Philips GoGear SA170/93 Instruction Manual

Frequently Asked Questions
Philips GoGear Digital Audio Player
Click on a Topic to jump to the accompanying section
Choosing a digital audio player that’s right for you
First time set up and installation
Getting music onto your GoGear player
Enjoying and editing your content
Battery performance
Firmware upgrade
PC Software upgrade
Troubleshooting

Choosing a digital audio player that’s right for you
What type of music file does the GoGear player support?
The GoGear digital audio players support music tracks in the following compression format
• MPEG 1 Layer 3
• MPEG 2 Layer 3
• MPEG 2.5
Or files in .WMA format (WMA for PC only) and .WAV format
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Can I transfer to and playback the copy protected WMA songs on my GoGear player?
Yes. To transfer (DRM) copy protected WMA files to your GoGear, you need to use the version of Musicmatch®
Jukebox installed from the CD ROM.
IMPORTANT: Your GoGear player will not playback any copy protected (DRM) Music files transferred via Windows
Explorer.
Please make sure that you have one of the below OS installed on your computer. Microsoft Windows98(SE) (Driver
must be installed before), ME, Windows2000 (Service Pack 3 or higher) or Windows XP (Service Pack 1 or higher)
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First time set up and installation
How do I switch my GoGear player on /off?
For first time use, please make sure that you have the player charged for at least 4 hours by sliding the USB connector
out to the lock position and have it connected to the USB port of the computer until the player is fully charged with the
indicator of battery full on display.
Once the player is fully charged, exit any active applications working on your player. Safely remove your device by clicking
from the task tray. Disconnect your player from the computer. To switch on the unit, press and hold the  button
until the Philips splash screen appears on display. To switch off the unit, press and hold the  button again until there
is no display on the screen.
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How do I install my GoGear player?
IMPORTANT: Before doing the installation, please make sure that your PC is running on one of the
following operating systems
• Windows 98SE & ME
• Windows 2000 – SP3 (or above)
• Windows XP (home or Professional) SP1 (or above)
1. Always install the software first. Do this by inserting the installation CD into the CD ROM drive. (if the CD
does not autorun, please click the .exe file on the root directory of the CD.)
2. From the installer menu, select your preferred language; the welcome screen will pop up. Click NEXT to advance
to the next pages until you reach the “install software” page to start the installation of the Firmware Manager
and Music Manager Software.
3. Follow the instructions on-screen to complete the installation.
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How do I hook up the GoGear player with my computer?
For Windows98 SE users, make sure that you have already installed the necessary driver in your PC It will be installed
automatically while you install the software in the by-packed CD-rom. The software and the driver installation must be
completed before making any connection or else your computer cannot recognize the GoGear player.
For WindowsME/2000/XP and Mac OS 9.2.2(or above) users, as the GoGear player supports USB Mass Storage Class,
simply hook up your player with your computer via Direct USB or via the supplied USB cable. The unit will be
recognized as a USB Mass Storage device. It is automatically listed as REMOVABLE DISK in Windows Explorer or
UNTITLED DISK on Desktop. You do not have to install a driver for USB connection.
The unit should display showing that the connection is being established.
Note:Always turn on the computer be ore hooking up the GoGear player f
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Getting music onto your GoGear player
How do I add tracks into the music library of Musicmatch® Jukebox?
1. Launch Musicmatch® Jukebox
2. Go to the menu Options > Music Library > Search and Add Tracks From All Drives.
3. In the Look In field, choose All Drives (or any other preferred drives) to search for music files.
4. Check or uncheck other options and click OK to start searching.
5. Files will be added to the Library.
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How do I download music to my GoGear player from computer?
You can download non copy protected music to the GoGear player via Windows Explorer
1. Hook up your GoGear player with the PC.
2. Run Windows Explorer, and select the files to download from your music file source directory.
3. Drag and drop the selected files to the GoGear player, which is named as Philips GoGear Audio in Windows
Explorer.
4. Once the transfer process is complete, click on the removal icon on the task tray to stop and eject the GoGear.
When a message appears saying the USB device can now be safely removed from the system, click OK.
