Panasonic KX-NS700 User manual

Document Version 2014-11
Operating Manual
Hybrid IP-PBX
Model No. KX-NS700
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS700: PFMPR Software File Version 004.10000 or later

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labeling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, and SIP phones.
R
SIP phoneIP Softphone
IP Proprietary
Telephone
A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped.
Easy Operation
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Consult your dealer 1.1 Before Operating the Telephones
(Page 14)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.5 Cellular Phone Features (Page 184)
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
Built-in Unified Messaging
You can set incoming calls to be redirected to
your mailbox to let callers leave voice
messages when you are unable to answer the
phone. You can access your mailbox to listen
to the messages when you are away from the
office as well. Hello, this
is John Smith.
Please leave
your message.
1.3.79 Wireless XDP Parallel Mode (Page 170) 1.6 Unified Messaging Features (Page 188)
2 Operating Manual Document Version 2014-11
Feature Highlights

This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Center
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
1.3.36 ICD GROUP FEATURES (Page 111) Consult your dealer
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call Accounting
web server software allows you to access CA Call
Accounting from any PC by using a web client. You
can sort and view, print, or export call information
with the web client. In addition, reports can be
created based on exported data.
Consult your dealer
In This Manual,
•The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT ® Single Line Telephone
•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The following icons are used frequently.
ConditionsHints
!!
!!
Document Version 2014-11 Operating Manual 3
Feature Highlights

Functional Limitation
Depending on the PBX’s software version, some features may not function. For details about which versions
support these features, consult your dealer.
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some areas, or for some PBX models.
Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS
Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC
Programming Manual.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analog Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
Notes for SIP Phone Users
Before using a SIP phone, please read the following notes.
For All SIP phone users
A tone may not be heard during an operation depending on the type of SIP phone being used. The following
operation is an example. However, for KX-UT series SIP phones, a tone may be heard depending on the
system settings. For details, consult your administrator.
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Feature Highlights

[Example]
Account Code Entry
PT/SLT/PS/SIP Extn.
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize a CO line before entering
an outside phone number.
OR
94
(Account)
D.Tone
SIP phone users will
not hear this tone.
For KX-UT series SIP phone users
a. Operations that use feature numbers are limited. Also, flexible buttons are only available for certain
KX-UT series SIP phone models. Refer to the telephone types displayed at the top left of each operation.
b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature numbers,
etc.
c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP
phone during the operation.
The following 5 operations are examples.
[Examples]
Automatic Line Access
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Dial outside phone
number.
Press L-CO or
enter automatic
line access number.
OR
9
(L-CO)
outside
phone no.
For KX-UT series:
Press ENTER.
Document Version 2014-11 Operating Manual 5
Feature Highlights

To call with a verification code
Off-hook.
PT/SLT/PS/SIP Extn.
74
Enter 47. Enter .
verification code PIN
verification code
Enter verification code
(max. 4 digits).
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
desired
phone no.
Dial desired
phone number.
Seize a CO line before entering
an outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
For KX-UT series:
Press ENTER.
To transfer to an outside party using the PBX service
SIP Extn.
On-hook.Talk.Seize CO line.
During a conversation
Dial outside phone
number.
CO line outside
phone no.
*
KX-UT series:
Press TRANSFER.
Other than KX-UT series:
Press HOLD.
This step can be omitted
(KX-UT series only).
HOLD
OR
For KX-UT series:
Press ENTER.
C.Tone
KX-UT series
only.
To establish a conference call
Press CONFERENCE. Press CONFERENCE.Dial desired phone
number.
Seize a CO line before dialing
an outside phone number.
KX-UT series
Talk with multiple
parties.
During a conversation
desired
phone no.
Talk to the
new party.
C.Tone
C.Tone
For KX-UT series:
Press ENTER.
For KX-UT670:
Press Start Conference.
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Feature Highlights

