Panasonic KX-TVA594 User manual

KX-TVA50
Model KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 1.0
Voice Processing System
Installation Manual

2 Installation Manual
System Components
The Voice Processing System (VPS) consists of the following system components when fully-
equipped with all available optional cards.
KX-TVA50
KX-TVA200
Model Description
Main Unit KX-TVA50 Voice Processing System
Optional Cards KX-TVA502 2-Port Hybrid Expansion Card
KX-TVA503 2-Port Digital Expansion Card
KX-TVA524 Memory Expansion Card
KX-TVA594 LAN Interface Card
KX-TVA296 Modem Card
Model Description
Main Unit KX-TVA200 Voice Processing System
Optional Cards KX-TVA204 4-Port Digital Expansion Card
KX-TVA296 Modem Card

Installation Manual 3
Important Safety Instructions
When using telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
• Follow all product warnings, cautions, and instructions.
• Read all the information contained in this manual.
• Close and secure the front cover when the unit is in operation.
• This unit is equipped with a 3–wire grounding plug. The plug will only fit into an grounded
power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have
the outlet replaced by a licensed electrician.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
• Use only the AC cord included with the unit when connecting the AC adaptor to the power
outlet.
• Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to
an extension cord.
• Before touching any internal components, turn off the unit, disconnect the AC adaptor, and
wait at least 20 seconds.
• Unplug the AC adaptor before cleaning the unit.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only
a damp soft cloth for cleaning.
• Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40
[104 ] ), vibration, and direct sunlight.
• Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure
unless it is properly ventilated.
• Mount the unit on a surface that is flat and free of obstructions, so that the openings on the
back of the unit will not be blocked.
• Do not block the vent slots and openings located on all sides of the unit. Allow at least 20
cm (8 in) of space above and 10 cm (4 in) on the sides of the unit.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points. This
could result in electrical shock and serious unit malfunction.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the unit repaired by a
Panasonic Factory Service Technician.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must only
be disassembled and repaired by a Panasonic Factory Service Technician.
• Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed
or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the
leak.
• The lines connecting the PBX and VPS must never run outside of the building.
• This product is only for connection behind a suitable PBX and should not be connected
directly to the network.
˚
C
˚F

4 Installation Manual
WARNING
• UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN
ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN
CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED
AND CONTACT AN AUTHORIZED SERVICE CENTER.
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS,
DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS
UNIT TO YOUR DEALER.
• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
• TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
• THIS UNIT IS EQUIPPED WITH AN GROUNDING CONTACT PLUG. FOR
SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN
GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED
ACCORDING TO REGULATIONS.
• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE.
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS
EASILY ACCESSIBLE.
CAUTION
DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED.
REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY
THE BATTERY MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER'S INSTRUCTIONS.
SAVE THESE INSTRUCTIONS

Installation Manual 5
Other Information
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a
postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to
the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your
certified Panasonic dealer for detailed instructions.
Installation note
This product is only for connection behind a suitable PBX and should not be connected directly to the
network.
For Future Reference
Record the information in the space below for future reference.
Note
• The serial number of this product may be found on the label affixed to the side of the unit.
You should note the serial number of this unit in the space provided and retain this manual
as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.

6 Installation Manual
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
– Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this device.
The following information applies to when an optional modem card is installed in this product.
Notify The Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the back of this equipment is a label that contains, among other information, a product identifier
in the following format:
• US:AAAEQ##TXXXX
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
• The telephone numbers to which the system will be connected
• Make: Panasonic
• Model: KX-TVA50/KX-TVA200
• Ringer Equivalence No. for KX-TVA50: 0.4B
Ringer Equivalence No. for KX-TVA200: 0.4B
• Facility Interface Code: 02LS2
• Service Order Code: 9.0F
• Required Network Interface Jack: RJ11C
Wiring
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A modular plug
is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.

Installation Manual 7
Ringer Equivalence No. (REN)
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is part of the
product identifier that has the following format:
• US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
Telephone Service Problems
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
Changes in Telephone Company Communications Facilities, Equipment, Operations, and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please contact a
Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved. Do not attempt to repair this equipment yourself.
Connection to the Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.

8 Installation Manual
Introduction
Thank you for purchasing the Panasonic Voice Processing System KX-TVA50/KX-TVA200. We are
confident that this product will provide your customer or client with many years of dependable service.
This Installation Manual is designed to serve as an overall technical reference for the KX-TVA50/KX-
TVA200.
It provides instructions for installing the VPS hardware, configuring the connected PBX for use with
the VPS, and getting started with the KX-TVA Maintenance Console software.
The Installation Manual is divided into the following sections:
Section 1 Voice Processing System Overview
This section provides a basic introduction to the VPS and its specifications. It briefly explains
what the VPS can do, and how it is connected to and interacts with the PBX.
Section 2 Installation
This section explains how to install the VPS and its optional cards.
Section 3 Installing KX-TVA Maintenance Console
This section explains how to install KX-TVA Maintenance Console on a PC.
Section 4 PBX Programming for APT/DPT Integration
This section explains how to configure compatible Panasonic PBXs to use APT/DPT Integration
with the VPS.
Section 5 PBX Programming for Inband Integration (KX-TVA50 only)
This section explains how to configure selected Panasonic PBXs to use Inband Integration with
the VPS.
Section 6 Configuring the System
This section explains how to configure the VPS for basic operation.
Section 7 System Maintenance
This section describes how to perform common maintenance procedures.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.

Installation Manual 9
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Manual
The Voice Processing System Feature Manual is an overall reference describing VPS features.
It explains what the VPS can do, and how to obtain the most of its many features. Sections from
the Feature Manual are listed throughout this manual for your reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the
VPS using KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console
and obtain the most out of system administration. Sections from the Programming Manual are
listed throughout this manual for your reference.
Subscriber's Manual
The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant
sections from the Subscriber's Manual are listed throughout this manual for your reference.
Note
• For KX-TD500, KX-TDA series, and KX-TAW series PBXs, the term "trunk (CO line)" used in this
manual indicates a trunk (CO line) group.
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

10 Installation Manual
Table of Contents
1 Voice Processing System Overview ................................................... 13
1.1 Basic System Construction ...........................................................................................14
1.1.1 Main Unit ...........................................................................................................................14
1.1.2 System Connection Diagram ............................................................................................15
1.1.3 Options..............................................................................................................................16
1.1.4 Initial Configuration and Expansion Capabilities ............................................................... 16
1.1.5 Installer Equipment and Software Requirements..............................................................17
1.1.6 Recommendations for System Configuration....................................................................18
1.1.7 Compatible PBXs ..............................................................................................................20
1.2 Voice Mail Integration .....................................................................................................21
1.2.1 Overview ...........................................................................................................................21
1.2.2 Connection Examples—KX-TVA50...................................................................................22
1.2.3 Connection Examples—KX-TVA200.................................................................................25
1.3 Specifications..................................................................................................................26
2 Installation............................................................................................. 29
2.1 Before Installation...........................................................................................................30
2.2 Unpacking........................................................................................................................33
2.3 Names and Locations.....................................................................................................34
2.4 Installation Overview ......................................................................................................39
2.5 Opening/Closing the Covers..........................................................................................40
2.6 Removing the Dummy Cover Plates..............................................................................44
2.7 Installing Optional Cards—KX-TVA50...........................................................................45
2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) ....................................................................46
2.7.2 2-Port Digital Expansion Card (KX-TVA503).....................................................................48
2.7.3 Memory Expansion Card (KX-TVA524) ............................................................................50
2.7.4 LAN Interface Card (KX-TVA594) .....................................................................................51
2.7.5 Modem Card (KX-TVA296) ...............................................................................................53
2.8 Installing Optional Cards—KX-TVA200.........................................................................55
2.8.1 4-Port Digital Expansion Card (KX-TVA204).....................................................................56
2.8.2 Modem Card (KX-TVA296) ...............................................................................................59
2.9 PBX Connections............................................................................................................60
2.9.1 Connecting to the PBX......................................................................................................60
2.9.2 Modular Plug Connection..................................................................................................61
2.10 PC Connection ................................................................................................................62
2.10.1 USB Connection ...............................................................................................................62
2.10.2 LAN Connection................................................................................................................63
2.10.3 Modem Connection...........................................................................................................63
2.11 Frame Ground Connection.............................................................................................65
2.12 Connecting the AC Adaptor ...........................................................................................66
2.13 Securing the Cables........................................................................................................68
2.14 Initializing the VPS During Installation .........................................................................70
2.15 Wall Mounting..................................................................................................................71
2.15.1 Wall Mounting the VPS .....................................................................................................71
2.15.2 Wall Mounting the AC Adaptor .......................................................................................... 75
3 Installing KX-TVA Maintenance Console............................................ 81
3.1 Overview ..........................................................................................................................82

