Pantum M7310 Series User manual

Pantum M7310 Series
Monochrome Laser MFP
It is recommended to carefully read this Guide before using the printe

I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft®, Windows®, Windows Server®and Windows Vista®are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Mopria®, the Mopria® Logo, and the Mopria Alliance™ word mark and logo are registered and/or
unregistered trademarks and service marks of Mopria Alliance, Inc. in the United States and other
countries. Unauthorized use is strictly prohibited.
Apple, AirPrint and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2, WPA3,and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version:V1.1
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
The product can only be used safely in the non-tropical areas at an altitude no higher than 2000
meters.

II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class III b laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1.
The following label is attached to the laser components inside the printer:

III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet hand
can result in an electric shock.
The fuser unit is hot when and after printing. Touching the fuser
unit (the shaded area as shown) may cause burns!
The fuser unit is attached with a high temperature warning label.
Please do not remove or damage this label.

IV
Precautions
Precautions before Using the Printer:
1.Read and understand all instructions.
2.Familiarize yourself with the basic principles associated with operating electrical appliances.
3.Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment.
4.If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help.
5.Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners.
6.Please make sure that the equipment is put on a stable desktop surface to avoid serious da mage
caused by the falling of the equipment.
7.Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe.
8.Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people.
9.Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock.
10.Do not allow pets to chew on the AC power cord or the computer interface cable.
11.Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage
device, which otherwise may result in fire or electric shock. Take care not to spill liquids onto the
equipment.
12.Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use.
13.If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14.Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it.
15.Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm.
16.If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface.
17.The signal wire of the device connected with the printer can not be connected to the outdoors.
18.Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room.

V
19.In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply.
20.As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using.
21.This product should be placed according to the shipping marks on the product package box
during delivery.
22.This product is a kind of low-voltage equipment. When using this product below the specified
voltage range,please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly.
23.This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem.
24.Install this product in a place with the temperature between 10℃ and 35℃ and the relative
humidity between 10% and 80%.
25.For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing.
26.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
27. Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments.
This equipment should be installed and operated with a minimum distance of 20cm between the
radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
28. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
29. Warning: Changes or modification not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
30.Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.

VI
31. Please keep this User Guide properly.
32. The power consumption of the product with wireless function is 5.0W / without wireless function
is 2.0W in networked standby if all wired network ports are connected and all wireless network ports
are activated.

VII
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded as
domestic waste. Instead, you should dispose of your used equipment at a designated
collection point for the recycling of waste electrical and electronic equipment. Ref: EU
Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please
contact your distributor / supplier for further information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2014/30/EU and
2014/35/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility and safety of electrical equipment designed for
use within certain voltage limits.
Radio Equipment directive 2014/53/EU only for models ending with suffix “W”.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06
and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province,
519000 PR China
A declaration of conformity to the requirements of the Directives is available upon request
from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety requirements
of EN 62368-1.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the requirements
of the revised Directive 2011/65/EU for managing toxic and hazardous substances.

VIII
Table of Contents
1. Before Using the Printer ..................................................................................................................... 1
1.1. Product series introduction....................................................................................................... 1
1.2. Supplied Accessories ............................................................................................................... 2
1.3. Product View ............................................................................................................................ 3
1.4. Laser Toner Cartridge .............................................................................................................. 5
1.5. Control Panel ............................................................................................................................ 6
1.5.1. Control Panel ................................................................................................................. 6
1.5.2. Home screen ................................................................................................................. 7
1.5.3. Touch screen button ...................................................................................................... 8
1.5.4. Function of power indicator ........................................................................................... 8
2. Paper and Print Media........................................................................................................................ 9
2.1. Paper Specification .................................................................................................................. 9
2.2. Special Paper ......................................................................................................................... 10
2.3. Non-printing Area and Non-scanning Area ............................................................................ 11
2.4. Loading Paper ........................................................................................................................ 11
2.4.1. Loading into the Automatic Feeder Tray ..................................................................... 11
2.4.2. Install manual feed tray ............................................................................................... 13
2.5. Paper and Manuscript Use Process ...................................................................................... 15
2.5.1. Scanning With Tablet .................................................................................................. 15
2.5.2. Scan with the automatic document feeder (ADF) ....................................................... 17
3. Driver installation and uninstallation ................................................................................................ 19
3.1. Driver Setup............................................................................................................................ 19
3.1.1. One-click Installation(For Windows and macOS) ....................................................... 19
3.1.2. More setup methods .................................................................................................... 33
3.2. Uninstall Driver ....................................................................................................................... 46
3.2.1. Method to uninstall driver under Windows .................................................................. 46
3.2.2. Method to uninstall driver under macOS ..................................................................... 46
4. Wired network setup (applicable to wired network models) ............................................................ 47
4.1. Set IP Address ....................................................................................................................... 47
4.1.1. Automatic Setting......................................................................................................... 47
4.1.2. Manual Setting ............................................................................................................. 47
5. Wireless network setup (applicable to Wi-Fi models) ...................................................................... 48
5.1. Basic structure mode.............................................................................................................. 48
5.1.1. Wireless network setup tools ....................................................................................... 48
5.1.2. Wi-Fi Protected Setup (WPS) setup ............................................................................ 51
5.1.3. How to disable the Wi-Fi network connected .............................................................. 52
5.2. Wi-Fi Direct mode................................................................................................................... 52
5.2.1. Preliminary preparations.............................................................................................. 52
5.2.2. Wi-Fi Direct connection ............................................................................................... 52
5.2.3. How to disable the Wi-Fi Direct ................................................................................... 54
5.3. How to switch wireless frequency .......................................................................................... 54
5.4. Wireless network setup FAQs ................................................................................................ 54
6. Web server ....................................................................................................................................... 56
6.1. Visit the embedded Web server ............................................................................................. 56

IX
6.2. Use Web server to manage printer ........................................................................................ 56
6.2.1. IP address setup .......................................................................................................... 57
6.2.2. Wireless setup ............................................................................................................. 58
6.2.3. Machine setup ............................................................................................................. 59
6.2.4. Recover factory settings via Web server..................................................................... 62
7. Print .................................................................................................................................................. 63
7.1. Print Function ......................................................................................................................... 63
7.2. Print Settings .......................................................................................................................... 64
7.2.1. Print parameter settings .............................................................................................. 64
7.2.2. Automatic Two-Sided Printing ..................................................................................... 64
7.2.3. Fine mode printing ....................................................................................................... 68
7.2.4. Mute printing ................................................................................................................ 68
7.2.5. Open Help Document .................................................................................................. 69
7.3. Printing Mode ......................................................................................................................... 69
7.3.1. Printing with the Automatic Feeder Tray ..................................................................... 70
7.3.2. Printing with manual feed tray ..................................................................................... 70
7.4. USB print ................................................................................................................................ 71
7.5. Secure printing ....................................................................................................................... 73
7.6. Google Cloud Print ................................................................................................................. 75
7.7. Cancel printing ....................................................................................................................... 75
8. Copying ............................................................................................................................................ 76
8.1. Copying function..................................................................................................................... 76
8.2. Copying method ..................................................................................................................... 76
8.3. Copying cancel ....................................................................................................................... 76
8.4. Common copying setting ........................................................................................................ 76
8.4.1. Image quality ............................................................................................................... 77
8.4.2. Intensity........................................................................................................................ 77
8.4.3. Resizing ....................................................................................................................... 77
8.4.4. Multipage ..................................................................................................................... 77
8.4.5. Clone............................................................................................................................ 78
8.4.6. Poster........................................................................................................................... 79
8.4.7. Collated copy ............................................................................................................... 80
8.4.8. Duplex copy ................................................................................................................. 80
8.4.9. Paper setting................................................................................................................ 81
8.5. ID copy setting ........................................................................................................................ 81
8.5.1. Arrangement mode ...................................................................................................... 81
8.5.2. Intensity........................................................................................................................ 82
8.5.3. Paper dimension .......................................................................................................... 82
8.6. Receipt setting ........................................................................................................................ 82
8.6.1. Intensity........................................................................................................................ 82
8.6.2. Paper setting................................................................................................................ 82
9. Scan.................................................................................................................................................. 83
9.1. Scanning mode ...................................................................................................................... 83
9.1.1. Windows system scan ................................................................................................. 83
9.1.2. macOS System Scan .................................................................................................. 90
9.1.3. Push Scan ................................................................................................................... 94
9.2. Scanning function ................................................................................................................... 99
9.3. Cancel Scan Job .................................................................................................................... 99

