Perma child safety 2738 User manual

#2738
Ultimate
Retractable Gate
INSTRUCTION MANUAL
This product complies with safety standard ASTM F1004-21
IMPORTANT! READ AND FOLLOW
THESE INSTRUCTIONS
CAREFULLY AND KEEP
FOR FUTURE REFERENCE.
INSTALLATION VIDEO
FITS OPENINGS
98.8cm
(38.9”)
33cm - 1.8m
(13” - 71”)
TALL

TABLE OF CONTENTS
SAFETY INFORMATION
General
Maintenance
Warnings
Mountings / Tools Required
WHAT’S IN THE BOX
Parts
INSTALLATION
Gate Placement
With Skirting or Baseboard
Inside Opening or Doorway
Outside Opening or Doorway
To Attach / To Remove
OPERATION
How to Open
Cleaning Instructions
SUPPORT
Warranty Certificate
Warranty Card
After Sales Support
03
03
04-05
06-07
08-09
10
11
12-13
14
15
16
17
18
19
19
02

Read this instruction manual carefully and keep it in a safe place for
future reference.
The correct use and maintenance of this product is essential.
Regularly check that the gate is functioning correctly, lubricate hinges and
moving components. Tighten and adjust mounts to ensure secure smooth
operation. Inspect all components regularly and stop using if any
component is damaged or missing.
Refer to pages 16 & 17 for operation and cleaning instructions.
GENERAL
MAINTENANCE
SAFETY INFORMATION
03

• To prevent serious injury or death, securely install gate or
enclosure and use according to manufacturer instructions.
• Incorrect installation can be dangerous.
• Danger to older children if climbing over the product.
• Discontinue the use of the safety barrier if it becomes damaged,
broken or disassembled.
• The safety barrier must not be fitted across windows.
• Never install this product on glass doors. Install this product against
reliable doors or walls.
• If the safety barrier is used at the top of the stairs, it should not be
positioned below the top level.
• The minimum distance to the first step of the stairs is 25cm (10”)
when used at the top of stairs.
• If the safety barrier is used at the bottom of the stairs, it should
be positioned at the front of the lowest tread possible.
• This safety barrier is for domestic use only.
• This safety barrier has a manual closing system.
• Do not use the safety barrier if any components are damaged
or missing.
• Children have died or been seriously injured when gates /
enclosures are not securely installed.
04
WARNING

• Always check that the safety barrier is correctly closed.
• Use only with the locking / latching mechanism securely engaged.
• Gate must be installed as close to the ground as possible, as per the
installation guides.
• Never use with a child able to climb over or dislodge / open the gate
or enclosure.
• Regularly check that the safety barrier is properly installed and secure.
• ALWAYS install and use gates / enclosures as directed, using all
required parts. All parts should be obtained from after sales support.
• Barrier must be fitted between rigid surfaces such as plaster board,
timber or hard wall.
• This product is intended for use with children from 6 to 24 months or
small to medium pets from 4.5kg (10 Ibs) up to 18kg (40 Ibs).
• Do not put any goods which can be grabbed by children or pets near
this product to prevent injury.
• Before using this product, carefully inspect for any loose parts and
whether any parts need to be tightened.
• NEVER use to keep child away from pool.
• Never leave child unattended when using this product.
• You MUST install mounting hardware to keep gate in place. Without
mounting hardware, child can push out and escape.
05
WARNING

SAFETY INFORMATION
Gate must be installed in a structurally sound opening. Ensure mounting
surface (wall, door, stair posts, etc.) is strong, rigid and has an even
surface.
Note: If the safety barrier is used at the top of the stairs, it should not be
positioned below the top level. If the safety barrier is used at the bottom of
the stairs, it should be positioned at the front of the lowest tread possible.
This gate must only be fixed to a solid and secure surface. If unsure, check
with a qualified builder or trades person that the installation you intend is
suitable and safe within the chosen location.
MOUNTINGS
TOOLS REQUIRED
PENCIL
DRILL
PHILLIPS HEAD
SCREW DRIVER
06

SAFETY INFORMATION
FOR INSTALLATION
Wood Screws
Anchor
07
FOR INSTALLATION
Wood Screws
1. Drill 5mm (3/16”)
Pilot Hole
2. Clear Hole 4. Tighten slowly3. Insert Anchor & Tap
Select the appropriate fixing method from the list below.
Locate the wood stud and follow the wood mounting instructions.
Do not mount into dry wall without additional support.
HARD WALL MOUNTING BRICK / CONCRETE
1. Drill 2mm (5/65”)
Pilot Hole
2. Clear Hole 4. Tighten slowly3. Insert Screw
WOOD MOUNTING
1. Drill 2mm (3/32”)
Pilot Hole
2. Insert Screw Do not mount without
additional support
3. Tighten slowly
DRY WALL MOUNTING

WHAT’S IN THE BOX
PARTS
1 x Gate Assembly
1 x Gate Mount Installation Guide
1 x Catch Installation Guide
08

WHAT’S IN THE BOX
1 x Upper Gate Mount 1 x Lower Gate Mount
6 x Wall Spacers
8 x Wall Plugs
4 x 35mm (1 3/8”)
Upper Mount Screws
(use with spacers)
4 x 25mm (1”)
Mount Screws
2 x Catch Mounts
09

