Pella Insynctive User manual

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 1
WHAT’S NEEDED:
• PELLA®INSYNCTIVE®BRIDGE (required — sold separately): Wirelessly connects your Insynctive
products to STATUS INDICATOR or a compatible home automation system.*
• PELLA INSYNCTIVE STATUS INDICATOR (optional — sold separately): Indicates status of Pella
Insynctive SENSORS. Or you can use a compatible home automation system to help monitor
your windows and doors.*
• SMALL FLATHEAD SCREWDRIVER
*For a list of compatible home automation systems, visit Insynctive.Pella.com.
INTEGRATED ENTRY DOOR SENSORS communicate the opened or closed and
locked or unlocked status of your Entry Door by Pella to BRIDGE.
INTEGRATED
ENTRY DOOR SENSORS
PELLA®INSYNCTIVE®PRODUCT GUIDE

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 2
TABLE OF CONTENTS
3 General and Safety Information
 
Registering Products
 
Need Help?
 
Have a Home Automation System?
 
Warnings
4Product Overview
 
Specifications
5Detailed Instructions
 Integrated Sensor Setup for Entry Door
from Pella with Deadbolt Lock
 Integrated Sensor Setup for Entry Door
from Pella with Multipoint Lock
13 Additional Instructions
  Product Manufacturer’s Code
  Care and Maintenance
  Replacing Batteries
  Deleting Sensors
19 Troubleshooting
20 FCC Compliance and Industry Canada
21 Limited Warranty
Software License Agreement and Privacy Policy

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 3
REGISTERING PRODUCTS
Visit Insynctive.Pella.com/Registration to register your new Pella®Insynctive®products.
NEED HELP?
For instant access to warranties, troubleshooting information and videos, visit
Insynctive.Pella.com/Support or call 855-473-5524.
HAVE A HOME AUTOMATION SYSTEM?
To view a list of compatible systems and find instructions on how to sync Pella Insynctive products,
visit Insynctive.Pella.com.
WARNING
Failure to adhere to the warnings below may result in death, serious injury and/or loss of valuables.
• Pella Insynctive INTEGRATED ENTRY DOOR SENSORS are not 100% reliable for a variety of
reasons. For example, SENSORS:
— communicate data wirelessly, and wireless data is susceptible to interference or failure.
— require proper installation.
— require a battery with an adequate charge.
— may indicate a locked status when a door is not completely closed.
— may be damaged after installation.
Therefore, Pella Insynctive products should not be relied upon in situations where life, safety and/or
protection of valuables are solely dependent on their function. Test each product at least once per
year to help ensure proper operation.
• Pella Insynctive products are not a substitute for careful adult supervision of children.
• Keep battery and other small parts out of the reach of children. If small parts are swallowed,
immediately seek medical help.
• Batteries carry the risk of fire, explosion and burns. Do not recharge, disassemble or incinerate.
• INTEGRATED ENTRY DOOR SENSORS may indicate an entry door is closed but water intrusion may
occur during rain. Entry doors should be closed and locked for optimal performance in rain.
GENERAL AND SAFETY INFORMATION

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 4
SPECIFICATIONS
Frequency: 433.92MHz (Insynctive)
Operating Temperature: -22° to 140°F (-30° to 60°C)
Operating Humidity: 5% to 95% RH noncondensing
Lock Sensor Battery: 3V lithium CR2032
Open/Close Sensor Battery: 3V lithium CR2
Typical Battery Life: 10 years (based on operating temperatures of
32° to 120°F [0°to 49°C], may vary by use)
Magnet Gap: 1/4" max between door panel and lock jamb
INTEGRATED ENTRY DOOR SENSORS wirelessly communicate the locked or unlocked and
opened or closed status of Entry Doors by Pella to Insynctive®BRIDGE.
Information is wirelessly relayed from BRIDGE to STATUS INDICATOR or a compatible
home automation system,* where locked or unlocked and opened or closed status can be
monitored.
Sensors are integrated into Entry Doors by Pella ordered with Insynctive technology, making
them virtually unnoticeable.
*For a list of compatible home autommation systems, visit Insynctive.Pella.com.
PRODUCT OVERVIEW
DOOR JAMB
LOCK
SENSOR
DEADBOLT
STRIKE PLATE
DOOR PANEL
OPEN/CLOSE
SENSOR
DEADBOLT
DOOR PANEL
LOCK
SENSOR
OPEN/CLOSE
SENSOR
INTEGRATED SENSORS FOR ENTRY DOOR
WITH DEADBOLT LOCK
INTEGRATED SENSORS FOR ENTRY DOOR
WITH MULTIPOINT LOCK