X
10. Mobile Print/Scan .........................................................................................................................100
10.1. "Pantum" APP ....................................................................................................................100
10.1.1. Operating systems supported .................................................................................100
10.1.2. How to download Pantum App ................................................................................100
10.1.3. How to use this "Pantum" APP ................................................................................100
10.2. Mopria mobile print .............................................................................................................101
10.2.1. The operating systems and applications which support Mopria mobile printing ....101
10.2.2. How to download Mopria Print Service ...................................................................101
10.2.3. Preliminary preparations..........................................................................................101
10.2.4. How to use Mopria mobile printing ..........................................................................101
10.3. NFC label............................................................................................................................102
10.3.1. Preliminary preparations..........................................................................................102
10.3.2. How to print..............................................................................................................102
10.4. AirPrint mobile print ............................................................................................................103
10.4.1. Operating systems supported by AirPrint mobile print ............................................103
10.4.2. Preliminary preparations..........................................................................................103
10.4.3. How to use AirPrint mobile printing .........................................................................103
11. General Settings ...........................................................................................................................104
11.1. System Settings .................................................................................................................104
11.1.1. Ink saving setting ..................................................................................................104
11.1.2. Language Setting ....................................................................................................104
11.1.3. Restore Factory Settings .........................................................................................105
11.1.4. Sleep Time Setting ..................................................................................................105
11.1.5. Mute printing ............................................................................................................106
11.1.6. Auto shut-off setting.................................................................................................106
11.2. Network Settings ................................................................................................................107
11.3. Network Information ...........................................................................................................107
11.4. Print information report .......................................................................................................108
11.5. Consumable information ....................................................................................................108
11.6. Configure the e-mail address book ....................................................................................108
11.7. Configure the FTP address book .......................................................................................108
11.8. Online upgrade ...................................................................................................................109
12. Routine Maintenance ...................................................................................................................110
12.1. Cleaning the Printer............................................................................................................110
12.2. Toner cartridge and drum component maintenance ..........................................................113
12.2.1. About toner cartridge and drum component component ........................................113
12.2.2. Replace toner cartridge and drum component ........................................................114
13. Troubleshooting ............................................................................................................................119
13.1. Cleaning Jammed Paper....................................................................................................119
13.1.1. Middle jam ...............................................................................................................119
13.1.2. Paper Jam in the Fuser Unit ....................................................................................122
13.1.3. Duplex Unit Jam ......................................................................................................124
13.1.4. A paper jam occurs on the automatic document feeder (ADF)...............................126
13.2. Software Failure .................................................................................................................128
13.3. Error Message ....................................................................................................................128
13.4. Common Troubleshooting ..................................................................................................129
13.4.1. Common Trouble .....................................................................................................129
13.4.2. Image Defects..........................................................................................................131

XI
14. Product Specifications ..................................................................................................................134
14.1. Overview of the Specifications ...........................................................................................134
14.2. Print Specifications .............................................................................................................135
14.3. Copy Specifications ............................................................................................................135
14.4. Scan Specifications ............................................................................................................135

1
1. Before Using the Printer
1.1. Product series introduction
Product series parameters
M7310DN/ M7312DN/
M7318DN series
M7310DW/ M7312DW/
M7318DW series
Interface type
USB
●
●
NET
●
●
Wi-Fi
●
Print Language
PDL
●
●
Control Panel
Touch screen
●
●
Print Speed
A4
33ppm
●
●
Letter
35ppm
●
●
Automatic Two-Sided Printing
●
●
Auto Duplex Scan
●
●
NFC function
●
Mute printing
●
●
Copy
●
●
Scan
●
●
Scan to U-disk
●
●
USB print
●
●
Secure printing
●
●
ADF
●
●
(●: Support; Blank: Unsupport)
Note:
• This product series is subject to additions or changes without prior notice.
• For this user manual, the "ADF" is short for automatic document feeder.

2
1.2. Supplied Accessories
Name
Parts
Toner cartridge
Drum component
USB Interface Cable
Power Cord
CD
Installation guide
Pantum Warranty
Note:
• The Pantum Warranty may not be attached in some regions.