Installation Manual 11
3.2 KX-TVA Maintenance Console Installation................................................................... 83
3.3 Starting KX-TVA Maintenance Console ........................................................................ 86
4 PBX Programming for APT/DPT Integration ...................................... 89
4.1 Guidelines for APT/DPT Integration.............................................................................. 90
4.1.1 What is APT/DPT Integration?.......................................................................................... 90
4.1.2 When to Use APT/DPT Integration ................................................................................... 90
4.1.3 APT/DPT Integration Features.......................................................................................... 90
4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration ........................ 94
4.3 KX-TA824 PBX Programming for APT Integration ..................................................... 104
4.4 KX-TD Series PBX Programming for DPT Integration............................................... 109
4.4.1 KX-TD Series PBX Programming via the Manager's Extension ..................................... 109
4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool........... 112
4.5 KX-TD500 PBX Programming for DPT Integration..................................................... 114
4.6 KX-TA Series PBX Programming for APT Integration ............................................... 121
4.7 Completing the PBX-VPS Connection ........................................................................ 124
5 PBX Programming for Inband Integration (KX-TVA50 only) ...........127
5.1 Guidelines for Inband Integration ............................................................................... 128
5.1.1 What is Inband Integration? ............................................................................................ 128
5.1.2 When to Use Inband Integration ..................................................................................... 128
5.1.3 PBX Requirements for Inband Integration ...................................................................... 128
5.2 PBX Settings for Inband Integration ........................................................................... 131
5.2.1 General Guidelines and Definitions ................................................................................ 131
5.2.2 Global Parameters ..........................................................................................................131
5.2.3 PBX Interface Parameters .............................................................................................. 132
5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration.................. 137
5.4 KX-TA824 PBX Programming for Inband Integration ................................................ 146
5.5 KX-TD Series PBX Programming for Inband Integration .......................................... 151
5.5.1 KX-TD Series PBX Programming via the Manager's Extension ..................................... 151
5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool................... 151
5.6 KX-TD500 PBX Programming for Inband Integration ................................................ 153
5.7 KX-TA Series PBX Programming for Inband Integration........................................... 163
6 Configuring the System ..................................................................... 165
6.1 Starting Up .................................................................................................................... 166
6.1.1 Before Programming....................................................................................................... 166
6.1.2 Quick Setup .................................................................................................................... 166
7 System Maintenance .......................................................................... 181
7.1 Initializing the VPS........................................................................................................ 182
7.2 Backing Up the System ................................................................................................ 185
7.3 Restarting the VPS ....................................................................................................... 187
Glossary .................................................................................................... 189
Index .......................................................................................................... 203

12 Installation Manual

Installation Manual 13
Section 1
Voice Processing System Overview
This section provides a basic introduction to the VPS and its
specifications. It briefly explains what the VPS can do, and
how it is connected to and interacts with the PBX.

1.1 Basic System Construction
14 Installation Manual
1.1 Basic System Construction
1.1.1 Main Unit
The KX-TVA50 is equipped with 2 jacks in its initial configuration, and its flash memory card provides
4 hours of recording capacity. The KX-TVA200 is equipped with 2 jacks in its initial configuration, and
its hard disk drive provides 1000 hours of recording capacity.
KX-TVA50
KX-TVA200
Main Board
Factory-installed
Flash Memory Card
Front Cover Cable Cover
Main BoardFront Cover
3.5" Hard Disk Drive
Cable Cover
Factory-installed
Port Card

1.1 Basic System Construction
Installation Manual 15
1.1.2 System Connection Diagram
Remote PC
Voice Processing System
PC PC PC
PC
USB
LAN
PBXPBX
Server PC
Internal
Modem Internal Modem
DPT/APT/Inband DPT
Interface
Interface
KX-TVA50 KX-TVA200 KX-TVA50 KX-TVA200
Telephone Company Lines

