Philips sonicare HX9500 User manual

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Table of contents
Important safeguards 3
Dangers 3
Warnings 4
Medical warnings 4
Customer Service Information 5
Preparing for use 5
Charging your Sonicare 5
Using the appliance 6
Features 7
Cleaning 10
Storage 11
Replacement 11
Battery recycling 12
Guarantee & service 13
Troubleshooting 14
General description (Fig. 1)
ATravel cap
BBristles
Brush head
DColour code ring
ERemovable nut
FHandle with soft grip
GPower on/off button
HDual Speed Control button
ILED charging lights
JCharger
IMPORTANT SAFEGUARDS
READ ALL INSTRUCTIONS BEFORE USE
Read this user manual carefully before you use the appliance and save it for
future reference.
Always follow safety precautions when you use any electrical product,
especially when children are present.
DANGERS
To reduce the risk of electrocution or re:
VOLTAGE
DO NOT plug into an outlet with a voltage other than specied on the
bottom of the charger.Voltage converters DO NOT guarantee voltage
compatibility. Never force the plug into an outlet; if it does not easily t into
the outlet, discontinue use.
WATER
DO NOT place or store the charger where it can fall or be pulled into
a bathtub, sink or toilet. DO NOT reach for a charger that has fallen
into water. Unplug immediately. DO NOT use while bathing. Unplug the
charger before cleaning and assure that it is dry before plugging into an
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WARNINGS
To reduce the risk of burns, electrocution, re or injury:
1 Discontinue use if this product appears damaged in any way (brush
head, handle, charger).This product contains no serviceable parts.
Refer to chapter ‘Guarantee and service’ if your Sonicare no longer
works properly or needs repair.
2 Never use the charger if it has a damaged cord or plug. Keep away
from heated surfaces. Do not use the charger outdoors.
3 Avoid using a brush head with crushed or bent bristles. Damaged
bristles may break off while brushing. Replace the brush head
with a new one every 6 months or sooner if signs of wear appear.
Inappropriate cleaning may cause bristle damage. (See chapter
‘Cleaning’)
4 This product is designed to clean your teeth, gums and tongue only.
Use this product only for its intended use as described in this booklet.
Discontinue use of this product and contact a physician/dentist if
discomfort or pain is experienced.
5 This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for
their safety.
6 Children should be supervised to ensure that they do not play with the
appliance.
7 Sonicare is a personal care device and is not intended for use on
multiple patients in a dental ofce or institution.
8 Do not use attachments other than those recommended by the
manufacturer.
9 If your toothpaste includes peroxide, baking soda or other bicarbonate
(common in whitening toothpastes), thoroughly clean your brush head
and handle with soap and water after each use. Otherwise plastic
cracking may occur.
10 Do not clean the brush head or the charger in the dishwasher.
MEDICAL WARNINGS
1 Consult your dental professional before you use this product if you
have had oral or gum surgery in the previous 2 months.
2 Contact your dental professional if excessive bleeding occurs after using
this product or bleeding continues to occur after 1 week of use.
3 Address questions concerning usage with a pacemaker or other
implanted device to your physician or the implant device manufacturer.
4 Sonicare has been tested and is compliant with safety standards for
electromagnetic devices.
5 Consult your physician prior to using the Sonicare if you have medical
concerns.
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Customer Service Information
If you have any questions after reading this manual, feel free to contact our
Customer Service Center or visit our website.
Customer Service Center
1-800-682-7664 (North America), outside North America contact your
local Philips Customer Care Center.
Internet Information
www.sonicare.com (North America) www.philips.com (outside North
America).
SAVE THESE INSTRUCTIONS
Preparing for use
To attach the Sonicare brush head:
1 Align the front of the brush head with the front of the toothbrush
handle. Match the bars on the brush head with the notches inside the
top of the handle and slide the brush head onto the handle.
2 Screwthebrushheadnutclockwiseuntilitisrmlytightened.Ifthe
brush head rattles during use, tighten the nut further.
3 Removethetravelcapfromyourbrushheadwhenyouarereadyto
brush.
