Panasonic 5000 Series User manual

Workstation Operating
Instructions
5000 Series Version 4.0
Model No. JS-500WS
Please read this manual carefully and keep this
documentation in a safe place for future referene
OP500V4
0698-2

TABLE OF CONTENTS
Table of Contents
FCC Warning ....................................................... vi
Acknowledgements ................................................... vii
Disclaimer ..........................................................viii
Recycling Notice ..................................................... ix
Using this Manual .................................................... x
System Overview .....................................................1-1
Keylock .......................................................1-1
Screen Appearance ..............................................1-3
Screen Saver ...................................................1-3
Specifications ..................................................1-4
Feature Summary ...............................................1-4
System Options ................................................. 1-9
Sample Guest Check ............................................ 1-10
Workstation Keys .............................................. 1-11
Operator Procedures ..................................................2-1
Overview .....................................................2-1
Cashier Log-On & Log-Off ........................................2-2
Server Log-On & Log-Off .........................................2-4
Destination Keys ...............................................2-6
Table # .......................................................2-7
Cover Count ................................................... 2-8
Person # ......................................................2-9
PLU Menu Items .............................................. 2-10
Tare Weight .................................................. 2-15
PLU Shift Keys ................................................ 2-17
Preparation Instructions ......................................... 2-19
Condiments ................................................... 2-21
Error Correction ............................................... 2-23
Clear .................................................. 2-23
Error Correct (Last Item Void) ............................... 2-23
Previous Item Voids ....................................... 2-23
Cursor Voids ............................................ 2-24
All Void/Cancel ........................................... 2-25
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 i

TABLE OF CONTENTS
Delete ............................................................ 2-25
Return ............................................................ 2-27
Coupons ..................................................... 2-28
Preset Coupons .......................................... 2-28
Subtotal ..................................................... 2-31
Discount Subtotal ......................................... 2-31
Universal % Keys .............................................. 2-32
Discounts ............................................... 2-32
Surcharges .............................................. 2-34
Promo ....................................................... 2-37
Gift Certificate Sales ............................................ 2-39
Gift Certificate Redemptions ...................................... 2-40
Tips ........................................................ 2-41
Cash Tips ............................................... 2-41
Charge Tips ............................................. 2-41
Automatic Charge Tips ..................................... 2-42
Tax Shift .................................................... 2-42
Tax Exemption ................................................ 2-43
Payment ..................................................... 2-43
Cash Payment ........................................... 2-43
Check Payment .......................................... 2-44
Charge Payment ......................................... 2-45
Currency Exchange ............................................. 2-50
Coded Currency Exchange Key ............................... 2-50
Individual Currency Exchange Keys ........................... 2-52
Non-Sale Operations ............................................ 2-53
No Sale ................................................ 2-53
Receipt Stop ............................................. 2-53
Receipt Issue ............................................ 2-53
Received-on-Account ....................................... 2-54
Paid-Out ............................................... 2-55
Time & Attendance ............................................. 2-57
Clock-In ................................................ 2-57
Clock-In with Job Code Entry ................................ 2-57
Clock-Out for Breaks ...................................... 2-58
Return from Break ........................................ 2-58
Clock-Out ............................................... 2-59
Applications .........................................................3-1
ii Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

TABLE OF CONTENTS
Overview .....................................................3-1
Starting a Guest Check ...........................................3-2
Cover Count .............................................. 3-2
New Check Assignment .....................................3-3
Person Numbers & Seat Numbers ............................. 3-5
Servicing a New Check ......................................3-6
Direct Access Service .......................................3-7
Coded Service ............................................. 3-7
New Check Procedure Summary ..............................3-8
System-Assigned Guest Checks ...............................3-8
Operator-Assigned Guest Checks ..............................3-9
Phone Number-Assigned Guest Checks ........................ 3-10
Recalling a Guest Check ......................................... 3-11
Using the Magnetic Card Reader to Recall a Check ............... 3-11
Previous Item Display ..................................... 3-12
Person Numbers & Seat Numbers ............................ 3-13
Servicing a Recalled Check ............................................ 3-13
Check Recall Procedure Summary ............................ 3-14
Printing a Guest Check ............................................... 3-15
Check Print ........................................................ 3-15
Multiple Check Print ...................................... 3-16
Direct Check Print ........................................ 3-17
Check Print by Person ..................................... 3-17
Paying a Guest Check ................................................ 3-20
Check Paid .............................................. 3-20
Multiple Checks Paid ...................................... 3-21
Direct Check Paid ........................................ 3-22
Check Paid by Person ...................................... 3-22
Check Paid Procedure Summary ............................. 3-24
Check Paid via Magnetic Card Reader ......................... 3-25
Manager Operations .................................................. 4-1
Manager Log-On ................................................4-2
Manager Override ............................................... 4-3
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 iii

