
10 Feature Guide
Table of Contents
1 Call Handling Features......................................................................... 15
1.1 Incoming Call Features..................................................................................................16
1.1.1 Incoming Trunk Call Features ..........................................................................................16
1.1.1.1 Incoming Trunk Call Features—SUMMARY .................................................................................................... 16
1.1.1.2 Direct In Line (DIL) .......................................................................................................................................... 20
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ........................................................................................ 22
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................................................... 25
1.1.1.5 Calling Line Identification (CLI) Distribution..................................................................................................... 28
1.1.1.6 Intercept Routing ............................................................................................................................................. 30
1.1.1.7 Intercept Routing—No Destination.................................................................................................................. 33
1.1.2 Internal Call Features.......................................................................................................34
1.1.2.1 Internal Call Features—SUMMARY ................................................................................................................ 34
1.1.2.2 Internal Call Block............................................................................................................................................ 36
1.1.3 Incoming Call Indication Features.................................................................................... 38
1.1.3.1 Incoming Call Indication Features—SUMMARY ............................................................................................. 38
1.1.3.2 Ring Tone Pattern Selection ............................................................................................................................ 39
1.1.3.3 Call Waiting ..................................................................................................................................................... 41
1.2 Receiving Group Features ............................................................................................43
1.2.1 Idle Extension Hunting .....................................................................................................43
1.2.2 Incoming Call Distribution Group Features ......................................................................45
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY................................................................................ 45
1.2.2.2 Group Call Distribution .................................................................................................................................... 49
1.2.2.3 Outside Destinations in Incoming Call Distribution Group............................................................................... 52
1.2.2.4 Queuing Feature.............................................................................................................................................. 54
1.2.2.5 VIP Call............................................................................................................................................................ 57
1.2.2.6 Overflow Feature ............................................................................................................................................. 58
1.2.2.7 Log-in/Log-out ................................................................................................................................................. 60
1.2.2.8 Supervisory Feature ........................................................................................................................................ 63
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................65
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND).................................................................65
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY .......................................................................... 65
1.3.1.2 Call Forwarding (FWD) .................................................................................................................................... 66
1.3.1.3 Do Not Disturb (DND)...................................................................................................................................... 70
1.3.1.4 FWD/DND Button, Group FWD Button............................................................................................................ 71
1.4 Answering Features.......................................................................................................74
1.4.1 Answering Features .........................................................................................................74
1.4.1.1 Answering Features—SUMMARY................................................................................................................... 74
1.4.1.2 Line Preference—Incoming ............................................................................................................................. 75
1.4.1.3 Call Pickup....................................................................................................................................................... 76
1.4.1.4 Hands-free Answerback .................................................................................................................................. 78
1.5 Making Call Features .....................................................................................................79
1.5.1 Predialling ........................................................................................................................79
1.5.2 Automatic Extension Release ..........................................................................................80
1.5.3 Intercom Call ....................................................................................................................81
1.5.4 Trunk Call Features ..........................................................................................................82
1.5.4.1 Trunk Call Features—SUMMARY.................................................................................................................... 82
1.5.4.2 Emergency Call ............................................................................................................................................... 83
1.5.4.3 Account Code Entry ........................................................................................................................................ 84
1.5.4.4 Dial Type Selection .......................................................................................................................................... 85
1.5.4.5 Reverse Circuit ................................................................................................................................................ 86
1.5.4.6 Trunk Busy Out ................................................................................................................................................ 87
1.5.4.7 Pause Insertion................................................................................................................................................ 88
1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) .................................. 89