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 5
DETAILED INSTRUCTIONS
INTEGRATED SENSOR SETUP for Entry Door by Pella
with Deadbolt Lock
See Insynctive.Pella.com/Support for how-to videos.
1. Get Started
Plug BRIDGE into an electrical outlet (light will turn green and then
flash blue).
2. Prepare OPEN/CLOSE SENSOR
Use a small flathead screwdriver to remove the plastic endcap from
OPEN/CLOSE SENSOR. Grip the edges of the circuit board and
pull it out to gain access to the battery. Remove the plastic tab from
the battery, then reinsert OPEN/CLOSE SENSOR into your entry
door. Install the plastic endcap back onto OPEN/CLOSE SENSOR.
NOTE: Once the plastic tab is removed from the battery, you will
have 2 minutes to sync your OPEN/CLOSE SENSOR to BRIDGE. If 2
minutes pass without successfully syncing, follow steps on page 13
to remove and reinsert the battery.
You are ready to sync OPEN/CLOSE SENSOR to BRIDGE.
3. Sync OPEN/CLOSE SENSOR to BRIDGE
Each INTEGRATED ENTRY DOOR SENSOR will need to be synced
to BRIDGE.
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
DOOR
PANEL
PLASTIC
ENDCAP
OPEN/CLOSE
SENSOR
OPEN/CLOSE
SENSOR
PLASTIC
TAB

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 6
To sync OPEN/CLOSE SENSOR to BRIDGE, open then close your
entry door twice within 5 seconds.
Wait for the light on BRIDGE to flash green and beep for 2
seconds. This will indicate a successful sync.
If OPEN/CLOSE SENSOR sync is unsuccessful, return to Step 2
and retry the process.
4. Prepare LOCK SENSOR
Use a small flathead screwdriver to remove the battery cover
on LOCK SENSOR. Carefully remove the battery with the flathead
screwdriver.
Remove the plastic tab separating the battery from LOCK
SENSOR. Ensure the battery is properly installed. Replace battery
cover on LOCK SENSOR.
NOTE: Once the plastic tab is removed from the battery, you
will have 2 minutes to sync your LOCK SENSOR to BRIDGE. If 2
minutes pass without successfully syncing, remove and insert the
battery again.
You are ready to sync LOCK SENSOR to BRIDGE.
5. Sync LOCK SENSOR to BRIDGE
Each INTEGRATED ENTRY DOOR SENSOR will need to be
synced to BRIDGE.
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the
side of BRIDGE.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
LOCK
SENSOR
BATTERY
COVER
BATTERY
BATTERY
COVER

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 7
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To sync LOCK SENSOR to BRIDGE, ensure that your entry door is
closed and locked; then unlock and lock your door 2 times within
5 seconds.
Wait for the light on BRIDGE to flash green and beep for 2
seconds. This will indicate a successful sync.
If LOCK SENSOR sync is unsuccessful, return to Step 2 and retry
the process.
Repeat the previous steps until all INTEGRATED ENTRY DOOR
SENSORS have been synced to BRIDGE.
To exit sync mode, press and hold Sync button on BRIDGE until
light stops flashing orange.
WITH HOME AUTOMATION
BRIDGE supports two types of home automation systems,
Professionally Installed and Do-It-Yourself (DIY) Z-Wave. For a list
of compatible home automation systems or syncing instructions,
visit Insynctive.Pella.com.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
UNLOCKED
LOCKED

