PC-EFTPOS nab User manual

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PC-EFTPOS
Reference Guide
Version 2.01
February 2009
Eclipse

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Revision Record
Version
Date
Author
Document
Preparation
Revisions
1.04
April 08
Richard Bolt
Richard Bolt
Document Update
2.01
Feb 09
Richard Bolt
Richard Bolt
Added Sagem Details
Copyright ©PC-EFTPOS Pty Ltd, 2008. This document contains information
proprietary to PC-EFTPOS Pty Ltd. Any reproduction, disclosure or
unauthorised use of this material is expressly prohibited except as may be
authorised by PC-EFTPOS Pty Ltd in writing.
1/9a Ponderosa Parade
Warriewood NSW 2102
Australia
Phone [phone]
Fax [phone]
www.pceftpos.com

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Table of Contents
Table of Contents...............................................................................................................................................3
PC-EFTPOS Contact Details.............................................................................................................................4
Introduction........................................................................................................................................................4
Using PC-EFTPOS with a POS.........................................................................................................................5
NAB Specific Details.........................................................................................................................................5
Terminal Functionality Supported by NAB.......................................................................................................5
PC-EFTPOS Hardware Installation...................................................................................................................7
PC-EFTPOS Overview....................................................................................................................................11
Using the Internal Modem GPRS Modem.......................................................................................................12
Using the Internal Printer on the terminal........................................................................................................12
PC-EFTPOS Software Installation ..................................................................................................................13
Function Key Menus........................................................................................................................................14
System Timeouts..............................................................................................................................................18
Argent Error Codes..........................................................................................................................................26
Trouble Shooting .............................................................................................................................................35
Trouble Shooting .............................................................................................................................................35
Who to Contact for Help..................................................................................................................................39

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PC-EFTPOS Contact Details
PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST.
PC-EFTPOS Reception: Phone [phone]
PC-EFTPOS Website: http://www.pceftpos.com/
Software Release Website: http://www.pceftpos.com.au/files/releasecd/
Support Website: http://support.pceftpos.com/
General Enquiries Email: [email protected]
Introduction
The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque
accounts), Credit Cards (Bankcard, Visa and MasterCard), Charge Cards (American Express, Diners Club
and JCB) and CUP cards (China UnionPay)
The features of PC-EFTPOS include:
Process Purchases, Cash out, Refunds
Process Mail/Telephone Order Transactions
Integrate to POS
PSTN via additional modem, Argent AABP, GPRS communications

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Using PC-EFTPOS with a POS
When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through
the POS. Consult your POS vendor on the operation of EFTPOS through your POS.
The terminal may be configured to internal communications mode, which offers communications via the
internal GPRS modem. (Set Host Interface / Address in the PC-EFTPOS Client to NPT)
The terminal may be configured to internal print mode (Set Printer in the PC-EFTPOS Client to NPT)
NAB Specific Details
NAB help Desk Number: 1300 369 852
Requires both a terminal ID and merchant ID. The terminal ID is 6 digits and starts with a „B‟.
Letters are always in upper case.(e.g. BA1001). The merchant ID is 8 digits long and is referred to
NAB as the “EB Number”.
Terminal Functionality Supported by NAB
EFTPOS Functionality:
Purchase

Cash Out

Refund

MOTO processing

Pre-Authorisation
Completion
Tipping
Training Mode

Balance Enquiry
Voucher Entry
Electronic Fallback (EFB)

EMV processing
Settlement Options
Settlement

Pre-Settlement

Last Settlement

Sub-Totals
Summary Totals
Shift Totals

Hardware Options:
Sagem Eclipse with Internal Printer & GPRS modem

TMS Support:
Via Sagem TMS, Internal GPRS only


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1.1 Before you start
Before you begin the installation of your Sagem Eclipse, you should ensure you have the following;
An NAB Integrated EFTPOS terminal
An active Telstra SIM within the terminal
A paper roll loaded in the terminal.
A P66 modem, Argent, or PCEFTPOS Gateway connection. If the site is using a dial-up service (A
P66 is only required if the site is installing more than one EFTPOS terminal).
The latest PC-EFTPOS installation CD, (alternatively, latest software can be downloaded from our
website –www.pceftpos.com.au/files/releasecd )
Terminal and Merchant ID‟s (per lane) supplied by the bank,
If the site is using an Argent Line instead of a P66 modem, then a POS-AME (also known as an
Argent Terminal ID or Tran$end ID) supplied by Telstra is also required
Argent Host addressing template for NAB Integrated is NABINT
2.2 Bank Terminology
Terminal ID : This is the number that uniquely identified each EFTPOS terminal.
Merchant ID : This number uniquely identifies each merchant
POS AME : This number is unique to each Argent leased line. This number is often called a
Tran$end ID, a Telstra ID, or an Argent Terminal ID. The number can be anywhere from 6 to 10
digits in length.
The bank will issue details for each terminal at the site as well as the connection to the bank. The following
outlines the details the NAB bank will issue:
Bank
Merchant
ID
Terminal ID
Dial-up
POS-AME
Argent POS-
AME
Help Desk
Number
NAB


1300 369 852

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NAB Integrated Hardware Installation
EFTPOS Terminal
Supplied Equipment with terminal:
Sagem Terminal
Power pack and cord
POS connector cable (RS232 Cable)
(optional) RS232 to USB adaptor cable
GPRS SIM
Paper Roll
Installation Steps
1. Power the terminal. Connect the power pack
and cord then plug into a power point.
2. Connect the power adaptor to the power
socket on the back of the terminal
3. Connect the RS232 cable (supplied) to the
COM port on the back of the PC (normally
COM 1)
4. For a terminal integrated to a POS, connect
the other end of the RS232 cable to the RS232
connector on the back of the terminal.

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3.3 Dial-Up Modem
One P66 Modem is required for any store that requires dial-up
connectivity to the bank. The P66 modem utilizes a purpose built
EFTPOS modem to connect with the banking network.
The modem can be shared between any number of EFTPOS
terminals within a network.
There should only be one P66 modem within any single store.
Equipment supplied with P66 Modem
P66 modem
Power supply and power cord
PC connector cable (DB9 to RJ12)
Dial-up phone cable and connector
Installation Steps:
1. Plug the power supply into a power point and the P66 Modem DIN connector,
2. Connect the phone cable to the “Line” connector on the P66 and to the phone line wall socket,
3. Connect the POS cable to the PC COM port and to the “Pinpad” connector on the P66 modem.
(Make sure you are using the P66 load cable and not the EFTPOS pinpad cable labelled “Ingenico CAB-0117-01”)

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3.4 Argent installation
Telstra use an Argent Terminal Adaptor (ATA).
An Argent installation is normally defined as an AABP 9600bps system.
This type of Argent installation does not require a P66 modem from Ingenico.
Telstra will supply the Argent Terminal Adaptor to be used in the installation
The connection from ATA to PC is via a standard 25-pin to 9-pin RS232 modem cable. This is
generally not supplied by Telstra and will need to be purchased separately.
See back-plate of ATA for correct connection of RS232 cable.
You will need your “POSAME” or “Argent Terminal ID” when installing the Telstra ATA. You can
get this number from Telstra
Required Equipment:
ATA from Telstra
Installation of ISDN service from Telstra
Standard RS232 modem cable
Installation Steps:
1. Connect the Argent terminal Adaptor to the ISDN service.
2. Connect the RS232 modem cable from the COM port on the POS to the V24 port on the Argent
ATA.
3. The ATA should go to a steady dot after a short while. This indicates that the ISDN is connected.
Argent Enhanced Terminal Adaptor Back-plate
RS232 cable
connects to here

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3.5 PCEFTPOS Gateway
Refer to PCEFTPOS for these installations at the PC-EFTPOS website
http://www.pceftpos.com/index.php?page=gateway