Ingenico iCT2 Series User manual

INGENICO iCT2XX SERIES - EFTPOS MERCHANT QUICK GUIDE
SINGLE/MULTI MERCHANT
[1]
PURCHASE + CASH OUT WITH DEBIT CARD
Swipe or Insert the customer’s card from the idle screen
OR simply press F1 key on idle screen.
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by
ENTER
CASH OUT WITH DEBIT CARD
Press MENU and scroll to select EFTPOS MENU followed by
ENTER or simply press F2 key on idle screen
Scroll down to select CASH and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by ENTER
SETTLEMENT CUTOVER
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select CUTOVER and press ENTER
(Select the merchant and ress ENTER - FOR MULTI-MERCHANT
ONLY)
Press ENTER to carry out cuto er or CLEAR to cancel the cuto er
selection
NOTE: Termi al will prompt for a y stored Electro ic Offli e
Voucher/Co tactless to be tra smitted. Press ENTER to tra smit
Electro ic Offli e Voucher/Co tactless or CLEAR to proceed with
settleme t cutover.
SETTLEMENT INQUIRY
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select INQUIRY and press ENTER
(Select the merchant and ress ENTER - FOR MULTI-MERCHANT
ONLY)
Press the corresponding key to select the date shown or select
OTHER to enter another settlement period date in the format
DDMMYYYY and press ENTER
NOTE: Settleme t i quiry data ca be retrieved retrospectively
to a maximum of 14 days.
REPRINT LAST CARDHOLDER RECEIPT
Press MENU and scroll down to select SUPERVISOR MENU followed
by ENTER
Scroll down to select DUPLICATE and press ENTER
(Select the merchant and ress ENTER - FOR MULTI-MERCHANT
ONLY)
PURCHASE WITH DEBIT/CREDIT CARD WITH PIN
Swipe or Insert the customer’s card from the idle screen OR simply
press F1 key on idle screen.
Press MENU and scroll to select EFTPOS MENU followed by ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select account type and enter their PIN
followed by
ENTER
PURCHASE WITH CREDIT CARD WITHOUT PIN
Swipe or Insert the customer’s card from the idle screen
OR simply press F1 key on idle screen
Press MENU and then scroll down to select EFTPOS MENU followed
by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select account type and enter their PIN
followed by ENTER
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to oid the transaction
LOG ON
Press MENU and scroll down to select SUPERVISOR MENU followed
by ENTER
Scroll down to select LOGON and press ENTER or simply press F4
key on idle
(Select the merchant to initiate logon and ress ENTER - FOR
MULTI
-
MERCHANT ONLY)
REFUND
Press MENU and scroll to select EFTPOS MENU followed by ENTER
Scroll down to select RFND and press the ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Swipe the Merchant Refund Card
Enter the Merchant PIN
Swipe or Insert the customer’s card
Enter the amount to refund and press ENTER
Prompt customer to select account type and enter their PIN
followed by
ENTER
SHIFT TOTAL
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select TOTAL followed by ENTER
(Select the merchant and ress ENTER - FOR MULTI-MERCHANT
ONLY)
Press ENTER to reset totals or CLEAR to exit

INGENICO iCT2XX SERIES - EFTPOS MERCHANT QUICK GUIDE
SINGLE/MULTI MERCHANT
[2]
EMV CHIP CARD TRANSACTION
PIN ENTRY TRANSACTION
Swipe or Insert the customer’s card from the idle screen
OR simply press F1 key on idle screen
Press MENU and then scroll down to select EFTPOS MENU
followed by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Press ENTER to bypass “CASH OUT”
Insert the customer’s chip card into the chip card reader, facing
the chip upwards
Prompt customer to select account type and enter their PIN
followed by ENTER
Remo e card from chip card reader at the end of the
transaction when REMOVE CARD prompt is displayed
SIGNATURE TRANSACTION
Swipe or Insert the customer’s card from the idle screen
OR
Press MENU and then scroll down to select EFTPOS MENU
followed by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Press ENTER to bypass “CASH OUT”
Insert the customer’s chip card into the chip card reader, facing
the chip upwards
Prompt customer to select account type and enter their PIN
followed by ENTER
NOTE: If the cardholder does not ha e a PIN (or cannot
remember their PIN), the merchant has the option to allow a
signature transaction
Prompt customer to press ENTER on the pinpad to proceed
with the PIN BYPASS
Remo e card from chip card reader at the end of the
transaction when REMOVE CARD prompt is displayed
Tear off the receipt and gi e it to the customer for signature
Verify the signature on the receipt with the signature on the
back of the card, if matches, press ENTER to accept the
transaction or CLEAR to decline
CARD NOT PRESENT TRANSACTION WITH CSC (CARD
SECURITY CODE) AVAILABLE
Press MENU and scroll to select EFTPOS MENU followed by
ENTER or simply press F1 key on idle screen
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
At “CSC o Card” prompt, press ENTER for YES
Key in CSC number and press ENTER
Press the corresponding number key to select type
Press the corresponding number key to select applicable
option
Press CR to select account to process the transaction
CARD NOT PRESENT TRANSACTION WITH NO CSC
(CARD SECURITY CODE) AVAILABLE
Press MENU and scroll to select EFTPOS MENU followed by
ENTER or simply press F1 key on idle screen to select
PURCHASE
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
At “CSC o Card” prompt, press CLEAR for NO
Press the corresponding number key to reason type
Press the corresponding number key to select type
Press the corresponding number key to select applicable
option
CARD NOT PRESENT REFUND TRANSACTION
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select REFUND and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Swipe the Merchant Refund Card
Enter the Merchant PIN
Key in the amount to refund and press ENTER
Press FUNC at “SWIPE OR INSERT CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
Press the corresponding number key to select type
Press the corresponding number key to select applicable
option
Press
CR
to select account to process the transaction
Paymark Key Management System (PKMS)
The merchant must perform the PKMS (RKI) process to logon to the
Paymark network.
Once the terminal is sent to operator, the operator is required to
remotely download the keys to the terminal to obtain connecti ity
with Paymark network. To perform the PKMS (RKI) process, which
are a ailable through the dial up, broadband and GPRS mode. The
operator needs to program the terminal for preferred comms mode
and then simply initiate a PKMS (RKI) logon to remotely download
keys by performing the following steps:
1. Press FUNC and then key in 87 followed by RKI password 6987
2. Terminal will display REMOTE INIT IN PROGRESS while
downloading the keys. When successful, terminal will display
ACCPETED
3. Then initiate a merchant logon to establish connecti ity with
Paymark network

