PhoneWatch Home Safety System User manual

ergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features
ior and Exterior
Inspection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
et Features
r and Exterior
spection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features
Interior and Exterior
Inspection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features 24-hour Technical
Support
Emergency Services 24-hour
Monitoring
Panic Response
Unlimited System
Maintenance Visits
Wireless Components App for smartphone
PSA Number: 00621
Contact us
There are a number of ways you can contact
PhoneWatch, we are always ready to help you
with any questions you might have.
See our contact details below.
Customer Support:
0818 753 753
FAQs
For any questions you may have please
visit our website:
phonewatch.ie
Floors 3 - 5
Block 1
Irish Life Centre
Lower Abbey Street
Dublin 1
PhoneWatch Home Safety System
User Manual - Domonial
PW0002

Thank you for choosing the PhoneWatch
Home Safety system.
We hope you enjoy the benefits of using
the PhoneWatch system for many years
to come and that it will keep you, your
loved ones and your home safe and
secure.
This user manual will help in your everyday use of the
alarm system. Please take time to read through it, as it
gives you important information and some good tips on
using the system.
If the alarm is activated
If the alarm is activated, the Alarm Receiving Centre
will phone your home or your mobile to check you
are ok. If they make contact, they will ask you for your
verification word to verify you are the genuine user of
the alarm system. If nobody answers or if we are given an
incorrect verification word, we will call keyholders and the
emergency services, if required.
If your alarm system has motion sensors with cameras
fitted, images are transmitted to the Alarm Receiving
Centre immediately, where they are verified and the
appropriate action is taken.
Procedure for transmitted
images
Images which have been transmitted will be treated as
follows:
•The images are used by the PhoneWatch Alarm
Receiving Centre to determine appropriate action.
•The images are processed by authorised expert sta
at our Alarm Receiving Centre.
•All images received remain accessible for up to 21
days. On the 22nd day, images are routinely deleted.
•The images cannot be passed on to any third party,
other than the Gardaí.
•Handling of the images is in accordance with
requirements set out by the authorities.
Your PhoneWatch Alarm
Description of the alarm system Page 4
How to use the keypad and keytag Page 5
How to use the remote control Page 10
How the sensors work Page 12
PhoneWatch Alarm App Page 14
Maintenance and recommendations Page 18
2
Contents
3

Properties
RADIO
•Narrow band FM, 868 MHZ
•Unique identification for every component in the
system, interference from neighbouring systems is not
possible
•Reports interference
ELECTRICS
•220v - 240v ac with battery back-up
•Built-in surge protection
•Monitoring of power supply
ALARM TRANSMISSION
•Built-in alarm transmitter
•Transmission is monitored using periodical testing
FUNCTIONS
•3 settings: Away and Home and O
•Up to 24 sensors
•Alert functions
•Control unit and sensors are tamper-proof
Description of the Home Safety System How to use the keypad and keytag
The keypad is equipped with a keytag reader allowing users to arm/disarm the alarm
system using either a valid code or keytag.
It also has an internal siren. The keypad can have up to 9 users configured. To add,
remove or configure users, please contact PhoneWatch.
KEYTAG READER
ARM/DISARM AREA
SYSTEM
FAULT
(Light2)
TAMPER
ALERT
(Light4)
PANIC
BUTTONS
SYSTEM
ARMED
(Light1)
ARMING
BUTTON
FOR WHOLE
SYSTEM
(AWAY)
ARMING
BUTTON
FOR PART
OF SYSTEM
(HOME)
ALARM
ACTIVATED
(Light3)
KEYTAG
The control unit is the brain of the Home Safety System, it is fitted separately from the
keypad and is hidden from potential view and damage. The control unit collects data
that is sent by the sensors, it registers arming and disarming and communicates with
the PhoneWatch Alarm Receiving Centre.
4 5
220v - 240v ac with battery back-up
Built-in surge protection
SIREN

Press the arming button on the keypad and enter the user code, or swipe a registered
keypad over the tag reader which is located under 0.