5. Unplug from the PC and enjoy the music on your GoGear.
For copy protected (DRM) music, please download through the use of Musicmatch® Jukebox
1. Hook up your GoGear with the PC. Launch the version of Musicmatch® Jukebox installed from the supplied CD
ROM.
2. Click on File -> Send to portable device to open up the Portable Device Manager.
3. Click the button to search for tracks or to browse your computer. Once the desired tracks have been
found, highlight the tracks and click . Alternatively you can also click the button to add all tracks
from the Library to your portable device.
4. Once the transfer is completed, close the Musicmatch® Jukebox
5. Click on the removal icon on the task tray to stop and eject the GoGear. When a message appears saying the
USB device can now be safely removed from the system, click OK.
6. Unplug from the PC and enjoy the music on your GoGear.
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Enjoying and editing the content of your GoGear player
How can I rip or record MP3/WMA files from CDs with the Musicmatch® Jukebox?
1. Click the Copy from CD button, or select the menu View/Recorder to open the Recorder windows.
2. Insert an audio CD into your CD-ROM drive. (CD Lookup will read your CD and attempt to fill in Album, Artist,
and Track (Tag) information.
3. Check the boxes next to the tracks that you wish to record.
4. Click the Start Copy button. Musicmatch® Jukebox will start to record from the audio CD to the digital file
format you choose, and place recorded files into the library.
5. You may now transfer those files in the library onto your GoGear and enjoy them on the move.
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What is the A-B Repeat feature?
The A-B Repeat feature allows you to repeat or loop a sequence of music passage within a track.
1. Press A-B at your chosen starting point; appears on the screen
2. Press A-B again at your chosen end point; appears on the screen, and the repeat sequence begins.
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How do I make FM recording?
1. From the root menu, select RADIO to enter the radio mode.
2. Tune to your preset radio station.
3. Press REC to start FM recording.
4. Press REC again to stop FM recording. File name of the recorded .wav file will be in the following naming format
(FM-XXX.wav) All FM recordings are saved into FM folder
5. To playback the FM recordings, from the root menu select RECORDINGS to enter the recording library.
6. Search through the GoGear player with the /buttons to find and playback the recorded tracks.
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Battery performance
How do I recharge my GoGear player?
You can recharge the GoGear player by sliding the USB connector out to the lock position and connecting it to the
computer. Make sure your computer is turned on.
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How long does it take to recharge my GoGear player?
It takes about 4 hours. The battery indicator on the display will show the battery status while charging. Once the
battery has been fully charged a battery level indicator will stop blinking.
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What is the average playtime of my GoGear player with the battery fully charged?
With the internal battery fully charged, the average playtime of the GoGear player is around 12 hours
Please note that battery playtime varies with use.
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Firmware upgrade
How do I upgrade my GoGear player with the latest firmware?
1. Make sure that your computer is online and connecting to the Internet. Connect your GoGear player to the
computer.
2. Launch the Firmware Manager at Start->Programs-> Philips Firmware Manager on your PC
3. A dialogue box will pop up; click Start to proceed with the upgrading of the firmware. (Please do not disconnect
the player during the upgrading process as this interruption may damage the firmware!)
4. Follow all screen instructions and click Finish at the end to complete the firmware upgrade.
5. The Firmware Manager will close automatically. Close all opened application and then safely remove your
GoGearplayer by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted,“The USB Mass
Storage Device can now be safely removed from the system”, click OK and unplug your GoGear.
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How do I recover my GoGear player to the factory setting?
1. Make sure that your computer is online and connecting to the Internet. Launch the Firmware Manager at Start-
>Programs->Philips Firmware Manager on your PC.
2. Connect your GoGear to the computer while pressing & holding the key until the Firmware Manager recognize
the GoGear and a dialogue box pop up in recover mode.
3. Click Start to confirm and start recovering the unit to its factory setting.
IMPORTANT:All music & content of your GoGear Player will be erased once the factory setting is
restored.
