Philips medication dispenser User manual
Philips
Medication Dispenser
User Manual
Table of Contents
Table of Contents
Contents
Contents
Introduction ................................................1
Welcome ..............................................................1
What’s in the Box .......................................................3
PhilipsMedicationDispenser..................................5
Keypad................................................................5
AtaGlance............................................................6
FrequentlyAskedQuestions..............................................8
Preparing and Loading Medication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Determine How Many Days of Medication to Load . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Prepare Medication.....................................................10
Loading Medication.....................................................12
FrequentlyAskedQuestions.............................................14
DispensingMedication ......................................15
Medication and Reminder Messages.......................................15
NormalOperation.....................................................16
Missed Doses..........................................................17
Early Dose ............................................................17
FrequentlyAskedQuestions.............................................18
Changing Medication and Delivery Schedule . . . . . . . . . . . . . . . . . . . . 19
Guidelines ............................................................19
ReviewFeature........................................................19
FrequentlyAskedQuestions.............................................20
Monitoring and Response ....................................21
CaregiverAlerts .......................................................21
AlmostEmptyAlerts ...................................................22
Daily Check-In .........................................................22
Online Monitoring Report...............................................22
FrequentlyAskedQuestions.............................................23
Additional Features .........................................25
Status ................................................................25
AdjustingSettings......................................................27
DemonstrationProgram................................................28
FrequentlyAskedQuestions.............................................30
Installation................................................31
SubscriberActivation...................................................31
Setup ................................................................32
Scheduling............................................................35
FrequentlyAskedQuestions.............................................36
Table of Contents
Special Installations.........................................37
Voice-over-IP (VoIP) and DSL Phone Service ...............................37
Philips Lifeline Medical Alert Service.......................................37
Answering Machines ....................................................38
SetDateandTime(nophoneline).......................................39
Adjust Volume (no phone line) ...........................................39
Manual Scheduling (no phone line)........................................40
Maintenance...............................................43
Ordering Supplies ......................................................43
Cleaning..............................................................43
Returns ...............................................................43
Dispenser Service ......................................................43
Reference .................................................45
Safety Information ......................................................45
Resetting the Philips Medication Dispenser .................................46
CaregiverAlerts .......................................................47
Troubleshooting........................................................48
RegulatoryCompliance .....................................49
FCC and Canadian ACTA Regulations .....................................49
Requirements for the United States .......................................49
RequirementsforCanada...............................................52
For assistance, call the Support Center at 1-888-632-3261.
Important Information
• AccuracyinloadingthePhilipsMedicationDispenseriscritical.Double-checkeach
cup prior to loading, and follow the loading instructions announced and displayed on
the dispenser.
• Donotloadlifesavingmedicationintothedispenser(e.g.,nitroglycerine),because
you may not be able to access it quickly in an emergency situation.
• Checktheexpirationdateofyourmedicationbeforeloading.Donotload
medication that is due to expire within 40 days.
• Ifyouhavean800#blockonyourphone,disabletheblockorallowaccesstothe
Support Center’s toll-free number so the dispenser can perform its daily check-in.
• Ifyouhavevoicemailservice,clearvoicemessagesdailysothedispensercan
perform its daily check-in.
• Thedispensermustbeplacedinanindoorlivingarea.
• Placethedispenseronahard,atsurface.
• Donotplacethedispenseronaradiatororotherheatedsurface.
• Donotplugthedispenserintoanelectricaloutletthatiscontrolledbyawallswitch,
because someone could accidentally switch off the power.
• Toreducetheriskofelectricalshockorre,donotplacethedispenserinornear
water or other liquids.
• Donotspraycleanersdirectlyontothedispenserbecausemoisturecouldgetinside
and cause damage.
• Thedispenserhasarechargeablebattery.Youshouldoccasionallycheckthe
battery’s status (please refer to the instructions on page 25). If the battery status is
below 80%, please contact the Support Center for assistance.
1
Introduction
Introduction
Welcome
Thank you for selecting the Philips Medication Dispenser.
The Philips Medication Dispenser can help simplify taking medication
properly
Taking medications at the right times and in the correct amounts is critical for health,
wellness, and safety. It takes organization and sticking to a schedule. But the more
medications prescribed, the greater the challenge. And in some situations, managing
it all can get so overwhelming for the patient – and the caregiver – that it threatens
the independence of both. But you’ve found an answer! The dispenser can help make
taking medication properly as simple as pushing a button.
