Ingenico AXIUM EX6000 User manual

AXIUM EX6000
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

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AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM EX6000
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Front scanner Usage
3.4 USB Type-C
4. Installation
4.1 Recommendations
4.2 Screen Protective film
4.3 Installing modules
4.4 Battery
4.5 Visual Impaired (VI) Accessory
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Safety and Standards
7. Troubleshooting
Contents
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
We hope that you will be fully satisfied with your new AXIUM EX6000
terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
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2. Presentation
2.1 Contents of the box
AXIUM EX6000 terminal
Power adapter
A battery pack
This user guide
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM EX6000 terminal. Do
not use any other power supply. The use of a power supply
with apparently similar voltage/current characteristics may
damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.

1) Volume Keys
3) LCD and touch screen
5) Smart card reader
7) Bar code scanner
9) Magnetic card reader
11) Power key
2) Scan key
4) USB Type-C connector
6) Bar code scanner indicator LED
8) Bar code scanner illumination light
10) Contactless landing zone
12) Scan key
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
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2.2 Overview of AXIUM EX6000

13) LEDs for Contactless Card
15) SAM card slot
17) Battery socket
19) Flash
21) SIM 1 card slot
23) Battery compartment
25) Base Charging interface +
14) Speaker
16) Micro SD slot
18) Base Charging interface -
20) Rear camera
22) SIM 2 card slot
24) Lanyard hole
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AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Weight
Dimension (L x W x H)
Electrical mains network
261g (including battery)
152.2 X 77.1 X 17.5mm / 5.9 x 3.0 x 0.69 in
100-240VAC/50-60Hz Class II

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a scan key and two
volume keys.
Two physical keys on the right side of the terminal: a power button and a
scan key.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and
Back keys.
The AXIUM EX6000 is equipped with touch panel that allows input via finger
or with the use of a stylus.
2.4 Touch Panel
Volume Keys
Scan Key
Power button
Scan Key
Home
Menu Back
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AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Terminal restart:
Screen saver mode:
Power On Terminal:
Power Off Terminal:
Battery Low:
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.2 Reading cards
The card can be read
bi-directionally, with the stripe
facing the terminal.
Use a consistent swipe motion
to ensure a reliable card
reading.
Bring the card firmly up to the
active zone.
Keep the card close to the
reader during the transaction.
Do not remove the card until
prompted by application or the
LEDs indicate that the
transaction has been
completed.
Magnetic stripe card
Contactless card
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
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Smart card
Insert the EMV card
horizontally with the metal
chip facing upward.
Leave card in this position
until the transaction is
completed or prompted to
remove it.
3.3 Front scanner Usage
Press either scan button to start scanning.
A red LED will be emitted from the window in front of the terminal.
Align the red LED beam with the bar code to be scanned.
A beep will sound when the barcode is successfully scanned.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
3.4 USB Type-C
USB Type-C connector is located on the
left side of the terminal.
The connector manages Host and Slave
connections.
Connector is used for the audio Jack
solution.
4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C (14°F to 122°F)
From 0°C to +40°C (32°F to 104°F)
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
To prevent possible hearing damage, do not listen at high
volume levels for long periods.
ATTENTION
WARRANTY/

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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
4.3 Installing modules
4.3.1 SAM/SIM1/SIM2
The SAM/SIM connectors are located inside the terminal, in a closed
compartment.
SAM and SIM1,SIM2 are identified by the engraved marks on the lower
housing.
Turn the terminal and remove
the battery door.
Please remove the protective film
from the display before usage.
4.2 Screen Protective film
ADVICE
SIM and SAM cards share the same form factor , please
ensure that the cards are inserted into the correct slot for
the type of card.
WARNING
Switch off the terminal before opening the battery door.

4.3.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed compartment.
When introducing a SAM/SIM into its slot, be sure to put the cut corner
as indicated on the picture.
Close the battery door.
Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on
the lower housing.
When introducing a MicroSD in its slot, be sure to
put the cut corner as indicated on the picture.
Close the battery door.
NOTE: The terminal supports SDHC MicroSD cards
up to 32GB.
WARNING
Switch off the terminal before opening the battery door.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.4 Battery
4.4.1 Charging the battery
For safety reasons, the battery included with the terminal is not fully
charged. Please charge the battery before use.
When used daily, the terminal charges its battery each time the power
adapter is connected. Charging starts automatically.
In order to charge the battery:
4.4.2 Installing the battery
Connect the power adapter to the terminal USB type-C
connector located on the left side of the terminal.
Connect the power adapter to the power supply mains
network.
When charging, a red charge light at the top of the screen will
display. This light will turn green when the terminal is fully
charged" (check that behavior!).
Using the power adapter
Power off terminal
Turn the terminal over and remove the battery door
Locate the battery pack connector beside the battery compartment
Plug the battery pack connector according to the connector locating
system.
WARNING
Check that the terminal is not connected to the main electric
network.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.5 Visual Impaired (VI) Accessory
slide the accessory onto the
terminal from the bottom.
Install
slide the accessory down and
away from the terminal
Remove
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Place the battery pack in its compartment
Replace the battery door