4. Follow all screen instructions and click Finish at the end to complete the recovery.
5. The Firmware manager will close automatically once the success message is displayed. Close all opened application
and then safely remove your GoGear by clicking on the EJECT HARDWARE icon in your task tray bar. When
prompted,“The USB Mass Storage Device can now be safely removed from the system”, click OK and unplug your
GoGear.
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PC Software upgrade
How do I upgrade the Musicmatch® Jukebox on my PC?
1. Download the latest version of the Musicmatch® Jukebox from http://www.philips.com/support.
2. Double click the downloaded application file and follow all the screen instructions to install the latest version of the
Musicmatch® Jukebox on your PC.
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Troubleshooting
My GoGear player has no power or locked up. What’s wrong?
• Your battery may have gone flat recharge the battery before use.
• You may have failed to press and hold the  button long enough. Press and hold the  button for 2 seconds
to switch on the device.
• Do a soft reset by using a pencil or similar small object to press the RESET pinhole and then press and hold the
 button to switch on the device.
If nothing works then use the Firmware Manager to recover your GoGear player.(See ‘Firmware upgrade’)
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I downloaded a song and it asks me for a username and password to get the license.
You may have downloaded a copy protected music file from a content provider on the internet, please contact your
music provider for assistance.
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I get the message "One or more files will not be downloaded to the Removable disk because the file does
not have the proper download to portable rights". What's wrong?
• The music files that you attempted to download are copy protected and you may not have the proper right to
download those files to your GoGear player. Please contact your content providers for assistance.
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I can only see some of the music tracks but not all that I have downloaded in my GoGear. What could be
the problem?
• Some of those music tracks may be in a format or bit rate that is not supported by the GoGear player like AAC or
files in variable bit rate may be skipped by the player. (For MP3 the jukebox support 32 –320kbps & for WMA: 5-
192kbps with sampling rate 8.0kHz up to 44.1kHz)
• Some of the downloaded tracks may be corrupted and unable to playback by your GoGear player. Use the Firmware
Utility to restore your GoGear to the factory setting.(see ‘Firmware upgrade’)
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My device shows strange characters on display.
Make sure the language option chosen corresponds to the source language of your music track. Press MENU, select
Language and your desired language option.
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My GoGear cannot tune in to any FM radio station.
• The headphones/earphones wire is used as the FM aerial/antenna, therefore please make sure that you have the
headphones/earphones plug fully inserted into the device and move it for optimum reception if necessary.
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My GoGear is not playing back the music track in the expected order. Why?
Set your music files in the desired playback order by naming them in alphanumerical sequence such as 001_Drunken
Monkey.mp3 followed by 002_Massachusetts.mp3 etc. prior to your transferring into the GoGear. If folders are being
used, please also make sure that the folder names are also in alphanumerical sequence according to your playback order.
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I get the message “PROTECTED TRACK” momentarily shows on the display and the song skipped
without playing. What’s wrong?
You may have downloaded a copy protected music file from a content provider on the Internet without having the
proper right for downloading and playback on a portable device, please contact your music provider for assistance.
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I have the Lyrics function enabled, how come I cannot see the display of lyric on my GoGear?
To enable the lyrics function, you will need to put the .lrc file of your music track using the same file name in the same
music folder. LRC is a file format containing lyrics and time tags to synchronize lyrics display with your player.
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My device shows on display.
Connect your GoGear to the computer. Delete the unwanted files with Windows Explorer and then safely eject the
device from computer..
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Why is there no sound when the  button is pressed on my GoGear?
• You may have a weak battery. Recharge your player
• Check if your headphone plug has been inserted into the headphone jack of the unit completely
• When you press the  button, make sure that it is pressed and held for long enough until the display light up.
• Check if the volume is at an audible level. Increase the volume using the VOLUME + button.
• If your GoGear is in pause mode, press the  button to resume playback.
• Do a soft reset by using a pencil or similar small object to press the RESET pinhole and then press and hold the 
button to switch on the device.
• If nothing works then try connecting your GoGear player to the computer and then use the Firmware Manager to
recover your GoGear to the factory setting.
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