Gate Placement
Suitable placement of Gate and Catch Mount
INSIDE OPENING OR DOORWAY
OUTSIDE OPENING OR DOORWAY
INSTALLATION
10

INSTALLATION
Skirting or Baseboard
To help correct for the offset of the skirting board or
baseboard, Spacers will be required. Measure the width of
your skirting / baseboard and use the closest number of
Spacers to fit this width. Each Spacer is 5mm (3/16”) thick.
Align Spacers and Mounts in their correct position, use a phillips
screw driver to tighten Screws until each Mount is secure.
Additional Wall Spacers are available from after sales support.
NOTE: Only use spacers for
the Upper Gate Mount and
the Upper Catch Mount.
5mm
(3/16”)
11

Step 1.
Inside Opening or Doorway
Hold guides vertically and completely outstretched against
mounting surface with the end marked “FLOOR” even with
the floor. Mark screw hole positions. Remove templates.
INSTALLATION
12
NOTE: Leave at least 20mm (3/4”) between Guide and the edge of
the opening to ensure gate won’t overhang edge.

INSTALLATION
NOTE: These holes must
be used to mount inside
an opening or doorway.
NOTE: Ensure Lower Catch
Mount has locking groove.
Step 2.
Align the Upper & Lower Gate
Mount on the side you want the
gate to extend from. Tighten
Screws until each Mount is
secure.
Step 3.
Align the Catch Mounts in their
correct position on the side you
want the gate to extend.
Tighten Screws until each
Mount is secure.
13

INSTALLATION
Step 3.
Outside Opening or Doorway
Follow Steps 1 & 2 from “Installation Inside Doorway or
Opening” on pages 12 & 13.
Align each Mount in their correct position.
Tighten Screws until each Mount is secure.
NOTE: These holes must be
used to mount outside an
opening or doorway.
14

INSTALLATION
15
To Attach
Attach Gate Assembly to the
Gate Mounts by aligning the gate
directly above and sliding straight
down over Mounts. The gate will
lock in place with a “Click”.
Check that the Assembly is flush
against the wall and is locked
firmly in place.
To Remove
To remove gate from the
Mounts, push and hold the
release button while sliding
the gate upwards.
SLIDE
“CLICK”
SLIDE
PUSH +
HOLD

OPERATION
HOW TO OPEN
1. Push
To unlock the mechanism
simply push down.
2. Twist + Release
While still pushing down,
turn the button clockwise.
Then release.
3. Pull
Pull handle in one fluid
movement as stopping will
engage lock. Hook onto
Catch Mounts to secure.
ONE HANDED
OPERATION
NOTE: When gate is retracting always hold
the handle and guide the gate evenly back
into its original position. Never let go of the
handle when gate is retracting.
16

Simply use a soft damp cloth to wipe gate, dry after
cleaning. Do not use chemical or abrasive cleaners.
CLEANING INSTRUCTIONS
17

WARRANTY CERTIFICATE
SUPPORT
Congratulations! You have made an excellent choice of this quality product. Our commitment to
quality also includes our service. Should you, contrary to excpectations, experience defects due to
manufacturing faults, we will provide you with a warranty against defects as follows:
WARRANTY
The product is guaranteed to be free from from defects in workmanship and parts for a period of 12
months from the date of purchase. Defects that occur within this warranty period, under normal use
and care, will be repaired, replaced or refunded at our discretion. The benefits conferred by this
warranty are in addition to all rights and remedies in respect of the product that the consumer has
under the Competition and Consumer Act 2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
PROOF OF PURCHASE
This warranty is valid for the original purchase and is not transferable. Please keep your purchase
docket, tax invoice or receipt as proof of purchase and date of which the purchase was made.
EXTENT OF WARRANTY
This warranty is limited to defects in workmanship or parts. All defective products or parts will be
repaired or replaced. This warranty does not cover consumable items.
NORMAL WEAR AND TEAR
This warranty does not cover normal wear and tear to the products or parts.
EXCLUSIONS
This warranty does not cover:
• Any defects caused by an accident, misuse, abuse, improper installation or opertion, lack of
reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person
not authorised by the distributor.
• Any product that has not been installed operated or maintained in accordance with the
manufacturer operating instructions provided with the product.
• Any product that has been used for purposes other than domestic use.
TO MAKE A CLAIM
If a defect in the goods appears within 12 months, you are entitled to claim a warranty. Please
contact after sales support via the link below:
www.permachildsafety.com/contact-us
Please ensure that you have a copy of proof of purchase so that we are able to respond as quickly
and efficiently as possible.
18

DETAILS:
PRODUCT NAME: Ultimate Retractable Gate
PRODUCT NUMBER: 2738
YOUR NAME:
ADDRESS:
PHONE:
EMAIL:
DATE OF PURCHASE:
LOCATION OF PURCHASE:
We recommend that you keep a copy of your receipt, showing the date of purchase, with this
warranty certificate and keep for your reference. In the event of a product fault, please contact
after sales support. Ensure that you include the product details (as shown on this card) so that
we are able to respond as quickly and efficently as possible.
WARRANTY CARD
AFTER HOURS SUPPORT
SUPPORT
Scan the QR code for Live Chat Support
or visit: permachildsafety.com/contact-us
19

Scan the QR code for Live Chat Support
or visit: permachildsafety.com/contact-us
Perma Child Safety @permachildsafety