4 figure user code or keytag ---------------------- Arms the entire system (Away)
4 figure user code or keytag ---------------------- Arms part of system (Home)
•Arming can be done by either using the keypad and your user code or using your keytag.
•The keypad will emit code acknowledgement tones, followed by delay tones for exit. If the keypad indicates there is
a contact sensor fault, it could mean one of your windows/doors (which are fitted with a sensor) are open, the system
must be disarmed and then all windows/doors checked.
•Arming is completed automatically at the end of the arming period for exit (depending on the system configuration).
NOTE:
•Always ensure that arming is followed by the code acknowledgement tones.
•Arming is not reversed by continuing to hold the keytag in front of the keypad. You
must remove the keytag from the keypad for a moment and then swipe again.
•After arming, swiping your keytag a second time during the arming sequence will
disararm your system.
Arming your system using your
user code or keytag
Please ensure
you close all interior
and exterior doors
and windows before
setting your alarm
Disarming your system using your
user code or keytag
How to disarm the system:
•Enter a valid user code or use your keytag.
•The keypad gives a disarmed tone and green light goes out.
Note: The installation engineer will have programmed an entry delay so you have time to disarm the system on entry.
NOTE:
•Always turn the system o when you enter your home.
•Always ensure that disarming is followed by the disarmed tone.
•The status is not reversed by continuing to hold the keytag in front of the keypad.
•You must remove the keytag from the keypad for a moment and then swipe again.
•Even if the siren is turned o, this does not stop the transmission of the alarm signal to PhoneWatch.
If there is a fault when arming the system
If the system detects a fault on arming, it will allow you to proceed to arm the alarm
system.
•The keypad emits a fault tone (rapid succession of beeps) after the acknowledgement tone.
•Check that all doors and windows equipped with door contacts are closed.
•Begin arming the alarm again. If the fault tones continue contact our Customer Support department.
Reset the system after an activation
If one of the lights on the control unit, 1, 2, 3 or 4, is blinking slowly, this means that your alarm has been activated (see
page 8 for more details about the lights). If there is an alarm activation in the memory, the system cannot be armed until
it has been reset.
In order to reset the system, all you need to do is disarm it by using a valid user code or a keytag. If there is more than
one alarm activation in the memory, repeat this for every one until lights 1, 2, 3 and 4 have all stopped blinking slowly.
If the blinking persists, there may be a fault. In this instance, please contact Customer Support.
Protection against use of the wrong user code
If you enter the wrong user code 5 times in succession or use non-registered keytags 5 times in succession, the keypad is
locked for 5 minutes and a sound alarm is triggered.
6 7
Protection against use of the wrong user code
If you enter the wrong user code 5 times in succession or use non-registered keytags 5 times in succession, the keypad is

Light 1 “SYSTEM ARMED”
ALIGHT: The entire system is armed (Away)
BLINKING SLOWLY: Part of the system is armed (Home)
OFF: System is disarmed
Light 2 “SYSTEM FAULT”
ALIGHT: There is a fault in the system (batteries, power, gsm).
If this light stays on contact PhoneWatch
BLINKING SLOWLY: Fault is registered in system memory
needs to be reset
OFF: No Fault
Light 3 “ALARM ACTIVATED”
ALIGHT: The alarm has been activated.
This includes opening a door contact and being in sight of a
motion sensor
BLINKING SLOWLY: There is an alarm activation registered in
the memory
OFF: No alarm activation
Light 4 “SENSOR/PANEL TAMPER WARNING”
ALIGHT: There is an issue with a sensor/panel
BLINKING SLOWLY: There is a fault registered in the system
memory, needs to be reset
OFF: No sensor warning
Indicator lights
8 9
Keypad tones
Each time you set your alarm panel you will hear a series of beeps
prior to the arming tone.
Arming - On arming one beep per second
Arming on the away function: the beeps continue until the outer door is closed
Arming on the home function: the beeps continue for 30 seconds until the system is
armed
Disarming - Long, continuous beep
The duration of this beep is about 2.5 seconds. This confirms that the system has
been properly disarmed
Entry delay - On entry one beep per second
This entry delay continues for 20 seconds after you have opened the outer door. You
must disarm the system within this time. Please note: The entry beeps won’t start
beeping immediately on entering. The time allowed to get to the panel to disarm will
commence immediately.
Fault - 7 rapid beeps followed by 7 more
This indicates a fault in the system
Alert - 4 beeps in the event of alarm activation sent via keypad
Confirms the transmission of an alarm activation to PhoneWatch

You can activate a panic alarm at any time, even if the system is not armed:
•Hold down the buttons and at the same time for 3 seconds.
•Depending on how it is configured, the siren on the keypad may be activated.
•An alarm signal is sent to PhoneWatch.
10 11
Using the remote control (with 3 indicator lights)
Note that when using this remote control, arming occurs immediately i.e. there is no delay. Only arm the
system when you are outside the area to be secured.
Arming all or part of the system:
•Press the Away button for full arm or the Home button for part arm.
•The associated light blinks while communicating with the control unit and then remains lit for 3 seconds to
confirm that the system is armed.
•The arming tone is given by the control unit.
The remote control can be used to arm or disarm the alarm system, or to activate an
audible or silent alarm.
The remote control is an optional extra.
Arming all or part of the system
•To disarm all or part of the system, press the disarm button.
•The associated light blinks while communicating with the keypad/control unit and then remains lit for 3
seconds to confirm the instruction.
•The disarmed tone is given by the keypad/control unit.
Disarm
If the alarm has been activated during your absence:
When you press the disarm button all three lights blink slowly.
•The system is not disarmed on the first attempt (this is to avoid beep tones sounding which might attract
an intruder’s attention).
•To confirm disarming, press the button once again.
•The associated light blinks rapidly while communicating with the control unit and then remains lit for 3
seconds to confirm disarming.
Disarming after the alarm has been activated
Panic alarm
Components may dier slightly from the pictures shown

How the sensors work
1. Door contact
A door contact is a magnetic contact consisting of two
parts. One part is fixed to the door frame and the other to
the door itself. When the door or window is opened, the
sensor is activated.
Always ensure that all doors and windows are closed
before you set your alarm.
2. Motion sensor with camera
A motion sensor, with a built-in camera, reacts to
temperature fluctuations caused by a person moving
around.
When this sensor is activated, it simultaneously takes
photographs that are transmitted to the PhoneWatch
Alarm Receiving Centre.
12 13
3. Smoke alarm sensor
A smoke alarm sensor is fitted to the ceiling. It covers
up to 50 square metres in an open area. This sensor
can react to steam/cooking fumes. Avoid smoking in the
vicinity of this sensor.
4. Carbon monoxide sensor
The CO8M detects dangerous levels of Carbon Monoxide
(CO). When dangerous levels of Carbon Monoxide are
detected, the siren will sound and the red alarm light will
flash to indicate an alarm status.
1
2
3
4
Components may dier slightly from the pictures shown

The PhoneWatch alarm app
How to set up your app
Please follow the steps provided to set up your app preferably using a PC/laptop/tablet
Please follow the steps providedtoset upyour apppreferably using a PC/ laptop/ tablet
STEP 1
1. Click onthe phonewatch.ie (see above image)
2. Click ontomypages (topright)
STEP 2
1. Afteryouhaveclickedontomypages,youwillbedirectedtothisscreen –click on register
account
Please follow the steps providedtoset upyour apppreferably using a PC/ laptop/ tablet
STEP 1
1. Click onthe phonewatch.ie (see above image)
2. Click ontomypages (topright)
STEP 2
1. Afteryouhaveclickedontomypages,youwillbedirectedtothisscreen –click on register
account
STEP 3
1. Fill out the details (please note, the email address that youprovide here will be your
username)
2. Choose a password(this must containat least eight characters: one capital letter, one
number)
3. Click register –once this is done youwill receivean email to theaddress provided from
[e-mail]
*please be sure tocheck junk/spam/ other folders, if not foundinyour inbox folder.
