CCV VX 680 User manual

User Manual
CCV Mobile

Faults caused by a failure to adhere to the instructions in this User Manual are not covered by the Service
Agreement.
The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms
and Conditions of CCV Holland B.V. (version of August 2012) and the service leaflet of the relevant product. These
documents were enclosed with the quotation you received from CCV.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written
permission of CCV Holland B.V.

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TABLE OF CONTENTS
1INTRODUCTION 5
1.1 The CCV Mobile payment terminal 5
1.2 Parties facilitating the transaction process 5
2INSTALLATION OF PAYMENT TERMINAL 6
2.1 Components supplied 6
2.2 Installation guidelines 7
2.2.1 Environmental factors 7
2.3 Installation of equipment 7
2.4 Data communication 8
2.4.1 View current communication settings 8
3WORKING WITH THE PAYMENT TERMINAL 9
3.1 Overview of payment terminal 9
3.2 Operating the payment terminal 10
3.2.1 Entering letters and punctuation marks 11
3.3 User interface of the payment terminal 11
3.3.1 Start screen 11
3.3.2 Menu screen 12
3.3.3 Card holder screens 12
3.4 Symbols 13
3.4.1 Function symbols and navigation symbols 13
3.4.2 Battery status indicators 13
3.4.3 Network status indicators 14
3.4.4 Status indicators for external power supply 14
3.5 Merchant password 15
3.6 Activating and deactivating the payment terminal 16
3.6.1 Activating the terminal 16
3.6.2 Deactivating the terminal 16
3.7 Sleep mode 17
3.8 Use of payment cards 17
3.9 Replacing a printer roll 17
4CARRYING OUT TRANSACTIONS 18
4.1 Overview of transaction types 18
4.2 Sale 19
4.2.1 Manual credit card transactions 20
4.3 Cancellation 21
4.4 Reservation 23
4.5 Sale after reservation 24
5PAYMENT CARDS 25
5.1 Viewing settings 25
5.2 Changing settings 27
5.2.1 Adding a payment card 27
5.2.2 Deleting a payment card 29
5.2.3 Changing the Merchant ID for a payment card 30
6FINANCIAL REPORTS 32
6.1 Types of financial reports 32
6.2 Automatically printing reports when the terminal is deactivated 32
6.3 Printing interim reports 33
6.3.1 Printing an interim totals report 33
6.3.2 Printing an interim E-Journal 35
6.4 Report settings 37
6.4.1 Activating the E-Journal feature 37
6.4.2 Deactivating the E-Journal feature 39
6.5 Deleting the E-Journal 40

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7OPTIONAL FEATURES 41
7.1 Overview of optional features 41
7.2 Instruction cards for optional features 41
8MAINTENANCE AND TECHNICAL PROBLEMS 42
8.1 Cleaning the payment terminal 42
8.1.1 Cleaning the payment terminal 42
8.1.2 Cleaning the chip card reader 42
8.1.3 Cleaning the magnetic card reader 43
8.2 Payment terminal battery 43
8.2.1 Charging the battery 43
8.2.2 Recharging the battery using the power supply 44
8.2.3 Recharging the battery using the base station 45
8.3 Calibrating the battery 46
8.4 Periodic software version control 47
8.5 What to do in the event of faults / technical problems 47
8.5.1 Looking up the TMS Terminal ID and payment terminal code 48
9SUPPLIES FOR THE PAYMENT TERMINAL 49
9.1 Ordering supplies 49
9.2 Ordering printer rolls on your payment terminal 49
10 TERMS AND DEFINITIONS 50
11 CONTACT INFORMATION 52
11.1 CCV phone numbers 52
11.2 CCV opening hours 52
11.3 CCV general address details 52
11.4 Acquirer phone numbers 52