TABLE OF CONTENTS
Selecting Options within Manager Mode ..............................4-4
Training Mode .......................................................4-5
Turning On Training Mode ..................................4-5
Turning Off Training Mode ..................................4-6
Accounting Functions ............................................4-7
Received-on-Account ........................................4-7
Paid-Out ................................................4-9
Deposits ................................................ 4-11
Tender Correction ................................................... 4-13
Time Clock Editing ............................................. 4-15
Daily Edits .............................................. 4-15
Weekly Time Clock Edits ................................... 4-18
Monthly Time Clock Edits .................................. 4-20
Server Transfer ................................................ 4-22
Server Close .................................................. 4-25
X1 Mode Programs ............................................. 4-28
PLU Shift Level Program .................................. 4-28
Multiple Price Levels ...................................... 4-30
Starting Order # .......................................... 4-31
Remote Steering .......................................... 4-33
Drawer Assignment ....................................... 4-35
Server Disable ........................................... 4-38
Starting Guest Check Number ............................... 4-40
Inventory .................................................... 4-42
Actual Inventory ......................................... 4-42
Receipts ................................................ 4-44
Transfer-In .............................................. 4-46
Transfer-Out ............................................ 4-48
Raw Waste .............................................. 4-50
Inventory Notes .......................................... 4-52
Inventory Reporting ....................................... 4-52
Reports ...................................................... 4-55
Report Summary Chart .................................... 4-56
Report Key Sequences ..................................... 4-58
System Open (Report 200) .................................. 4-70
Deposit & Cash Report ..................................... 4-74
Sample Reports .......................................... 4-76
Balancing Formulas ........................................... 4-100
Calculation Tables ............................................ 4-101
iv Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

TABLE OF CONTENTS
Manager Programs ................................................... 5-1
P1 Mode Overview ..............................................5-1
Descriptor Codes .......................................... 5-2
Alpha Keyboard ...........................................5-3
Program 20: Self-Tests ...........................................5-4
Program 24: Miscellaneous Flags .................................. 5-22
Overview ............................................... 5-22
Universal % Key Program .................................. 5-24
Gift Certificate Sales Program .......................................... 5-25
Gift Certificate Redemption Program .......................... 5-27
Currency Exchange Program ................................ 5-30
Program 26: Time Range Program ................................. 5-32
Program 28: Product Mix Program ................................. 5-34
Program 30: Messages & Prompts Program .......................... 5-36
Programming the Preamble or Postamble ....................... 5-36
Prompts & Error Messages .................................. 5-37
Prompts & Error Messages Table ............................. 5-39
Program 31: Cashier File Programming ............................. 5-41
Program 32: Server File Programming .............................. 5-43
Program 33: Date & Time Program ................................ 5-45
Program 34: Summary, Major, and Minor Group Program ............... 5-46
............................................................ 5-49
Program 35: PLU Programming ................................... 5-50
Program 36: Coupon File ........................................ 5-56
Program 37: Negative File ....................................... 5-58
Program 39: Tare Weight Program ................................ 5-59
Program 50: Program Printouts ................................... 5-61
Program 51: KPS Standard Menu ................................. 5-62
Program 52: Store & Forward .................................... 5-64
Program 53: Employee Program ................................... 5-65
Program 54: Ingredient Program .................................. 5-68
Program 55: Recipe Program ..................................... 5-70
Program 56: Pay Rate Program ................................... 5-76
Program 60: Downline Programming ............................... 5-78
Downlining to All Workstations .............................. 5-78
Downlining to a Single Workstation ........................... 5-80
Downlining the PLU file .................................... 5-81
Index ..............................................................6-1
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 v

TABLE OF CONTENTS
FCC Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instruction
manual, it may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
vi Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