1.1 Basic System Construction
16 Installation Manual
1.1.3 Options
Optional Cards—KX-TVA50
Optional Cards—KX-TVA200
1.1.4 Initial Configuration and Expansion Capabilities
Model Model Name Maximum Quantity
KX-TVA502 2-Port Hybrid Expansion Card 2
KX-TVA503 2-Port Digital Expansion Card 2
KX-TVA524 Memory Expansion Card 1
KX-TVA594 LAN Interface Card 1
KX-TVA296 Modem Card 1
Model Model Name Maximum Quantity
KX-TVA204 4-Port Digital Expansion Card 6
KX-TVA296 Modem Card 1
Specification KX-TVA50 KX-TVA200
No. of Ports Initial Configuration 2 4
Maximum 6 24
Recording Time Initial Configuration 4 hours 1000 hours
Maximum 8 hours —

1.1 Basic System Construction
Installation Manual 17
1.1.5 Installer Equipment and Software Requirements
The installer must use a PC and the KX-TVA Maintenance Console software to configure and
customize the VPS. The PC can be connected via the built-in USB port of the VPS, or can access the
VPS over a local network via the built-in LAN port (KX-TVA200) or an optional LAN Interface Card
(KX-TVA50). Off-site programming is also possible provided an optional Modem Card is installed in
the VPS.
For more information, see Section 3, Installing KX-TVA Maintenance Console.

1.1 Basic System Construction
18 Installation Manual
1.1.6 Recommendations for System Configuration
In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks
(CO lines) connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port
for every 4 trunks (CO lines) should be sufficient. If the PBX and VPS have heavy traffic and callers
cannot reach the VPS because of congestion, more VPS ports should be added.
Recommendations are outlined in the following charts.
KX-TVA50
* The factory-installed jacks should be sufficient.
KX-TVA200
PBX KX-TVA50
No. of Trunks (CO
Lines)
No. of Trunks (CO
Lines) When Using
AA Service
No. of Ports No. of Optional Port
Cards
1–6 1–4 1 0*
7–12 5–8 2
13–18 9–12 3 1
19–24 13–16 4
25–30 17–20 5 2
31–36 21–24 6
PBX KX-TVA200
No. of Trunks (CO
Lines)
No. of Trunks (CO
Lines) When Using
AA Service
No. of Ports No. of Optional Port
Cards
1–6 1–4 1
0*
7–12 5–8 2
13–18 9–12 3
19–24 13–16 4
25–30 17–20 5
1
31–36 21–24 6
37–42 25–28 7
43–48 29–32 8

1.1 Basic System Construction
Installation Manual 19
* The factory-installed jacks should be sufficient.
49–54 33–36 9
2
55–60 37–40 10
61–66 41–44 11
67–72 45–48 12
73–78 49–52 13
3
79–84 53–56 14
85–90 57–60 15
91–96 61–64 16
97–102 65–68 17
4
103–108 69–72 18
109–114 73–76 19
115–120 77–80 20
121–126 81–84 21
5
127–132 85–88 22
133–138 89–92 23
139–144 93–96 24
PBX KX-TVA200
No. of Trunks (CO
Lines)
No. of Trunks (CO
Lines) When Using
AA Service
No. of Ports No. of Optional Port
Cards

1.1 Basic System Construction
20 Installation Manual
1.1.7 Compatible PBXs
The VPS can be integrated with the following PBXs using the integration types listed below.
KX-TVA50
KX-TVA200
PBX Model Recommended Integration Type Minimum Software Version
for Recommended
Integration Type
KX-TDA Series DPT Integration 1.0
KX-TAW Series DPT Integration 1.0
KX-TA1232 DPT Integration Y831AA10621A
KX-TA824 APT Integration 1.0.44
KX-TA624 APT Integration Y581A
KX-TD1232 DPT Integration P231U91227A
KX-TD816 DPT Integration P301O91227A
KX-TD500 DPT Integration P171AA010312A
KX-TD308 DPT Integration P871F91227
Third-party
Manufacturer
Inband Integration or No
Integration —
PBX Model Recommended Integration Type Minimum Software Version
for Recommended
Integration Type
KX-TDA Series DPT Integration 1.0
KX-TAW Series DPT Integration 1.0
KX-TA1232 DPT Integration Y831AA10621A
KX-TD1232 DPT Integration P231U
KX-TD816 DPT Integration P301O
KX-TD500 DPT Integration P171AA010312A
KX-TD308 DPT Integration P871F91227