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1 INTRODUCTION
1.1 The CCV Mobile payment terminal
The VX 680 payment terminal allows you to process transactions with payment cards, loyalty cards and
customer cards. The payment terminal is future-proof and conforms to the latest national security
standards as well as the EMV standard. The EMV standard was developed by the credit card companies
Europay, MasterCard, Visa and JCB to prevent payment card fraud. The security of the transaction
process is enhanced because the payment terminal reads the EMV chip on the payment card, rather
than a magnetic strip.
1.2 Parties facilitating the transaction process
This User Manual makes frequent reference to the different parties involved in the processing of
transactions. An overview of these parties is provided below.
Party Explanation
Payment terminal
supplier
You purchased your payment terminal from a payment terminal supplier
(in this case CCV).
Cashier The cashier operates the payment terminal during the transaction.
Card holder The card holder is the person to whom you charge an amount for a
product or service. The card holder also operates the payment terminal
during the transaction.
Mobile data
communications provider
Your transaction data are sent to a transaction processor via a GPRS
connection. For this purpose, your payment terminal has been equipped
with a GPRS modem and a Subscriber Identity Module (SIM) card.
Transaction processor The transaction processor forwards the transaction data to acquirers for
further processing. Acquirers are banks or credit card companies.
Acquirer The acquirer contacts the issuer of the payment card to check if the
payment card transaction can be processed.
Issuer of payment card Payment cards are usually issued by a bank or financial institution.
Payment cards are used by card holders to carry out transactions.

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2 INSTALLATION OF PAYMENT TERMINAL
2.1 Components supplied
If the payment terminal was delivered as a plug & play pack, you should have received the following
components.
Overview of components supplied
1 VX 680 payment terminal Both you and the card holder operate the payment terminal in
order to carry out a transaction.
2 Power supply cable You can plug the power supply into a wall socket (230 Volt)
using the power supply cable.
3 Power supply Connect the power supply to the power supply cable and the
power supply adapter.
4 Power supply adapter Using the power supply adapter, you can connect the power
supply to the payment terminal.
5 Battery The battery supplies power to the payment terminal.
Important: Make sure the battery is fully charged when you use
it for the first time. This will extend the life of the battery.
Subsections 8.2.2 and 8.2.3 describe how you can charge the
battery using the power supply or the base station.
6 Subscriber Identity Module
(SIM) card
You must install a SIM card in the payment terminal to enable
the terminal to communicate. Refer to section 2.3 for instructions
on installing the SIM card.

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2.2 Installation guidelines
The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain
and improve the security of electronic payment transactions in the Netherlands. In order to enhance the
security of such transactions, the Association has drawn up the following guidelines concerning the use
of the card reader:
•Make sure that the payment card is never out of the card holder’s sight.
•You should always let the card holder insert the card in the chip card reader or swipe it through
the magnetic card reader.
•If it is not practicable for the card holder to insert or swipe the payment card, you should make
sure the card holder is watching while you insert the card in the chip card reader or swipe it
through the magnetic card reader.
2.2.1 Environmental factors
Environmental factors can affect the operation of the equipment. You must therefore take them into
consideration when installing the equipment. Your payment terminal will operate correctly under the
following environmental conditions:
•Ambient temperature between 0 and 50°C
•Relative atmospheric humidity between 5 and 85%
Avoid:
•Shocks and vibrations
•Direct sunlight and heat-emitting objects
•Excessive heat and dust
•Oil and dirt
•Water and condensate
•Installing the terminal near objects that cause excessive power fluctuations and/or generate
electromagnetic fields
•Thick walls may affect the payment terminal’s ability to send and receive data
2.3 Installation of equipment
Place a SIM card with the chip facing downward in the designated slot and connect the battery.
Important: Make sure the battery is fully charged when you use the payment terminal for the first time
(see section 8.2).

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2.4 Data communication
The VX 680 payment terminal is a mobile terminal and communicates by means of a SIM card via a
GPRS connection. An Internet connection is required to forward transaction data to an acquirer for
processing. You also need it to communicate with the CCV Terminal Management System, so that new
software can be installed on your payment terminal, for instance.
2.4.1 View current communication settings
Complete the following steps to view the current communication settings of your payment terminal:
1. Press the menu symbol
to open the menu.
2. Select DISPLAY INFO. 3. Select
COMMUNICATION.
4. The following information is displayed on screen:
•Mobile data communications provider
•SIM card number
•Signal strength
•Access Point Name (APN)
The Access Point Name identifies the external network that can
be accessed by the payment terminal.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
DISPLAY INFO
CUSTOMER SERVICE
TERMINAL
COMMUNICATION
HW INFO
COMMUNICATION
GSM: GPRS
PROVIDER: Vodafone NL
SIM: 203542010126910
SIGNAL: 56%
APN: M2M.PINNEN.VODAFO

