Pantum M6500NW Plus Series User manual

Pantum M6500NW Plus/M6550NW Plus Series
Monochrome Laser MFP
It is recommended that you read this Guide carefully before using the printer

I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft®, Windows®, Windows Server®and Windows Vista®are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™word mark and the Mopria™Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and
any use of such marks by Zhuhai Pantum Electronics Co., Ltd. is under license. Other trademarks
and trade names are those of their respective owners.
Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2, WPA3,and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version:V1.0 (Certification version)

II
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
The product can be used safely in the non- tropical areas at an altitude no higher than 2000 meters.
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.

III
The printer has a Class III B laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1
The following label is attached to the laser components inside the printer:

IV
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer.
Before cleaning the printer, make sure the power
is turned off!
Plugging and unplugging the power cord plug with
a wet hand can result in an electric shock.
The fuser unit is hot when and after printing.
Touching the fuser unit (the shaded area as
shown) may cause burns!
The fuser unit is attached with a high temperature
warning label. Please do not remove or damage
this label.

V
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage
device, which otherwise may result in fire or electric shock. Take care not to spill liquids onto the
equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it;

VI
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C and 32.5°C and the relative
humidity between 20% and 80%;
25. For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing.
26. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
27. Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments. This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
28. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

VII
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
29. Warning: Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
30. Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.
31. Please keep this User Guide properly.

VIII
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further information.
This product is suitable for indoor use only.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and hazardous
substances.

IX
Table of Contents
1. Before Using the Printer..............................................................................................................1
1.1. Product series introduction................................................................................................1
1.2. Supplied Accessories........................................................................................................2
1.3. Product View.....................................................................................................................3
1.4. Laser Toner Cartridge.......................................................................................................5
1.5. Easily-Refilled Laser Toner Cartridge................................................................................5
1.5.1 Structure of Easily-Refilled Laser Cartridge..............................................................5
1.5.2. Steps of Filling the Easily-Refilled Laser Cartridge..................................................6
1.6. Control Panel....................................................................................................................7
1.6.1. Overview of control panel........................................................................................7
1.7. Function of status indicator ...............................................................................................9
2. Paper and Print Media ..............................................................................................................10
2.1. Paper Specification.........................................................................................................10
2.2. Special Paper..................................................................................................................11
2.3. Non-printing Area and Non-scanning Area......................................................................12
2.4. Load the Paper ...............................................................................................................12
2.5. Paper and Manuscript Use Process................................................................................14
2.5.1. Scanning With Tablet............................................................................................14
2.5.2. Scan with the automatic document feeder (ADF)..................................................16
3. Driver installation and uninstallation..........................................................................................17
3.1. Obtain driver file..............................................................................................................17
3.2. Driver Setup....................................................................................................................18
3.2.1. For bluetooth-supported computers (for Windows)................................................18
3.2.2. For bluetooth-unsupported computers (for Windows and macOS)........................20
3.2. Uninstall Driver................................................................................................................38
3.2.1. Method to uninstall driver under Windows.............................................................38
3.2.2. Method to uninstall driver under macOS ...............................................................38
4. Wired network setup (applicable to wired network models).......................................................39
4.1. Set IP Address................................................................................................................39
4.1.1. Automatic Setting..................................................................................................39
4.1.2. Manual Setting......................................................................................................39

X
5. Wireless network setup (applicable to Wi-Fi models)................................................................40
5.1. Basic structure mode ......................................................................................................40
5.1.1. Wireless network setup tools.................................................................................41
5.2. Wi-Fi hotspot mode.........................................................................................................44
5.2.1. Preliminary preparations.......................................................................................44
5.2.2. Wi-Fi Hot Connection............................................................................................44
5.2.3. Wi-Fi Hotspot Configuration..................................................................................44
5.3. Wireless network setup FAQs.........................................................................................44
6. Web server ...............................................................................................................................46
6.1. Visit the embedded Web server......................................................................................46
6.2. Use Web server to manage printer..................................................................................47
6.2.1. IP address setup...................................................................................................47
6.2.2. SNMP protocol setup............................................................................................48
6.2.3. Wireless setup ......................................................................................................49
6.2.4. Machine setup.......................................................................................................49
6.2.5. Recover factory settings via Web server...............................................................51
7. Print..........................................................................................................................................52
7.1. Print Function..................................................................................................................52
7.2. Print Settings ..................................................................................................................53
7.3. Cancel printing................................................................................................................53
7.4. Duplex Print ....................................................................................................................54
7.4.1. Manual Deplex Method.........................................................................................55
7.5. Open Help Document......................................................................................................57
8. Copying.....................................................................................................................................58
8.1. Copying function.............................................................................................................58
8.2. Copying method..............................................................................................................58
8.3. Copying cancel ...............................................................................................................58
8.4. Common copying setting.................................................................................................59
8.4.1. Image quality ........................................................................................................59
8.4.2. Intensity ................................................................................................................59
8.4.3. Resizing................................................................................................................60
8.4.4. Multipage..............................................................................................................60

