Panasonic KX-TGP551 T04 User manual

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Setup Guide for
KX-TGP551
Internet Voice
Services
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PHV_Setup_Guide 1.pdf 1 8/2/11 11:59 AM

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Table of Contents
1. Introduction.....................................................................................................3
2. Equipment Provided………………………………………………………………..3
3. What You Will Need .......................................................................................3
4. How to Connect to Panasonic Cloud Services ...............................................4
5. Online Setup with Internet Browser to configure your phone…...………….....5
6. Troubleshooting ..............................................................................................9
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PHV_Setup_Guide 2.pdf 1 8/2/11 12:00 PM

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1. Introduction
Thank you for purchasing the Panasonic KX-TGP551 Telephone. In a short time
you will be able to make calls over the Internet using Panasonic Voice Cloud
Services.
Following the instructions in this guide will take you a few minutes and then you
will be ready to start using your new phoneand voice service.
2. Equipment Provided
# Equipment/Accessory List Quantity
1 Base Unit (KX-TGP551) 1
2 Cordless Handset Unit (KX-TPA50) 1
3 AC Adapter 2
4 Ethernet Cable 1
5 Rechargeable Batteries 2
6 Handset Charger 1
7 Belt Clip 1
8 Corded Handset Cord 1
9 Corded Handset Unit 1
10 Index Sticker 1
3. What You Will Need
# Equipment/Access List
1 Base Unit (KX-TGP551)
2 Internet Modem (Connected to Internet Provider)
3 Access tothe Internet (PC and Email account)
4 Router (Connected to the Internet Modem)
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Internet Connection Assumption
4. How to Connect to Panasonic Cloud Services
Follow these straightforward steps and you will be able to use your Panasonic
Voice Service in a few minutes:
a. Assemble the components as show below.
b. The rear view of TGP551 and router.
Connect the LAN Jack located on the rear of the TGP551 Base Unit to an
available port on your Router using the included Ethernet Cable.
NOTE : Please do not connect the power AC adapter at this step yet.
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5. Online Setup with Internet Browser to configure
your phone.
a. Visit http://www.panasonic.com/cloud.
b. Click “ACTIVATE MY PHONE”.
c. Select the Device Name as Panasonic KX-TGP-551.
d. Enter your MAC address that is located on the box (and
on the base of the TGP551 unit)
Note:
1. MAC address must be 12 digits.
2. Please note that “0/ ” is ZERO.
3. Please be careful not to mix “0”, “O”,“8”, “B”. These characters look
very similar.
If you type wrong MAC address the phone doesn’t work.
(MAC Address as show on bottom of TGP551 Base Unit)
Do not connect
the power AC adapter yet
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e. Click “Next”.
f. Fill out your account information and select your U.S. time
zone.
g. Please enter your first and last name. (Must be less that
16 total characters including spaces)
h. Click “Next”.
i. Select your desired plan.
(You can subscribe up to 3 lines for single TGP551.)
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j. Click “Next”.
k. Click “Validate Address” and your address will appear in
the box.
l. Click the address in the box to highlight it.
m. Click “Next”.
n. Choose the State, Area Code, and City you live in.
o. Select a desired phone number.
p. Click “Select Number”.
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q. Click “Next”.
r. Enter your billing information.
s. Click “Next”.
t. Connect an AC Adaptor (2 included) to the TGP551 Base
Unit and the TPA50 Handset Charger.
u. Plug in AC Adaptors to AC wall outlet
After a brief wait time, the Base Unit will be configured (provisioned)
and ready to use. Please note this can take up 2 -3 minutes to
complete provisioning.
If the firmware of Base Unit is not the latest, firmware update is
automatically implemented before starting provisioning.
TGP551 is ready when the Status LED at the base unit is green.
Flashing AMBER GREEN Flashing GREEN
Under configuration Ready to use Updating Firmware
(For old firmware only)
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6. Troubleshooting.
If you find that your phone did not setup properly, follow these
troubleshooting steps.
a. Unplug the Power Adaptor from the back of the Base Unit.
Wait 10 seconds then plug the Power Adaptor back into
the Base Unit.
After re-booting the Base Unit, the Status LED will be
RED during Boot-Up, turning to a flashing AMBER while
trying to connect, and finally GREEN if the connection
was completed.
b. If the unit still did not connect, make sure you have an
Internet connection. Try visiting a couple of web sites to
confirm your Internet connection works.
c. Check the Cables on the Base Unit and the Router.
d. Make sure your Router is plugged into the Cable/DSL
Modem and powered on.
e. Check your Cable/DSL Modem. Is it powered on? Are the
lights on the front working? Can you access the Internet?
If you’re still experiencing issues getting the TGP551 Telephone to
connect, try calling our helpdesk at: 1-855-277-4800 or email us:
[e-mail]
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