x RJ-45 1 x RJ-45 1 x RJ-45 1 x RJ-45
WAN/LAN
ports
4 x RJ-45 4 x RJ-45 4 x RJ-45 4 x RJ-45
USB 2 x Type-A 2 x Type-A 2 x Type-A 2 x Type-A
eMMC Storage 32GB 32GB 32GB 32GB
Throughput 250Mbps 250Mbps 250Mbps 250Mbps
Memory 4GB 4GB 4GB 4GB
Power 25W 40W 40W 40W
Mechanical
System Cooling Fanless Fanless Fanless Fanless
Cerficaons
Cerficaons IEC 62368-1,
cTUVus, FCC,
CE B, RoHS
IEC 62368-1,
cTUVus, FCC, CE
B, RoHS
IEC 62368-1,
cTUVus, FCC, CE
B, RoHS
IEC 62368-1,
cTUVus, FCC, CE
B, RoHS
Environmental
Operang
temperature
(3000 m
altude)
32ºF - 104ºF
(0ºC - 40ºC)
32ºF - 104ºF
(0ºC-40ºC)
32ºF - 104ºF
(0ºC-40ºC)
32ºF - 104ºF
(0ºC-40ºC)
Storage
temperature
-4ºF - 158ºF
(-20ºC - 70ºC)
-4ºF - 158ºF
(-20ºC - 70ºC)
-4ºF - 158ºF
(-20ºC - 70ºC)
-4ºF - 158ºF
(-20ºC - 70ºC)
ION 1200 Hardware Reference 15 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
ION 1200 ION 1200-C-NA ION 1200-C-
ROW
ION 1200-C-5G-
WW
Operang
humidity (non-
condensing)
10-90% 10-90% 10-90% 10-90%
Storage
humidity (non-
condensing)
10-90% 10-90% 10-90% 10-90%
Physical
Dimensions
(DxWxH)
6.42”x9.53”x1.73”(63mmx44mm
x242mm)
6.42”x9.53”x1.73”(63mmx44mm
x242mm)
6.42”x9.53”x1.73”(63mmx44mm
x242mm)
6.42”x9.53”x1.73”(63mmx44mm
x242mm)
Weight (lbs) 3.69 3.75 3.75 3.75
Mount opons Rack, Desktop,
Wall
Rack, Desktop,
Wall
Rack, Desktop,
Wall
Rack, Desktop,
Wall
Cellular specificaons
SIM Slot Size Not Supported Nano (4FF) Nano (4FF) Nano (4FF)
Radio Main (TX/RX1)
AUX (RX2)
GNSS
Main (TX/RX1)
AUX (RX2)
GNSS
Main (TX1/RX1)
MIMO1(TX2/
RX2)
MIMO2 (RX3/
GNSS L5)
AUX (RX4/ GNSS
L1)
Antenna
Terminal
Not Supported SMA (F) SMA (F) SMA (F)
GNSS/GPS Not Supported GPS Standalone GPS Standalone GPS Standalone
Supported RF
bands
Not Supported LTE: B2, B4, B5,
B7, B12, B13,
B14, B25, B26,
B41, B42, B43,
B48, B66, B71
3G: B2, B4, B5
LTE: B1, B3, B7,
B8, B20, B28,
B32, B38, B40,
B41, B42, B43
3G: B1, B5, B8
5G NR Sub-6GHz
(FR1): n1, n2,
n3, n5, n28, n41,
n66, n71, n77,
n78, n79
LTE: B1, B2, B3,
B4, B5, B7, B8,
B12, B13, B14,
B17, B18, B19,
B20, B25, B26,
ION 1200 Hardware Reference 16 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
ION 1200 ION 1200-C-NA ION 1200-C-
ROW
ION 1200-C-5G-
WW
B28, B29, B30,
B32, B34, B38,
B39, B40, B41,
B42, B46, B48,
B66, B71
3G: B1, B2, B3,
B4, B5, B6, B8,
B9, B19
Cellular Carrier
Cerficaon
Not Supported • AT&T
• Verizon
• PTCRB
• T-Mobile
• GCF • AT&T
• PTCRB
• T-Mobile
ION 1200 Hardware Reference 17 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
ION 1200 Front Panel
The following image shows the front panel of the ION 1200 and the table describes the front
panel components.
Item Component Descripon
1 Power Power input.
2 Restart Buon Restart buon.
3 USB Port USB 3.0 (reserved for future use).
4 Console Port RJ-45 Serial console port.
5 Ethernet Ports RJ-45 WAN/LAN ports.
6 Link Speed LED On ethernet ports 1-4, the le LED
indicates the link speed.
7 Acvity LED On ethernet ports 1-4, the right LED
indicates the acvity on the port.
8 Power LED Power LED; the LED turns green
when powered on.
9 OS LED Operang System status LED.
ION 1200 Hardware Reference 18 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
Item Component Descripon
10 Controller LED Controller LED; the LED turns green
on successful connecon with the
Prisma SD-WAN controller.
ION 1200 Hardware Reference 19 ©2021 Palo Alto Networks, Inc.

ION 1200 Overview
ION 1200-C-NA/ROW Front Panel
The front panel of the ION 1200-C-NA and ION 1200-C-ROW are idencal. The following image
shows the front panel of the ION 1200-C-NA/ROW and the table describes the front panel
components.
Item Component Descripon
1 Power Power input.
2 Restart Buon Restart buon.
3 USB Port USB 3.0 (reserved for future use).
4 Console Port RJ-45 Serial console port.
5 Ethernet Ports RJ-45 WAN/LAN ports.
6 Link Speed LED On ethernet ports 1-4, the le LED
indicates the link speed.
7 Acvity LED On ethernet ports 1-4, the right LED
indicates the acvity on the port.
8 Power LED Power LED; the LED turns green
when powered on.
ION 1200 Hardware Reference 20 ©2021 Palo Alto Networks, Inc.