ACKNOWLEDGEMENTS
Acknowledgements
Panasonic® is a registered trademark of Matsushita Electric Industrial Co., Ltd.
Other brands and their products are trademarks or registered trademarks of their
respective holders and should be noted as such.
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 vii

DISCLAIMER
Disclaimer
The information presented in this document is subject to change without notice. Panasonic
reserves the right to make changes to this material, and shall not be held responsible for any
damages which may result from reliance on this material.
viii Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

RECYCLING NOTICE
Recycling Notice
Attention: The product you have purchased is powered by a rechargeable battery.
Depending upon your state and local laws, it may be illegal to dispose of
this battery with your trash. Contact your local solid waste authorities for
instructions on how to recycle or properly dispose of the battery in your
area.
This product has a fluorescent lamp that contains a small amount of
mercury. It also contains lead in some components. Disposal of these
materials may be regulated in your community due to environmental
considerations. For disposal or recycling information, please contact your
local authorities, or the Electronics Industries Alliance:
<http://www.eiae.org.>
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 ix

USING THIS MANUAL
Using this Manual
This manual is provided as an aid to everyone who operates the 5000 Series workstations,
including managers, servers, bartenders, and cashiers. You should read this manual
before operating your 5000 Series System, and then use it as a reference when you have a
question about a particular operation.
The features and procedures covered in this manual are standard to all 5000 Systems.
Part of the power of this system is its flexibility. Your Panasonic representative will have
programmed your system with features and functions that most closely fit your
restaurant operations. As a result, you may not need all of the features described in this
document, or you may use some of them in a manner that differs from the explanations
here.
There are eight sections in this manual:
Section 1, System Overview, provides general information about the hardware and
software features of your Panasonic 5000 system.
Section 2, Operator Procedures, explains the standard workstation operations, on a
key-by-key basis. The key explanations are organized in the order in which they are most
frequently used.
Section 3, Applications, covers the basic steps you follow to register a transaction, from
start to finish. It includes the procedures for opening, servicing, recalling, and paying a
guest check.
Section 4, Manager Operations, covers the operations that are always performed in the
MGR keylock mode. These operations include Manager Override, Daily (X1 Mode)
Programs, Accounting functions such as R/A and Paid-Out, and Restaurant Reports.
Section 5, Manager Programs, describes the programs that are available at restaurant
level, as well as the procedures you need to follow for the programs.
Section 6, Worksheets, provides worksheets you can use to plan your program changes.
These worksheets are also a good source of information for the key sequences you will
follow within each of the programs.
Within the procedural instructions, keys you press are indicated in UPPER CASE letters.
Printed information, such as reports and receipts, and your screen data appears in a
special typeface.
xPanasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

Keylock SYSTEM OVERVIEW
System Overview
This section describes some of the basic components of your 5000 System. It includes a
feature summary overview, system specifications, keylock positions, keyboard, and
workstation key overview.
Keylock
The 5000 Series has five keylock positions that determine the workstation operating
mode. In normal daily operations, for example, you turn the keylock to REG Mode. For
manager operations, you turn the keylock to MGR Mode. The keylock positions are
accessed by three different keys: REG, MGR, and PRG. You must have access to the
required key before you can turn to or from a particular position. The keylock positions
and their range of access are described in the following chart.
Keylock Positions and Operations (P2)
MGR
REG (P3)
Closed: Off or Idle Closed
REG: Operating (Registration) Mode
MGR: Reports (X1, Z1, and Period-to-Date)
Training Mode
Restaurant-level Programs (P1)
P2: System Programs
P3: Keyboard Program
Note: P2 and P3 Modes are not marked on the keylock.
Key Access
REG: Closed --- REG
MGR: Closed --- REG --- MGR
PRG: Closed --- REG --- MGR --- P2 --- P3
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 1-1