INGENICO iCT2XX SERIES - EFTPOS MERCHANT QUICK GUIDE
SINGLE/MULTI MERCHANT
[3]
EXTRA TERMINAL FUNCTION
XTRA
Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
Scroll down to select XTRA and then press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the Termi al Fu ctio s by pressing the corresponding
number key
Optio 0 – Pri t Stored Tra sactio Totals
Prints the record of all stored transactions awaiting transmission in
the terminal
Optio 1 – Restart Termi al
Press ENTER to restart the terminal or CLEAR to return to idle
screen
Optio 2 – Display KVC a d Pri t Termi al Co figuratio
Terminal displays KVC. Press ENTER to print the terminal
configuration or CLEAR to return to ADMIN menu
Optio 3 – Pri t EMV Public Keys a d CTL Public keys
Select the option to print by pressing the corresponding number
key
Optio 5 – Pri t Pe di g Tra sactio s
Select the option to print by pressing the corresponding number
key
Optio 8 – Date a d Time
Set date in the
DDMMYY
format and time in the
HHMM
format
INSTANT
TIPPING QUICK GUIDE
PURCHASE WITH INSTANT TIP
Press MENU and scroll down to select EFTPOS MENU followed
by ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
DO YOU WISH TO ADD A TIP Y/N will be displayed. Press
ENTER for YES to add a tip or CLEAR for NO
If ENTER is pressed, then ask the customer how much they
would like to add the tip amount (Tip amou t will be less
tha 50% of the purchase amou t)
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by ENTER (FOR PIN ENTRY ONLY)
OR
Prompt customer to select account type and press ENTER
(FOR SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to oid the
transaction
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remo e card from chip card reader at the end of the
transaction when REMOVE CARD prompt is displayed
Tear off the receipt and gi e it to the customer for signature
Verify the signature on the receipt with the signature on the
back of the card, if matches, press ENTER to accept the
transaction or CLEAR to decline
SHORTCUT KEY
DESCRIPTION
SHORTCUT KEYS
PURCHASE
F1
CASHOUT
F2
REFUND
F3
LOGON
F4
PRINT PENDING
TRANSACTION LIST
0
DUPLICATE RECEIPT
3
RESTART TERMINAL
FUNC + CLEAR for 2 seconds

INGENICO iCT2XX SERIES - EFTPOS MERCHANT QUICK GUIDE
SINGLE/MULTI MERCHANT
[4]
CREDIT CARD HOSPITALITY QUICK GUIDE
AUTHORISATION
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER key
Scroll down to AUTH and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Swipe or Insert the customer’s credit card
Enter the purchase amount and press ENTER
Prompt customer to select account type and enter their PIN
followed by ENTER (PIN ENTRY ONLY)
OR
Prompt customer to select account type and press ENTER (FOR
SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to oid the transaction
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remo e card from chip card reader at the end of the transaction
when REMOVE CARD prompt is displayed
Tear off the receipt and gi e it to the customer for signature
Verify the signature on the receipt with the signature on the back of
the card, if matches, press ENTER to accept the transaction or
CLEAR to decline
COMPLETION
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER
Scroll down to select COMP followed by ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Press corresponding number key to retrie e transaction
Enter required transaction details and press ENTER
Press ENTER to confirm the required transaction or CLEAR to return
to pre ious screen
Enter the Fi al Amou t and press ENTER
TOP-UP AUTHORISATION
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER
Scroll down to UTIL and press ENTER
(Select the merchant to transact with and ress ENTER - FOR
MULTI-MERCHANT ONLY)
Select TOP-UP AUTH by pressing the corresponding number key
Swipe or Insert the customer’s card
Enter the purchase amount and press ENTER
Prompt customer to select account type and enter their PIN
followed by ENTER (FOR PIN ENTRY ONLY)
OR
Prompt customer to select account type and press ENTER (FOR
SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to oid the transaction
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remo e card from chip card reader at the end of the transaction
when REMOVE CARD prompt is displayed
Tear off the receipt and gi e it to the customer for signature
Verify the signature on the receipt with the signature on the back of
the card, if matches, press ENTER to accept the transaction or
CLEAR
to decline
EFTPOS OFFLINE VOUCHERS (EOV)
Merchants that ha e obtained specific appro al from their acquirer
also ha e the option of being able to process transactions despite
certain EFTPOS system failure e ents.
Such transactions are called EFTPOS Offline Voucher (EOV)
transactions, where transactions using certain cards can be
appro ed and stored locally on the terminal until the EFTPOS
system is restored.
In such instances, the merchant will be prompted by the terminal
to confirm that they wish to process a transaction in EOV mode.
The cardholder will be unaware of the offline nature of the
transaction.
Care must be taken when using EOV, since there is always a risk
that if the terminal is pre ented from uploading EOV transaction
data (e.g. the terminal is damaged), then the alue of these
transactions may be lost.