STEP 4
1. Above youwill see animage of the email youwill receive.
2. Youneedtoclickonthe‘ACTIVATE’linkwithinthisemailtotakeyouontothenextstage.
STEP 3
1. Fill out the details (please note, the email address that youprovide here will be your
username)
2. Choose a password(this must containat least eight characters: one capital letter, one
number)
3. Click register –once this is done youwill receivean email to theaddress provided from
[e-mail]
*please be sure tocheck junk/spam/ other folders, if not foundinyour inbox folder.
STEP 4
1. Above youwill see animage of the email youwill receive.
2. Youneedtoclickonthe‘ACTIVATE’linkwithinthisemailtotakeyouontothenextstage.
Step5
1. Enter your user name
2. Enter your password
3. Click login
STEP 6
1. Fillin the activation code –this code will have beengiventoyouby the engineer who
installed your alarm, alternatively you can call theCustomer Support team on 1850 753 753
whowill provide youwiththis code.
Step5
1. Enter your user name
2. Enter your password
3. Click login
STEP 6
1. Fillin the activation code –this code will have beengiventoyouby the engineer who
installed your alarm, alternatively you can call theCustomer Support team on 1850 753 753
whowill provide youwiththis code.
2. Select an alarm name, for example‘Home’ or ‘Office’
3. Select afour digit code–we recommendthis code tobe different to thecodeyou usefor
thealarmitself,thisisforaddedsecurity.
4. Thiswillaskifyouwouldliketobeaskedforthisfourdigitcodewhenaccessingyourapp.
We recommendyouselect ‘no’ here, for addedsecurity.
Step7
AppStore –Iphone Play store –AndroidPhones / Smart Phones
1. Click intoyour google play store / appstore onyour mobile phone
2. Inthesearchbaratthetopofthepage,type in PhoneWatch
3. Youwillseethefollowingiconappear
4. Click onthis icontodownloadthe apptoyour
mobilephone.
STEP 7
1. Click into your Google Play/Apple App store on your
mobile phone
2. In the search bar at the top of the page, type in
PhoneWatch
3. You will see the following icon appear
4. Click on this icon to download the app to your mobile
phone.
STEP 1
1. Click on phonewatch.ie (see above image)
2. Click on to mypages (top right)
STEP 2
1. After you have clicked onto mypages, you will be
directed to this screen – click on register account.
STEP 3
1. Fill out the details (please note, the email address that
you provide here will be your username)
2. Choose a password (this must contain at least eight
characters: one capital letter, one number)
3. Click register – once this is done you will receive
an email to the address provided from mypages@
phonewatch.ie
STEP 4
1. Above you will see an image of the email you will
receive.*
2. You need to click on the ‘ACTIVATE’ link within this
email to take you onto the next stage.
STEP 5
1. Enter your user name
2. Enter your password
3. Click login
STEP 6
1. Fill in the activation code – this code will have been
given to you by the engineer who installed your alarm,
alternatively you can call the Customer Support team on
0818 753 753 who will provide you with this code.
2. Select an alarm name, for example ‘Home’ or ‘Oice’
3. Select a four digit code – we recommend this code to
be dierent to the code you use for the alarm itself, this
is for added security.
4. You will be asked if you would like to be asked for
this four digit code when accessing your app. We
recommend you select ‘no’ here, for added security.
Play Store – Android Phones / Smart Phones
2. Select an alarm name, for example‘Home’ or ‘Office’
3. Select afour digit code–we recommendthis code tobe different to thecodeyou usefor
thealarmitself,thisisforaddedsecurity.
4. Thiswillaskifyouwouldliketobeaskedforthisfourdigitcodewhenaccessingyourapp.
We recommendyouselect ‘no’ here, for addedsecurity.
Step7
AppStore –Iphone Play store –AndroidPhones / Smart Phones
1. Click intoyour google play store / appstore onyour mobile phone
2. Inthesearchbaratthetopofthepage,type in PhoneWatch
3. Youwillseethefollowingiconappear
4. Click onthis icontodownloadthe apptoyour
mobilephone.
2. Select an alarm name, for example‘Home’ or ‘Office’
3. Select afour digit code–we recommendthis code tobe different to thecodeyou usefor
thealarmitself,thisisforaddedsecurity.
4. Thiswillaskifyouwouldliketobeaskedforthisfourdigitcodewhenaccessingyourapp.
We recommendyouselect ‘no’ here, for addedsecurity.
Step7
AppStore –Iphone Play store –AndroidPhones / Smart Phones
1. Click intoyour google play store / appstore onyour mobile phone
2. Inthesearchbaratthetopofthepage,type in PhoneWatch
3. Youwillseethefollowingiconappear
4. Click onthis icontodownloadthe apptoyour
mobilephone.
14 15
*Please be sure to check junk/spam/ other folders, if not found in your inbox folder.
App Store – Iphone

16
The PhoneWatch alarm app
How to use your app
1. Enter your username (email address)
2. Enter password
3. Click login
When you log into the app, the following options will appear
EVENTS
•The event option allows you to see the alarm history*
•You will be able to view when the alarm was armed / disarmed
•The image on the left below shows the system was armed / disarmed using the mastercode [M]
•The image on the right below shows the alarm was partially armed using one of the keytags, the assigned name
would display here.
*Approximately 20 events will be displayed
STATUS
This will show the current status of the system, from the image to the left, we can see this system is currently disarmed.
The image on the right displays a system which is armed.
This feature will also allow you to arm or disarm the system by clicking Arm / Disarm in the coloured box.
1. Click arm – two sections will appear, part arm and full arm – as displayed in the middle image above.
2. Part Arm refers to your part setting (image relates to the same setting on your panel)
3. Full Arm refers to your full setting (image relates to the same setting ion your panel)
SETTINGS
Logout – this will allow you to log out of the app after use.
We would recommend you do this each time you finish
using the app as an added security feature.
Home - If you have more than one alarm system you can
select each system here.
Howtouseyourapp
1. Enter your username (email address)
2. Enter password
3. Click login
Whenyoulog intothe app, thefollowingoptions willappear
Events
Theeventoptionallowsyoutoseethealarmhistory
Youwillbeabletoviewwhenthealarmwasarmed/disarmed
The image onthe left below showsthe system wasarmed / disarmed using the mastercode[M]
The image on the right below shows the alarm was partially armedusing one of the keytags, the
assignedname woulddisplay here.
*Approximatelythe 20eventswillbedisplayed
Howtouseyourapp
1. Enter your username (email address)
2. Enter password
3. Click login
Whenyoulog intothe app, thefollowingoptions willappear
Events
Theeventoptionallowsyoutoseethealarmhistory
Youwillbeabletoviewwhenthealarmwasarmed/disarmed
The image onthe left below showsthe system wasarmed / disarmed using the mastercode[M]
The image on the right below shows the alarm was partially armedusing one of the keytags, the
assignedname woulddisplay here.
*Approximatelythe 20eventswillbedisplayed
Howtouseyourapp
1. Enter your username (email address)
2. Enter password
3. Click login
Whenyoulog intothe app, thefollowingoptions willappear
Events
Theeventoptionallowsyoutoseethealarmhistory
Youwillbeabletoviewwhenthealarmwasarmed/disarmed
The image onthe left below showsthe system wasarmed / disarmed using the mastercode[M]
The image on the right below shows the alarm was partially armedusing one of the keytags, the
assignedname woulddisplay here.