To set/cancel Call Forwarding
PT/SLT/PS/SIP Extn.
Enter #.On-hook.
Enter destination extension number.
Or enter CO line access number
and then outside phone number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
Off-hook.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0to 2as
you desire.
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
CO line
access no.
C.Tone
For KX-UT series:
Press ENTER.
for KX-UT series:
Press ENTER.
After entering 0 for "Cancel",
Go on-hook.
For KX-UT series:
max. 26 digits
For non-KX-UT series SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The tones listed in "5.4.1 Tone" are not available for SIP phone users. Tones or the tone types may vary
depending on the type of telephone being used. For example, when you put a call on hold, a specific tone
for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on the
type of telephone being used.
f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-NT300 Series, KX-NT500 Series, and KX-UT Series Users
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
Document Version 2014-11 Operating Manual 7
Feature Highlights

•For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through
your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when
it becomes available.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use
of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
8 Operating Manual Document Version 2014-11
Feature Highlights

Table of Contents
1 Operation ................................................................................................13
1.1 Before Operating the Telephones .................................................................................14
1.1.1 For Your Safety ..............................................................................................................14
1.1.2 Important Safety Instructions ..........................................................................................18
1.1.3 Precautions ....................................................................................................................19
1.1.4 Data Security ..................................................................................................................19
1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ........................................20
1.1.6 Before Operating the Telephones ..................................................................................22
1.2 Basic Operations .............................................................................................................32
1.2.1 Making Calls ...................................................................................................................32
1.2.2 Answering Calls ..............................................................................................................34
1.3 Telephone Features and Operation ...............................................................................36
1.3.1 Absent Message .............................................................................................................36
1.3.2 Account Code Entry .......................................................................................................37
1.3.3 Alternate Calling—Ring/Voice ........................................................................................38
1.3.4 Automatic Callback Busy (Camp-on) .............................................................................38
1.3.5 BGM (Background Music) ..............................................................................................40
1.3.6 Call Hold .........................................................................................................................40
1.3.7 Call Monitor ....................................................................................................................44
1.3.8 Call Park .........................................................................................................................45
1.3.9 Call Pickup .....................................................................................................................46
1.3.10 Call Splitting ...................................................................................................................48
1.3.11 Call Transfer ...................................................................................................................51
1.3.12 CALL WAITING FEATURES ..........................................................................................56
1.3.13 Call Waiting Tone ...........................................................................................................62
1.3.14 Character Entry ..............................................................................................................63
1.3.15 Conference .....................................................................................................................66
1.3.16 Conference, Unattended ................................................................................................71
1.3.17 Conference Group Call ...................................................................................................73
1.3.18 Data Line Security ..........................................................................................................79
1.3.19 DISA (Direct Inward System Access) .............................................................................80
1.3.20 DND (Do Not Disturb) .....................................................................................................83
1.3.21 Door Open ......................................................................................................................86
1.3.22 Doorphone Call ..............................................................................................................87
1.3.23 EFA (External Feature Access) ......................................................................................88
1.3.24 Executive Busy Override ................................................................................................89
1.3.25 Extension Dial Lock ........................................................................................................91
1.3.26 Extension Feature Clear .................................................................................................92
1.3.27 Extension PIN (Personal Identification Number) ............................................................93
1.3.28 External Relay ................................................................................................................95
1.3.29 External Sensor ..............................................................................................................95
1.3.30 FWD (Call Forwarding) ...................................................................................................95
1.3.31 Hands-free Answerback ...............................................................................................104
1.3.32 Hands-free Operation ...................................................................................................105
1.3.33 Headset Operation .......................................................................................................106
1.3.34 HOSPITALITY FEATURES ..........................................................................................109
1.3.35 Hot Line ........................................................................................................................109
1.3.36 ICD GROUP FEATURES .............................................................................................111
1.3.37 ICD Group Features—Call Log History for ICD Group .................................................111
1.3.38 ICD Group Features—Incoming Call Queue Monitor ...................................................112
1.3.39 ICD Group Features—Log-in/Log-out ..........................................................................113
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control ............................116
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Table of Contents

