Pella Insynctive User manual

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 1
BRIDGE
WHAT’S NEEDED:
• POWER SUPPLY AND CORD (included)
• ONE OR MORE PELLA INSYNCTIVE PRODUCTS (sold separately)
• PELLA INSYNCTIVE STATUS INDICATOR (optional — sold separately): Indicates status
of Pella Insynctive SENSORS. Or you can use the Insynctive App or a compatible home
automation system.*
BRIDGE wirelessly connects your Pella Insynctive
products to Insynctive App or a compatible home automation system.*
* For a list of compatible smart devices and home automation systems, visit Pella.com/Insynctive.
PELLA®INSYNCTIVE®PRODUCT GUIDE

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 2
General and Safety Information
nRegistering Products
nNeed Help?
nHome Automation
nWarnings
Product Overview
nSpecifications
Detailed Instructions
nInstallation Recommendations
nBridge Setup
nFactory Reset Bridge
nClear Bridge Memory
Additional Instructions
nVolume and Chime Settings
nVolume Adjust Mode
nChanging Chime Settings
nCare and Maintenance
Special Features
nSensor Test Mode
nFaults
Troubleshooting
FCC Compliance and Industry Canada
Limited Warranty
Software License Agreement and Privacy Policy
TABLE OF CONTENTS
3
4
5
8
10
13
14
15

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 3
REGISTERING PRODUCTS
Visit Insynctive.Pella.com/Registration to register your new Pella®Insynctive®products.
NEED HELP?
For instant access to warranties, troubleshooting information and videos,
visit InsynctiveSupport.Pella.com or call 855-473-5524.
HAVE A HOME AUTOMATION SYSTEM?
To view a list of compatible systems and find instructions on how to sync Pella Insynctive products,
visit Pella.com/Insynctive.
WARNING
Failure to adhere to the warnings below may result in death, serious injury and/or loss
of valuables.
• Pella Insynctive BRIDGE is not 100% reliable for a variety of reasons. For example, BRIDGE:
— communicates data wirelessly, and wireless data is susceptible to interference or failure.
— requires proper installation.
— may be damaged after installation.
Therefore, Pella Insynctive products should not be relied upon in situations where life, safety, and/or
protection of valuables are solely dependent on their function. Test each product at least once per
year to help ensure proper operation.
• BRIDGE may be connected to a non-Pella product such as a compatible home automation
system. All systems are subject to compromise or failure to warn for a variety of reasons.
Review and comply with the information for the system that is connected with BRIDGE.
• Pella Insynctive products are not a substitute for careful adult supervision of children.
• Keep small parts out of the reach of children. If small parts are swallowed, immediately seek
medical help.
• Use only Pella-provided power supply and cord. Failure to do so may result in damage
to BRIDGE that would not be covered by the warranty.
GENERAL AND SAFETY INFORMATION

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 4
SPECIFICATIONS:
Frequency: 433.92 MHz (Insynctive), 908.42 MHz (Z-Wave)
Operating Temperature: 32° – 120°F (0°– 49°C)
Operating Humidity: 5% – 95% RH noncondensing
Enrollment Capacity: 128 devices
Power Supply and Cord: 5V, 1A. Only use provided Power Supply.
Indoor Use Only
BRIDGE is the wireless communication hub that connects your
Pella®Insynctive®products to STATUS INDICATOR, Insynctive App
or a compatible home automation system.1
BRIDGE can be operated without home automation (stand-alone mode), using the Insynctive App,
or can be used with home automation. For a list of compatible smart devices and home automation
systems, visit Pella.com/Insynctive.
WITHOUT HOME AUTOMATION (Stand-Alone Mode):
In stand-alone mode, BRIDGE will beep twice (if chime is enabled) when Pella Insynctive SENSORS
within the system change to opened or unlocked status. BRIDGE will provide current SENSOR status
to STATUS INDICATOR when STATUS INDICATOR senses motion within its field of range.
WITH INSYNCTIVE APP2:
Download the Insynctive App to have greater control over your home — providing you with more
security, comfort and convenience. When synced with Pella Insynctive technology products, it helps
you monitor your windows and doors and control your Pella blinds and shades while at home
and away.
WITH HOME AUTOMATION:
Connecting BRIDGE to a home automation system can provide additional functionality and
greater control within your home. If using a home automation system with Z-Wave, BRIDGE
must be located in the same room — in close proximity to the Z-Wave gateway (within 30 feet).
1For a list of compatible smart devices and home automation systems, visit Pella.com/Insynctive.
2The Pella Insynctive App is currently only compatible with Apple devices that support iOS 9 or higher and Android devices 4.0 or higher.
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PRODUCT OVERVIEW

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 5
BRIDGE SETUP
See InsynctiveSupport.Pella.com for how-to videos.
INSTALLATION RECOMMENDATIONS
WITHOUT HOME AUTOMATION (STAND-ALONE MODE):
Locate near home router, ideally in area where chime can be heard.
Plug network cable into BRIDGE and open port on router.
INSTALLATION RECOMMENDATIONS
1. Get Started
Using the provided power supply and cord, plug BRIDGE into an
electrical outlet. Light will turn green, indicating boot up, and cycle
through a color wheel checking for, or updating, firmware, then flash
blue to indicate it is in sync mode.
2. Sync Your Pella®Insynctive®Smart Products
Press and release the Sync button until the light begins flashing orange.
NOTE: BRIDGE is in sync mode while the orange light is flashing.
BRIDGE will remain in sync mode for 2 minutes. BRIDGE will then beep,
and orange light will turn off to indicate BRIDGE has exited sync mode.
BRIDGE is now ready to sync to Insynctive products.
Refer to the Quick Start Guide included with your Insynctive product(s)
for instructions on how to sync with BRIDGE.
WITH HOME AUTOMATION:
BRIDGE supports two types of home automation systems, Professionally
Installed and Do-It-Yourself (DIY) Z-Wave. Visit Pella.com/Insynctive for
a list of compatible home automation systems and additional
setup instructions.
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DETAILED INSTRUCTIONS

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 6
FACTORY RESET BRIDGE
It may be necessary to restore BRIDGE to its factory default state.
This will delete all products that have been synced to BRIDGE and
any connections to a home automation system. To perform a
factory reset:
• Press and hold both buttons while plugging BRIDGE into wall outlet,
using the provided power supply and cord.
• Continue to hold the buttons for about 10 seconds until BRIDGE
sounds a long beep and flashes green to acknowledge successful
reset. BRIDGE will reboot and light will turn to green, color wheel,
then blink blue.
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DETAILED INSTRUCTIONS (continued)

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 7
CLEAR BRIDGE MEMORY
If a SENSOR stops functioning for any reason, the last reported state
of the nonfunctioning SENSOR will remain in the memory of BRIDGE.
• If the last reported status was unlocked, STATUS INDICATOR will no
longer display locked status, even if all functional SENSORS are in the
locked state.
• If the last reported status was open, STATUS INDICATOR will no
longer display closed status, even if all functional SENSORS are in the
closed state.
In addition, BRIDGE will report a supervisory fault when the SENSOR
fails to report in for 12 hours. To avoid these issues, BRIDGE memory
may be cleared to default the nonfunctioning SENSOR.
To clear the memory:
• While BRIDGE is plugged in, press and hold both the Sync and
Test buttons until BRIDGE beeps three times. This will require the
buttons to be held for about 5 seconds.
• All SENSORS within memory will then default to locked and closed
state, even if some SENSORS are in the unlocked or open state.
• All functional SENSORS must then be operated to update the state
within BRIDGE memory, or the state will automatically update in
approximately 1 hour when a supervisory signal is sent from each
SENSOR.
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FRONT
DETAILED INSTRUCTIONS (continued)

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 8
ADDITIONAL INSTRUCTIONS
VOLUME AND CHIME SETTINGS
BRIDGE uses lights and chimes to signal a number of changes within
the system, such as unlocking or opening of a window or door,
successful sync or deletion of a product, or detection of a fault. (A fault
is an occurrence that interferes with the regular operation and function
of the product.) For more information on faults, see page 12.
VOLUME ADJUST MODE
Control the chime volume by pressing and holding the sync button on
BRIDGE for approximately 10 seconds, until the light turns solid purple.
Then press and release the sync button to change between volume
levels of High, Low and Off. Each press of the sync button will change
the volume level (BRIDGE light will be purple) and BRIDGE will beep at
the corresponding volume level. BRIDGE will exit Volume Adjust Mode
and the light will turn off when no buttons are pressed for 10 seconds.
CHANGING CHIME SETTINGS
Set the chime control volume to your preference using the Bridge
Configurations web page. Note that the chime volume only controls
BRIDGE chime when a door or window is opened or unlocked. If
volume is set to Off, BRIDGE will not beep when a window or door
is opened or unlocked. However, it will continue to beep for other
indications such as when a fault is detected or a device is
tampered with.
CARE AND MAINTENANCE
• Use indoors and keep away from sources of water and moisture.
• Test Insynctive®products at least once per year to help ensure
proper operation.
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PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 9
SENSOR TEST MODE
Sensor test mode may be used to determine if SENSOR is
operating properly.
• To enter sensor test mode, press and release the Test button
on BRIDGE. BRIDGE will beep and light will turn solid orange.
• Operate any SENSOR (lock or unlock door or window, etc.)
to begin the test. If SENSOR is operating properly and signal
strength is good, BRIDGE will beep three times and light will
turn green.
• If signal strength is poor, BRIDGE will issue a long tone
and light will turn red. If this occurs, see troubleshooting
information on page 14.
• If there is no response from BRIDGE, try operating SENSOR
again. If there is still no response, see troubleshooting
information on page 14.
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SPECIAL FEATURES

PELLA®INSYNCTIVE®BRIDGE PRODUCT GUIDE | 10
FAULTS
BRIDGE monitors communication and battery status of synced
products. A fault is an occurrence that interferes with the regular
operation and function of the product. If one of the faults in the
table below is detected:
• BRIDGE will beep and light will flash orange to
display a fault code to assist in troubleshooting.
• The fault code will repeat three times.
• BRIDGE will repeat the fault code every 15 minutes
until the fault is silenced or the fault is corrected.
• To silence the fault for 24 hours, press the Test button
on BRIDGE while the fault code is being displayed.
• The light will remain solid orange to indicate that a
fault still exists. The chimes will reoccur in 24 hours.
FAULT
SENSOR Low Battery Fault
Z-Wave Trouble
Supervisory Fault
CONDITION
SENSOR reports a low battery.
BRIDGE sends several commands
to the Z-Wave home automation
system and receives no response.
SENSOR fails to report for
12 hours.
FAULT NOTIFICATION
Three beeps and the orange
light flashes one time.
Three beeps and the orange
light flashes three times.
Three beeps and the orange
light flashes four times.
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SPECIAL FEATURES (continued)