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3 WORKING WITH THE PAYMENT TERMINAL
3.1 Overview of payment terminal
Components of payment terminal
1 Touchscreen Messages, menu options and symbols are displayed on the touchscreen,
depending on the actions performed. You can operate the payment
terminal by touching the required menu option or symbol.
2 Privacy shield The privacy shield is a protective shield around the keypad. The card
holder can use this shield and his/her own hand to hide the payment
terminal’s keypad from view when entering the PIN code. This reduces the
risk of third parties observing the entry of the code.
3 Chip card reader The card holder can insert a payment card in the chip card reader to
conduct a transaction. The card must always be inserted in the card reader
with the chip facing up and towards the payment terminal.
4 Magnetic card
reader
The card holder can swipe his/her payment card through the magnetic card
reader to conduct a transaction. The card must always be swiped through
the card reader with the magnetic strip facing down and towards the
payment terminal.
1
3
2
4

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3.2 Operating the payment terminal
You can use the keypad and the touchscreen to operate the payment terminal. Symbols and menu
options are displayed on the touchscreen, depending on the actions performed. You can operate the
payment terminal by touching the required menu option or symbol. Section 3.3 provides more
information about the user interface of the payment terminal.
Keypad of payment terminal
1 Numeric keys You can use the numeric keys to enter data, e.g. a transaction
amount. The numeric keys have also been pre-programmed
for the entry of letters and punctuation marks (see
subsection 3.2.1).
The card holder can use the numeric keys to enter a PIN code.
2 Asterisk key <*> You can use this key to enter a number of pre-programmed
punctuation marks. Refer to subsection 3.2.1 for more
information about entering punctuation marks.
3 Hash key <#> You can use this key to enter a number of pre-programmed
punctuation marks. Refer to subsection 3.2.1 for more
information about entering punctuation marks.
4 <STOP> key Press the red <STOP> key to cancel an action. For instance,
you can press <STOP> to cancel a transaction.
5 <CORR> key Press the yellow <CORR> key to correct numbers, letters or
punctuation marks after entry. You can also use this key to
change the settings of your payment terminal.
6 <OK> key Press the green <OK> key to confirm entered data or an
action. The card holder can use this key to approve the
transaction amount and the PIN code, for instance.
A number of keys have a symbol in relief for the benefit of blind and visually impaired users.
Key Symbol in relief
<5> Dot (.)
<STOP> key Cross (X)
<CORR> key Vertical line (|)
<OK> key Circle (O)
1
2
3
4
5
6

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3.2.1 Entering letters and punctuation marks
Only numbers are printed on the keys of your payment terminal. However, the numeric keys have also
been pre-programmed for the entry of letters and punctuation marks. Press the corresponding numeric
key one or multiple times to enter a letter or punctuation mark.
Key to
be
pressed
Number of times that key must be pressed
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1 1 Q Z . q z 1
2 2 A B C a b c 2
3 3 D E F d e f 3
4 4 G H I g h i 4
5 5 J K L j k l 5
6 6 M N O m n o 6
7 7 P R S p r s 7
8 8 T U V t u v 8
9 9 W X Y w x y 9
0 0 - space + 0
* * , ‘ “ ( ) < > [ ] _ { } ~ *
# # ! ? : ; @ = & / \ % $ | ^ #
If you want to enter the word ‘PIN’, for instance, you can do so as follows:
P Press numeric key 7 twice
I Press numeric key 4 four times
N Press numeric key 6 three times
3.3 User interface of the payment terminal
3.3.1 Start screen
The screen shown below is displayed when the payment terminal is inactive.
Status bar
The status bar displays the
time and the status
indicators for the battery, the
network connection and the
external power supply. Refer
to section 3.4 for more
information about the status
indicators.
Navigation bar
Function symbols are
displayed at the bottom of the
screen. Press the symbol to
perform the corresponding
function. Refer to section 3.4
for more information about
the available functions.
Menu list
Press SALE to start a
transaction, or OTHER
TRX if you want to select
a transaction type first.
Refer to section 4.1 for
more information about
the different transaction
types.

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3.3.2 Menu screen
If the payment terminal menu is opened, the following screen is displayed.
3.3.3 Card holder screens
During a transaction, both you and the card holder must perform actions on the payment terminal. The
background colour of the screen changes to blue if an action has to be performed. In the two screens
shown below, for instance, the card holder must insert his/her payment card and select a payment
method.
Navigation bar
The navigation bar displays
navigation symbols if the
menu list contains more
options than can be displayed
on screen. Press one of
these symbols to scroll
through the menu list.
Title bar
The title bar displays the
name of the menu. Press
to go back to the
previous menu, or press
to return to the start
screen.
Menu list
The menu list displays all the
available menu options.
Navigation bar
Function symbols are displayed
in the navigation bar. Press the
symbol to perform the
corresponding function. Refer to
section 3.4 for more information
about the available functions.

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3.4 Symbols
3.4.1 Function symbols and navigation symbols
Symbol Function
Opens the main menu.
This symbol indicates that the terminal has not yet been activated. Press the
symbol to activate the terminal (see subsection 3.6.1).
This symbol indicates that the terminal has been activated. Press the symbol to
deactivate the terminal (see subsection 3.6.2).
Changes the language used in the payment terminal display to English, French
or German.
Print a copy receipt of the most recent transaction. You can use this feature for
up to five minutes after the transaction is completed. After this period, the copy
receipt is deleted from the payment terminal memory.
Manual entry of payment card details.
Scroll to the first line in the menu.
Scroll up one line.
Scroll down one line.
Scroll to the last line in the menu.
Go back to a previous menu.
Exit the menu.
3.4.2 Battery status indicators
Symbol Definition
No battery present
Battery almost empty, capacity is less than 5%
Battery capacity between 5% and 20%
Battery capacity between 21% and 40%
Battery capacity between 41% and 60%
Battery capacity between 61% and 80%
Battery capacity between 81% and 100%

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3.4.3 Network status indicators
Symbol Definition
Modem not registered in network
Modem registered in network, but signal strength is poor
Moderate signal strength
Sufficient signal strength
Good signal strength
Excellent signal strength
There is a problem with the modem or SIM card; no communication is possible
3.4.4 Status indicators for external power supply
Symbol Definition
The terminal is not connected to the external power supply
The terminal is connected to the external power supply
The terminal is connected to the external power supply and the battery is being
recharged

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3.5 Merchant password
Access to the merchant menu of the payment terminal is protected by a password. You must also enter
this merchant password in order to perform certain actions, for instance to activate the terminal.
Important: The default merchant password is 99999. We advise you to change the merchant password
to prevent abuse of your payment terminal by third parties.
Complete the following steps to change the merchant password:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select TERMINAL. 6. Select MERCHANT
PASSWORD.
7. Enter the current
password and confirm
by pressing <OK>.
8. Enter a new five-digit
password and confirm by
pressing <OK>.
9. Press the cross symbol
to return to the start
screen.
Important: It is not possible to change the default password to a non-secure password such as 12345 or
11111. Once you have changed the password, you cannot change it back to the default value (99999).
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
PROTECTED ITEM
CURRENT PASSWORD:
_ _ _ _ _
PROTECTED ITEM
NEW PASSWORD:
_ _ _ _ _
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL

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3.6 Activating and deactivating the payment terminal
Complete the following steps to activate the payment terminal:
1. Press the <OK> key until the display lights up. This may take some time.
2. Activate the payment terminal (refer to subsection 3.6.1) in order to carry out transactions.
Complete the following steps to deactivate the payment terminal:
1. Deactivate the payment terminal (refer to subsection 3.6.2)
2. Press the <STOP> key until the display no longer lights up. This may take some time.
3.6.1 Activating the terminal
The payment terminal must be activated at the start of business. This procedure will open a new financial
reporting period. The terminal keeps track of all transactions that you carry out and records them in
financial reports.
Complete the following steps to activate the payment terminal:
1. Press . 2. Enter the merchant
password and confirm
by pressing <OK>.
3. The terminal has now
been activated. You can
now carry out
transactions on the
payment terminal.
3.6.2 Deactivating the terminal
You must deactivate the payment terminal at the close of business. The financial reporting period will be
closed.
Complete the following steps to deactivate the payment terminal:
1. Press . 2. Enter the merchant
password and confirm
by pressing <OK>.
3. The payment terminal is
now deactivated. The
terminal will
automatically print the
financial reports of all
transactions completed
during the period.
Important: Which reports are printed depends on the settings of your payment terminal. You can change
the report settings yourself (see section 6.4). The printer roll may run out while the reports are being
printed. In that case you must replace the printer roll and print the reports again.
TERMINAL
DEACTIVATED
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
SALE
OTHER TRX
SALE
OTHER TRX
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
TERMINAL
DEACTIVATED

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3.7 Sleep mode
To save energy, the payment terminal will switch off the background lighting of the display after one hour
of inactivity and go into sleep mode. You can reactivate the terminal by pressing <OK>. If you do not
press <OK>, the payment terminal will switch off automatically after another hour has passed.
If you want to change the sleep mode time settings of the payment terminal, please contact the CCV
Service Center.
3.8 Use of payment cards
The type of card determines whether the holder should insert or swipe the card.
A payment card with an embedded EMV chip
must be inserted in the chip card reader. The
card must be inserted in the chip card reader with
the chip facing up and towards the payment
terminal.
A payment card with a magnetic strip must be
swiped through the magnetic card reader. The
card must be swiped through the magnetic card
reader with the magnetic strip facing down and
towards the payment terminal.
3.9 Replacing a printer roll
Complete the following steps to replace a printer roll. Always be careful during this procedure! The
cutting edge is sharp and the printer may be hot.
1. Press the release button and open the
printer cover. Remove the old printer roll.
2. Insert the new printer roll as indicated in the
above photograph. Make sure to leave a
strip of paper sticking out and close the
printer cover. Tear off the strip of paper
along the cutting edge.

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4 CARRYING OUT TRANSACTIONS
4.1 Overview of transaction types
Your payment terminal supports several different transaction types. However, not all transaction types
are supported by all payment cards. The acquirer and the type of payment card determine which types of
transactions you can carry out.
Important: Contact your acquirer if you are unable to carry out a transaction with a particular type of
payment card.
Overview of transaction types
Sale The card holder pays using a payment card.
Cancellation Cancellation of a previous transaction.
Cash advance The card holder withdraws cash at a point-of-sale terminal.
Reservation Reservation of a specific amount of money for a specific period of time.
Sale after reservation Complete a sale following an earlier reservation.
Refund Refunding money to a card holder when a product is returned.
Sale referral A transaction in which you enter an authorisation code that you have
obtained by telephone.
Cash advance after referral The card holder withdraws cash at a point-of-sale terminal. During this
transaction, an authorisation code must be entered which has been
obtained by telephone.
Card check Contacting the card issuer to check if the payment card is still valid.
Extra reservation Increase a previously reserved amount.

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4.2 Sale
You carry out a sale when a card holder pays you using a payment card.
Complete the following steps to carry out a sale:
1. Select SALE.
2. Enter the amount and
confirm by pressing
<OK>. Hand the
payment terminal to the
card holder.
3. The card holder inserts
the payment card in the
chip card reader or
swipes it through the
magnetic card reader.
4. The card holder enters
his/her PIN code and
approves the transaction
by pressing <OK>.
5. The card holder
removes the payment
card.
6. The card holder returns
the payment terminal to
you. Press <OK>.
7. The sale is now
successfully completed.
SALE
OTHER TRX
SALE
AMOUNT
EUR 0,00____
TOT EUR 0,01
YOUR CARD PLEASE
SALE
TOT EUR 0,01
ENTER PIN + OK
PIN _____________
APPROVED
REMOVE CARD
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK

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4.2.1 Manual credit card transactions
You can carry out manual credit card transactions on the payment terminal. Because you enter the card
details manually, no card needs to be inserted during the transaction.
Important: You may need the CVC2 code during the transaction. This is a three- or four-digit code which
is usually printed on the back of the card.
Complete the following steps to carry out a manual credit card transaction:
1. Select SALE. 2. Enter the amount and
confirm by pressing
<OK>. Hand the
payment terminal to the
card holder.
3. Press .
4. Enter the card number
and confirm by pressing
<OK>.
5. Enter the expiry date
and confirm by pressing
<OK>.
6. Enter the CVC2 code
and confirm by pressing
<OK>. Press <OK> if no
CVC2 code is printed on
the card.
7. Press <OK> to approve
the transaction.
8. The card holder returns
the payment terminal to
you. Press <OK>.
9. The manual credit card
transaction is now
successfully completed.
Tear off the copy receipt
and press <OK>.
Important: Are you carrying out a transaction with a chipless credit card (card holder does not need to
enter a PIN code)? In that case, the terminal will automatically print two copy receipts immediately after
the transaction. One copy is for the card holder and the other is for your records. Always make sure that
the card holder signs the copy for your records.
SALE
OTHER TRX
SALE
AMOUNT
EUR 0,00____
TOT EUR 0,01
YOUR CARD PLEASE
SALE
CARD NUMBER + [OK]
______________________
SALE
EXPIRY DATE + [OK]
_____
(MMYY)
SALE
BRAND: VISA
VALIDATION CODE 2:
_ _ _
TOT EUR 0,01
OK?
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
PRESS OK TO
CONTINUE