4 Use the cord wrap in the bottom of the charger to store excess
cord.
Charging your Sonicare\
Sonicare comes with the batteries completely discharged and should be
charged for at least 24 hours during the rst few days of use.
Tokeepthebatteryfullychargedatalltimes,youmaykeepyour
Sonicareonthechargerwhennotinuse.Ittakes24hourstofully
chargethebattery.AfullychargedSonicarecanholdachargeforup
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to2weeksofbrushing(two2-minutebrushingsaday),withoutbeing
placed on the charger.
1 Besurethebottomofthehandlesitsbacksecurelyinthecharger,
making complete contact.
HandlesofotherSonicaremodelsdonottinthischargerandwill
thereforenotchargeeffectively.Donotattempttoforceahandle
into this charger as this will cause damage.
Using the appliance
Useful tips
The brush head comes with a convenient travel cap. Remove the
travelcapfromthebrushheadbeforeturningonyourSonicare.
PlacethebrushheadinyourmouthbeforeturningonyourSonicare,
andbesureitisturnedoffbeforeremovingitfromyourmouth,
otherwisetoothpastemaysplatter.
Rinse the brush head and bristles after each use.
Cleanthebrushheadweekly,includingunderthenut.
AfullychargedSonicarewillprovideapproximately2weeksof
typicaluse(2minutesofbrushingtwiceaday),makingiteasyto
travel without the charger.
Remember: voltage converters and plug adapters DO NOT guarantee
voltagecompatibility.Alwayscheckforvoltagecompatibility.
Brushing technique
Follow these simple steps to maximize your brushing experience:
1 Before turning the Sonicare on, place the bristles of the brush head
onyourgumlineata45-degreeangle.
2 Holdthehandlewithalightgrip,turntheSonicareon,andgently
move the bristles in a small circular motion so the longer bristles
reachbetweenyourteeth.Afterafewsecondsglidethebristlesto
thenextsecion.Continuethisroutinethroughoutyour2-minute
brushingcycle.
3 TomaximizeSonicare’seffectivenessapplyonlylightpressureandlet
theSonicaretoothbrushdothebrushingforyou.Donotscrub.
4 Tomakesureyoubrushevenlythroughoutthemouth,divideyour
mouth into 4 sections: outside top, inside top, outside bottom and
insidebottomteeth.Beginbrushinginsection1(outsidetopteeth)
and brush for 30 seconds before moving to section 2 (inside top
teeth).Continuebrushingfor30secondsineachsectionprogressing
throughall4sectionsuntilyou’vebrushedfor2minutes.
5 Afterhavingcompletedthe2-minutebrushingcycle,additionaltime
shouldbespentbrushingthechewingsurfacesofyourteeth.
6 Press the power button to turn the brush on and off as needed.
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Youmayalsobrushyourtongue,withthetoothbrushturnedonor
off,asyouprefer.
Tips for specic oral care needs
Stain removal
In areas where staining occurs, spend extra brushing time to assist with
stain removal.
Braces
The brush should be placed at a 45-degree angle between your brackets
and gumline. Using light pressure, gently move the bristles in a small circular
motion so that the long bristles reach between your teeth for 2 seconds.
Then gently turn (roll) the brush handle so the bristles clean the bracket
and the rest of the tooth before you move the bristles to the next tooth.
Continue this until you have brushed all of your teeth. Please note that
brush heads will wear out sooner when used on braces.
Dentalrestorations(dentalwork)
Use Sonicare on dental restorations (such as implants, caps, crowns, bridges
and llings) as you would on your normal tooth surfaces to reduce plaque
build-up and improve gum health.Work the bristles around all areas of the
restoration for thorough cleaning.
Periodontal pockets
Your dental professional may have indicated that you have periodontal
pockets, deep pockets where plaque bacteria collect. If this is the case, after
brushing for a full 2 minutes, spend extra time gently brushing these areas
to improve your gum health.
Features
Easy-start\brushing power ramp-up
AllSonicaremodelscomewiththeEasy-startfeatureactivated,
whichhelpsyougetusedtobrushingwithSonicare.
