Panasonic KX-HTS824 Owner's manual

Feature Manual
Hybrid IP-PBX
Model No. KX-HTS824
KX-HTS32
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety" before using this product.
KX-HTS Series: PJMPR Software File Version 001.10000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx

Introduction
About this Feature Manual
This Feature Manual is designed to serve as an overall feature reference for the Panasonic Hybrid
IP-PBX.facilities.
It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
The Structure of this Manual
This manual contains the following sections:
Section 1, For Your Safety
Provides details about safety precautions for preventing personal injury and/or damage to property.
Section 2, Feature Numbering Lists
Provides details about the feature number lists for user and manager.
Section 3, Call Control Features
Provides details about the call handling features.
Section 4, Flexible Button Features
Provides details about the features of flexible buttons.
Section 5, Voice Mail Features
Provides details about the features of the Voice Mail system.
Compatible Telephones and Devices
•The button on the DSS Console which is connected to the KX-HDV series can be used as a Flexible
Button. (Refer to 4 Flexible Button Features)
•A list of telephone and device types that are compatible with this PBX can be found in the Web site as
below:
http://www.panasonic.net/pcc/support/pbx
Functional Limitation
•Depending on the PBX's software version, some features may not function. For details about which
versions support these features, consult your dealer.
•When a user makes a call to an external line, if the called party does not answer to the call within 180
seconds, the call will be disconnected.
For KX-HDV430 SIP phone
•KX-HTS series treats the KX-HDV430 SIP phone as a general-purpose SIP phone.
Other Information
Trademarks
•All trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to PBX with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to "4.1 Maintenance-Version
Information-Main Unit Version" in the Programming Item List.
•Some optional hardware, software, and features are not available in some countries/areas, or for
some PBX models. Please consult your certified Panasonic dealer for more information.
•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console's Information
before programming.
Introduction
2 Feature Manual

•Throughout this manual, phone displays and other displays are shown in English. Other languages
may be available, depending on the country or area.
•In this manual, the suffix of each model number (e.g., KX-HTS824SX) is omitted unless necessary.
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
Introduction
Feature Manual 3

Introduction
4 Feature Manual

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ARS
Automatic Route Selection
C
CDR
Call Detail Record
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
COS
Class of Service
CPC
Calling Party Control
D
DDI
Direct Dialing In
DID
Direct Inward Dialing
DIL
Direct In Line
DISA
Direct Inward System Access
DN
Directory Number
DND
Do Not Disturb
DSCP
DS Code Point
*This word is used in the Programming Item List.
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
F
FWD
Call Forwarding
L
LED
Light Emitting Diode
O
OGM
Outgoing Message
P
PIN
Personal Identification Number
R
RSSI
Received Signal Strength Indication
*This word is used in the Programming Item List.
S
SIP
Session Initiation Protocol
SLT
Single Line Telephone
T
TRS
Toll Restriction
V
VM
Voice Mail
List of Abbreviations
Feature Manual 5

List of Abbreviations
6 Feature Manual

Table of Contents
1 For Your Safety ....................................................................................... 9
1.1 For Your Safety .............................................................................................................. 10
1.1.1 For Your Safety ............................................................................................................. 10
2 Feature Number Lists ........................................................................... 13
2.1 Feature Number Lists ................................................................................................... 14
2.1.1 Feature Number Lists for User ..................................................................................... 14
2.1.2 Programming by Dial for Manager ................................................................................ 15
3 Call Control Features ........................................................................... 19
3.1 Incoming Call Features ................................................................................................. 20
3.1.1 Calling Line Identification (CLI) Distribution & Call Block ............................................. 20
3.1.2 Direct Inward Dialing (DID)/Direct Dialing In (DDI) ....................................................... 23
3.1.3 Direct In Line (DIL) ....................................................................................................... 24
3.1.4 DISA (Direct Inward System Access) ........................................................................... 25
3.1.5 DISA-AA (IVR) .............................................................................................................. 27
3.1.6 FAX Detection ............................................................................................................... 28
3.1.7 Caller ID ........................................................................................................................ 29
3.1.8 Call Pickup .................................................................................................................... 30
3.1.9 Call Forwarding (FWD) ................................................................................................. 30
3.1.10 Do Not Disturb (DND) ................................................................................................... 35
3.1.11 Distinctive Ringtone ...................................................................................................... 36
3.1.12 Extension Group Call .................................................................................................... 36
3.1.13 Calling Party Control (CPC) Signal Detection .............................................................. 37
3.2 Making Call Features .................................................................................................... 38
3.2.1 Emergency Call ............................................................................................................ 38
3.2.2 Line Access, Automatic ................................................................................................ 38
3.2.3 Line Access, Trunk Line Group .................................................................................... 39
3.2.4 Line Access, Trunk Line ............................................................................................... 39
3.2.5 Calling Line Identification Presentation (CLIP) ............................................................. 40
3.2.6 Intercom Calling ............................................................................................................ 41
3.2.7 Redial ........................................................................................................................... 41
3.2.8 Video Communication for Intercom Call ....................................................................... 42
3.3 Memory Dialing Features .............................................................................................. 43
3.3.1 System Speed Dial ....................................................................................................... 43
3.3.2 Quick Dial ..................................................................................................................... 43
3.4 Toll Restriction (TRS)/Call Barring (Barring) Features .............................................. 44
3.4.1 Toll Restriction (TRS) .................................................................................................... 44
3.4.2 Walking COS (TRS level) ............................................................................................. 46
3.4.3 Account Code Entry ...................................................................................................... 47
3.4.4 Limited Call Duration .................................................................................................... 47
3.4.5 Extension Dial Lock ...................................................................................................... 48
3.5 Automatic Route Selection (ARS) Features ................................................................ 49
3.5.1 ARS .............................................................................................................................. 49
3.6 Busy Line/Busy Party Features ................................................................................... 50
3.6.1 Call Waiting .................................................................................................................. 50
3.7 Holding Features ........................................................................................................... 51
3.7.1 Call Hold ....................................................................................................................... 51
3.7.2 Call Park ....................................................................................................................... 52
3.7.3 Music on Hold ............................................................................................................... 53
3.8 Transferring Features ................................................................................................... 54
3.8.1 Call Transfer-Screened ................................................................................................ 54
Table of Contents
Feature Manual 7

3.8.2 Call Transfer-Unscreened ............................................................................................ 55
3.8.3 Call Transfer-Blind ........................................................................................................ 56
3.8.4 Call Splitting .................................................................................................................. 57
3.9 Conference Features ..................................................................................................... 58
3.9.1 Three-party Conference ............................................................................................... 58
3.9.2 Meet-me conference ..................................................................................................... 58
3.10 Paging Features ............................................................................................................ 59
3.10.1 Paging .......................................................................................................................... 59
3.11 External Device Features .............................................................................................. 60
3.11.1 Doorphone Call ............................................................................................................. 60
3.11.2 Door Open .................................................................................................................... 61
3.12 Other Features ............................................................................................................... 62
3.12.1 Time Service ................................................................................................................. 62
3.12.2 CDR (Call Detail Record) ............................................................................................. 62
3.12.3 E-mail Notification Features ......................................................................................... 66
3.12.4 Outgoing Message (OGM) ........................................................................................... 66
4 Flexible Button Features ...................................................................... 69
4.1 DSS Key ......................................................................................................................... 70
4.2 Reserved ........................................................................................................................ 70
4.3 One touch dial key ........................................................................................................ 70
4.4 DN Key ............................................................................................................................ 71
5 Voice Mail Features .............................................................................. 73
5.1 Mailbox Recording ........................................................................................................ 74
5.2 Voice Mail Menu ............................................................................................................. 75
5.3 Personal Greeting (No Answer, Busy, Temporary Greeting) ..................................... 76
5.4 Message Notification by E-mail ................................................................................... 77
Table of Contents
8 Feature Manual

Section 1
For Your Safety
Feature Manual 9

1.1 For Your Safety
1.1.1 For Your Safety
Description
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
CAUTION
This notice means that misuse could result in
injury or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
CAUTION
•The software contained in the TRS and ARS features to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are placed
into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes
as they are established will restrict the customer and users of the PBX from gaining access to the network
and to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
•There is a risk that fraudulent telephone calls will be made in the following cases:
–A third party discovers a personal identification number (PIN) (verification code PIN or extension PIN)
of the PBX.
–Using the Trunk-to-Trunk Call feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of
fraudulent use, we strongly recommend:
a. Keeping PINs secret.
b. Selecting complex, random PINs that cannot be easily guessed.
c. Changing PINs regularly.
•To the Administrator or Installer regarding account passwords
1. Please provide all system passwords to the customer.
2. To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and
inform the customer of the importance of the passwords, and the possible dangers if they become
known to others.
1.1 For Your Safety
10 Feature Manual