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 8
6. Test INTEGRATED ENTRY DOOR SENSORS
Each INTEGRATED ENTRY DOOR SENSOR should be tested to
ensure proper function after it is synced.
To test LOCK SENSOR, use the following procedure:
Unlock your entry door and verify that LOCK SENSOR reports the
product as unlocked on your STATUS INDICATOR or compatible
home automation system. BRIDGE will beep twice.
To test OPEN/CLOSE SENSOR, use the following procedure:
Open your entry door and verify that OPEN/CLOSE SENSOR
reports the product as opened on your STATUS INDICATOR or
compatible home automation system. BRIDGE will beep twice.
If any of these steps fail, see the troubleshooting information on
page 19.
NOTE: If you have selected the chimes to be off, BRIDGE will
not beep. See Bridge Product Guide for information on setting
up chimes.
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
UNLOCKED
LOCKED
DETAILED INSTRUCTIONS (continued)

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 9
INTEGRATED SENSOR SETUP for Entry Door by Pella with
Multipoint Lock
See Insynctive.Pella.com/Support for how-to videos.
1. Get Started
Plug BRIDGE into an electrical outlet (light will turn green and then
flash blue).
2. Prepare OPEN/CLOSE SENSOR
Use a small flathead screwdriver to remove the plastic endcap from
OPEN/CLOSE SENSOR. Grip the edges of the circuit board and pull
it out to gain access to the battery. Remove the plastic tab from the
battery, then reinsert OPEN/CLOSE SENSOR into your entry door.
Install the plastic endcap back onto OPEN/CLOSE SENSOR.
NOTE: Once the plastic tab is removed from the battery, you will
have 2 minutes to sync your OPEN/CLOSE SENSOR to BRIDGE. If 2
minutes pass without successfully syncing, follow steps on page 13
to remove and reinsert the battery.
You are ready to sync OPEN/CLOSE SENSOR to BRIDGE.
3. Sync OPEN/CLOSE SENSOR to BRIDGE
Each INTEGRATED ENTRY DOOR SENSOR will need to be synced
to BRIDGE.
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To sync OPEN/CLOSE SENSOR to BRIDGE, open then close your
entry door twice within 5 seconds.
Wait for the light on BRIDGE to flash green and beep for 2 seconds.
This will indicate a successful sync.
If OPEN/CLOSE SENSOR sync is unsuccessful, return to Step 2 and
retry the process.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
OPEN/CLOSE
SENSOR
PLASTIC
TAB
OPEN/CLOSE
SENSOR

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 10
4. Prepare LOCK SENSOR
This lock transmitter is used in multiple INTEGRATED SENSORS
units. The lock transmitter must learn what type of entry door it will
be housed in. Follow the steps below to prep the lock transmitter.
Remove the lock transmitter from the door, and lift up a corner of
the plastic cover to expose the battery.
Remove the plastic tab separating the battery from the device.
Push down on the battery to ensure that the battery is firmly in
place. Make sure plastic cover is flat and in place.
NOTE: Once the plastic tab is removed from the battery, you
will have 2 minutes for your lock transmitter to learn what type of
door it will be housed in. If 2 minutes pass without the transmitter
successfully learning your door type, follow steps for removing and
reinserting the battery on page 14.
Insert the lock transmitter back into your entry door; close and
lock the door, then wait 10 seconds. The lock transmitter has now
learned what type of door it is housed in.
You are ready to sync LOCK SENSOR to BRIDGE.
5. Sync LOCK SENSOR to BRIDGE
Each INTEGRATED ENTRY DOOR SENSOR will need to be synced
to BRIDGE. You will have 2 minutes after completing Step 4 to
complete this step. If syncing is not successful within 2 minutes,
remove then replace the battery and repeat steps 4 and 5.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
PLASTIC COVER
BATTERY
TAB
BATTERY TAB
REMOVED
UNLOCKED
LOCKED
LOCK
TRANSMITTER

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 11
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the
side of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is
flashing. BRIDGE will remain in sync mode for 2 minutes.
BRIDGE will then beep, and orange light will turn off to indicate
BRIDGE exited sync mode.
To sync LOCK SENSOR to BRIDGE, unlock then lock your entry
door 2 times within 10 seconds.
Wait for the light on BRIDGE to flash green and beep for
2 seconds. This will indicate a successful sync.
If LOCK SENSOR sync is unsuccessful, unlock then lock your
entry door 2 more times within 10 seconds. Then wait until
BRIDGE indicates a successful sync.
Repeat the previous steps until all INTEGRATED ENTRY DOOR
SENSORS have been synced to BRIDGE.
To exit sync mode, press and hold Sync button on BRIDGE until
light stops flashing orange.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
UNLOCKED
LOCKED

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 12
WITH HOME AUTOMATION
BRIDGE supports two types of home automation systems,
Professionally Installed and Do-It-Yourself (DIY) Z-Wave. For
a list of compatible home automation systems or syncing
instructions, visit Insynctive.Pella.com.
6. Test INTEGRATED ENTRY DOOR SENSORS
Each INTEGRATED ENTRY DOOR SENSOR should be tested to
ensure proper function after it is synced.
To test LOCK SENSOR, unlock your entry door and verify
that LOCK SENSOR reports the product as unlocked on your
STATUS INDICATOR or compatible home automation system.
BRIDGE will beep twice.
To test OPEN/CLOSE SENSOR, open your entry door and verify
that OPEN/CLOSE SENSOR reports the product as opened
on your STATUS INDICATOR or compatible home automation
system. BRIDGE will beep twice.
If any of these steps fail, see the troubleshooting information
on page 19.
NOTE: If you have selected the chimes to be off, BRIDGE will
not beep. See Bridge Product Guide for information on setting
up chimes.
DETAILED INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
UNLOCKED
LOCKED

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 13
HOW TO FIND PRODUCT MANUFACTURER’S CODE
Each Pella®Insynctive®product contains a label with a
Manufacturer’s Code that will be required to help Pella Customer
Service identify the product if service is required. To locate
the Manufacturer’s Code for LOCK SENSOR for Entry Door by
Pella with Deadbolt Lock, remove LOCK SENSOR from the jamb
and look at the sticker on the back of the device. To locate the
Manufacturer’s Code for LOCK SENSOR for Entry Door by Pella
with Multipoint Lock, pull lock transmitter from your entry door.
The label is on the circuit board next to the battery. To locate
the Manufacturer’s Code for OPEN/CLOSE SENSOR, remove the
battery cover and carefully pull out the circuit board. The sticker
will be located on the circuit board.
NOTE: Electrostatic-sensitive. Avoid touching the antenna or
circuit board when accessing the Manufacturer’s Code.
CARE AND MAINTENANCE
• Test Insynctive products at least once per year to help ensure
proper operation.
• Do not paint over SENSORS.
REPLACING BATTERIES
See Insynctive.Pella.com/Support for how-to videos.
When INTEGRATED ENTRY DOOR SENSOR battery is low, a signal
will be sent to BRIDGE. To aid in identifying which SENSOR has a
low battery, BRIDGE will beep twice and then issue a long tone
when INTEGRATED ENTRY DOOR SENSOR with the low battery
changes from locked to unlocked or opened to closed.
To replace the battery on OPEN/CLOSE SENSOR:
• Use a flathead screwdriver to carefully remove the plastic
endcap from the OPEN/CLOSE SENSOR.
• Grip the edges of the circuit board and pull it out to gain access
to the battery.
• Carefully slide out the battery and replace with a CR2 battery.
• Slide circuit board back inside SENSOR and install the plastic
endcap back onto the SENSOR.
• Wait 2 minutes, then test SENSOR by opening the entry door
with installed SENSOR. BRIDGE should beep twice. Resyncing
SENSOR is not required after battery change.
ADDITIONAL INSTRUCTIONS
MANUFACTURER’S
CODE
CIRCUIT
BOARD
BATTERY
OPEN/
CLOSE
SENSOR CIRCUIT
BOARD
PRODUCT CODE
OPEN/CLOSE SENSOR
BATTERY
CIRCUIT BOARD
ANTENNA TRACED
ON CIRCUIT BOARD
(HIGHLIGHTED IN RED)
LOCK SENSOR FOR ENTRY DOOR BY PELLA
WITH DEADBOLT LOCK
PRODUCT CODE
LOCK SENSOR FOR ENTRY DOOR BY PELLA
WITH MULTIPOINT LOCK