Brushingpowerwillgentlyincreasetofullpowerovertherst
14 brushings.
TheEasy-startfeatureisactiveifyouhear2beepsimmediatelyafter
turningonyourSonicare.Oncetheappliancehasreachedoptimal
brushingpower(afterthe14thbrushing),youwillnolongerhearthe
doublebeepatthebeginningofyourbrushingroutine.
Note: Each of the rst 14 brushings must be at least 1 minute in length to
properly advance through the Easy-start ramp-up cycle.
To deactivate or activate the Easy-start feature:
1 Attachyourbrushheadtothehandle.
2 Place the handle in the plugged-in charger.
3 TodeactivateEasy-startfeature:whilehandleisstillinthecharger,
press and hold the power button for 5 seconds.You will hear 1 beep
toindicatethattheEasy-startfeaturehasbeendeactivated.
4 ToreactivateEasy-start:whilehandleisstillinthecharger,press
and hold the power button for 5 seconds.You will hear 2 beeps to
indicatethattheEasy-startfeaturehasbeenactivated.
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UsingtheEasy-startfeaturebeyondtheinitialramp-upperiodisnot
recommended and reduces Sonicare’s effectiveness in removing plaque.
TheEasy-startfeatureshouldbedeactivatedwhenSonicareisusedin
clinical trials.
Smartimer\2-minute timer
All Sonicare models come with the Smartimer feature, which
automaticallysetsthebrushingtimetothe2minutesrecommended
bydentalprofessionals.
After2minutes,yourSonicarewillautomaticallyturnoffthe
toothbrush.
Ifyouwishtopauseorstopbrushingduringyour2-minutecycle,
press the power button. Press the power button again and the
Smartimerwillpickupwhereyouleftoff.
Note: The Smartimer will automatically reset to the beginning of a 2-minute
cycle if:
brushing is paused for 30 seconds or longer;
the handle is returned to the charger.
Quadpacer\30-second interval timer
Quadpacermakessurethatyoubrushallsectionsofyourmouth
evenlyandthoroughly.Whenusingatwo-minutebrushingcycle,you
will hear a short beep and a pause in brushing action at 30, 60 and
90 second intervals.
Programmable Quadpacer timer (select models only)
The Programmable Quadpacer timer offers you the option of customizing
the Quadpacer performance in 1 of 3 ways:
Youmayopttokeepthefactorydefaultsettingofa2-minute
brushing time with Quadpacer feature activated.
Youmaychoosetoextendyourbrushingtimeto21/2minutesby
adding an additional timing interval of 30 seconds with Quadpacer
feature active.
Youmaychoosea2-minutebrushingtime,butwiththeQuadpacer
feature turned off.
To change the Quadpacer settings:
1 Place the handle in the charger that is plugged into a live electrical
outlet.
2 PresstheDualSpeedControlbuttonbrieyandnotewhichLED
lights up.
3 Press and hold the Dual Speed Control button. Continue to hold
thebuttonwhiletheLEDsslowlycyclethroughthetiminginterval
setting options.
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GreenLEDinposition4:Quadpaceractive(factorydefaultsetting).
GreenLEDintop(5th)position:21/2minutesetting-Quadpacer
active with additional timing interval of 30 seconds.
YellowLEDinbottom(1st)position:notimingintervalsset-
Quadpacer not active.
4 To program the desired setting, release the button when the LED
correspondingtoyourchoicelightsup.
Note: Selecting 2 1/2 minutes brushing time reduces the number of brushings
available from a fully charged battery.
Dual Speed Control
The Dual Speed Control feature allows you to choose between 2 speed
settings: Normal speed (Max) for optimum brushing performance, or
Reduced speed (Gentle) when an even more gentle action is desired.
Each time you turn your Sonicare on, it will begin brushing at the Normal
speed setting. To change the speed setting:
1 From Normal to Reduced speed: press the Dual Speed Control
button once during brushing.
2 From Reduced to Normal speed: press the Dual Speed Control
button a second time during brushing.
