8
Troubleshooting
LED Symptom Action
All LEDs remain on. The MVL Modem is not functional. If the LEDs remain on after
five minutes, contact the NSP.
ALM LED remains
on. The power-on self-test may have failed. Unplug the unit and
reapply power. If the alarm LED is still on, contact the NSP.
ALM and TST
LEDs are on. Firmware download may be in progress. If the LEDs remain on
after five minutes, contact the NSP.
Ethernet LED is off. Verify that the Ethernet 10BaseT cable is securely installed at
both ends, and at least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is
installed. Refer to
Installing the MVL Modem,
page 4.
LINE LED is off. Verify that the MVL LINE cable is securely installed on both
ends. If problem continues, contact the NSP.
Verify that the line has dial tone. If there is no dial tone, contact
the NSP.
LINE LED is on and
there is no data
transmission.
The MVL link has been established but there is no data
transmission. First, verify the Ethernet connection. If the
problem persists, contact the NSP.
LINE and Ethernet
LEDs are on and
there is no data
transmission.
The MVL and Ethernet links have been established but there is
no data transmission. If the problem continues, contact the
NSP.
PWR LED is off. Check that the power cord is securely installed on both ends.
If no LEDs are on, the power supply may be defective. Test the
outlet to verify power. If the problem persists, contact the NSP.
If other LEDs are on, the PWR LED may be burned out. Unplug
the unit and reapply power; watch all LEDs during the
power-on self-test to verify if the PWR LED is functioning.
TST LED is on. A test initiated by the NSP may be active. Wait five minutes.
If the TST LED does not go off, contact the NSP.
NOTE:
To minimize audible noise interference with some telephone handsets, the MVL
modem should always be left on. Depending upon other user equipment
connected to the phone line, the use of the optional POTS filter should be
considered to improve data transmission throughput and minimize background
noise during a telephone conversation.