SYSTEM OVERVIEW Keylock
Keylock Positions
1) Closed
The Closed position places the workstation in an idle state, where you can remove
the key. If the workstation is idle, the customer display shows a "Closed" message.
2) REG (Registration) Mode
Use this keylock position to register your customer transactions. After you turn to
REG Mode, you can remove the key from keylock.
3) MGR (Manager) Mode
If you turn to MGR Mode within a customer transaction, you are in "manager
override" mode. The screen is almost identical to the one you see in REG Mode. If
you turn to MGR Mode outside of a transaction, a MGR Mode menu displays. This
menu lists all options shown here.
X1 Mode
X1 Mode gives you a menu that allows you to select daily programs, accounting
functions such as R/A and Paid-Out, and the X1 Reports. X1 reports allow you to
take a reading of daily activity, without affecting or resetting the totals.
Training Mode
Training Mode lets you put the workstation in "practice" mode. New cashiers and
servers can use this to get hands-on system experience, without affecting totals.
Z1 Mode
Z1 Mode lists all the reports you can reset on a daily basis, including System Close
and System Open. All daily reports taken from this menu are reset to zero.
PTD (Period-to-Date) Reports
The 5000 Series System stores totals by period. Use this report period for a weekly
or monthly account of your report totals. X2 report menus allow you to read the
totals and Z2 menus allow you to reset the totals at the end of the period.
P1 (Programming 1) Mode
This menu gives you access to all of the restaurant-level programs and routines. It
IMPORTANT!
The P2 and P3 keylock positions contain the System Programs that your POS
representative uses. Your application program can be damaged if you use these
positions.
includes the Server, Cashier, PLU, Coupon, and Employee Programs.
1-2 Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

Screen Appearance SYSTEM OVERVIEW
Screen Appearance
When you turn the keylock to REG Mode, the normal operating screen displays. Initially,
this screen shows such basic information as time, level, and Receipt Stop status. When
you log on your cashier and server numbers, the names are added to the bottom of the
screen. Your menu item selections display to the left of the screen, as shown here.
1 NY STRIP 12.95 11:15 LVL1 REG
*RARE*
1 SALAD 3.95
-RANCH
1 TEA 1.50 #123
TAX 1.10
TOTL 19.50
DAVID
PAUL
Note: This screen representation includes an order number (#123). If you use guest check
tracking, the check number and previous balance display. Examples of both types of
screens are provided in the Operator Procedures section.
The "TOTL" line gives you a running subtotal of the items you have entered so far. When
you finalize the transaction, the payment displays beneath the total.
Your screen holds up to six lines of menu items at one time. If you add more than six
items, the system holds the first items off-screen so you can see the new entries. Items
continue to scroll off the screen until your order is finished. To review an item you
entered earlier, press the Cursor Up key until the item displays. You can use the Cursor
Down key to move down through the entries, if necessary.
Screen Saver
To extend the life of the screen, the workstations include an option called Screen Saver. If
you enable this option on your system, the display goes blank when it is idle for a set
period of time. You can press any key on your keyboard to reactivate the display.
You can disable the Screen Saver if you prefer not to use it.
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 1-3

SYSTEM OVERVIEW Specifications & Feature Summary
Workstation Specifications
Power Requirement: AC, 120V +10%
Frequency: 60 Hz
Temperature: 0C (32 F) - 40 C (104 F)
Humidity: 20% - 90% (non-condensing)
Dimensions: approx. 198mm (H) x 395mm (W) x 495mm (D)
Weight: approx. 9 Kg
Screen: Backlit LCD
Paper Width: 44mm per roll (internal printer)
Note: Specifications are subject to change without notice.
Feature Summary
•Five separate keyboard layouts, each with 162 positions, simplify customized keyboard
design.
•Five keylock positions determine the workstation operating mode, as well as the level
of access.
•Soft security levels help control access to the programs and procedures listed on the
menu screens.
•Cashiers, managers, and servers can log on with preset keys, code numbers, or by
running an employee card through the optional magnetic card reader.
•Retained or Standard Guest Check Tracking maintains the customer's order and
current balance.
•Person # Tracking separates items by person or seat to help simplify serving and
separate check handling.
•Preset, Open, Coded, and Subtracting PLUs are available to expedite item registration.
1-4 Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