A distinctive two-tone beep indicates that the speed setting has been
changed.
It is recommended that you brush at the Normal speed setting to maintain
optimal results.
The Normal setting should be selected when Sonicare is used in clinical
trials.
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Battery Charge Indicator
IfthebatterychargeofyourSonicareislow,youwillhear3beeps
afteryouhavebrushedyourteethfor2minutesandthecharge
indicatorLEDwillblinkyellowfor30seconds.
A low charge indication signies that 3 or fewer 2-minute brushings remain.
When not in use, you may keep your Sonicare in the charger to maintain a
full battery charge.
Multiple-LED charge indicator
Whenthehandleisplacedinthecharger,thegreenchargeindicator
LEDswillblinkinarisingpatternasthebatterycharges.Thenumber
ofblinkingLEDsindicatestheleveltowhichthebatteryhasbeen
charged.
When the battery reaches full charge, the LEDs stop blinking and
illuminates continuously. About once a minute, the charge indicator LEDs
go out momentarily and then come back on.This indicates that the battery
is being maintained at full charge.The full charge indication will persist until
the handle is removed from the charger.
The blinking yellow LED indicates that fewer than 3 brushings remain.
Cleaning
By following these simple steps, you should get years of worry-free
brushing:
1 Rinsethebrushheadandbristlesaftereachuse,andairdryonly.
2 Clean the brush head at least once a week, including under the nut.
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3 To remove the nut:
Press down gently on the white area.
Pull the nut over the top of the brush head.
Avoidusingsharpobjectstopushonthesealasthismaycausedamage.
4 To replace the nut, slip the nut over the brush head shaft and pull
until it clicks back on.
5 Cleanthehandleweekly.
6 Cleanthechargerperiodically.
UNPLUG the charger before cleaning.After cleaning the charger,
completelydrythechargerbeforepluggingitintoanelectricaloutlet.
Mild soap, water and a moist cloth are recommended for cleaning your
Sonicare handle and charger.
Additional Cleaning Tip:
The Sonicare handle is dishwasher safe. Remove the brush head and
charger before placing the handle only in the top rack of dishwasher.
NOTE: Brush heads and charger base should never be placed in the
dishwasher.
Storage
If the product is not to be used for an extended period of time it should
be unplugged from the electrical outlet, cleaned, stored in a cool a dry area
away from direct sunlight.The cord wrap can be used to store power cord
in an organized manner.
Replacement
Brush head
Replacing your brush head every 6 months is clinically proven to remove
more plaque.
Use only Sonicare replacement brush heads for this model.
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Battery recycling
HANDLE CONTAINS A NICKEL CADMIUM BATTERY. BATTERY
MUST BE RECYCLED OR DISPOSED OF PROPERLY.
ThebatteryinsideyourSonicarecannotbereplaced,butiseasily
removedforrecycling.Attheendofproductlifeandpriorto
disposal,pleaseremovethebatteryfromthehandlebyfollowingthe
instructions below.
Please note that this process is NOT reversible.
Donotthrowtheapplianceawaywiththenormalhouseholdwaste
attheendofitslife,buthanditinatanofcialcollectionpointfor
recycling.Bydoingthisyouwillhelptopreservetheenvironment.
Removing the batteries
Please note that this process is not reversible.
To remove the batteries yourself, you will need a at-head (standard)
screwdriver. Basic safety precautions should be observed when following
the procedure outlined below. Be sure to protect your eyes, hands, ngers
and the surface on which you are working.
CAUTION
Cautionshouldbeexercisedwhenusinganyhouseholdtools(suchasa
screwdriver)toremovethebattery.
1 Depletethebatteryofanychargebyremovingthehandlefromthe
charger, turning the Sonicare on and allowing it to run until it stops.
Repeat this step until the product will no longer operate.
2 Remove the nut from the brush head and place it onto the handle.
Tightenthenutontothehandle(A)untilthehousingcomesloose
andthenpullthenutforward(B).
The handle internals will come out of the housing along with the nut.