5. Recommendations
5.1 Safety
Lithium cell
The AXIUM EX6000 is fitted with an internal lithium cell which should only
be accessed by a qualified technician.
Battery
AXIUM EX6000 is fitted with battery specially designed for this
terminal.
Only use the approved power supplies, cables and batteries listed in
the Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery.
Used batteries must be disposed of at the appropriated sites.
Features used.
Number of charge and discharge cycles.
Use temperature.
The battery fuel gauge / percentage meter drops randomly
Charging finishes prematurely even though the battery did not
accept much power
Sudden capacity drops without warning
Self-discharge rate soars and is often uneven
The battery gets very hot during charging
The battery starts bulging
Battery lifespan depends on many factors including:
Signs that the battery should be replaced:
CAUTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

SAM/SIM1/SIM2 Readers compartment
On airplanes
Explosion areas
Thunderstorm weather
Electronic health appliances
The battery door for battery, SAM/SIM1/SIM2, readers located
underneath the terminal, must be in place during the normal operation
of the terminal.
See sections “Installing modules” and “Installing the battery”.
Your terminal must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action
and/or a ban on later access to cellular network services.
Some regulations restrict the use of radio equipment in chemical plants,
fuel depots and any site where blasting is carried out.
Operation near Fuel Pumps the terminal be protected by a specially
fitted and certified cover enabling use in proximity to a fuel pump.
According to some relevant reports, the mobile phone electromagnetic
wave is good conductor of lightning.
It is much easier to suffer lightning strike when the damp atmosphere
form a magnetic conductivity, especially in open areas.
Do not use wireless terminals under thunderstorm weather.
The terminal is a radio transmitter which may interfere with health
appliances, such as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you
with appropriate advice.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

5.2 Security of your terminal
This device conforms to currently applicable PCI PTS security
requirements.
Upon receipt of the terminal , it is recommended to check for signs of
tampering or other unauthorized modifications to the terminal. It is
recommended to check the following periodically:
The keypad is firmly in place.
There is no evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment.
Device does not display any notifications of being in a “tampered
state”.
In this state the terminal will repeatedly flash the message
“Warning Detected” and further use of the terminal will not be
possible.
If you observe the “Warning Detected” message, you should
contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal
is only granted to staff that have been independently verified as being
trustworthy. The terminal must never be put in or left at a location where it
could be stolen or replaced by another device.
For situations where it is not possible for the user to pick up the device and
shield their PIN entry . it should be installed in the following manner：
5.3 Fixed installation
Angled at 45 or more, so that oversight of the PIN entry from the rear
of the device is not possible.
Fitted in a swivel stand or fixed in the best possible position to prevent
oversight of pin entry during use.
There should be placement of conspicuous notices and educational
material that informs the user to shield their PIN during PIN entry.
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

The device must be installed so that oversight from other customers is
prevented. This may be achieved through the placement of the lanes
and device, so that the customer is automatically positioned between
the device keypad and other customers. Alternatively, it may be
achieved by the environment in which the device is installed, so that
the checkout itself shields the PIN entry process.
The terminal is recommended for indoor use only within the
aforementioned environmental ranges in Section 4 of this document.
5.4 Cleaning the terminal
Unplug all wires from the terminal prior to cleaning.
Apply soapy water or other approved cleaning product to a soft,
non-abrasive cloth.
Good rules for proper cleaning of the terminal are:
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AXIUM EX6000
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Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
ADVICE
Positioning of the terminal on check stand must be in such a way
to make cardholder PIN (Personal Identification Number) spying
infeasible.
Installing device on an adjustable stand must be in such a way
that consumers can swivel the terminal sideways and/or tilt it
forwards/backwards to a position that makes visual observation
of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN- entry
keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.

5.5 Transport and storage
CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING
CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE
TERMINAL. Failure to follow this step may result in damage to the
terminal.
Do not clean the electrical connections.
Do not use solvents, detergents or abrasive products: Those
materials might damage the plastic or electrical contacts.
Avoid prolonged exposure of the terminal to the direct rays of the sun.
Do not put anything other than credit cards into the slot of the smart
card reader.
When transporting the terminal
Protect the terminal from snow, rain, and excessive exposure to the
sun.
Transport with care to avoid mechanical impact.
Do not throw the unit forcibly. Prevent the package from intrusion
during transportation to avoid breakage. The product should be stored
in the original packaging.
Do not store in warehouses that also contain harmful gases, or
inflammable, explosive, or corrosive chemicals.
Do not expose to strong mechanical vibrations or strong magnetic
fields.
Packaging should be stored at least 15 cm above the ground and be
kept away from heat, cold, windows, or air inlet sources by at least
50cm.
Follow the specific stored conditions as noted in Section 4 of this
document.
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AXIUM EX6000
07/11
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved