Ingenico AXIUM EX6000 User manual

AXIUM EX6000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

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AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX6000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Front scanner Usage
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Safety and Standards
7. Troubleshooting
Contents
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3
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
We hope that you will be fully satisfied with your new AXIUM EX6000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

4
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
2. Presentation
2.1 Contents of the box
AXIUM EX6000 terminal
Power adapter
A battery pack
This user guide
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX6000 terminal. Do
not use any other power supply. The use of a power supply
with apparently similar voltage/current characteristics may
damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.

1) Volume Keys
3) LCD and touch screen
5) Smart card reader
7) Bar code scanner
9) Magnetic card reader
11) Power key
2) Scan key
4) USB Type-C connector
6) Bar code scanner indicator LED
8) Bar code scanner illumination light
10) Contactless landing zone
12) Scan key
5
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
2.2 Overview of AXIUM EX6000

13) LEDs for Contactless Card
15) SAM card slot
17) Battery socket
19) Flash
21) SIM 1 card slot
23) Battery compartment
25) Base Charging interface +
14) Speaker
16) Micro SD slot
18) Base Charging interface -
20) Rear camera
22) SIM 2 card slot
24) Lanyard hole
6
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Weight
Dimension (L x W x H)
Electrical mains network
261g (including battery)
152.2 X 77.1 X 17.5mm / 5.9 x 3.0 x 0.69 in
100-240VAC/50-60Hz Class II

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a scan key and two
volume keys.
Two physical keys on the right side of the terminal: a power button and a
scan key.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and
Back keys.
The AXIUM EX6000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
Volume Keys
Scan Key
Power button
Scan Key
Home
Menu Back
7
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Terminal restart:
Screen saver mode:
Power On Terminal:
Power Off Terminal:
Battery Low:
8
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.2 Reading cards
The card can be read
bi-directionally, with the stripe
facing the terminal.
Use a consistent swipe motion
to ensure a reliable card
reading.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
9
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Smart card
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position
until the transaction is
completed or prompted to
remove it.
3.3 Front scanner Usage
Press either scan button to start scanning.
A red LED will be emitted from the window in front of the terminal.
Align the red LED beam with the bar code to be scanned.
A beep will sound when the barcode is successfully scanned.
10
AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved