Philips lifeline User manual

Philips Lifeline
Medical Alert Service
Includes: GoSafe Mobile System and HomeSafe System
Instructions for use

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Contents
Philips Lifeline Service ...............................4
Welcome to Philips Lifeline
Setting up your Lifeline Service
Responders and People to Notify
Calling for help inside your home
Signal Range
Battery information
Equipment service
Contact Philips Lifeline or your representative
HomeSafe System and GoSafe Mobile System
Communicators – General Information ................13
Safety information regarding the Home Communicator
Cleaning
Backup battery
Landline Communicator (7000L) .....................16
Description
Safety information
Wireless Communicator (7000C) .....................19
Description
Safety information
HomeSafe System and GoSafe Mobile System
Help Buttons – General Information ..................22
Compatible Home Communicators
Setting up a replacement Help Button
Cleaning

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.26
..............29
.33
HomeSafe Personal Help Buttons
(7000PHB or7000PHW) ...........................
Using the wristband
Adjusting the neck cord
Battery
Recommended usage
HomeSafe AutoAlert Button (7000AHB)
Battery
Recommended usage
GoSafe Mobile Button
(7000MHB/7100MHB) ................... ...........
Charging the battery
Sleep mode
Recommended usage
Safety and Regulatory Compliance....................41
IEC regulations
System classification
Radio specifications
FCC Notice to Users
Compliance
Intended Use
Compatibility
Risks and Benefits
Training
Safety
Maintenance
Communicator Alarms
GoSafe Mobile Help Button Alarms
Alarm Descriptions / Summary Tables
Technical Specifications

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Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical Alert Service.
Please refer to the Quick Setup Guide provided for instructions on
setting up your equipment. These Instructions for Use will provide you
with information about your equipment and the Lifeline Medical Alert
Service. Please read the manual and Quick Setup Guide carefully, and
note the Warnings and Cautions. If you have questions, call Lifeline at any
time. Please save this manual in case you need to refer to it later.
Please pay special attention to all the instructions provided in the
Warning and Caution sections.
A Warning alerts you to a potential serious outcome, adverse event or
safety hazard. Failure to observe a warning may result in death or serious
injury to the user or patient.
A Caution alerts you to where special care is necessary for the safe and
effective use of the product. Failure to observe a caution may result in
minor or moderate personal injury or damage to the product or other
property, and possibly in a remote risk of more serious injury, and/or
cause environmental pollution.
These Instructions for Use and the Quick Setup Guide describe the most
extensive configuration of the product, with the maximum number of
options and accessories. Not every function described may be available
on your product.

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This manual covers the following:
Landline Communicator (7000L)
A Communicator that connects to Lifeline using your home’s existing
landline telephone service. Landline telephone service is required.
Wireless Communicator (7000C)
A Communicator that connects to Lifeline using the AT&T wireless
network; no phone line is required. Wireless service is provided as part
of your Lifeline Service; no additional wireless equipment is needed.

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Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
HomeSafe
Personal
Help Button
(7000PHB and
7000PHW)
HomeSafe
AutoAlert
Button
(7000AHB)
GoSafe
Mobile Button
(7000MHB/
7100MHB)
Works within
the range of your
Communicator

Works outside*your
home 
Can be worn around
neck as a pendant 
Can be worn on a
wristband 
Can detect falls** in
your home  
Can detect falls**
outside*your home 
Has a built-in speaker
and microphone 
* When access to the AT&T wireless network is available.
**The HomeSafe AutoAlert Button and GoSafe Mobile Button provide an extra layer of protection
by placing a Help Call if a fall is detected and you can’t push the Button. Not all falls can be
detected. If you need help, press your Help Button.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.

