10
Troubleshooting
The table belo lists some o the problems you may eperience ith your humidier and possible solutions
Problem Why it Happened What to Do
othing happens hen
you apply power to the
humidier
Loss o CDC poer or
the device is unplugged.
eriy that the humidier and therapy deice are properly plugged
in ake sure the C poer cord is connected correctly to the
power supply and the power supply cord is correctly plugged into
the wall.
If the problem continues to occur, contact your home care
proider eturn the humidier therapy deice and poer supply
to your provider to determine if the problem is with the therapy
deice humidier or poer supply
High Leak The tubing is not
connected correctly and
doesnt seal properly
emoe your mask and tubing and check or kinks or tears I it
is torn or damaged contact your home care proider or Philips
espironics or replacement tubing andor mask
If the tubing is not damaged, reattach your tubing, turn on the
airo and check to make sure you do not still eel air coming out
of the port area.
The therapy device is not
seated correctly against
the humidier
emoe the therapy deice rom the humidier and reconnect
ake sure the air inlet port on the humidier connects securely to
the air outlet port on the device.
If high leak persists, issue may be caused by a missing, misaligned or
damaged seal nsure that dry bo seal and humidier lid seal are
present, in their proper orientation and fully seated. If a seal has
come loose, gently press around the edges of the seal to reseat it.
The humidier tank is not
properly seated in the
humidier
emoe the ater tank rom the humidier base and then place the tank
back in the humidier making sure it is completely seated
If high leak persists, issue may be caused by a misaligned or damaged
seal nsure that dry bo seal and humidier lid seal are in present
in their proper orientation and fully seated. If a seal has come loose,
gently press around the edges of the seal to reseat it.
The humidier is cracked or
damaged.
The humidier as
dropped or mishandled.
I the humidier does not operate properly ater being dropped or
mishandled contact your home care proider or Philips espironics
The therapy device is
operating but the humidiers
airo is lo or stopped
The humidier has an
airo obstruction
Contact your home care proider eturn the humidier and poer
supply to your provider to determine the problem.
cessie condensation in
the tubing.
The humidity level setting
is too high.
educe the humidity leel setting
The humidier is
positioned incorrectly.
eriy that the humidier and therapy deice are aay rom air
conditioning euipment
Heated tube is not warming. Heated Tubing setting is
set to ero
ake sure the Heated Tubing setting is not set to ero eer to
your therapy deices user manual or instructions
The humidier has allen o
your table or night stand.
The humidier may not
have been properly seated
on the night stand, or the
placement of the tubing
may have caused the
device to fall.
lays make sure your humidier is placed on a hard at surace
so the rubber eet on the bottom o the humidier base can adhere
to the surface (make sure there is no fabric under the base). The
humidier must be leel or proper operation
lso place the humidier aay rom the edge o the night stand or
table so it doesnt accidentally get knocked o the table
I the humidier alls and ater gets into the therapy deice drain all
ater out o the therapy deice llo it to air dry to make sure it
is completely dry before reapplying power.
I the placement o the tubing causes the humidier to all make
sure that you use proper hose management when setting up your
deice oute the tubing behind the beds headboard
I the humidier does not operate correctly ater alling contact
your home care proider or Philips espironics