*Approximatelythe 20eventswillbedisplayed
Status
Thiswillshowthecurrentstatusofthesystem,fromtheimagetotheleft abovewe cansee this
system iscurrently disarmed.
The imageon theright displays asystem which is armed.
ThisfeaturewillalsoallowyoutoarmordisarmthesystembyclickingArm / Disarm in thecoloured
box.
1. Click arm –twosectionswill appear, part arm and full arm –asdisplayedinthemiddle
imageabove.
2. Part Arm refersto your partsetting (imagerelates to thesamesettingon your
panel)
3. Full Arm refers to yourfull setting (imagerelates to thesamesettingion your
panel)
Settings
Logout –thiswillallowyoutologoutoftheappafteruse.Wewould
recommendyoudothis eachtime youfinishusing the appas an
added security feature.
Home If youhave morethan onealarm system you can select each
system here.
Status
Thiswillshowthecurrentstatusofthesystem,fromtheimagetotheleft abovewe cansee this
system iscurrently disarmed.
The imageon theright displays asystem which is armed.
ThisfeaturewillalsoallowyoutoarmordisarmthesystembyclickingArm / Disarm in thecoloured
box.
1. Click arm –twosectionswill appear, part arm and full arm –asdisplayedinthemiddle
imageabove.
2. Part Arm refersto your partsetting (imagerelates to thesamesettingon your
panel)
3. Full Arm refers to yourfull setting (imagerelates to thesamesettingion your
panel)
Settings
Logout –thiswillallowyoutologoutoftheappafteruse.Wewould
recommendyoudothis eachtime youfinishusing the appas an
added security feature.
Home If youhave morethan onealarm system you can select each
system here.
Status
Thiswillshowthecurrentstatusofthesystem,fromtheimagetotheleft abovewe cansee this
system iscurrently disarmed.
The imageon theright displays asystem which is armed.
ThisfeaturewillalsoallowyoutoarmordisarmthesystembyclickingArm / Disarm in thecoloured
box.
1. Click arm –twosectionswill appear, part arm and full arm –asdisplayedinthemiddle
imageabove.
2. Part Arm refersto your partsetting (imagerelates to thesamesettingon your
panel)
3. Full Arm refers to yourfull setting (imagerelates to thesamesettingion your
panel)
Settings
Logout –thiswillallowyoutologoutoftheappafteruse.Wewould
recommendyoudothis eachtime youfinishusing the appas an
added security feature.
Home If youhave morethan onealarm system you can select each
system here.
Status
Thiswillshowthecurrentstatusofthesystem,fromtheimagetotheleft abovewe cansee this
system iscurrently disarmed.
The imageon theright displays asystem which is armed.
ThisfeaturewillalsoallowyoutoarmordisarmthesystembyclickingArm / Disarm in thecoloured
box.
1. Click arm –twosectionswill appear, part arm and full arm –asdisplayedinthemiddle
imageabove.
2. Part Arm refersto your partsetting (imagerelates to thesamesettingon your
panel)
3. Full Arm refers to yourfull setting (imagerelates to thesamesettingion your
panel)
Settings
Logout –thiswillallowyoutologoutoftheappafteruse.Wewould
recommendyoudothis eachtime youfinishusing the appas an
added security feature.
Home If youhave morethan onealarm system you can select each
system here.
17

•We recommend you test your alarm system weekly. Prior to testing, contact our
Customer Support department during normal business hours on 0818 753 753.
•Avoid impacts to the components and ensure especially that you do not drop
the wireless remote control.
•No component should be immersed in water.
•Only use a dry cloth to clean components (not cleaning products).
•Keep clean and dry at room temperature.
•Used batteries should be disposed of in the correct way.
•Avoid prolonged exposure to the sound of the siren.
•Do not hide motion sensors behind curtains, furniture etc.
•Components must not be painted or papered over.
•Do not try to open or move components.
•Components are protected against tamper and some could cause electric shock.
Maintenance and recommendations
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18
Notes