Philips sonicare 9900 Prestige User manual

9900 Prestige
HX9992
/21
HX9992
/22
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ge
9900

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English 6
Français 26
Türkçe 47
ﺔﻴﺑﺮﻌﻟﺍ 66

English
6English
Introduction
Congratulations on your new Philips Sonicare power
toothbrush! Superior plaque removal, whiter teeth,
and healthier gums are at your fingertips. Using
Sonicare’s combination of gentle sonic technology
and clinically developed and proven features, you can
be confident that you’re getting the very best clean,
every time.
Further support and product registration are available
to you at: www.philips.com/Prestige-Get-Started
Welcome to the Philips Sonicare family!
Important safety information
Only use the product for its intended purpose. Read
this important information carefully before you use
the product and its batteries and accessories, and
save it for future reference. Misuse can lead to
hazards or serious injuries.
Any serious incident that has occurred in relation to
this device should be reported to Philips
(www.philips.com/support) and to the competent
authority of the member state in which the user and /
or patient is established.
Warnings
- Keep the USB wall adapter and charging base
away from water.
- Do not immerse the USB wall adapter or charging
base in water or any other liquid.
- After cleaning, make sure the charger is completely
dry before you connect it to the wall socket.

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- This appliance can be used by children and
persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if
they have been given supervision or instruction
concerning use of the appliance in a safe way and
understand the hazards involved. Cleaning and
user maintenance shall not be made by children
without supervision.
- Children shall not play with the appliance.
- Only use original Philips accessories or
consumables. Only use brush heads
recommended by Philips Sonicare. Only use the
charger provided with the product. If supplied, only
use the original USB cable and USB power supply
unit.
- This appliance contains no user-serviceable parts.
If the appliance is damaged, stop using it and
contact the Consumer Care Center in your country
(see 'Warranty and support'). If the cord is
damaged, replace the charger with a new one.
- Do not use the charger outdoors or near heated
surfaces.
- Do not clean any part of the product in the
dishwasher.
- This appliance has only been designed for cleaning
teeth, gums and tongue. Do not use it for any other
purpose.
- Stop using the appliance and consult your
dentist/doctor if excessive bleeding occurs after
use, if bleeding continues to occur after 1 week of
use or if you experience discomfort or pain.
- If you have had oral or gum surgery in the previous
2 months, consult your dentist before you use this
appliance.
- If you have a pacemaker or other implanted device,
contact your doctor or the manufacturer of the
implanted device prior to use.
- If you have medical concerns, consult your doctor
before you use this appliance.

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- This appliance is a personal care device and is not
intended for use on multiple patients in a dental
practice or institution.
- Stop using a brush head with crushed or bent
bristles. Replace the brush head every 3 months or
sooner if signs of wear appear.
- If your toothpaste contains peroxide, baking soda
or bicarbonate (common in whitening
toothpastes), thoroughly clean the brush head with
soap and water after each use. This prevents
possible cracking of the plastic.
- Avoid direct contact with products that contain
essential oils or coconut oil. Contact may result in
bristles dislodging.
- Use by children should be supervised by an adult.
- To charge the battery, only use the USB wall
adapter, charging base and charging travel case
provided with the product: WAA1001 or WAA2001,
TCC1001 or TCC2001, CBB1001 or CBB2001. Do not
use an extension cord.
- Charge, use and store the product at a
temperature between 5°C and 40°C (41°F and
104°F).
- Keep product and batteries away from fire and do
not expose them to direct sunlight or high
temperatures.
- If the product becomes abnormally hot or smelly,
changes color or if charging takes longer than
usual, stop using and charging the product and
contact Philips.
- Do not place products and their batteries in
microwave ovens or on induction cookers.
- Do not open, modify, pierce, damage or dismantle
the product or battery to prevent batteries from
heating up or releasing toxic or hazardous
substances. Do not short-circuit, overcharge or
reverse charge batteries.
- If batteries are damaged or leaking, avoid contact
with the skin or eyes. If this occurs, immediately
rinse well with water and seek medical care.