XI
8.4.5. Clone....................................................................................................................61
8.4.6. Poster...................................................................................................................61
8.4.7. Collated copy........................................................................................................62
8.4.8. Manual duplex copying .........................................................................................62
8.4.9. Paper setting.........................................................................................................64
8.5. ID copy setting................................................................................................................64
8.5.1. Arrangement mode ...............................................................................................65
8.5.2. Intensity ................................................................................................................65
8.5.3. Paper dimension...................................................................................................66
8.6. Receipt setting................................................................................................................66
8.6.1. Intensity ................................................................................................................66
8.6.2. Paper setting.........................................................................................................66
9. Scan .........................................................................................................................................67
9.1. Pull Scan.........................................................................................................................67
9.1.1. Pantum Scan Application......................................................................................67
9.1.2. TWAIN Scan Driver...............................................................................................68
9.1.3. WIA Scan Driver ...................................................................................................71
9.2. macOS System Scan......................................................................................................76
9.2.1. ICA Scan...............................................................................................................76
9.2.2. TWAIN Scan.........................................................................................................80
9.3. Push Scan ......................................................................................................................80
9.3.1. Scan to PC............................................................................................................81
9.3.2. Scan to E-mail.......................................................................................................81
9.3.3. Scan to FTP..........................................................................................................82
9.4. Cancel Scan Job.............................................................................................................82
10. Mobile Print/Scan (for models with Wi-Fi function only)...........................................................83
10.1. Pantum Printing App.....................................................................................................83
10.1.1. Operating systems supported .............................................................................83
10.1.2. How to download the Pantum Printing App.........................................................83
10.1.3. How to use the Pantum Printing App...................................................................84
10.2. Mopria mobile print........................................................................................................87
10.2.1. The operating systems and applications which support Mopria mobile printing...87

XII
10.2.2. How to download Mopria Print Service................................................................88
10.2.3. Preliminary preparations .....................................................................................88
10.2.4. How to use Mopria mobile printing......................................................................88
10.3. AirPrint mobile print.......................................................................................................89
10.3.1. Operating systems supported by AirPrint mobile print.........................................89
10.3.2. Preliminary preparations .....................................................................................89
10.3.3. How to use AirPrint mobile printing .....................................................................89
11. General Settings.....................................................................................................................90
11.1. System Settings............................................................................................................90
11.1.1. Ink saving setting ................................................................................................90
11.1.2. Language Setting................................................................................................91
11.1.3. Restore Factory Settings.....................................................................................92
11.1.4. Sleep Time Setting..............................................................................................93
11.1.5. Auto shut-off setting............................................................................................94
11.1.6. Firmware update.................................................................................................95
11.2. Network Settings...........................................................................................................96
11.3. Network Information......................................................................................................96
11.4. Information report..........................................................................................................97
13. Routine Maintenance..............................................................................................................98
13.1. Cleaning the Printer ......................................................................................................98
13.2. Maintenance of Laser Toner Cartridge........................................................................102
13.2.1. About laser toner cartridge................................................................................102
13.2.2. Replace Laser Toner Cartridge.........................................................................102
14. Troubleshooting.............................................................................................................106
14.1. Clearing Jammed Paper .............................................................................................106
14.1.1. Middle jam ........................................................................................................106
14.1.2. A paper jam occurs on the automatic document feeder (ADF)..........................109
14.2. Software Failure..........................................................................................................111
14.3. Error Message ............................................................................................................112
14.4. Common Troubleshooting...........................................................................................113
14.4.1. Common Trouble..............................................................................................113
14.4.2. Image Defects...................................................................................................116