1.3.41 ICD Group Features—Manual Queue Redirection .......................................................118
1.3.42 ICD Group Features—Supervisory ..............................................................................118
1.3.43 Message Waiting ..........................................................................................................120
1.3.44 Mute .............................................................................................................................123
1.3.45 Off-hook Monitor ...........................................................................................................124
1.3.46 OHCA (Off-hook Call Announcement) .........................................................................124
1.3.47 One-numbered extension .............................................................................................125
1.3.48 One-touch Dialing .........................................................................................................126
1.3.49 Paging ..........................................................................................................................126
1.3.50 Paralleled Telephone ...................................................................................................129
1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number)
Extension ......................................................................................................................130
1.3.52 Printing Message ..........................................................................................................133
1.3.53 Privacy Release ...........................................................................................................134
1.3.54 Private Network Features—CLIP (Calling Line Identification Presentation) .................134
1.3.55 Private Network Features—CLIR (Calling Line Identification Restriction) ....................135
1.3.56 Private Network Features—COLP (Connected Line Identification Presentation) ........136
1.3.57 Private Network Features—COLR (Connected Line Identification Restriction) ...........136
1.3.58 Private Network Features—TIE Line Access ...............................................................137
1.3.59 Quick Dialing ................................................................................................................138
1.3.60 Redial, Last Number .....................................................................................................138
1.3.61 Room Status Control ....................................................................................................138
1.3.62 Self Labeling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670
only) ..............................................................................................................................141
1.3.63 Speed Dialing, Personal ...............................................................................................143
1.3.64 Speed Dialing, System .................................................................................................144
1.3.65 SVM (Simplified Voice Message) .................................................................................145
1.3.66 TAFAS (Trunk Answer From Any Station) ...................................................................155
1.3.67 Timed Reminder ...........................................................................................................155
1.3.68 Time Service ................................................................................................................157
1.3.69 Verification Code Entry .................................................................................................158
1.3.70 VOICE MAIL FEATURES .............................................................................................158
1.3.71 Voice Mail Features—LCS (Live Call Screening) .........................................................159
1.3.72 Voice Mail Features—Two-way Record .......................................................................161
1.3.73 Voice Mail Features—Voice Mail Integration ...............................................................162
1.3.74 Wake-up Call ................................................................................................................164
1.3.75 Walking COS ................................................................................................................165
1.3.76 Walking Extension ........................................................................................................166
1.3.77 Walking Extension, Enhanced ......................................................................................167
1.3.78 Whisper OHCA .............................................................................................................169
1.3.79 Wireless XDP Parallel Mode ........................................................................................170
1.4 Display Features ...........................................................................................................171
1.4.1 Call Log, Incoming ........................................................................................................171
1.4.2 Call Log, Outgoing ........................................................................................................174
1.4.3 Directories ....................................................................................................................177
1.4.4 System Feature Access ...............................................................................................179
1.5 Cellular Phone Features ...............................................................................................184
1.5.1 Cellular Phone Features ...............................................................................................184
1.6 Unified Messaging Features ........................................................................................188
1.6.1 What is the Unified Messaging system? ......................................................................188
1.6.2 Logging in to and Configuring Your Mailbox ................................................................189
1.6.3 Message Playback and Related Features ....................................................................199
1.6.4 Sending Messages .......................................................................................................207
1.6.5 Transferring Calls .........................................................................................................217
1.6.6 Other Features .............................................................................................................225
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Table of Contents