Peace of mind and independence for caregivers and patients
The caregiver still has an important role to play, but the dispenser reduces the need
for intrusive and time-consuming daily visits and reminder phone calls. Whether the
caregiver is family, a friend or a healthcare provider, the Philips Medication Dispenser
makes it possible for them to prepare and set up medication a week or more in
advance. The dispenser takes it from there, with audible voice prompts that cue the
patient when it’s time to push the button and take the scheduled medication. Further
simplifying the role of the caregiver, the system is remotely monitored via phone
line. If the patient misses a dose or there is a problem with the system, the dispenser
automatically places an alert call to the caregiver. And with the online reporting feature,
the caregiver can also check in anytime to make sure that everything is going well.
2For assistance, call the Support Center at 1-888-632-3261.
Easy installation and total support
Typically, a professional installer will set up the Philips Medication Dispenser. He/she
will select an appropriate location in the home and program the medication schedule.
The caregiver should be there so the installer can answer questions and provide helpful
advice.
If you are installing the dispenser yourself, please refer to the instructions starting on
page 31. We’ve designed this User’s Manual to make it easy to understand the Philips
Medication Dispenser. But if you have any questions, please don’t hesitate to call. The
Support Center is available 24/7 to provide assistance. They’ll help make sure that the
dispenser is programmed and functioning correctly. After installation, if needed, they
will help set up service and repair appointments or next-day delivery of a replacement
system. What’s more, a Support Specialist can help take care of changes to medications
and schedules, and provide backup coverage for the patient in case the caregiver can’t
be reached. No matter what, we’ll be there for you.
Again, thank you for choosing the Philips Medication Dispenser!
3
Introduction
What’s in the Box
• PhilipsMedicationDispenser
• Medicationloadingtray
• Medicationcupsandlids
• Doorlockkeys(2)
• Telephonecable
• ACpoweradapter
• CaregiverQuickReferenceGuide(tobeleftwiththedispenserforeasyreference)
• QuickGuidetoCaregiverAlerts(smallcardforcaregiverstotakehomewiththem)
• SpecialTelephoneServiceConsiderationspamphlet
4For assistance, call the Support Center at 1-888-632-3261.
5
Introduction
Keypad
Philips Medication Dispenser
Run
Press “Run” to resume
normal operation after
you have used other
keypad features.
Setup
Press “Setup” to
adjust the time, display
brightness or speaker
volume.
Early Dose
Press “Early Dose” to
take medicine out of
the dispenser ahead of
schedule.
OK
Press “OK” to accept
or to enter a current
selection.
Arrow keys
Use the arrow keys to select
options as presented on the
display. The selected option
will blink.
Help
Press “Help” to access information about
the dispenser or to unload medication cups.
Load
Press “Load” to load
medication. Also, press
“Load” to review or
change medication that
has already been loaded
into the dispenser.
Status
Press “Status” to get
information about missed
doses, the amount of
medication remaining
in the dispenser or the
battery status.
Schedule
Press “Schedule” to start
the automatic scheduling
procedure.
6For assistance, call the Support Center at 1-888-632-3261.
Red
Button
Display
Door Key
Speaker
Medication
Dispensing
Area
Indicator
Light
At a Glance
7
Introduction
Keypad Rechargeable
Battery
Missed
Dose Bin
Cylinder
Warning: Always keep the door closed and locked, and store the key in a safe place.
8For assistance, call the Support Center at 1-888-632-3261.
Frequently Asked Questions
Will the Philips Medication Dispenser work during a power outage?
Yes.Thedispenserhasarechargeablebatterythatwillprovideupto18hoursof
backup power during a power outage. If the power has been out for 10 hours
and there is an emergency situation (such as a hurricane or snowstorm) where
the power may not be restored for hours or days, please call the Support Center
for assistance. NOTE: If you have a phone system that does not operate during a
power outage, the dispenser’s automatic monitoring service will be disabled.
Will the dispenser work if the patient doesn’t have a landline phone?
Yes.Thedispenserwillworkwithoutatelephonelineconnection,butthiswill
disable the monitoring service and outbound caregiver alert calls.
Can two people in the same home use the dispenser?
