paystone Verifone Vx820 Duet User manual

Verifone Vx820 Duet
Quick Start Guide
This guide will help you understand
how to use your Verifone Vx820 Duet
terminal.
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Paper Size
• 2 1/4 x 1 7/8 inch thermal paper
Handshake Test
1. Press the Menu key until you see Test on
screen.
2. Press the button beside Test on screen.
3. Press the button beside Handshake on
the screen. An approved message will
appear once complete.

Debit Sale Void
Credit Pre-Auth Completion
Credit Sale
1. Select Sale on your main menu screen
Note: you may have to press Menu to find
on second screen
2. Enter Sale Amount $
3. Pass terminal to customer. Customer can:
a. Insert card
b. Swipe card
4. Customer is prompted to confirm sale
amount
5. Customer is prompted to select account
and PIN
6. Terminal will display APPROVED or
DECLINED
7. You will be prompted to select whether
you would like to print a customer copy
of the receipt
1. Select Sale on your main menu screen
2. Enter password
3. You will be asked if you would like to void
the last transaction. To confirm press Yes.
To search a dierent transaction to void,
press No and select if you would like to
search by invoice number or the last 4
digits of the card
4. Swipe card (debit) and allow the customer
to enter their PIN (debit)
5. Terminal will display APPROVED or
DECLINED
6. You will be prompted to select whether
you would like to print a customer copy
of the receipt
Credit Pre-Auth
1. Select Pre-Auth on your main menu
screen
2. Enter Amount $
3. Insert or swipe card
4. Enter the last four digits of the card
number
5. Terminal will display APPROVED or
DECLINED
6. When prompted to select wither you
would like to print a customer copy of
the receipt, select Yes. If necessary, your
customer may then sign and record the
tip amount on their receipt
1. Select Completion, or on your main menu
screen, and search by:
a. Account # - Enter last four digits of the
card number
b. Invoice # - Enter invoice number
2. Enter Original Amount $
3. Enter Tip Amount $
4. Terminal will display APPROVED or
DECLINED
Refund
1. Select Refund
2. Enter password
3. Insert or swipe card or manually enter
card number
4. Enter Refund Amount $ and press Enter
5. Receipt will print
1. Select Sale on your main menu screen
Note: you may have to press Menu to find
on second screen
2. Enter Sale Amount $
3. Pass terminal to customer. Customer can:
a. Insert card
b. Swipe card
4. Enter last four digits of the card number
5. Terminal will prompt APPROVED or
DECLINED
6. You will be prompted to select whether
you would like to print a customer copy
of the receipt
7. Obtain customer signature on copy of
merchant receipt
Reprint Receipt
1. Press Reprint button (3rd purple button
from the left)
2. Select if from one of the following options
to print:
a. Last Receipt. This will print
automatically.
b. Any Receipt. Enter invoice number
Reports
1. Press Reports button (4th purple button
from left)
2. Select the type of report you wish to print
3. Terminal will print selected report