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 14
To replace the battery on LOCK SENSOR for Entry Door by Pella
with Deadbolt Lock:
• Use a flathead screwdriver to carefully remove the battery cover
from LOCK SENSOR.
• Carefully remove the battery and replace with a CR2 battery.
• Install the battery cover back onto SENSOR.
• Wait 2 minutes, then test SENSOR by locking then unlocking the
entry door with installed SENSOR. BRIDGE should beep twice when
unlocked. Resyncing SENSOR is not required after battery change.
To replace the battery on LOCK SENSOR for Entry Door by Pella
with Multipoint Lock:
• Remove the lock transmitter from your entry door, then lift up
the corner of the plastic cover to reveal the battery.
• Carefully replace with a CR2032 battery, ensuring that the plus
(+) side of the battery faces toward you.
• Replace clear plastic cover over battery and ensure that battery
is seated, then insert lock transmitter back into your entry door.
• Close and lock the door within 2 minutes of replacing the
battery to teach SENSOR what type of product it is installed in.
• Wait 2 minutes, then test SENSOR by unlocking your entry door
with installed SENSOR. BRIDGE should beep twice. Resyncing
SENSOR is not required after battery change.
WARNING: Batteries carry the risk of fire, explosion and
burns. Do not recharge, disassemble or incinerate.
IMPORTANT NOTES:
• Electrostatic-sensitive. Avoid touching the antenna or circuit
board when changing the battery.
• Failure to change battery promptly when low will impair
SENSOR performance.
• Properly dispose of used batteries based on your local
requirements. A best practice is to dispose of batteries at
your local home chemical collection center. California Only:
Contains perchlorate material. See dtsc.ca.gov/hazardouswaste/
perchlorate for any special handling regulations.
ADDITIONAL INSTRUCTIONS (continued)
LOCK
SENSOR
BATTERY
COVER
BATTERY
BATTERY
COVER
PLASTIC COVER
OPEN/CLOSE
SENSOR
ENTRY DOOR BY PELLA
WITH DEADBOLT LOCK
ENTRY DOOR FROM PELLA
WITH MULTIPOINT LOCK

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 15
DELETING INTEGRATED SENSOR for Entry Door by Pella
with Deadbolt Lock
Deleting INTEGRATED ENTRY DOOR SENSORS may be needed
if you no longer have a use for INTEGRATED ENTRY DOOR
SENSORS. See Insynctive.Pella.com/Support for how-to-videos.
1. Prepare OPEN/CLOSE SENSOR
Use a small flathead screwdriver to remove the plastic endcap from
OPEN/CLOSE SENSOR. Grip the edges of the circuit board and pull
it out to gain access to the battery. Slide out the battery, then slide
it back in, then reinsert OPEN/CLOSE SENSOR into your entry door.
Install the plastic endcap back onto OPEN/CLOSE SENSOR.
NOTE: Once the battery is removed, you will have 2 minutes to
delete your OPEN/CLOSE SENSOR from BRIDGE. If 2 minutes pass
without successful deletion, remove and insert the battery again.
You are ready to delete OPEN/CLOSE SENSOR from BRIDGE.
2. Delete OPEN/CLOSE SENSOR from BRIDGE
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To delete OPEN/CLOSE SENSOR from BRIDGE, open then close
your entry door twice within 5 seconds.
Wait for the light on BRIDGE to flash red and beep 3 times. This will
indicate a successful deletion.
If OPEN/CLOSE SENSOR deletion is unsuccessful, return to Step 1
and retry the process.
ADDITIONAL INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
BATTERY
DOOR
PANEL
PLASTIC
ENDCAP
OPEN/CLOSE
SENSOR