3. The PBX has no passwords set initially. For security, select an installer password as soon as the
PBX system is installed at the site.
4. Change the passwords periodically.
5. It is strongly recommended that passwords of 16 numbers or characters be used for maximum
protection against unauthorized access.
1.1.1 For Your Safety
Feature Manual 11

1.1.1 For Your Safety
12 Feature Manual

Section 2
Feature Number Lists
Feature Manual 13

2.1 Feature Number Lists
2.1.1 Feature Number Lists for User
Description
It is possible to change extension settings by dialing from an extension. In addition, dialing feature numbers
allows you to use those features.
Operation
Dial the following feature numbers from an extension. Feature numbers are specified in 2.2.4 PBX
Configuration—[1-4] System—Numbering Plan in the Programming Item List.
[Programming by dial]
Function Name
Feature
Number
(Default)
Parameter References
Walking COS *47 [Extension Number] [Extension
PIN*1] [Idle Line Access Number]
[Destination phone number]
3.4.1 Toll Restriction
(TRS)
3.4.2 Walking COS (TRS
level)
Account Code [*] [Account Code] [Idle Line Access
Number] [Destination phone
number]
3.4.1 Toll Restriction
(TRS)
3.4.3 Account Code Entry
Extension Dial Lock Set /
Cancel
*77 [0: Cancel] [Extension PIN*1] [#] 3.4.5 Extension Dial Lock
[1: Set]
FWD/DND Set / Cancel *710 [0: FWD/DND OFF] 3.1.9 Call Forwarding
(FWD)
[1: DND ON]
[2: FWD ALL ON] [Forwarding
destination phone number]
[3: FWD BUSY ON] [Forwarding
destination phone number]
[4: FWD NA ON] [Forwarding
destination phone number]
[5: FWD Busy/NA ON] [Forwarding
destination phone number]
Extension PIN Set /
Cancel
*799 [0: Cancel] [Extension PIN*1] [#] 3.4.2 Walking COS (TRS
level)
3.4.3 Account Code Entry
3.4.5 Extension Dial Lock
[1: Set] [New Extension PIN*1] [#]
[New Extension PIN*1] [#]
*1 The extension PIN is specified in 2.3.2 PBX Configuration—[2-2] Extension—Phone―PIN in the Programming Item List.
PIL Reference
2.3.1 PBX Configuration—[2-1] Extension—Port
2.3.2 PBX Configuration—[2-2] Extension—Phone
2.2.4 PBX Configuration—[1-4] System—Numbering Plan
2.1 Feature Number Lists
14 Feature Manual

[Feature List]
Function Name
Feature
Number
(Default)
Parameter References
Trunk Line / Trunk Group 8 [#] [Trunk line Group Number]
[Destination phone number]
3.2.3 Line Access, Trunk
Line Group
8 [0] [Single Trunk line Number]
[Destination phone number]
3.2.4 Line Access, Trunk
Line
Idle Line Access (Local
Access) - 1
9 [Destination phone number] 3.2.2 Line Access,
Automatic
Idle Line Access (Local
Access) - 2
0
Feature *
(Fixed)
[Feature Number]
Redial # None 3.2.7 Redial
System Speed Dialing ** [0][0][0]–[1][9][9] 3.3.1 System Speed Dial
Paging *33 [Group Number (2 digits)] 3.10.1 Paging
Group Call Pickup
(Specified Extension
Group)
*40 [Group Number (2 digits)] 3.1.8 Call Pickup
Group Call Pickup (Own
Extension Group)
*40 [#] 3.1.8 Call Pickup
Directed Call Pickup *41 [Extension number]
[Extension number (2 digits)] [#]
3.1.8 Call Pickup
Call Park*1 7 [0][0] 3.7.2 Call Park
Call Park Retrieve 7 [0][1]-[2][4]: Park Area Number 3.7.2 Call Park
Door Open 5
(Fixed)
None
* This feature can only be used
when talking to the doorphone.
3.11.2 Door Open
*1 Before the operation, put the current call on Consultation Hold. (Refer to 3.9.1 Three-party Conference)
PIL Reference
2.3.1 PBX Configuration—[2-1] Extension—Port
2.3.2 PBX Configuration—[2-2] Extension—Phone
2.2.4 PBX Configuration—[1-4] System—Numbering Plan
2.3.5 PBX Configuration—[2-5] Extension—Doorphone
2.1.2 Programming by Dial for Manager
Description
It is possible to change the settings of the PBX system or view them from an extension assigned as a
Manager. In addition, dialing feature numbers allows you to use those features.
2.1.2 Programming by Dial for Manager
Feature Manual 15