3 Insert a screwdriver between the electronic circuit board and the
plasticpartclosetoeachendofthebattery;twistandbreakthe
connectionbetweenthebatteryandtheelectroniccircuitboardin
2 locations.
4 Separatetherechargeablebatteryfromtheappliancebymeansofa
screwdriver.
Please note that this process is NOT reversible.
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US and Canada
For information on proper battery recycling, please visit the Rechargeable
Battery Recycling Corporation website at www.rbrc.org or call
[phone]. (Philips Oral Healthcare. Inc. is not afliated with the RBRC.)
GUARANTEES AND SERVICE
SEE SEPARATE PHILIPS WORLDWIDE GUARANTEE LEAFLET FOR
STANDARD GUARANTEE.
GUARANTEE RESTRICTIONS
WHAT IS NOT COVERED UNDER WARRANTY:
BRUSH HEADS
DAMAGE CAUSED BY MISUSE, ABUSE, NEGLECT OR
ALTERATIONS
NORMAL WEAR AND TEAR, INCLUDING CHIPS, SCRATCHES,
ABRASIONS, DISCOLORATION OR FADING
IMPLIED WARRANTIES
ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED TO THE DURATION OF THE EXPRESS
WARRANTIES SET FORTH IN THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
LIMITATION OF REMEDIES
IN NO EVENT SHALL PHILIPS ORAL HEALTHCARE, INC. OR ANY
OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE LIABLE FOR
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE,TORT, OR ANY OTHER LEGAL THEORY. SUCH
DAMAGES INCLUDE,WITHOUT LIMITATION, LOSS OF SAVINGS
OR REVENUE; LOSS OF PROFIT; LOSS OF USE;THE CLAIMS OF
THIRD PARTIES INCLUDING,WITHOUT LIMITATION, DENTISTS AND
DENTAL HYGIENISTS; AND COST OF ANY SUBSTITUTE EQUIPMENT
OR SERVICES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TOYOU.
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Troubleshooting Guide
If you are unable to solve your problem by means of the troubleshooting
guide below, in North America contact 1-800-682-7664 or contact us
online at www.sonicare.com. Outside North America, contact the Philips
Customer Care Center or contact us online at www.philips.com.
Problem Solution
The Sonicare toothbrush does
not work
Recharge your Sonicare for at least 24 hours.
Verify your Sonicare is plugged into a live electrical outlet and not into
an outlet controlled by a light switch.
You may need to re-attach or replace the brush head.
I feel a tickling sensation when I
use Sonicare.
You may experience a slight tickling/tingling sensation when using
Sonicare for the rst time. As you become accustomed to brushing
with Sonicare, this sensation will diminish.
The brush head rattles when I
use Sonicare.
Sonicare should produce a gentle hum during operation.Tightening
the brush head nut can eliminate excessive rattling. If rattling does not
stop, you may need to replace the brush head.
Make sure you have removed your travel cap before switching the
appliance on.
The brush head chatters
against my teeth.
This can be avoided by keeping the brush head properly oriented,
with the brush head placed on the gumline at an angle of 45 degrees.
Brushing seems less powerful. The handle may need recharging.
The Easy-start feature may be on and needs to be deactivated
(see ‘Features’).
You may need to clean your brush head.
You may need to replace your brush head.
The Dual speed button may be set to reduced speed.
Unpleasant odor Clean the handle, brush head and charger thoroughly (see ‘Cleaning’).
Replace the brush head with a new one.
The LED blinks yellow.What
does this mean?
The blinking yellow LED indicates that fewer than 3 brushings remain.
Recharge your Sonicare for at least 24 hours.
The appliance has an extra
30 seconds of brushing time.
What is this for?
This function provides additional time for brushing troublesome areas
where plaque collects and gum disease starts. It is recommended you
use the extra 30 seconds of brushing time to re-brush troublesome
areas, massage your gums, or brush your tongue (see ‘Features’).
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Philips Oral Healthcare, Inc.
35301 SE Center Street
SnoqualmieWA98065
U.S.A.
Outside North America:
[phone]
www.philips.com
North America:
1-800-682-7664
www.sonicare.com
4235 020 19822