No. Because medications are so important, each person in the home should have
his or her own Philips Medication Dispenser to avoid errors with medications.
What if medications change?
Please refer to page 19 for instructions on changing medications. Caregivers may
also call the Support Center for assistance at 1-888-632-3261.
Where do I nd the serial number of the dispenser?
The serial number is printed on the label adhered to the side of the dispenser,
insidethedoor.Youcanalsoviewtheserialnumberbypressingthe“Help”keyand
selecting “S/N.”
Can the Support Center turn on the dispenser?
No. The dispenser can only be turned on using the power switch located on the
back of the dispenser.
Can the Support Center unlock and open the door of the dispenser?
No.Youmustusethesuppliedkeytounlockandopenthedoorofthedispenser.
9
Preparing and Loading Medication
Preparing and Loading
Medication
Determine How Many Days of Medication to Load
Before you get started:
• Gatherallmedicationsandhavethemedicationandreminderscheduleinfront
of you.
• Talktothepatient’sdoctororpharmacistaboutgettingallmedicationrellsonthe
same 30-day cycle.
• Ifpossible,getprescriptionsrelledatthesamepharmacy.
1. Mostcaregiverschoosetoload7-10days’worthofmedication.Theamountof
medicationyouchoosetoloadmaydependupon:
• Frequencyofcaregivervisits–Ifyouvisitthepatientweekly,itmaymakesense
to load one week’s worth of medication at a time.
• Dateofthepatient’snextdoctorappointment–Sinceprescriptionsfrequently
change, load medication for only a couple days beyond the appointment. This
willallowtimetollnewprescriptionsandalsominimizethenumberof
medication cups that will have to be changed.
10 For assistance, call the Support Center at 1-888-632-3261.
2. ThePhilipsMedicationDispenserholdsuptoa40-daysupplyofmedication.The
numberofdaysthatcanbeloadeddependsuponthenumberofdosestakenper
day.Forexample,ifthepatientrequires3dosesperday,youcanloadupto20
days’worthofmedicineintothedispenser.
Medicationdosesperday Maximum# of daysthatcanbeloaded
1 40
2 30
3 20
4 10
5 10
6 10
3. Onceyouhavedeterminedhowmanydaystoload,makesurethatyouhave
enoughmedicationtocoverthetimeperiod.Thiswilldependuponthenumber
ofpillsthataretakeneachday.Forexample,ifthepatienttakes2pillsadayand
youwanttoload7days’worthofmedication,thenyouwillneed14pills.
#ofpillsperdayx#ofdaystoload=numberofpillsrequired
Prepare Medication
• Important:Load only capsules or pills into the medication cups.
Do not use liquid medication.
• OnlyusecupsandlidsorderedthroughPhilips.
• Makesurethecupsandlidsarenotstucktogether.
• Donotoverloadcups.Makesurethelidscanbeattachedsecurelyafterloading.
• Becarefultoavoidcrushingorfoldingthecupswhenapplyingthelids.
• Makesurelidsaresecure.
1. Placetheloadingtrayonatableorcountertop.Withapencil,markthetimefor
eachdosealongtheleftsideofthetray.Therecanbeupto6differentdosetimes.
2. Placeemptycupsintotheloadingtrayatthecorrespondingdosagetimesfor
eachdayoftheweek.Iftherearefewerthan6dosesaday,therewillbeholes
leftopen.
3. Ifthisisthersttimethedispenserisbeingloaded,removethecupsthat
correspondwithdosesalreadytakenthatday.Thesewillnotbeloadedintothe
dispenser.
4. Loadmedicationintothecups.Whenyouaredone,eachcupshouldcontainthe
correctcombinationofmedicationtobetakenataparticulartime.
5. Snaplidsontothemedicationcups.
11
Preparing and Loading Medication
12 For assistance, call the Support Center at 1-888-632-3261.
Helpful Hint: Use a permanent marker to write the day and
time for each dose on the lid of the cup. This is helpful if cups
are unloaded to make medication changes or if you dispense
doses early.
The medication cups can now be loaded into the dispenser. After a week’s worth of
medication has been loaded, repeat the process above to prepare medication cups for
the remaining days or weeks.
Loading Medication
• Accuracyinloadingthedispenseriscritical.Double-checkeachcuppriortoloading,
and follow the loading instructions announced and displayed on the dispenser.
