Panasonic KX-NCP500 User manual

Installation Manual
Pure IP-PBX
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later
Model No. KX-NCP500
KX-NCP1000
SD Logo is
a trademark of
SD-3C, LLC.

System Components
System Components Table
Category Model No. Description
Main Unit KX-NCP500 Main Unit
KX-NCP1000 Main Unit
Main Processing Card IP Convergence Main Processing Card (IPCMPR)
IPCMPR Option Cards KX-NCP1104 4-Channel VoIP DSP Card (DSP4)
KX-TDE0110 16-Channel VoIP DSP Card (DSP16)
KX-TDE0111 64-Channel VoIP DSP Card (DSP64)
KX-TDA0196 Remote Card (RMT)
Activation Key Codes*1 KX-NCS3102 2-Channel IP Trunk Activation Key (2 IP Trunk)
KX-NCS3104 4-Channel IP Trunk Activation Key (4 IP Trunk)
KX-NCS3201 1-Channel IP Softphone/IP Proprietary Telephone
Activation Key (1 IP Softphone/IP PT)
KX-NCS3204 4-Channel IP Softphone/IP Proprietary Telephone
Activation Key (4 IP Softphone/IP PT)
KX-NCS3208 8-Channel IP Softphone/IP Proprietary Telephone
Activation Key (8 IP Softphone/IP PT)
KX-NCS3216 16-Channel IP Softphone/IP Proprietary Telephone
Activation Key (16 IP Softphone/IP PT)
KX-NCS3501 1-Channel IP Proprietary Telephone Activation Key (1
IP PT)
KX-NCS3504 4-Channel IP Proprietary Telephone Activation Key (4
IP PT)
KX-NCS3508 8-Channel IP Proprietary Telephone Activation Key (8
IP PT)
KX-NCS3516 16-Channel IP Proprietary Telephone Activation Key
(16 IP PT)
KX-NCS3701 1-Channel SIP Extension Activation Key (1 SIP
Extension)
KX-NCS3704 4-Channel SIP Extension Activation Key (4 SIP
Extension)
KX-NCS3708 8-Channel SIP Extension Activation Key (8 SIP
Extension)
KX-NCS3716 16-Channel SIP Extension Activation Key (16 SIP
Extension)
KX-NCS3910 Activation Key for Software Upgrade to Enhanced
Version (Software Upgrade 01)
KX-NCS2201 Activation Key for CA PRO for 1 User (CA Pro 1user)
2 Installation Manual
System Components

Category Model No. Description
KX-NCS2205 Activation Key for CA PRO for 5 Users (CA Pro
5users)
KX-NCS2210 Activation Key for CA PRO for 10 Users (CA Pro
10users)
KX-NCS2240 Activation Key for CA PRO for 40 Users (CA Pro
40users)
KX-NCS2249 Activation Key for CA PRO for 128 Users (CA Pro
128users)
KX-NCS2301 Activation Key for CA ACD Monitor for 1 ICD
Supervisor (CA Supervisor 1user)
Virtual Trunk Cards - Virtual 16-Channel VoIP Gateway Card (V-IPGW16)
- Virtual 16-Channel SIP Trunk Card (V-SIPGW16)
Virtual Extension Cards - Virtual 32-Channel VoIP Extension Card (V-IPEXT32)
- Virtual 32-Channel SIP Extension Card (V-SIPEXT32)
- Virtual 4 IP Cell Station Interface Card (V-IPCS4)
Small Free Slot
Physical Trunk
Cards
KX-NCP1180 4-Port Analogue Trunk Card (LCOT4)
KX-NCP1280 2-Port BRI Card (BRI2)
KX-NCP1290CE PRI Card (PRI30)
KX-NCP1290CJ PRI Card (PRI30)
KX-NCP1290CN PRI Card (PRI30)
KX-NCP1290 PRI Card (PRI23)
Physical Extension
Card
KX-NCP1170 4-Port Digital Hybrid Extension Card (DHLC4)
Regular Free Slot
Physical Trunk
Cards
KX-NCP1187 T-1 Trunk Card (T1)
KX-NCP1188 E-1 Trunk Card (E1)
Physical Extension
Cards
KX-NCP1171 8-Port Digital Extension Card (DLC8)
KX-NCP1172 16-Port Digital Extension Card (DLC16)
KX-NCP1173 8-Port Single Line Telephone Extension Card (SLC8)
KX-NCP1174 16-Port Single Line Telephone Extension Card
(SLC16)
Other Physical Card KX-NCP1190 Optional 3-Slot Base Card (OPB3)
OPB3
Installation Manual 3
System Components

Category Model No. Description
Other Physical
Cards
KX-TDA0161 4-Port Doorphone Card (DPH4)
KX-TDA0162 2-Port Doorphone Card (German Type) (DPH2)
KX-TDA0164 4-Port External Input/Output Card (EIO4)
KX-TDA0166 16-Channel Echo Canceller Card (ECHO16)
KX-TDA0191 4-Channel Message Card (MSG4)
KX-TDA0192 2-Channel Simplified Voice Message Card (ESVM2)
KX-TDA0194 4-Channel Simplified Voice Message Card (ESVM4)
Cell Stations
(CSs)
2.4 GHz KX-TDA0141 2-Channel Cell Station Unit Using a DHLC/DLC Card
(PT-interface CS) for 2.4 GHz Portable Station
KX-TDA0151 2-Channel Cell Station Unit Using a DHLC/DLC Card
(PT-interface CS) for 2.4 GHz Portable Station
DECT KX-TDA0141CE 2-Channel Cell Station Unit Using a DHLC/DLC Card
(PT-interface CS) for DECT Portable Station
KX-TDA0155CE 2-Channel Cell Station Unit Using a DHLC/DLC Card
(PT-interface CS) for DECT Portable Station
KX-TDA0155LA 2-Channel Cell Station Unit Using a DHLC/DLC Card
(PT-interface CS) for DECT Portable Station
KX-TDA0158CE 8-Channel High-density Cell Station Unit Using a
DHLC/DLC Card (PT-interface CS) for DECT Portable
Station
KX-NCP0158CE 8-Channel IP Cell Station Unit Using a V-IPCS4 Card
for DECT Portable Station
DECT 6.0 KX-TDA0155 DECT 6.0 2-Channel Cell Station Unit Using a DHLC/
DLC Card (PT-interface CS) for DECT 6.0 Portable
Station
KX-TDA0158 DECT 6.0 8-Channel Cell Station Unit Using a DHLC/
DLC Card (PT-interface CS) for DECT 6.0 Portable
Station
KX-NCP0158 DECT 6.0 8-Channel IP Cell Station Unit Using a
V-IPCS4 Card for DECT 6.0 Portable Station
Proprietary Equipment KX-T30865
KX-T7765
Doorphone
*1 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for
CA.
Equipment Compatibility
Compatible Panasonic Proprietary Telephones
The PBX supports the following telephones:
•IP proprietary telephones (e.g., KX-NT300 series)
4 Installation Manual
System Components

•IP softphones (e.g., KX-NCS8100)
•Digital proprietary telephones (e.g., KX-DT300 series)
•Analogue proprietary telephones (e.g., KX-T7700 series)
•Portable stations (e.g., KX-WT115, KX-WT125, KX-TCA355, KX-TCA256, KX-TD7690)
•DSS consoles (e.g., KX-DT390)
•Single line telephones (e.g., KX-T7710)
Incompatible Panasonic Proprietary Telephones
The PBX does not support the following telephones:
•KX-T30800 series proprietary telephones and DSS consoles
•KX-T61600 series proprietary telephones and DSS consoles
•KX-T123200 series proprietary telephones and DSS consoles
•KX-TD7500 DECT portable station
•KX-NT136 IP proprietary telephone
•KX-NT265 IP proprietary telephone (apart from software version 2.00 or later)
Note
•For the equipment (e.g., Add-on Key Module, USB Module, Headset*1) that can be connected to a
particular telephone, refer to the telephone's manual.
•For other equipment that can be connected to the PBX, refer to "1.1.2 System Connection Diagram".
*1 The KX-T7090 headset can be connected to the KX-T7000, KX-T7200, KX-T7300, KX-T7400, and KX-T7500 (except for
KX-T7560/KX-T7565) series telephones.
Notice
•This PBX supports SIP Extensions. However, some PBX features may not be available for SIP Extensions,
depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
Note
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•In this manual, the suffix of each model number (e.g., KX-NCP500NE) is omitted unless necessary.
List of Abbreviations
•APT ® Analogue Proprietary Telephone
•CA ® Communication Assistant
•DPT ® Digital Proprietary Telephone
•IP-PT ® IP Proprietary Telephone
•PS ® Portable Station
•PT ® Proprietary Telephone
•SIP Extension ® Session Initiation Protocol Extension (SIP hardphones/SIP softphones)
•SLT ® Single Line Telephone
Installation Manual 5
System Components

Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
6 Installation Manual
Safety Notices

Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•Do not install the product in any other way than described in relevant manuals.
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids
can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may impair
the performance of the product.
•Follow all warnings and instructions marked on the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following
cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when
performing any wiring or cabling:
a. Before performing any wiring or cabling, unplug the product's power cord from the outlet. After
completing all wiring and cabling, plug the power cord back into the outlet.
b. When laying cables, do not bundle the product's power cord with the power cords of other devices.
c. Do not place any objects on top of the cables connected to the PBX.
d. When running cables along the floor, use protectors to prevent the cables from being stepped on.
Installation Manual 7
Important Information

e. Do not run any cables under carpeting.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C) and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing
an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity.
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•The SD Memory Card poses a choking hazard. Keep the SD Memory Card out of reach of children.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to
do so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
8 Installation Manual
Important Information

Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, refer to "2.6.2 Utility—File
Transfer PC to PBX (SD Card)" and "2.6.3 Utility—File Transfer PBX (SD Card) to PC" in the PC
Programming Manual.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•Read and understand all instructions.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the trunks:
a. Disconnect the PBX from all trunks.
b. Connect known working SLTs to those trunks.
c. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the trunk that the SLT is connected
to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the trunks
until it has been serviced by an authorised Panasonic Factory Service Centre
Installation Manual 9
Important Information

Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration
should be given to installing the equipment in an environment compatible with the maximum ambient
temperature (Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit (e.g.,
use of power strips).
SAVE THESE INSTRUCTIONS
10 Installation Manual
Important Safety Instructions

Precaution
For users in the United Kingdom
FOR YOUR SAFETY, PLEASE READ THE FOLLOWING TEXT CAREFULLY.
This appliance is supplied with a moulded three-pin mains plug for your safety and convenience. Should the
fuse need to be replaced, please ensure that the replacement fuse is of the same rating and that it is approved
by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover, you must ensure that it is refitted when the fuse is replaced. If you
lose the fuse cover, the plug must not be used until a replacement cover is obtained. A replacement fuse cover
can be purchased from your local Panasonic dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE AC OUTLET IN YOUR PREMISES, THEN THE
FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY. THERE IS A
DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT-OFF PLUG IS INSERTED INTO ANY 13 AMP
SOCKET.
If a new plug is to be fitted, please observe the wiring code as shown below. If in any doubt, please consult a
qualified electrician.
WARNING
This appliance must be earthed.
IMPORTANT: The wires in the mains lead are coloured as follows:
Green-and-yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings
identifying the terminals in your plug, proceed as follows.
The wire that is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug that is marked
with the letter E or by the safety earth symbol or coloured GREEN or GREEN-AND-YELLOW.
The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or coloured
BLACK.
The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L or coloured
RED.
How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover.
The equipment must be connected to direct extension lines, and a payphone should not be connected as an
extension.
999 and 112 can be dialled on the apparatus after accessing the Exchange line for the purpose of making
outgoing calls to the BT emergency services.
Installation Manual 11
Precaution

During dialling, this apparatus may tinkle the bells of other telephones using the same line. This is not a fault
and we advise you not to call the Fault Repair Service.
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take
them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the environment
which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please
contact your local municipality, your waste disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national
legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items,
please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies
with the requirement set by the Directive for the chemical involved.
For users in Germany only
•Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or less
according to EN ISO 7779.
•This equipment is not for use at video display work stations according to BildscharbV.
For users in Finland, Norway and Sweden only
•This equipment is intended for installation in restricted access locations where only authorised personnel
may gain access through the use of a special tool, lock and key or other means of security.
For users in New Zealand only
•This equipment shall not be set to make automatic calls to the Telecom ‘111' Emergency Service.
•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
12 Installation Manual
Precaution

that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom's network services.
•This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for
which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances.
•Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the
equipment (PBX) associated with this modem. In order to operate within the limits for compliance with
Telecom's Specifications, the associated PBX equipment shall be set to ensure that modem calls are
answered between 3 and 30 seconds of receipt of ringing.
•Using the toll services of a company other than Telecom:
If the PBX is set up to use the toll services of a company other than Telecom, the telephone numbers
dialled from the Caller Display listings within the PBX will be directed through the toll services of the other
company because the telephone numbers include the toll access digit and area code digit. A toll charge
may be incurred. Please check with the toll carrier concerned.
•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that
a charge will not be levied.
•All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In addition,
the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the
personal information collected, the purpose for its collection, how it is used, and what is disclosed to any
other party.
For users in Australia only
•No External TRC Terminal is provided due to an Internal Link between PE and TRC.
For users in Taiwan only
•Lithium batteries can be found in the circuit boards of the main board and optional cards of the PBX.
Notice
Regarding removing or replacing a battery in the circuit board, consult your dealer.
Note
•When disposing of any of the above products, all batteries must be removed. Follow the applicable
laws, regulations, and guidelines in your country/area regarding disposal of batteries.
•When replacing a battery, use only the same battery type, or an equivalent recommended by the battery
manufacturer.
Installation Manual 13
Precaution

Introduction
This Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX,
KX-NCP500/KX-NCP1000. It provides instructions for installing the hardware, and programming the PBX using
the Maintenance Console.
The Structure of this Manual
This manual contains the following sections:
Section 1 System Outline
Provides general information on the PBX, including the system capacity and specifications.
Section 2 Activation Key Installation
Describes information on activation keys, including how to obtain an activation key and install it in the SD
Memory Card.
Section 3 Installation
Describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing
the shelves and optional service cards, and cabling of peripheral equipment are provided. Further
information on system expansion and peripheral equipment installation is included.
Section 4 Guide for the Maintenance Console
Explains the installation procedure, structure, and basic information of the Maintenance Console.
Section 5 Troubleshooting
Provides information on the PBX and telephone troubleshooting.
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Guide
Describes all basic, optional and programmable features of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
User Manual
Provides operating instructions for end users using a PT, SLT, PS, or DSS Console.
About the software version of your PBX
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this
manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX
or installed cards?" in 2.7.1 Frequently Asked Questions (FAQ) of the PC Programming Manual, or "[190]
Main Processing (MPR) Software Version Reference" in the PT Programming Manual.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
14 Installation Manual
Introduction

Table of Contents
1 System Outline .......................................................................................17
1.1 Basic System Construction ...........................................................................................18
1.1.1 Main Unit ........................................................................................................................18
1.1.2 System Connection Diagram ..........................................................................................19
1.2 Optional Equipment ........................................................................................................21
1.2.1 Optional Equipment ........................................................................................................21
1.3 Specifications ..................................................................................................................23
1.3.1 General Description ........................................................................................................23
1.3.2 Characteristics ................................................................................................................25
1.3.3 System Capacity ............................................................................................................26
2 Activation Key Installation ....................................................................35
2.1 Information about the Activation Keys .........................................................................36
2.1.1 Activation Keys ...............................................................................................................36
2.1.2 Activation Key Code and Key Management System ......................................................40
2.1.3 Activation Key File ..........................................................................................................41
3 Installation ..............................................................................................43
3.1 Before Installation ...........................................................................................................44
3.1.1 Before Installation ...........................................................................................................44
3.2 Installation of the PBX ....................................................................................................46
3.2.1 Unpacking ......................................................................................................................46
3.2.2 Names and Locations .....................................................................................................47
3.2.3 Frame Earth Connection ................................................................................................48
3.2.4 Installing/Removing the Optional Service Cards ............................................................49
3.2.5 Types of Connectors ......................................................................................................51
3.2.6 Attaching a Ferrite Core .................................................................................................53
3.2.7 19-inch Rack Mounting ...................................................................................................54
3.2.8 Floor Standing ................................................................................................................55
3.2.9 Surge Protector Installation ............................................................................................56
3.3 Information about the Main Processing Card ..............................................................59
3.3.1 IPCMPR Card .................................................................................................................59
3.3.2 DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card
(KX-TDE0111) ................................................................................................................62
3.3.3 RMT Card (KX-TDA0196) ..............................................................................................64
3.4 Information about the Virtual Cards ..............................................................................65
3.4.1 Virtual Cards ...................................................................................................................65
3.5 Information about the Physical Trunk Cards ...............................................................66
3.5.1 LCOT4 Card (KX-NCP1180) ..........................................................................................66
3.5.2 T1 Card (KX-NCP1187) .................................................................................................68
3.5.3 E1 Card (KX-NCP1188) .................................................................................................71
3.5.4 BRI2 Card (KX-NCP1280) ..............................................................................................74
3.5.5 PRI30 Card (KX-NCP1290CE/KX-NCP1290CJ/KX-NCP1290CN) ................................77
3.5.6 PRI23 Card (KX-NCP1290) ............................................................................................80
3.6 Information about the Physical Extension Cards ........................................................83
3.6.1 DHLC4 Card (KX-NCP1170) ..........................................................................................83
3.6.2 DLC8 Card (KX-NCP1171) ............................................................................................85
3.6.3 DLC16 Card (KX-NCP1172) ..........................................................................................86
3.6.4 SLC8 Card (KX-NCP1173) .............................................................................................87
3.6.5 SLC16 Card (KX-NCP1174) ...........................................................................................88
3.7 Information about the Other Physical Cards ................................................................89
3.7.1 OPB3 Card (KX-NCP1190) ............................................................................................89
Installation Manual 15
Table of Contents

3.7.2 DPH4 Card (KX-TDA0161) ............................................................................................90
3.7.3 DPH2 Card (KX-TDA0162) ............................................................................................92
3.7.4 EIO4 Card (KX-TDA0164) ..............................................................................................95
3.7.5 ECHO16 Card (KX-TDA0166) ........................................................................................98
3.7.6 MSG4 Card (KX-TDA0191) ............................................................................................99
3.7.7 ESVM2 Card (KX-TDA0192) and ESVM4 Card (KX-TDA0194) ..................................100
3.8 Connection of Extensions ............................................................................................101
3.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) ........................101
3.8.2 Parallel Connection of the Extensions ..........................................................................103
3.8.3 Digital EXtra Device Port (Digital XDP) Connection .....................................................106
3.8.4 First Party Call Control CTI Connection .......................................................................113
3.9 Connection of Doorphones, Door Openers, External Sensors, and External
Relays .............................................................................................................................114
3.9.1 Connection of Doorphones, Door Openers, External Sensors, and External
Relays ..........................................................................................................................114
3.10 Connection of Peripherals ...........................................................................................117
3.10.1 Connection of Peripherals ............................................................................................117
3.11 LAN Connection ............................................................................................................121
3.11.1 LAN Connection ...........................................................................................................121
3.12 Power Failure Connections ..........................................................................................122
3.12.1 Power Failure Connections ..........................................................................................122
3.13 Starting the PBX ............................................................................................................124
3.13.1 Starting the PBX ...........................................................................................................124
4 Guide for the Maintenance Console ...................................................127
4.1 Overview ........................................................................................................................128
4.1.1 Overview ......................................................................................................................128
4.2 PC Connection ..............................................................................................................129
4.2.1 PC Connection .............................................................................................................129
4.3 Installation of the Maintenance Console ....................................................................131
4.3.1 Installing and Starting the Maintenance Console .........................................................131
5 Troubleshooting ...................................................................................135
5.1 Troubleshooting ............................................................................................................136
5.1.1 Installation ....................................................................................................................136
5.1.2 Connection ...................................................................................................................139
5.1.3 Operation ......................................................................................................................141
5.1.4 Using the Reset Button ................................................................................................143
5.1.5 Troubleshooting by Error Log .......................................................................................144
6 Appendix ...............................................................................................147
6.1 Revision History ............................................................................................................148
6.1.1 PBMPR Software File Version 2.0xxx ..........................................................................148
6.1.2 PBMPR Software File Version 4.1xxx ..........................................................................149
6.1.3 PBMPR Software File Version 5.0xxx ..........................................................................150
Index............................................................................................................151
16 Installation Manual
Table of Contents

Section 1
System Outline
This section provides general information on the PBX,
including the system capacity and specifications.
Installation Manual 17

1.1 Basic System Construction
1.1.1 Main Unit
The main unit contains a power supply unit (PSU) and an IPCMPR card for starting and controlling the PBX.
KX-NCP500 KX-NCP1000
Construction of the Main Unit
A. IPCMPR Card
A
A
KX-NCP500 KX-NCP1000
18 Installation Manual
1.1.1 Main Unit

1.1.2 System Connection Diagram
KX-T7600 KX-T7600
Doorphone & Door Opener
BGM/Music On Hold (MOH)
Pager/
Speaker
Voice Processing
System
KX-T7636/
KX-T7633
Remote PC
PC
Printer
Router
Trunk (Telephone Company Lines)
Analogue/BRI/PRI/T1/E1
Pure IP-PBX
PC
CSPS
Wireless Phone
Fax Machine
PC
USB
APT
DPT
ISDN Telephone
Amplifier
SLT
DSS Console
DSS Console
External Sensor/
External Relay Device
IP-PT
IP Softphone, CA
*3
Client PC
PC
PC
CTI Server
SIP Extension
Private
IP Network
ITSP
*1
Network
DCE*2
(e.g., ADSL
Modem)
WAN
KX-DT346/
KX-DT343
PC
USB
KX-DT300 KX-DT300
IP-CS PS
*1 ITSP: Internet Telephony Service Provider
*2 DCE: Data Circuit Terminating Equipment
*3 CA: Communication Assistant
Installation Manual 19
1.1.2 System Connection Diagram

OPB3
(KX-NCP1190)
PRI30
(KX-NCP1290CE/
KX-NCP1290CJ/
KX-NCP1290CN)
PRI23
(KX-NCP1290)
BRI2
(KX-NCP1280)
DPH4
(KX-TDA0161)
DPH2
(KX-TDA0162)
ECHO16
(KX-TDA0166)
MSG4
(KX-TDA0191)
EIO4
(KX-TDA0164)
SLC8
(KX-NCP1173)
LCOT4
(KX-NCP1180)
DSP4
(KX-NCP1104)
DSP16
(KX-TDE0110)
DSP64
(KX-TDE0111)
RMT
(KX-TDA0196)
V-IPGW16 V-IPEXT32
V-SIPGW16
V-SIPEXT32
V-IPCS4
DLC16
(KX-NCP1172)
DLC8
(KX-NCP1171)
DHLC4
(KX-NCP1170)
SLC16
(KX-NCP1174)
ESVM2
(KX-TDA0192)
ESVM4
(KX-TDA0194)
Doorphone & Door Opener
SLT Wireless Phone Fax Machine
Mountable Equipment
IPCMPR
(Installed by default)
External Sensor/External Relay Device
Virtual
Trunk Slot Virtual Extension Slot
Telephone
Company
Analogue
Trunk
ISDN BRI Line
(Digital Trunk)
ISDN PRI Line
(Digital Trunk)
E1
(KX-NCP1188)
T1
(KX-NCP1187)
T1 Line
(Digital Trunk)
E1 Line
(Digital Trunk)
Station Message
Detail Recording (SMDR)
PC
Router
Radio
Amplifier Pager/Speaker
PC
IP Softphone,
CA Client PC
LAN
CTI Server
IP-PT
SIP Extension IP-CS
Private IP
Network
ITSP
Network
DCE
(e.g., ADSL
Modem)
WAN
Router
PC
SLT
(DHLC
only)
Wireless Phone
(DHLC only)
Fax Machine
(DHLC only)
DPT DSS
Console
PT-interface CS PS
Voice
Processing
System
KX-DT300/
KX-T7600
DPT
KX-DT300/
KX-T7600
DPT
APT
(DHLC only)
KX-DT346/
KX-DT343/
KX-T7636/
KX-T7633 DPT
PS
20 Installation Manual
1.1.2 System Connection Diagram