Specifications & Feature Summary SYSTEM OVERVIEW
•Four price levels for PLUs that can be set for daily or weekly specials or for set times
of the day.
•If you are using the optional scale, Scale PLUs provide a simplified and more accurate
means of registering weighed, "bulk" items.
•A complete review of the retained check balance and its items is possible at any point
prior to payment.
•Compulsory Modifier Display lists all condiments or preparations instructions
associated with the item.
•Menu Look-Up screens are available to eliminate the need for lengthy paper PLU lists.
•Twenty shift levels are available to specify sizing, preparation, or other special levels
for the item.
•Staydown mode can be activated or changed with a single keystroke to simplify shift
entries for special menu items.
•As many as 256 Class Match Codes help ensure that valid condiments or preparation
instructions are entered with the selected menu item.
•Prioritized print and display options move the item to a preselected arrangement on
the screen and customer receipt.
•Void search verifies item registration to increase the security of void entries.
•Previous Item Void, Last Item Void, All Void, and Delete functions help simplify and
control error correction.
•Cursor Voids provide a simple and precise means of voiding items from the current or
previous service transaction.
•Delete, with time entry updating, increases the accuracy of your time totals.
•Receipt Stop key allows you to prevent or enable the customer receipt by transaction.
•Coupon search helps ensure that appropriate coupons are entered for the coupon
registered.
•Promo functions allow you to register an item free of charge for special complimentary
orders.
•Drawer A or B assignment can be selected by cashier.
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 1-5

SYSTEM OVERVIEW Feature Summary
•Server numbers can be disabled to prevent usage of an off-shift employee number.
•Server and Check I.D. matching can be enabled to place guest check control under the
responsibility of the employee who originally opens the check.
•Multi-step macros, with pause options for operator input, are available to simplify
routine key sequences that normally require several keystrokes.
•Easy-to-use Drive-Thru handling provides configuration flexibility.
•Phone order capability allows customers to place their order prior to their arrival at
the restaurant.
•Three tax tables, value-added tax rates, or tax rate percentages are available for sales
tax calculations.
•Five Universal Percent Keys, with programmable rates, are available to handle your
discounts and/or surcharges.
•Discounts can be applied to a single item, transaction subtotal, or a portion of the
transaction, depending upon your system programming.
•The Check Print function allows you print a clear, concise account of the customer's
order, which can be presented to the customer in lieu of a hard-copy guest check.
•Cash, Check, Gift Certificate Redemption, and up to ten Charge keys can be assigned
to your keyboard to simplify transaction payment.
•Credit cards can be run through the optional magnetic card reader to expedite charge
transactions and verify expiration date.
•Up to fifteen Currency Exchange keys are available to convert the transaction total
from local to foreign currency.
•Speed Tendering keys are available in $1.00, $10.00, $20.00, and additional cash
increments.
•Menu screens provide lists of available reports and prompts for required entries to
help simplify procedures.
•A keystroke-initiated Alphanumeric Keyboard helps simplify description entries within
your programs.
•System-wide and Individual workstation report selections give you report flexibility.
1-6 Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0

Feature Summary SYSTEM OVERVIEW
•Guest Check reports are available by range of check numbers, by server, and by table.
•A Back-up Guest Check File (in a designated workstation) provides file redundancy
and helps protect against off-line situations.
•Current balances, cover count, table number, and the check origination timing are
reported for open guest checks.
•Tandem command strings are available for customized reporting and downlining.
•Cashier, Media, Server, and Station Total Report formats can be customized to more
closely match your report requirements.
•As many as 48 programmable ranges are available to provide sales activity by time
interval.
•Destination and Profit Center activity is detailed by time period.
•Up to 48 programmable ranges are available to detail Product Mix group activity by
time interval.
•Product Projection Reports reference a 28 day historical file to help you predict
preparation requirements for a particular day and time.
•Product Comparison Reports compare today's sales with the previous four weeks sales
to adjust preparation in response to current trends.
•System Open and System Close report options provide single-command options for
consolidating and resetting daily totals.
•Time & Attendance Reports detail regular and overtime hours for up to 450 employees,
with four shifts per employee per day, to help you control and monitor labor costs.
•Programmable daily and weekly overtime factors and paid break control allow the
system to comply with your restaurant policy.
•Comprehensive inventory functions, including Actual Inventory, Receipts, Transfers,
and Waste, help you control and manage valuable ingredients.
•Variance and Efficiency calculations and food cost percentages by ingredient, help you
monitor restaurant food costs.
•Food Cost report provides cost information by menu item to help you evaluate item
pricing.
Panasonic 5000 Version 4.0 Operating Instructions - Rev. 2.0 1-7