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Warranty and Repair Policy
Warranty Period
ExclusiveWarranty-HorizonHobby,Inc.,(Horizon)warrantiesthattheProducts
purchased(the“Product”)willbefreefromdefectsinmaterialsandworkman-
ship at the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice
and disclaims all other warranties, express or implied.
ThiswarrantyislimitedtotheoriginalPurchaser(“Purchaser”)andisnot
transferable.REPAIRORREPLACEMENTASPROVIDEDUNDERTHISWAR-
RANTYISTHEEXCLUSIVEREMEDYOFTHEPURCHASER.Thiswarrantycovers
only those Products purchased from an authorized Horizon dealer. Third party
transactions are not covered by this warranty. Proof of purchase is required for
all warranty claims.
(b)Limitations-HORIZONMAKESNOWARRANTYORREPRESENTATION,
EXPRESSORIMPLIED,ABOUTNON-INFRINGEMENT,MERCHANTABILITYOR
FITNESSFORAPARTICULARPURPOSEOFTHEPRODUCT.THEPURCHASER
ACKNOWLEDGESTHATTHEYALONEHAVEDETERMINEDTHATTHEPRODUCT
WILLSUITABLYMEETTHEREQUIREMENTSOFTHEPURCHASER’SINTENDED
USE.
(c)PurchaserRemedy-Horizon’ssoleobligationhereundershallbethat
Horizonwill,atitsoption,(i)repairor(ii)replace,anyProductdeterminedby
Horizontobedefective.Intheeventofadefect,thesearethePurchaser’sex-
clusive remedies. Horizon reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement decisions are at the sole
discretion of Horizon. This warranty does not cover cosmetic damage or dam-
ageduetoactsofGod,accident,misuse,abuse,negligence,commercialuse,
or modification of or to any part of the Product. This warranty does not cover
damage due to improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any Product by Purchaser must
be approved in writing by Horizon before shipment.
Damage Limits
HORIZONSHALLNOTBELIABLEFORSPECIAL,INDIRECTORCONSEQUENTIAL
DAMAGES,LOSSOFPROFITSORPRODUCTIONORCOMMERCIALLOSSIN
ANYWAYCONNECTEDWITHTHEPRODUCT,WHETHERSUCHCLAIMISBASED
INCONTRACT,WARRANTY,NEGLIGENCE,ORSTRICTLIABILITY.Further,inno
eventshalltheliabilityofHorizonexceedtheindividualpriceoftheProducton
which liability is asserted. As Horizon has no control over use, setup, final as-
sembly, modification or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability as-
sociated with the use of this Product, you are advised to return this Product
immediately in new and unused condition to the place of purchase.
Law:TheseTermsaregovernedbyIllinoislaw(withoutregardtoconictoflaw
principals).
Warranty Services
Questions, Assistance, and Repairs
Yourlocalhobbystoreand/orplaceofpurchasecannotprovidewarrantysup-
port or repair. Once assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to productsupport@
horizonhobby.com,orcall877.504.0233tollfreetospeaktoaProductSup-
port representative. You may also find information on our website at www.
horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online
Repair Request submission process found on our website or call Horizon to
obtainaReturnMerchandiseAuthorization(RMA)number.PacktheProduct
securelyusingashippingcarton.PleaseNotethatoriginalboxesmaybe
included, but are not designed to withstand the rigors of shipping without ad-
ditionalprotection.Shipviaacarrierthatprovidestrackingandinsurancefor
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Repair Request is available at
www.horizonhobby.comhttp://www.horizonhobby.comundertheRepairstab.
Ifyoudonothaveinternetaccess,pleasecontactHorizonProductSupportto
obtainaRMAnumberalongwithinstructionsforsubmittingyourproductfor
repair.WhencallingHorizon,youwillbeaskedtoprovideyourcompletename,
street address, email address and phone number where you can be reached
duringbusinesshours.WhensendingproductintoHorizon,pleaseincludeyour
RMAnumber,alistoftheincludeditems,andabriefsummaryoftheproblem.
A copy of your original sales receipt must be included for warranty consider-
ation.Besureyourname,address,andRMAnumberareclearlywrittenonthe
outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a bat-
tery, please contact the appropriate Horizon Product Support ofce.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be com-
pleted and payment will be required without notication or estimate of
the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon request. You must in-
clude this request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizonacceptsmoneyordersandcashierschecks,aswellasVisa,Master-
Card,AmericanExpress,andDiscovercards.BysubmittinganyitemtoHorizon
forinspectionorrepair,youareagreeingtoHorizon’sTermsandConditions
found on our website under the Repairs tab.