• Alwaysloadacompleteday’sworthofmedicationEXCEPTwhenloadingthe
dispenserforthersttime.Whenloadingforthersttime,youwillbeinstructed
to load only the medications remaining for the day.
• Loadcupsupsidedownintheorderthattheyaretobetaken.Inotherwords,the
1stdoseofthedayisloadedrst,the2nddoseisloadedsecond,etc.
1. Turnthekeyclockwisetoopenthedoor.
2. Pressthe key. Youwillhearandseethecylindersbeingrotated,and
thedisplaywillshow:
3. Itcantakeuptotwominutesforthedispensertocorrectlypositionthe
cylinders.Oncecomplete,“Pleaseload‘x’medicinecups”willbeannounced.
NOTE: If you do not have medication to load, do not press the “OK” key. Instead,
press the “Run” key to exit.
Youwillbeaskedtoloadtheappropriatenumberofcupsforthedatedisplayed.
Remember,ifthisisyourrsttimeloading,youwillbeaskedtoloadonlytheremaining
medicationfortherstday.
The day for which you
are loading medication
Number of medication
cups to load
“OK” will be blinking.
13
Preparing and Loading Medication
4. Loadmedicationcupsfortheday/datedisplayedonthedispenser.Makesure
toloadthecupsupsidedownintheorderthattheyaretobetaken.Inother
words,the1stdoseofthedayisloadedrst,the2nddoseisloadedsecond,etc.
1st dose
2nd dose
3rd dose
Medication is loaded on a day-by-day basis. After one day’s worth of medication is
loaded, the cylinders will rotate before the next day’s medication is loaded.
5. Whenyouhaveloadedallthecupsfor that day,pressthe“OK”keytocontinue.
Thedisplaywillshow:
“Continue” will be blinking.
6. Tocontinueloadingmedication,pressthe“OK”key.Repeatthestepsaboveuntil
allmedicationsareloaded.
• Alwaysloadacompleteday’sworthofmedication.
• Ifyouareloadingmorethan10days’worthofmedication,thecylinderswill
contain medication cups loaded for a previous day. This is completely normal.
Load the new day’s medication cups on top of those already in the cylinder.
7. Toexitandstoploadingmedication,presstherightorleftarrowkeyuntil“Quit”
isblinkingandthenpressthe“OK”key.
NOTE: If you accidentally select “Continue” instead of “Quit,” simply press the
“Run” key to exit.
14 For assistance, call the Support Center at 1-888-632-3261.
After the medication has been loaded, the dispenser will begin normal operation.
The display will show:
If you do not see a similar display in between dose times, you may have to press
the “Run” key.
Frequently Asked Questions
WhatifIaccidentallyselect“Continue”whenImeanttoquitloadingthemedication?
Simply press the “Run” key. The dispenser will exit the loading process and resume
normal operation.
WhatifIcan’ttallthepillsIneedintothemedicationcup?
Please contact the Support Center for assistance.
15
Dispensing Medication
Dispensing Medication
Medication and Reminder Messages
The Philips Medication Dispenser is capable of delivering up to 6 doses per day. It
is important to note that a dose can be either a cup of medication or a reminder
message. Please refer to the example below.
NOTE: A message that accompanies a dispensed medication cup is not considered
a separate dose.
The dispenser treats reminder messages the same way it treats medication dispenses.
The reminder message will be announced, the red light will blink and the patient will
need to press the red button to acknowledge the message.
Example:
Time Dose Message DispensesCup
9 am 1 “Time for your insulin”
10 am 2 “Time for your medication”
12 pm 3 “Time for your medication”
3 pm 4 “Check blood pressure”
6 pm 5 “Time for your medication”
9 pm 6 “Time for your medication”
Table of contents
Other Philips Dispenser manuals
Popular Dispenser manuals by other brands
APW Wyott
APW Wyott HL-12A Specifications
Sloan
Sloan Soap/Sanitizer Dipensers Installation & operating instruction manual
Tecmec
Tecmec Sirio HH Compact Instruction and maintenance manual
Keurig
Keurig K-Cup K145 owner's manual
Graco
Graco PRECISIONSWIRL 310554V Instructions-parts list
Belson Outdoors
Belson Outdoors MINISAN MSN01-1000 instruction sheet