XIII
15. Menu Structure .....................................................................................................................120
16. Product Specifications...........................................................................................................121
16.1. Overview of the Specifications....................................................................................121
16.2. Print Specifications......................................................................................................122
16.3. Copy Specifications.....................................................................................................122
16.4. Scan Specifications.....................................................................................................123

1
1. Before Using the Printer
1.1. Product series introduction
Product series parameters
M6500NW Plus
M6550NW Plus
Interface type
USB
●
●
NET
●
●
Wi-Fi
●
●
Print Language
GDI
●
●
Control Panel
LCD
●
●
Print Speed
A4
22ppm
●
●
Letter
23ppm
●
●
Manual Duplex
●
●
Copy
●
●
Scan
●
●
ADF
●
(●: Support; Blank: Unsupport)
Note:
• This product series is subject to additions or changes without prior notice.

2
1.2. Supplied Accessories
Name
Parts
Laser Toner Cartridge
USB Interface Cable
Power Cord
CD
Quick Setup Guide
Pantum Warranty
Note:
•The Pantum Warranty may not be attached in some regions.

3
1.3. Product View
Side view
1
Cover of automatic
document feeder
This is used to remove the paper jammed in scanning for the ADF.
2
Cover of scanner
Open the cover of scanner to place the scanned originals on its
glass plate.
3
Output Bin
For storing the printed paper.
4
Control Panel
Indicate printer status to conduct set operation.
5
Glass Platen
To put the original of tablet PC for scan.
6
Scanning Platform
For placing the scanning original.
7
Output Tray
To prevent the printed paper from falling.
8
Automatic Feed Guide
Slide paper width deflector to adapt to paper width.
9
Paper Stop
Slide paper length deflector to adapt to paper length.
10
Feeder Tray
For placing the print media.
11
Automatic Feeder Tray
For placing the print media.
12
Power switch
For powering on/ off the printer.

4
Note:
•The power switch of the printer is divided into two types: “touch type” and “self-locking
type”. The actual appearance of the purchased printer will prevail.
• The “touch type” power switch of the printer only has one mode, and can be reset by
short-pressing.
1) ON: short-press the power switch in the OFF state to turn on the power supply of the
printer.
2) OFF: long-pressure the power switch for about 3s in the ON state to turn off the power
supply of the printer.
• The “self-locking type” power switch of the printer has two modes: lock and disconnect.
1) ON: short-press the power switch in the OFF state to turn on the power supply of the
printer.
2) OFF: short-press the power switch in the ON state to turn off the power supply of the
printer.
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
Note:
•Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.

5
1.4. Laser Toner Cartridge
Service Life of the Laser Toner Cartridge
Type
Average Print Volume
Laser Toner Cartridge with Standard
Capacity
About 700 Pages(Based on ISO 19752 standard)
High-capacity laser toner cartridge
About 1600 Pages(Based on ISO 19752 standard)
Note:
• The model is subject to increase without notice.
• Consumables capacity may vary with different using types.
• The Company does not recommend using consumables other than the original
consumables provided, as any damages caused by non-original consumables are not
covered by the scope of warranty.
• Appearance of the laser toner cartridge may possibly vary with different capacity and
models. The schematic diagram is for reference only.
1.5. Easily-Refilled Laser Toner Cartridge
1.5.1 Structure of Easily-Refilled Laser Cartridge
No.
Name
1
Waste Toner Port
2
Toner Refilling Port
3
Waste Toner Box
4
Toner Box

6
1.5.2. Steps of Filling the Easily-Refilled Laser Cartridge
Steps
Diagram
Description
1
Hold the laser toner cartridge with the toner port side down and
shake it vertically around 5-6 times.
2
Open the cover of the waste toner port.
3
Pour out the waste toner from the waste toner box.
4
Close the cover of the waste toner port.
5
Open the cover of the toner refilling port.
6
Align the mouth of the toner bottle to the toner refilling port.
7
Pour the toner into the toner box.
8
Close the cover of the toner refilling port.