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Electromagnetic fields (EMF)
This Philips appliance complies with all applicable
standards and regulations regarding exposure to
electromagnetic fields.
Storage and transportation conditions
Temperature 5°C to 40°C (41°F to 104°F).
Radio Equipment Directive
Hereby, Philips declares that electric tootbrushes
equipped with a radio frequency interface (Bluetooth
or NFC) are in compliance with Directive 2014/53/EU.
- The Bluetooth radio frequency interface in
applicable products operates at 2.4 GHz.
- The maximum radio frequency power of products
equipped with Bluetooth is 3 dBm.
- The NFC radio frequency interface in applicable
products operates at 13.56 MHz.
- The maximum radio frequency power of products
equipped with NFC is 30.16 dBm.
The full text of the EU declaration of conformity is
available at the following internet address:
www.philips.com/support
Note: The Features of different models may vary.
Some models may not be equipped with Bluetooth
or NFC.
Intended use
Sonicare Prestige power toothbrushes are intended to
remove adherent plaque and food debris from the
teeth to reduce tooth decay and improve and
maintain oral health. Prestige power toothbrushes are
intended for consumer home use.
Your Philips Sonicare
1 Hygienic travel cap
2 Premium All-in-One brush head (A3)
3 BrushSync symbol
4 Handle (HX999B, HX999C)
5 Power on/off button

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6 Intensity indicator and hidden button
7 SenseIQ indicator
8 Brush head replacement reminder indicator
9 Battery indicator
10 Brushing feedback light
11 Charging base
12 Charging stand
13 USB-A wall adapter (100-240V~ 50/60Hz, 3.5W)
14 USB-C cord
15 Charging travel case
16 USB-C socket
Tongue Brush (not shown)
Note: The content of the box may vary based on the
model purchased.
The following symbols may appear on the product or
package.
Read Operator’s Manual.
Detachable Power Supply Part:The "xxxxxx" indicates the
model number of the approved chargers to be used.
Consult instructions for use.
5 °C
41° F
40 °C
104 °F
Temperature limits for product exposure.

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Keep dry. Protect accessories from rain and moisture.
90%
Humidity limits for product exposure.
Protect from sunlight.
Sonicare App - Getting Started
The Sonicare app pairs with your toothbrush to
provide you a connected experience. By connecting
your toothbrush to your Sonicare app account, you
will be able to:
- Customize your Sonicare toothbrush settings
according to your preferred modes, intensity and
toothbrush feedback.
- Track your brushing progress.
- Receive personalized tips and actionable
recommendations to improve your oral health.
- Access the full range of benefits and receive
ongoing upgrades to your Prestige experience.
The app is compatible with a wide range of iPhone
and Android™ smartphones. More information is
available at www.philips.com/Prestige-Get-Started
To start using the Sonicare app:

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1Download the Sonicare app to your phone.
2Ensure your phone's Bluetooth is turned on.
3Pick up your toothbrush to ensure it is active (lights
on).
4Open the app and follow guided steps.
5Pair your toothbrush with the app.
6Create your account via the app. Complete
firmware update, if prompted, to access the latest
improvements and features.
7Brush regularly. You are ready to start your
connected experience. When you regularly sync
the toothbrush with the app, you can receive
updates to help improve your oral healthcare.
8Sync regularly.
-To sync manually: Pair/connect your toothbrush
with the app every couple of weeks to benefit from
the app features/capabilities.
-To sync automatically: Allow location permission
while setting up the app. By allowing location
permissions, your phone knows when it is in the
connection range of your toothbrush and can
refresh your brushing data to the app to provide
the latest insights and recommendations
Note: Make sure your phone's Bluetooth is turned on
when using the app so that your toothbrush can
transfer and update your brushing data to the app. If
you have questions about why your brushing data is
collected, be sure to review the Sonicare Privacy
Statement, available throughout the app setup
process.
App - Features
The Sonicare App provides customizable settings for
your toothbrush according to your preference,
including:
- Intensity Settings
- Mode Controls
- Enable and disable Adaptive Intensity
- Enable and disable Scrubbing feedback