3
1.3. Product View
Side view
1
Cover of automatic document feeder
This is used to remove the paper jammed in scanning
for the ADF.
2
Feed tray of automatic document
feeder
This is used to place originals scanned from the ADF.
3
Exit tray of automatic document feeder
Prevent originals scanned from falling off.
4
Cover of scanner
Open the cover of scanner to place the scanned
originals on its glass plate.
5
Output Bin
For storing the printed paper.
6
Front USB interface
For USB flash disk printing and scanning into USB
flash disk.
7
Control Panel
Indicate printer status to conduct set operation.
8
NFC (Near Field Communication)
label
Use mobile device to touch the tag to download or
start the mobile application and for Wi-Fi Direct.
9
Glass Platen
To put the original of tablet PC for scan.
10
Output Tray
To prevent the printed paper from falling.
11
Front Cover
To open the front cover to take out the laser toner
cartridge.

4
12
Manual feed tray
For placing mediums that are printed in manual feed
tray.
13
Power switch
Turn the power on or off and press this button under
Ready state to enter energy-saving mode.
Press and hold this button for more than 2s to turn
the printer power off.
14
Automatic Feeder Tray
For placing mediums that are printed in auto feed
tray.
15
Paper deflector of manual feed tray
Slide paper deflector to adapt to paper width.
16
Paper width deflector of auto feed tray
Slide paper width deflector to adapt to paper width.
17
Paper length deflector of auto feed
tray
Slide paper length deflector to adapt to paper length.
18
Clip of extended tray of auto feed tray
For adjustment of length extension of the tray .
Rear View
1
USB Interface
For connecting product to computer with USB cable.
2
Network Interface
For connecting product to network with network cable.
3
Power Interface
For connecting product to power with power cord.
4
Rear Cover
For paper release when it gets jammed.
5
Duplex Printing Unit
For paper feed at duplex printing and paper release when
paper gets jammed at duplex printing.
6
Rear USB port
For extension of storage capacity of secure printing.
Note:
• Printer appearance may differ because of various models and functions, so the schematic
diagram is only for your reference.

5
1.4. Laser Toner Cartridge
Laser toner cartridge is composed of drum component and toner cartridge.
Service life of drum component
Type
Average Print Volume
Longevity of drum component
About 12000 Pages A4/LTR-based page (1
page/job).
Service life of toner cartridge
Type
Average Print Volume
Standard-volume toner cartridge
About 1500 Pages(Based on ISO 19752 standard)
High-volume toner cartridge
About 3000 Pages(Based on ISO 19752 standard)
Toner cartridge of super large capacity
About 6000 Pages(Based on ISO 19752 standard)
Note:
• The model is subject to increase without notice.
• Consumables capacity may vary with different using types.
• The Company does not recommend using consumables other than the original
consumables provided, as any damages caused by non-original consumables are not
covered by the scope of warranty.
• Toner cartridge appearance may differ because of multiple volume and models, so the
schematic diagram is only for your reference.

6
1.5. Control Panel
1.5.1. Control Panel
The layout of the printer control panel is shown below:
No.
Name
Functions
1
Color touch screen
• Check printer status and message.
• Set and operate printer.
2
Return button
Return to the previous menu.
3
Home button
Go to the home screen.
4
Help button
• Access to Help system of control panel.
• It describes how to use each screen and eliminate faults.
5
Status icon
• View supplies information in ready state.
• View printer error status information in error status.
6
Wi-Fi icon
• View printer Wi-Fi information.
• Icon is dimmed when Wi-Fi disconnects.
7
Wired network status icon
• Check printer wired network information.
• Icon is dimmed when wired network disconnects.

7
1.5.2. Home screen
Use home screen buttons and icons to initialize print or scan. The layout is shown as below:
No.
Name
Functions
1
Copy
Access to “Copy” menu and make a copy.
2
Scan
Access to “Scan” menu and scan document.
3
ID copy
Access to “ID copy” menu and make an ID card copy.
4
Bill copy
Access to “Bill copy” menu and make a bill copy.
5
Secure printing
Access to “Secure Print” menu to print with password.
6
USB print
Access to USB storage job and make a job print.
7
“Setting” button
Open menu setting interface.
8
Status message bar
Display the current printer status.

8
1.5.3. Touch screen button
Layout of touch screen buttons of printer control panel is shown as below:
No.
Name
Functions
1
Radio button
Select or delete an item.
2
Up arrow
Scroll up.
3
Down arrow
Scroll down.
4
Acceptance button
Save setting.
5
Cancel button
Cancel selection.
1.5.4. Function of power indicator
No.
Status displayed by power
indicator
Status
Status Description
1
Die out
Shutdown status
2
Always on
Booting and ready states
3
Blink
Sleep mode