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Setting up your Lifeline Service
Before you can use your system, your Communicator must be properly
set up, and the coverage range of your Help Button must be determined.
Please see the Quick Setup Guide for instructions on how to set up your
system and test the coverage range of your Help Button. If you have any
questions, please contact Philips Lifeline or your representative.
Responders and People to Notify
What is a “Responder”?
As a Lifeline subscriber, you should have designated people who have
agreed to be “Responders.” These are people whom Lifeline should call
in an emergency, when appropriate. Examples include: neighbors, friends,
relatives, your current nursing aide, etc.
Choosing a Responder
It is best to choose a Responder who:
•Has a key to your home or knows where one is located (perhaps in
a key lockbox)
•Could come to help you at different times of the day or night
•Lives or works within 10 minutes of where you live
•Has a phone, preferably a cell phone
•Ideally has a driver’s license and access to a vehicle
If you are using the GoSafe System, choose a Responder who can also:
•Drive to your location, whether you are at home or away from home,
and provide help if needed

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Information Lifeline needs about Responders
Please ensure that Lifeline has the following information about each
person acting as a Responder:
•Name
•Phone numbers – home, work and cell phone
•Whether or not the Responder has a key to your home
It’s very important that you keep your Responders and their contact
information up to date. Remember to contact Lifeline if one of your
Responders is no longer able to assist you or if they get a new
telephone number.
Please contact Lifeline for any questions about selecting or being a
Responder.
Who are “People to Notify”?
If you call for help, Lifeline will contact the “People to Notify” to let
them know that you received assistance. “People to Notify” will not be
contacted to help you, unless they are also on your list of “Responders.”
Calling for help inside your home
1. Press the Help Button that you wear or the gray Help button on the
top of your Home Communicator. You can press either button, but
you do not need to press both. The Home Communicator will beep
and dial the Lifeline Response Center.
Note: The Response Center is available 24 hours a day, 365 days a year.
A trained Personal Response Associate is always available to assist you.

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Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Do you need help?
2. The Home Communicator calls the Response Center. When it dials
the Response Center, the Home Communicator will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects with the
Response Center, it will say: “Your call has been connected; Lifeline will
be right with you.”
3. The Response Center will answer the call. A Response Associate
will speak to you through the Home Communicator’s built-in speaker
and hear you through the Home Communicator’s highly sensitive
microphone. He/she will ask if you need help. If you do not need help,
just tell the Response Associate that help is not needed.
Note: If you cannot speak or be heard, the Response Associate will try
calling you back. If you cannot answer or if the Response Associate cannot
hear you, Lifeline will contact your Responders or emergency services.
4. The Response Center will assess the situation. If help is needed,
the Response Associate will contact your list of Responders (i.e., a
caregiver, neighbor, loved one) or emergency services in accordance
with your request.

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5. Once your Responder or the emergency service arrives, they should
press your Help Button to let Lifeline know that help has arrived. The
Response Associate will contact the household to confirm that you
received the help that you needed.
6. Once Lifeline confirms that you have been assisted, a Response
Associate will contact the “People to Notify” you’ve designated,
letting them know you needed and received help.
Note: If you accidentally press your Help Button, a Response Associate
will respond to your call and ask if you need help. Just tell them that it
was pressed accidentally and that you do not need assistance. Don’t be
concerned that you are bothering Lifeline; we just want to be sure that
you are alright.
Signal Range
Caution
Please see the Quick Setup Guide located in the box for instructions on
how to set up your system and test the range of your Help Button. The
Communicator must be properly set up, and the coverage area of the
Help Button must be tested prior to use. The Help Button is a radio
frequency (RF) device that transmits a signal to a compatible Lifeline
Communicator.
Your Help Button and Home Communicator provide coverage inside
your home and may provide coverage in the area immediately outside (in
the yard, etc.). If you live in an apartment building or condominium, you
may have coverage in areas immediately outside your apartment (e.g., the
hallway, stairway, or another floor of the building). A Signal Range Test is
required to determine which areas are covered. Be sure to thoroughly
test the coverage range of the system in all areas of your home.