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 16
3. Prepare LOCK SENSOR
Use a small flathead screwdriver to remove the battery cover
on LOCK SENSOR. Carefully remove and replace the battery.
Ensure the battery is correctly installed. Replace battery cover
on SENSOR.
NOTE: Once the battery is removed, you will have 2 minutes to
delete your LOCK SENSOR from BRIDGE. If 2 minutes pass without
successful deletion, remove and insert the battery again.
You are ready to delete INTEGRATED LOCK SENSOR from BRIDGE.
4. Delete LOCK SENSOR
Each INTEGRATED ENTRY DOOR SENSOR will need to be
deleted from BRIDGE.
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To delete LOCK SENSOR from BRIDGE, ensure your entry door is
closed and locked; then unlock and lock your door 2 times within
10 seconds.
Wait for the light on BRIDGE to flash red and beep 3 times. This
will indicate a successful deletion.
If LOCK SENSOR deletion is unsuccessful, return to Step 3 and
retry the process.
Repeat the previous steps until all INTEGRATED ENTRY DOOR
SENSORS have been deleted from BRIDGE.
To exit sync mode, press and hold Sync button on BRIDGE until
light stops flashing orange.
WITH HOME AUTOMATION
BRIDGE supports two types of home automation systems,
Professionally Installed and Do-It-Yourself (DIY) Z-Wave. Visit
Insynctive.Pella.com for a list of compatible home automation
systems and deletion instructions.
ADDITIONAL INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
LOCK
SENSOR
BATTERY
COVER
BATTERY
BATTERY
COVER
UNLOCKED
LOCKED

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 17
DELETING INTEGRATED SENSOR for Entry Door by Pella with
Multipoint Lock
Deleting INTEGRATED ENTRY DOOR SENSORS may be needed
if you no longer have a use for INTEGRATED ENTRY DOOR
SENSORS. See Insynctive.Pella.com/Support for how-to videos.
1. Prepare OPEN/CLOSE SENSOR
Use a small flathead screwdriver to remove the plastic endcap
from OPEN/CLOSE SENSOR. Grip the edges of the circuit board
and pull it out to gain access to the battery. Slide out the battery,
then slide it back in, then reinsert OPEN/CLOSE SENSOR into
your entry door. Install the plastic endcap back onto OPEN/
CLOSE SENSOR.
NOTE: Once the battery is removed, you will have 2 minutes to
delete your OPEN/CLOSE SENSOR from BRIDGE. If 2 minutes pass
without successful deletion, remove and insert the battery again.
You are ready to delete OPEN/CLOSE SENSOR from BRIDGE.
2. Delete OPEN/CLOSE SENSOR from BRIDGE
Each INTEGRATED ENTRY DOOR SENSOR will need to be
deleted from BRIDGE.
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To delete OPEN/CLOSE SENSOR from BRIDGE, open then close
your entry door 2 times within 5 seconds.
Wait for the light on BRIDGE to flash red and beep 3 times. This will
indicate a successful deletion.
If OPEN/CLOSE SENSOR deletion is unsuccessful, return to Step
1 and retry the process.
ADDITIONAL INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
DOOR
PANEL
PLASTIC
ENDCAP
OPEN/CLOSE
SENSOR
BATTERY

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 18
3. Prepare LOCK SENSOR
Remove lock transmitter from door and lift up a corner of the
clear plastic cover to expose the battery. Remove and reinsert the
battery to place LOCK SENSOR in deletion mode for 2 minutes.
NOTE: If 2 minutes pass without a successful deletion, remove
and insert the battery again.
Insert the lock transmitter back into your entry door, close and
lock the door, then wait 10 seconds.
The lock transmitter has now learned what type of door it is
housed in. You are ready to delete LOCK SENSOR from BRIDGE.
4. Delete LOCK SENSOR from BRIDGE
WITHOUT HOME AUTOMATION (Stand-Alone Mode)
Press and hold BRIDGE Sync button until light begins flashing
orange. The Sync button is the bottom button located on the side
of BRIDGE.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then
beep, and orange light will turn off to indicate BRIDGE exited
sync mode.
To delete LOCK SENSOR from BRIDGE, lock then unlock your
entry door; repeat 2 times within 5 seconds.
Wait for the light on BRIDGE to flash red and beep 3 times. This
will indicate a successful deletion.
If LOCK SENSOR deletion is unsuccessful, return to Step 3 and
retry the process.
Repeat the above steps until all INTEGRATED ENTRY DOOR
SENSORS have been deleted from BRIDGE.
To exit sync mode, press and hold Sync button on BRIDGE until
light stops flashing orange.
WITH HOME AUTOMATION
BRIDGE supports two types of home automation system
Professionally Installed and Do-it-Yourself (DIY) Z-Wave. For
a list of compatible home automation systems and deletion
instructions, visit Insynctive.Pella.com.
ADDITIONAL INSTRUCTIONS (continued)
LIGHT
SYNC
BUTTON
TEST
BUTTON
BRIDGE
PLASTIC COVER
BATTERY
TAB
BATTERY TAB
REMOVED
UNLOCKED
LOCKED
LOCK
TRANSMITTER

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 19
TROUBLESHOOTING
Also refer to Insynctive.Pella.com/Support for more troubleshooting information, including videos,
frequently asked questions and reference materials.
PROBLEM CAUSE AND POSSIBLE SOLUTION
Cannot sync LOCK SENSOR
to BRIDGE.
Verify LOCK SENSOR battery is installed correctly and plastic battery
tab has been removed. See page 5 for additional information.
Remove and reinstall battery to restart sync mode.
Move BRIDGE to same room as LOCK SENSOR to ensure that range
is not an issue.
Verify magnet is in place.
BRIDGE does not beep when
entry door is opened.
Verify that BRIDGE chime feature is turned on. See Bridge Product
Guide for details.
Battery may be too low to operate OPEN/CLOSE SENSOR. Replace
battery. See page 13 for additional information.
OPEN/CLOSE SENSOR may be out of range. Move BRIDGE closer to
OPEN/CLOSE SENSOR. Verify that BRIDGE has power.
For Entry Door with Multipoint Lock, verify magnet is in place on
door jamb and is aligned with the position of the OPEN/CLOSE
SENSOR in the panel.
BRIDGE does not beep when
entry door is unlocked.
Verify that BRIDGE chime feature is turned on. See Bridge Product
Guide for details.
Battery may be too low to operate LOCK SENSOR. Replace battery.
See page 14 for additional information.
LOCK SENSOR may be out of range. Move BRIDGE closer to LOCK
SENSOR. Verify that BRIDGE has power.
Verify magnet is in place.
BRIDGE beeps 3 times when
entry door is opened.
Battery is low in OPEN/CLOSE SENSOR; replace battery.
BRIDGE beeps 3 times when
entry door is unlocked.
Battery is low in LOCK SENSOR; replace battery.

PELLA®INSYNCTIVE®INTEGRATED ENTRY DOOR SENSOR PRODUCT GUIDE | 20
FCC COMPLIANCE AND INDUSTRY CANADA
This equipment has been tested and found to comply with the limits for Class B digital devices,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a different circuit from the receiver.
• Consult the dealer or an experienced radio/TV contractor for help.
Changes or modifications not expressly approved by Pella Corporation could void the user’s
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Cet appareil est conforme avec Industrie Canada exempts de licence standard RSS. L’opération
est soumise aux deux conditions suivantes: (1) cet appareil ne peut causer d’interférences, et (2)
cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un
mauvais fonctionnement de l’appareil.
Lock Sensor for Entry Door with Deadbolt Lock
FCC ID: SO7-205Y0000
IC ID: 11009A-205Y0000
Lock Sensor for Entry Door with Multipoint Lock
FCC ID: SO7-13N80000
IC ID: 110009A-13N80000
Entry Door Open/Close Sensor
FCC ID: SO7-205Z0000
IC ID: 11009A-205Z0000