PC-EFTPOS i5100 User manual

The following Help Desk’s and Authorisation Centre’s are available to you
24 hours a day, 7 days a week.
Bank of Melbourne Electronic Banking Service Centre
Service and Sales Support Help Desk (including stationery orders) 1300 603 266
Authorisations – For fall back purposes only
Cardlink Authorisation Centre (credit cards only) 1300 301 831
EFTPOS Help Desk (debit cards only) 1300 603 266
American Express Authorisations 1300 363 614
Diners Club Authorisations 1800 331 112
JCB Authorisations 1300 363 614
The following Help Desk is available to you Monday to Friday 8.30am to 10.00pm (AEST) and
Saturday to Sunday 10.00am to 3.00pm (AEST).
PC-EFTPOS Help Desk
For General PCEFTPOS Enquiries 1300 305 066
Getting started
Refer to the PCEFTPOS i5100 Merchant Operating Guide or the PCEFTPOS i3070 Merchant Operating
Guide for more detailed instruction and introductory information, including:
  
General information
Terms used in this guide PRESS – Press the key described.
SELECT – Press the soft key next to the option displayed on
the screen.
Cancelling a terminal operation To cancel the current operation, press the red CANCEL key.
To step backCLEAR key.
PC-EFTPOS i5100/i3070
Quick Reference Guide

Processing Transactions

the terminal and not on the POS interface. Settlement and all other functions are done on

not available on an i3070 terminal.)
Processing a
purchase
 May include cash
out
 Cash out available
on cheque and
savings accounts
only
 
 
 
4. Select the account type.
 ENTER.
 
signature matches the signature on the card, press YES on the POS.
NO
Processing a cash
only transaction
 Cheque and
savings accounts
only
 
 
3. Select the account type.
 ENTER.
Processing a MOTO/
ECOM transaction
 
ECOM merchants
only
 Credit or charge
cards only
 
2. Enter the card number and card expiry date on the POS.
3. Enter the CCV (if available) on the POS and press ACCEPT.
4. Press ENTER to conirm the amount.
Processing a refund  
 
3. Select the account type.
 ENTER.
 
signature matches the signature on the card, press YES on the POS.
NO
Processing a
pre-authorisation
 
merchants only
 Credit or charge
cards only
 
 FUNC and key in the
card number, expiry date, CCV (if available) and press ENTER for
manual entry].
 ENTER.
 
signature matches the signature on the card, press YES on the POS.
NO

Processing Transactions  Continued
Processing a
completion
 
merchants only
 Credit or charge
cards only
 
 
ACCEPT. OR: Press ACCEPT.
  ACCEPT, go to step 3.
  ACCEPT only, go to step 5.
 YES to
conirm details.
 
signature on the card, press YESNO on

this method.)
 
press ACCEPT.
 FUNC and key in the
card number, expiry date, CCV (if available) and press ENTER for
manual entry.
 ENTER.
 
signature matches the signature on the card, press YES on the POS.
NO
Completing a tip
adjustment
 Approved tipping
merchants only
 Credit or charge
cards only
 
 
press ACCEPT.
 YES to conirm details.
Transaction Reporting
Reprinting the last transaction  
 
Printing a pre-settlement report 

be reset.
Manual terminal settlement
 
 
11.00pm (AEST)
 
 
Reprinting the last settlement  
 

Glossary of Common Terms
 This is an additional security feature that should be used in transactions

EFTPOS Merchant Operating Guide for more information.
Charge Card American Express® (AMEX), Diners Club or Japanese Credit Bureau (JCB).
Credit Card MasterCard® or Visa®.
Debit (EFTPOS) Card A card that gives the customer access to either a cheque or savings account.

details cannot be manually entered into the terminal.
Fall Back Transaction 




 An eight digit number used to identify your business and obtain an
authorisation code for credit card transactions. This number is unique

 an EFTPOS receipt printed from your POS or terminal
 your merchant statement
 the metal plate on your manual imprinter (last eight digits only)
MOTO or ECOM
Transactions
Any transaction that is initiated by mail or over the telephone and the card is

to approved merchants. eCommerce transactions are those initiated over
the internet.
POS 
connected to.
 



can be found on any transaction receipt or EFTPOS report printed from your
POS or terminal.
American Express® is a registered trademark of American Express Company.


Information contained in this brochure was correct at time of printing (June 2011) and is subject to change.
Bank of Melbourne – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714.
BOM04039 06/11