Pelican International Inc.’s warranty is valid only if the product is used for its
intended purposes and for which it was designed.
Pelican International Inc. makes every effort to manufacture stand up paddle
boards (SUPs) built with superior materials and according to stringent quality
standards. Because of the nature of paddle sports, we cannot guarantee the
performance of any SUPs or shape for individual riders and varying levels
of skills and abilities. Furthermore, we cannot guarantee against damage or
breakage and cannot protect or guarantee against circumstances outside
of our control. With adequate maintenance, your Pelican SUP will give you
years of reliable use.
But as with most products, it is subject to wear and tear. If you eventually need
replacement parts, technical assistance, product or service information, please
contact our Customer Service Department at 1-888-669-6960. Ensure to have
the product’s model name and serial number ZEP, as well as the date and place
of purchase.
The present warranty is only valid if the original buyer registered the warranty
within thirty (30) days following the date of purchase. You can register
electronically at www.pelicansport.com, or by completing and returning
the registration card on page 10.
WARRANTY ON PARTS AND ACCESSORIES
SUP component parts and accessories are only warranted for a period of
one (1) year from the date of purchase against defects in workmanship
and / or materials.
THIS WARRANTY APPLIES ONLY IF
/ The product is used only for the purpose for which it was designed.
/ Instructions for use and maintenance have been followed.
/ The product is always the property of the original owner.
THIS WARRANTY DOES NOT COVER
/ SUPs used for rental or other commercial use.
/ SUPs that have been damaged by negligence, misuse or accident,
or wear due to owner’s failure to provide reasonable and necessary maintenance.
/ SUPs modied or repaired by unauthorized persons.
/ Changes to the SUP appearance due to normal wear, sun exposure
or any other environmental conditions.
/ Damage to the hull caused by gliding or using on abrasive surfaces.
During the warranty period, Pelican International Inc. is only obliged to repair or replace,
at its discretion, this SUP, at either one of its factory, or at an authorized dealer store or
service center, as decided by Pelican International Inc.
Transportation costs back to the place of repair or replacement are at the expense of
the consumer. Pelican International Inc. is not responsible for any damages incurred in
transport, for storing or transportation fees, or for inconvenience or loss of time or
money while repairs are being made or until the product is replaced.
You must provide an authorization number (RMA) when returning a product for
replacement or repair. Please contact the Customer Service Department between
9 am and 5 pm (Eastern Time) at 1-800-463-6960 to get the RMA number.
Pelican International Inc. will not accept a return without it.
LIMITED LIFETIME WARRANTY
Pelican International Inc. provides a limited lifetime warranty against material and manufacturing defects in the hull and deck on
SUPs manufactured with the twin-sheet thermoforming technology (TST) for as long as the original owner owns this SUP.
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This warranty is the sole and exclusive warranty by Pelican International Inc. in connection
with this SUP. Pelican International Inc. offers no warranty or representation, expressed or
implied (including, without limitations, merchantability or tness for a particular purpose),
with the exception of those that are specically included in this warranty.
All incidental and/or consequential damages are excluded from this warranty.
Guarantees implied are limited to the lifetime of this warranty. Some states may not
allow limitations as to the duration of an implied warranty or as to the exclusion or
limitation of incidental or consequential damages. It is therefore possible that the above
limitations or exclusions do not apply to you. This warranty gives you specic legal
rights. You may also have other legal rights depending on where you live.