Philips medication dispenser User manual

Philips
Medication Dispenser
User Manual

Table of Contents
Table of Contents
Contents
Contents
Introduction ................................................1
Welcome ..............................................................1
What’s in the Box .......................................................3
PhilipsMedicationDispenser..................................5
Keypad................................................................5
AtaGlance............................................................6
FrequentlyAskedQuestions..............................................8
Preparing and Loading Medication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Determine How Many Days of Medication to Load . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Prepare Medication.....................................................10
Loading Medication.....................................................12
FrequentlyAskedQuestions.............................................14

DispensingMedication ......................................15
Medication and Reminder Messages.......................................15
NormalOperation.....................................................16
Missed Doses..........................................................17
Early Dose ............................................................17
FrequentlyAskedQuestions.............................................18
Changing Medication and Delivery Schedule . . . . . . . . . . . . . . . . . . . . 19
Guidelines ............................................................19
ReviewFeature........................................................19
FrequentlyAskedQuestions.............................................20
Monitoring and Response ....................................21
CaregiverAlerts .......................................................21
AlmostEmptyAlerts ...................................................22
Daily Check-In .........................................................22
Online Monitoring Report...............................................22
FrequentlyAskedQuestions.............................................23
Additional Features .........................................25
Status ................................................................25
AdjustingSettings......................................................27
DemonstrationProgram................................................28
FrequentlyAskedQuestions.............................................30
Installation................................................31
SubscriberActivation...................................................31
Setup ................................................................32
Scheduling............................................................35
FrequentlyAskedQuestions.............................................36

Table of Contents
Special Installations.........................................37
Voice-over-IP (VoIP) and DSL Phone Service ...............................37
Philips Lifeline Medical Alert Service.......................................37
Answering Machines ....................................................38
SetDateandTime(nophoneline).......................................39
Adjust Volume (no phone line) ...........................................39
Manual Scheduling (no phone line)........................................40
Maintenance...............................................43
Ordering Supplies ......................................................43
Cleaning..............................................................43
Returns ...............................................................43
Dispenser Service ......................................................43
Reference .................................................45
Safety Information ......................................................45
Resetting the Philips Medication Dispenser .................................46
CaregiverAlerts .......................................................47
Troubleshooting........................................................48
RegulatoryCompliance .....................................49
FCC and Canadian ACTA Regulations .....................................49
Requirements for the United States .......................................49
RequirementsforCanada...............................................52

For assistance, call the Support Center at 1-888-632-3261.
Important Information
• AccuracyinloadingthePhilipsMedicationDispenseriscritical.Double-checkeach
cup prior to loading, and follow the loading instructions announced and displayed on
the dispenser.
• Donotloadlifesavingmedicationintothedispenser(e.g.,nitroglycerine),because
you may not be able to access it quickly in an emergency situation.
• Checktheexpirationdateofyourmedicationbeforeloading.Donotload
medication that is due to expire within 40 days.
• Ifyouhavean800#blockonyourphone,disabletheblockorallowaccesstothe
Support Center’s toll-free number so the dispenser can perform its daily check-in.
• Ifyouhavevoicemailservice,clearvoicemessagesdailysothedispensercan
perform its daily check-in.
• Thedispensermustbeplacedinanindoorlivingarea.
• Placethedispenseronahard,atsurface.
• Donotplacethedispenseronaradiatororotherheatedsurface.
• Donotplugthedispenserintoanelectricaloutletthatiscontrolledbyawallswitch,
because someone could accidentally switch off the power.
• Toreducetheriskofelectricalshockorre,donotplacethedispenserinornear
water or other liquids.
• Donotspraycleanersdirectlyontothedispenserbecausemoisturecouldgetinside
and cause damage.
• Thedispenserhasarechargeablebattery.Youshouldoccasionallycheckthe
battery’s status (please refer to the instructions on page 25). If the battery status is
below 80%, please contact the Support Center for assistance.

1
Introduction
Introduction
Welcome
Thank you for selecting the Philips Medication Dispenser.
The Philips Medication Dispenser can help simplify taking medication
properly
Taking medications at the right times and in the correct amounts is critical for health,
wellness, and safety. It takes organization and sticking to a schedule. But the more
medications prescribed, the greater the challenge. And in some situations, managing
it all can get so overwhelming for the patient – and the caregiver – that it threatens
the independence of both. But you’ve found an answer! The dispenser can help make
taking medication properly as simple as pushing a button.
Peace of mind and independence for caregivers and patients
The caregiver still has an important role to play, but the dispenser reduces the need
for intrusive and time-consuming daily visits and reminder phone calls. Whether the
caregiver is family, a friend or a healthcare provider, the Philips Medication Dispenser
makes it possible for them to prepare and set up medication a week or more in
advance. The dispenser takes it from there, with audible voice prompts that cue the
patient when it’s time to push the button and take the scheduled medication. Further
simplifying the role of the caregiver, the system is remotely monitored via phone
line. If the patient misses a dose or there is a problem with the system, the dispenser
automatically places an alert call to the caregiver. And with the online reporting feature,
the caregiver can also check in anytime to make sure that everything is going well.

2For assistance, call the Support Center at 1-888-632-3261.
Easy installation and total support
Typically, a professional installer will set up the Philips Medication Dispenser. He/she
will select an appropriate location in the home and program the medication schedule.
The caregiver should be there so the installer can answer questions and provide helpful
advice.
If you are installing the dispenser yourself, please refer to the instructions starting on
page 31. We’ve designed this User’s Manual to make it easy to understand the Philips
Medication Dispenser. But if you have any questions, please don’t hesitate to call. The
Support Center is available 24/7 to provide assistance. They’ll help make sure that the
dispenser is programmed and functioning correctly. After installation, if needed, they
will help set up service and repair appointments or next-day delivery of a replacement
system. What’s more, a Support Specialist can help take care of changes to medications
and schedules, and provide backup coverage for the patient in case the caregiver can’t
be reached. No matter what, we’ll be there for you.
Again, thank you for choosing the Philips Medication Dispenser!

3
Introduction
What’s in the Box
• PhilipsMedicationDispenser
• Medicationloadingtray
• Medicationcupsandlids
• Doorlockkeys(2)
• Telephonecable
• ACpoweradapter
• CaregiverQuickReferenceGuide(tobeleftwiththedispenserforeasyreference)
• QuickGuidetoCaregiverAlerts(smallcardforcaregiverstotakehomewiththem)
• SpecialTelephoneServiceConsiderationspamphlet

4For assistance, call the Support Center at 1-888-632-3261.

5
Introduction
Keypad
Philips Medication Dispenser
Run
Press “Run” to resume
normal operation after
you have used other
keypad features.
Setup
Press “Setup” to
adjust the time, display
brightness or speaker
volume.
Early Dose
Press “Early Dose” to
take medicine out of
the dispenser ahead of
schedule.
OK
Press “OK” to accept
or to enter a current
selection.
Arrow keys
Use the arrow keys to select
options as presented on the
display. The selected option
will blink.
Help
Press “Help” to access information about
the dispenser or to unload medication cups.
Load
Press “Load” to load
medication. Also, press
“Load” to review or
change medication that
has already been loaded
into the dispenser.
Status
Press “Status” to get
information about missed
doses, the amount of
medication remaining
in the dispenser or the
battery status.
Schedule
Press “Schedule” to start
the automatic scheduling
procedure.