1.6.7 Quick Reference ...........................................................................................................242
2 Manager Operation ..............................................................................245
2.1 Manager Service Features ............................................................................................246
2.1.1 Dial Tone Transfer ........................................................................................................246
2.1.2 External BGM (Background Music) ..............................................................................246
2.1.3 OGM (Outgoing Messages) .........................................................................................247
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor
Release ........................................................................................................................248
2.1.5 Remote Extension Dial Lock ........................................................................................249
2.1.6 Time Service Mode Control ..........................................................................................249
2.2 Configuring Unified Messaging Features ...................................................................251
2.2.1 System Manager Features ...........................................................................................251
2.2.2 Message Manager Features ........................................................................................264
3 Customizing Your Phone & System ...................................................281
3.1 Personal Programming .................................................................................................282
3.1.1 Programming Information .............................................................................................282
3.1.2 Personal Programming .................................................................................................282
3.1.3 Programming Feature Clear .........................................................................................291
3.1.4 Customizing the Buttons ..............................................................................................293
3.2 System Programming Using Web Maintenance Console .........................................299
3.2.1 User Programming .......................................................................................................299
4 Customizing Extensions and the System–for Managers .................325
4.1 Manager Programming .................................................................................................326
4.1.1 Programming Information .............................................................................................326
4.1.2 Manager Programming .................................................................................................326
4.1.3 Supervisory Monitor (ACD) Control ..............................................................................328
5 Appendix ...............................................................................................337
5.1 List of Operations by Telephone Type ........................................................................338
5.1.1 List of Operations by Telephone Type .........................................................................338
5.2 Troubleshooting ............................................................................................................344
5.2.1 Troubleshooting ............................................................................................................344
5.3 Feature Number Table ..................................................................................................347
5.3.1 Feature Number Table .................................................................................................347
5.4 Tone ................................................................................................................................355
5.4.1 Tone .............................................................................................................................355
5.5 Revision History ............................................................................................................360
5.5.1 PFMPR Software File Version 004.1xxxx ....................................................................360
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Table of Contents

12 Operating Manual Document Version 2014-11
Table of Contents

Section 1
Operation
This section shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
Document Version 2014-11 Operating Manual 13

1.1 Before Operating the Telephones
1.1.1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
14 Operating Manual Document Version 2014-11
1.1.1 For Your Safety

WARNING
For All Telephone Equipment
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Follow all warnings and instructions marked on the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
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1.1.1 For Your Safety

•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorized Panasonic Factory Service Center for a replacement.
•When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment
bracket, screws) made for use with the PBX.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized
Panasonic Factory Service Center.
•This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a
grounded outlet that has been installed according to applicable regulations.
•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
16 Operating Manual Document Version 2014-11
1.1.1 For Your Safety

CAUTION
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and
vibration, and should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
•To reduce the risk of fire, use only No.26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord.
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
Document Version 2014-11 Operating Manual 17
1.1.1 For Your Safety

Notice
For All Telephone Equipment
•Read and understand all instructions.
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the CO
lines:
1. Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
CO lines until it has been serviced by an authorized Panasonic Factory Service Center.
Note
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
1.1.2 Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips).
SAVE THESE INSTRUCTIONS
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1.1.2 Important Safety Instructions

1.1.3 Precautions
Notice for users in California
This product contains a CR coin cell lithium battery that
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
1.1.4 Data Security
In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to
do so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored in the System Memory:
System data, error data and activation key files.
2. Information sent from the PBX to a PC or a USB memory device:
System data, sound files for MOH (Music on Hold) and OGM (Outgoing Messages), and activation key
files.
Requirements
1. The System Memory contains software for all the processes of the PBX and all the customer data.
Therefore, do not allow unauthorized access to prevent data leakage.
2. Always make backups of data stored in the System Memory and/or perform regular system data backups
to a USB memory device or a NAS. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored in the System Memory.
6. When user information is sent from the PBX to a PC or a USB memory device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or the USB memory
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1.1.4 Data Security

device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
1. Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the side of this equipment is a label that contains, among other information, a product identifier in the format
US: ACJIS01BKX-NS700. If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
•Telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-NS700
•Certification No.: found on the side of the unit
•Ringer Equivalence No.: 0.1B
•Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN
•Service Order Code: 9.0F, 6.0P
•Required Network Interface Jack: RJ11, RJ48C
2. Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local telephone company.
The REN for this product is part of the product identifier that has the format US: ACJIS01BKX-NS700. The
digits represented by 01 are the REN without a decimal point (e.g., 01 is a REN of 0.1). For earlier products,
the REN is separately shown on the label.
3. Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.
4. Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice
in order for you to make necessary modifications to maintain uninterrupted service.
5. Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached
warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
6. Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
7. Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation
of this equipment does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer.
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1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION