Panasonic KX-TDA600 - Hybrid IP PBX Control Unit Max. 1008... Owner's manual

Hybrid IP-PBX
Feature Manual
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA50: PSMPR Software File Version 4.0000 or later
KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later
KX-TDA600: PLMPR Software File Version 5.0000 or later
Document Version: 2008-03
Panasonic KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600
www.voicesonic.com
Phone: [phone]
Panasonic Telephone Systems
KX-TDA50
KX-TDA100
KX-TDA200
KX-TDA600
Panasonic

2 Feature Manual
Introduction
About the Feature Manual
The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Hybrid IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and
facilities.
The Feature Manual is divided into the following sections:
Section 1 Features and Configurations
Describes the call handling, system configuration and administration features of the PBX.
Section 2 Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Manual.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Manual
Installation Manual References
The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX.
Sections from the Installation Manual are listed throughout the Feature Manual for your reference.
Programming References
–PC Programming Manual
Commonly used settings can be programmed using the Maintenance Console (→1.13.6 PC
Programming). These PC programming items are noted throughout the Feature Manual for your
reference by title and System Menu number.
–PT Programming Manual
Commonly used settings can be programmed using a display PT (→1.13.28 PT Programming).
These PT programming items are noted throughout the Feature Manual for your reference by title
and program number.
Feature Manual References
Related sections of the Feature Manual are listed for your reference.
Operating Manual References
The PBX Operating Manual describes how users can access commonly used PBX features and functions
with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS
Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.
Links to Other Pages and Manuals
If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual
and other PBX manuals. Click on a link to jump to that section.
Linked items include:
• Installation Manual References

Feature Manual 3
• Feature Manual References
• Operating Manual References
• PT Programming References
• PC Programming References
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
Notes
• The contents of this manual apply to PBXs with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your PBX, see How do I confirm the
software version of the PBX or installed cards? in the FAQ of the PC Programming Manual, or [190]
Main Processing (MPR) Software Version Reference in the PT Programming Manual.
• Some optional service cards, PTs, and features are not available in some areas. In the same
respect, some optional service cards and features are available exclusively for the KX-TDA50, KX-
TDA100, KX-TDA200, or KX-TDA600. Please consult your certified Panasonic dealer for more
information.
→2.2 Exclusive Features Table
• Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console's Information
before programming. Install the latest version of Maintenance Console to view this information.
• All system programming can be performed through PC programming (→1.13.6 PC Programming).
However, only a subset can be performed through PT programming (→1.13.28 PT Programming).
Throughout this manual, programming references are included as follows:
PC Programming
The number within the brackets indicates the System Menu number for the Maintenance Console.
→2.13.1 [6-1] System Speed Dial—CO Line Access Number + Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when
performing PT programming.
→[001] System Speed Dialing Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
WARNING
Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes
unusual noise. These conditions can cause fire or electric shock. Confirm that smoke
has stopped and contact an authorized Panasonic Factory Service Center.
Trademarks
• Microsoft, Windows, Windows Vista, Internet Explorer, and Outlook are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation in the United States and
other countries.
• All other trademarks identified herein are the property of their respective owners.

4 Feature Manual
Feature Highlights
Networking Features
The PBX supports the following private networking features:
TIE Line Service
PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE
lines" provide a cost-effective way to route calls and communications, and are often used to connect
corporate offices located in different cities.
(→1.13.13 PRIVATE NETWORK FEATURES)
QSIG Support
TIE line service can be used on a private network that is established using Voice over Internet Protocol
(VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931).
QSIG offers TIE line service as well as advanced caller and called party identification features.
(→1.13.18 PRIVATE NETWORK FEATURES—QSIG)
Voice over Internet Protocol (VoIP) Support
The PBX can be used on a private network which implements VoIP. On this type of network, information
is sent over the private network in IP packets, which allows voice as well as data to be sent to other
devices in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in
case of network difficulties.
(→1.13.23 Private Network Features—VoIP (Voice over Internet Protocol))
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can
take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as
they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing
message (OGM), etc.
(→1.9.6 ICD Group Features—Queuing)
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at
the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members
can be allotted a specified amount of time after completing a call during which new calls will not be
received by their extensions, allowing them to finish any necessary paperwork before being eligible to
receive new calls (Wrap-up).
(→1.9.3 ICD Group Features—Log-in/Log-out)
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups.
(→1.9.8 ICD Group Features—VIP Call)
Computer Telephony Integration (CTI) Features
Computers can be connected to the PBX to provide extension users with access to advanced features such
as pop-up display of caller information, computer-based speed dialing, etc.
(→1.3.21 CTI (Computer Telephony Integration))

Feature Manual 5
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing
their respective extension users with powerful and flexible call handling and display features (→1.13.5
PC Console/PC Phone).
Third Party CTI Applications
The PBX supports industry standard protocols, allowing third-party CTI applications to be integrated
with the PBX and its extensions.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM) and Automated
Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to
the PBX effortlessly and with minimal setup required. It can also be connected to one PBX in a network to
provide voice mail services for extensions at all PBXs. Conventional DTMF (analog) voice mail systems,
including those from other manufacturers, are also supported.
(→1.19.3 Voice Mail (VM) Group)
Paralleled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the PBX
without adding additional extension cards.
(→1.13.2 Paralleled Telephone)
Parallel Mode
An SLT can be connected to an analog proprietary telephone (APT) or digital proprietary telephone
(DPT) that is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number
with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT that is connected to a Super Hybrid port of the PBX. Unlike parallel
mode, XDP mode allows each telephone to act as an independent extension with its own extension
number.
Digital XDP
A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the
PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.
Portable Station (PS) Features
A Panasonic PS (e.g., KX-TD7680, KX-TD7690) can be used in place of a PT to provide wireless access to
PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number
with a wired telephone, allowing extension users to use their PSs when they are away from their desks to
answer or make calls as if they were using their wired telephones.
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding
to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or
set wake-up calls. (→1.8.4 HOSPITALITY FEATURES)
Simplified Voice Message (SVM) Features
By just installing an optional voice message card in the PBX, simple answering machine services can be
provided. (→1.16.5 SVM (Simplified Voice Message))

6 Feature Manual
List of Abbreviations
A
AA →Automated Attendant
ACD →Automatic Call Distribution
ANI →Automatic Number Identification
APT →Analog Proprietary Telephone
ARS →Automatic Route Selection
B
BGM →Background Music
C
CCBS →Completion of Calls to Busy Subscriber
CF →Call Forwarding—QSIG
CLI →Calling Line Identification
CLIP →Calling Line Identification Presentation
CLIR →Calling Line Identification Restriction
CNIP →Calling Name Identification Presentation
CNIR →Calling Name Identification Restriction
COLP →Connected Line Identification Presentation
COLR →Connected Line Identification Restriction
CONP →Connected Name Identification Presentation
CONR →Connected Name Identification Restriction
COS →Class of Service
CPC →Calling Party Control
CS →Cell Station
CT →Call Transfer—QSIG
CTI →Computer Telephony Integration
D
DID →Direct Inward Dialing
DIL →Direct In Line
DISA →Direct Inward System Access
DND →Do Not Disturb
DPT →Digital Proprietary Telephone
DSS →Direct Station Selection
DTMF →Dual Tone Multi-Frequency
E
EFA →External Feature Access
F
FWD →Call Forwarding

Feature Manual 7
G
G-CO →Group-CO
I
ICD →Incoming Call Distribution
IP-PT →IP Proprietary Telephone
IRNA →Intercept Routing—No Answer
ISDN →Integrated Services Digital Network
L
L-CO →Loop-CO
LCS →Live Call Screening
LED →Light Emitting Diode
N
NDSS →Network Direct Station Selection
O
OGM →Outgoing Message
OHCA →Off-hook Call Announcement
OPX →Off premise Extension
P
PDN →Primary Directory Number
PIN →Personal Identification Number
PRI →Primary Rate Interface
PS →Portable Station
PT →Proprietary Telephone
S
S-CO →Single-CO
SDN →Secondary Directory Number
SLT →Single Line Telephone
SMDR →Station Message Detail Recording
SVM →Simplified Voice Message
T
TA FA S →Trunk Answer from Any Station
TEI →Terminal Endpoint Identifier
TRG →Trunk Group
TRS →Toll Restriction
U
UCD →Uniform Call Distribution

8 Feature Manual
V
VM →Voice Mail
VoIP →Voice over Internet Protocol
VPS →Voice Processing System
X
XDP →EXtra Device Port

Feature Manual 9
Table of Contents
1 Features and Configurations............................................................... 13
1.1 A ...................................................................................................................................... 14
1.1.1 Absent Message .............................................................................................................. 14
1.1.2 Account Code Entry.........................................................................................................15
1.1.3 ARS (Automatic Route Selection).................................................................................... 16
1.1.4 Automatic Callback Busy (Camp-on) ............................................................................... 22
1.1.5 Automatic Extension Release .......................................................................................... 23
1.1.6 Automatic Fax Transfer .................................................................................................... 24
1.1.7 Automatic Time Adjustment ............................................................................................. 25
1.2 B ...................................................................................................................................... 27
1.2.1 BGM (Background Music)................................................................................................ 27
1.3 C ...................................................................................................................................... 29
1.3.1 Caller ID ........................................................................................................................... 29
1.3.2 Call Hold .......................................................................................................................... 33
1.3.3 Call Log, Incoming ........................................................................................................... 36
1.3.4 Call Monitor...................................................................................................................... 39
1.3.5 Call Park .......................................................................................................................... 40
1.3.6 Call Pickup ....................................................................................................................... 42
1.3.7 Call Splitting ..................................................................................................................... 43
1.3.8 Call Transfer ..................................................................................................................... 44
1.3.9 CALL WAITING FEATURES ............................................................................................ 46
1.3.10 Call Waiting Tone ............................................................................................................. 48
1.3.11 CELLULAR PHONE FEATURES..................................................................................... 49
1.3.12 CLI (Calling Line Identification) Distribution ..................................................................... 50
1.3.13 CLIP (Calling Line Identification Presentation) ................................................................ 51
1.3.14 CO Line Access ............................................................................................................... 53
1.3.15 CO Line Call Limitation .................................................................................................... 56
1.3.16 Conference ...................................................................................................................... 57
1.3.17 Confirmation Tone............................................................................................................ 58
1.3.18 Consultation Hold............................................................................................................. 60
1.3.19 COS (Class of Service)....................................................................................................60
1.3.20 CPC (Calling Party Control) Signal Detection.................................................................. 61
1.3.21 CTI (Computer Telephony Integration)............................................................................. 62
1.4 D ...................................................................................................................................... 65
1.4.1 Data Line Security............................................................................................................ 65
1.4.2 Dial Mode Selection ......................................................................................................... 65
1.4.3 Dial Tone .......................................................................................................................... 66
1.4.4 Dial Tone Transfer ............................................................................................................ 67
1.4.5 DID (Direct Inward Dialing) .............................................................................................. 69
1.4.6 DIL (Direct In Line)........................................................................................................... 71
1.4.7 DISA (Direct Inward System Access) .............................................................................. 73
1.4.8 Display Information .......................................................................................................... 83
1.4.9 DND (Do Not Disturb) ...................................................................................................... 85
1.4.10 Door Open ....................................................................................................................... 86
1.4.11 Doorphone Call................................................................................................................ 87
1.5 E....................................................................................................................................... 89
1.5.1 EFA (External Feature Access)........................................................................................ 89

10 Feature Manual
1.5.2 Emergency Call................................................................................................................ 90
1.5.3 Executive Busy Override ..................................................................................................90
1.5.4 Extension Dial Lock..........................................................................................................92
1.5.5 Extension Feature Clear ..................................................................................................93
1.5.6 Extension PIN (Personal Identification Number) ..............................................................94
1.5.7 Extension Port Configuration ...........................................................................................95
1.5.8 External Relay..................................................................................................................96
1.5.9 External Sensor ...............................................................................................................97
1.6 F .....................................................................................................................................100
1.6.1 Fixed Buttons ................................................................................................................. 100
1.6.2 Flash/Recall/Terminate................................................................................................... 102
1.6.3 Flexible Buttons.............................................................................................................. 103
1.6.4 Flexible Numbering/Fixed Numbering ............................................................................106
1.6.5 Floating Extension..........................................................................................................112
1.6.6 FWD (Call Forwarding)...................................................................................................114
1.6.7 FWD/DND Button, Group FWD Button ..........................................................................118
1.7 G .................................................................................................................................... 121
1.7.1 GROUP FEATURES ......................................................................................................121
1.8 H.....................................................................................................................................125
1.8.1 Hands-free Answerback .................................................................................................125
1.8.2 Hands-free Operation.....................................................................................................126
1.8.3 Headset Operation .........................................................................................................126
1.8.4 HOSPITALITY FEATURES ............................................................................................127
1.8.5
Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ........ 128
1.8.6 Hot Line..........................................................................................................................130
1.9 I ...................................................................................................................................... 132
1.9.1 ICD GROUP FEATURES ............................................................................................... 132
1.9.2 ICD Group Features—Group Call Distribution ............................................................... 136
1.9.3 ICD Group Features—Log-in/Log-out ............................................................................139
1.9.4 ICD Group Features—Outside Destinations .................................................................. 141
1.9.5 ICD Group Features—Overflow .....................................................................................144
1.9.6 ICD Group Features—Queuing......................................................................................146
1.9.7 ICD Group Features—Supervisory ................................................................................148
1.9.8 ICD Group Features—VIP Call ...................................................................................... 150
1.9.9 Idle Extension Hunting ................................................................................................... 151
1.9.10 INCOMING CALL FEATURES .......................................................................................154
1.9.11 Intercept Routing............................................................................................................ 156
1.9.12 Intercept Routing—No Destination................................................................................. 161
1.9.13 Intercom Call .................................................................................................................. 161
1.9.14 Internal Call Block .......................................................................................................... 163
1.9.15 IP-PT (IP Proprietary Telephone) .................................................................................. 164
1.9.16 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES............................ 165
1.10 L ..................................................................................................................................... 168
1.10.1 LED Indication................................................................................................................168
1.10.2 Line Preference—Incoming............................................................................................170
1.10.3 Line Preference—Outgoing............................................................................................171
1.10.4 Local Alarm Information .................................................................................................172
1.11 M .................................................................................................................................... 175
1.11.1 Manager Features..........................................................................................................175
1.11.2 MEMORY DIALING FEATURES .................................................................................... 176