Operation
Dial the following feature numbers from the Manager extension. Feature numbers are specified in 2.2.4 PBX
Configuration—[1-4] System—Numbering Plan in the Programming Item List.
When dialing is complete and the settings are changed, the call will be disconnected after the confirmation
tone is heard.
[Programming by dial]
Function Name
Feature
Number
(Default)
Parameter References
OGM Record / Clear /
Playback
*36 [0: Clear] [DISA floating extension
number]
3.12.4 Outgoing Message
(OGM)
[1: Record] [DISA floating extension
number]
[2: Playback] [DISA floating
extension number]
Time Service (Day /
Lunch / Night) Switch
*780 [0: Day] 3.12.1 Time Service
[1: Night]
[2: Lunch]
[#: Confirm the current Time
Service]
Door Open *55 [Doorphone Port No.] 3.11.2 Door Open
System Setting *# Trunk Attribution
[System PIN*1] [#] [400] [#] [Trunk
line number] [#] [N] [#]
Note
[N] = [0]: No Connect
[N] = [1]: Analog
Programming Item List
2.4.1 PBX Configuration
—[3-1] Trunk—Port—
Main—Attribution
Trunk Dialing Mode
[System PIN*1] [#] [410] [#] [Trunk
line number] [#] [N] [#]
Note
[N] = [0]: DTMF
[N] = [1]: Pulse
Programming Item List
2.4.1 PBX Configuration
—[3-1] Trunk—Port-
Analog - Basic—Dialing
Mode
HTTPS Port
[System PIN*1] [#] [196] [#] [N] [#]
Note
[N] = [0]: Close
[N] = [1]: Open
Programming Item List
4.2.1 Maintenance—[1-1]
Management—Web
Programming-Web
Programming-HTTPs
Enable
*1 The System PIN is specified in 4.2.1 Maintenance—[1-1] Management—Web Programming―System PIN for Manager in the
Programming Item List.
PIL Reference
2.2.4 PBX Configuration—[1-4] System—Numbering Plan
2.1.2 Programming by Dial for Manager
16 Feature Manual

PIL Reference
2.3.1 PBX Configuration—[2-1] Extension—Port
2.4 PBX Configuration—[3] Trunk
3 Network Configuration
4.2 Maintenance—[1] Management
2.1.2 Programming by Dial for Manager
Feature Manual 17

2.1.2 Programming by Dial for Manager
18 Feature Manual

Section 3
Call Control Features
Feature Manual 19

3.1 Incoming Call Features
3.1.1 Calling Line Identification (CLI) Distribution & Call Block
Description
Directs an incoming Trunk line call to a preprogrammed destination when the caller's identification number
(e.g., Caller ID) matches the number in the System Speed Dialing Table that is used as the Caller ID Table.
Each Caller ID number (telephone number for each System Speed Dialing number) can have its own
destination.
If an incoming call does not notify a Caller ID, it is possible to refuse reception (Call Block).
Caller ID Modification
Received Caller ID is modified in the following steps:
1. Caller ID Modification by Length of Digits
Pre-programmed numbers (max. 6 digits) can be added to the front of the Caller ID if the Call ID of
digits received from the network is within the range below:
•International: 12 digits or more (default)
•National: 8 digits (default) to 11 digits (1 value removed from International)
[Example]
•Minimum Caller ID Digits (International): 12
•Added Number (International): 001
Before modification: 81-50-1234-5678
↓
After modification: 00181-50-1234-5678 (Add "001")
2. Caller ID Modification by leading numbers
After the Caller ID is modified by the Length of Digits, the PBX checks the leading numbers of the
modified number for an area code programmed in Caller ID Modify Table in Web Maintenance
Console. If it finds such a code, it removes digits and adds a number to the modified number.
[Example]
•Area Code: 00181
•Removed Number of Digits: 5
•Added Number: 0
Before modification: 00181-50-1234-5678
↓
After modification (1): 50-1234-5678 (remove "00181")
↓
After modification (2): 050-1234-5678 (Add "0")
3. Adding the Idle Line Access (Local Access) number
After the Caller ID is modified by the leading numbers, the Idle Line Access number (Idle Line Access
(Local Access) - 1) is added to the modified number. (Refer to 2.1.1 Feature Number Lists for User)
[Example]
•Idle Line Access (Local Access) number: 9
3.1 Incoming Call Features
20 Feature Manual