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Brush Head
Your Sonicare Prestige power toothbrush comes with
the new "Premium All-in-One brush head" (A3). This
brush head is specifically designed to provide
exceptional plaque removal, whitening (stain
removal), and gum health benefits.
Premium All-in-One brush heads come with
BrushSync Technology (see description below) as
indicated by the symbol at the bottom of the brush
head.
To explore our full range of brush head options,
please visit our website for more information:
www.philips.com/toothbrush-heads
Using your Philips Sonicare
Brushing instructions
1Push the brush head firmly onto the handle.
Note: It is normal to see a slight gap between the
brush head and the handle. This allows the brush
head to vibrate properly.
2Wet the bristles and apply a small amount of
toothpaste.

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45°
3Place the toothbrush bristles against the teeth at a
slight angle (45 degrees). Apply light pressure to
make the bristles reach the gumline or slightly
beneath the gumline.
Note: Keep the center of the brush head in contact
with the teeth at all times.
4Press the power on/off button to turn on the
Philips Sonicare.
5Apply light pressure to maximize Philips Sonicare’s
effectiveness and let the Philips Sonicare
toothbrush do the brushing for you.
Note: The bristles should slightly flare. Do not
scrub. A change in vibration from the handle and
the brushing feedback light flashes purple to alert
you when you apply too much pressure.
Gently move the brush head slowly across the
teeth in a small back and forth motion so the
longer bristles reach between your teeth. Continue
this motion throughout the brushing cycle.
6To clean the inside surfaces of the front teeth, tilt
the brush handle semi-upright and make several
vertical overlapping brushing strokes on each
tooth.

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7The BrushPacer divides the brushing time into six
equal segments and indicates when you should
move to the next area. Segments are indicated
with a brief pause in vibration. The toothbrush
automatically stops at the end of the brushing
session.
Note: Your Philips Sonicare toothbrush is safe to use
on braces, dental modifications and dental
restorations (fillings, crowns, veneers)
Brushing modes
Your power toothbrush comes pre-set to the all-in-
one clean mode that provides the dentist
recommended 2 minute brushing routine, with a six
segment brush pacer.
To personalize your brushing mode you can
customize your power toothbrush settings from the
Sonicare app (see 'Sonicare App - Getting Started').
Note: Although a mode is not displayed on the
toothbrush handle, you can update the mode any
time from the Sonicare App and your selection will be
stored.
Intensity settings
Your power toothbrush comes with 3 different
intensity settings:
- High intensity (three lights)
- Medium intensity (two lights)
- Low intensity (one light)
×3
×1
×2
To manually select your desired intensity, press the
intensity indicator lights on the handle, to cycle
through the options. The intensity setting can be
changed before, during, or after brushing.
Note: The intensity setting can also be customized
from the Sonicare app.

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BrushSync technology
BrushSync technology enables your brush head to
communicate with your handle using a microchip. The
symbol at the bottom of the brush head indicates
that the brush head is equipped with this technology.
BrushSync technology enables:
- Brush head replacement reminder
- BrushSync mode paring (for Tongue Care brush
heads)
Features
- SenseIQ
- Pressure Sensor Feedback
- Adaptive Intensity
- Scrubbing Feedback
- BrushPacer
- Brush head replacement reminder
SenseIQ
Your Sonicare is equipped with SenseIQ technology
that is a combination of smart features that observe
your brushing behaviors (e.g. motions, habits, brush
head choice) and provide personalized feedback and
recommendations.
The SenseIQ features include:
- Adaptive Intensity
- Real time feedback:
- Scrubbing Feedback
- Pressure Sensor Feedback
- Personalized recommendations in the app
- Brushing behavior feedback in the app
The SenseIQ icon on the handle will illuminate when
the smart features are active:
- while brushing
- to confirm enabling and disabling of settings
Pressure Sensor Feedback
Your Sonicare toothbrush measures the pressure you
apply while brushing to protect your gums and teeth
from damage.

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If you apply excess pressure, the handle will change
its vibration and the brushing feedback light will flash
(purple) at the bottom of the handle until you reduce
the pressure.
Note: The Pressure Sensor comes activated with your
product. To deactivate this feature, see 'Activating or
deactivating features'.
Adaptive intensity
Your Sonicare toothbrush is designed with Adaptive
Intensity to protect your gums. If you apply excess
pressure for an extended period of time, your
toothbrush will automatically lower the intensity
setting 1 level. You will experience a brief pause in the
pressure feedback and feel the intensity adjust to the
next lower level.
Note: Adaptive Intensity comes activated with your
product. To deactivate this feature, see 'Activating or
deactivating features'.
Note: Every new brushing cycle the intensity will go
back to your pre-selected setting.
Scrubbing Feedback
Your Sonicare toothbrush measures the motions while
brushing to detect scrubbing behavior (see brushing
instructions for optimal technique). If you regularly
scrub while brushing, the app will recommend that
you enable Scrubbing Feedback.
When Scrubbing Feedback is activated the brushing
feedback light at the bottom of the handle will
illuminate amber and the handle will change its
vibration as a reminder to stop scrubbing. The
brushing feedback light will turn off when you stop
scrubbing.
Note: Scrubbing Feedback comes deactivated. To
activate this feature, see 'Activating or deactivating
features'.

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BrushPacer
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The BrushPacer divides the brushing time into six
equal segments and indicates when you should move
to the next area. Segments are indicated with a brief
pause in vibration. The toothbrush automatically
stops at the end of the brushing session.
Note: Additional segments may be added when you
use White+ or Gum Health Modes. See Sonicare app
for mode descriptions.
Brush head replacement reminder
Your Sonicare toothbrush will track the wear of your
smart brush head, using the BrushSync technology to
measure:
- The overall pressure you apply while brushing
- The total time you have brushed with your brush
head
Once your brush head is no longer effective, the brush
head replacement reminder indicator light will blink
amber and the handle will make a series of beeps and
tones to indicate it is time to replace your brush head.
Note: The brush head replacement reminder comes
activated with your product. To deactivate this
feature, see 'Activating or deactivating features'.
Activating or deactivating features
You can activate or deactivate the following features
of your toothbrush:
- Adaptive Intensity
- Pressure Sensor Feedback
- Scrubbing Feedback
- Brush head replacement reminder
Note: Adaptive Intensity will be deactivated when
pressure sensor is deactivated.
From app
The following features can be activated or deactivated
from the Sonicare app.
- Adaptive Intensity
- Scrubbing Feedback

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For instruction for how to connect to the app (see
'Sonicare App - Getting Started').
From handle
Step 1: Place the handle on the charging stand.
Step 2: Press and hold power button for:
Adaptive
intensity Brush head replacement
reminder
Pressure Sensor
Feedback
up to 3 seconds Up to 5 seconds Up to 7 seconds
¯ ¯ ¯
Step 3: Let go power button when you hear
1 beep 1 beep and then
2 beeps 1 beep, 2 beeps and then 3 beeps
¯ ¯ ¯
SenseIQ
indicator lights
up for 3
seconds
Brush head
replacement
reminder
indicator lights
up for 3
seconds
SenseIQ indicator and
light ring lights up
purple for 3 seconds
Together with:
If you see the battery indication blink white 3 times and
hear 3 tones from low to high, then the feature has been
activated.
OR

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If you see battery indication blink amber 3 times and hear 3
tones high to low, then the feature has been deactivated.
Charging and battery status
Charging on charger base
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1Plug the USB cord of the charging base into the
USB wall adapter and plug the wall adapter into an
electrical outlet.
2Place the charging stand (clear cover) on the
charging base.
3Place the toothbrush handle on the charger.
a To indicate charging has started successfully,
the toothbrush will beep twice and the lights
will illuminate in an upward motion.
b While charging the battery indicator blinks in
white.
4Leave the toothbrush on the charger until it is fully
charged. The battery light will turn off (stop
blinking) when the handle has finished charging.
Note: It may take up to 16 hours to fully charge your
Sonicare toothbrush.