PhoneWatch Home Safety System User manual

ergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features
ior and Exterior
Inspection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
et Features
r and Exterior
spection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features
Interior and Exterior
Inspection
24-hour Technical
Support
Emergency Fire
Services
Emergency Services
Key Service Break-in Service
24-hour
Monitoring
Pet Features 24-hour Technical
Support
Emergency Services 24-hour
Monitoring
Panic Response
Unlimited System
Maintenance Visits
Wireless Components App for smartphone
PSA Number: 00621
Contact us
There are a number of ways you can contact
PhoneWatch, we are always ready to help you
with any questions you might have.
See our contact details below.
Customer Support:
0818 753 753
FAQs
For any questions you may have please
visit our website:
phonewatch.ie
Floors 3 - 5
Block 1
Irish Life Centre
Lower Abbey Street
Dublin 1
PhoneWatch Home Safety System
User Manual - Domonial
PW0002

Thank you for choosing the PhoneWatch
Home Safety system.
We hope you enjoy the benefits of using
the PhoneWatch system for many years
to come and that it will keep you, your
loved ones and your home safe and
secure.
This user manual will help in your everyday use of the
alarm system. Please take time to read through it, as it
gives you important information and some good tips on
using the system.
If the alarm is activated
If the alarm is activated, the Alarm Receiving Centre
will phone your home or your mobile to check you
are ok. If they make contact, they will ask you for your
verification word to verify you are the genuine user of
the alarm system. If nobody answers or if we are given an
incorrect verification word, we will call keyholders and the
emergency services, if required.
If your alarm system has motion sensors with cameras
fitted, images are transmitted to the Alarm Receiving
Centre immediately, where they are verified and the
appropriate action is taken.
Procedure for transmitted
images
Images which have been transmitted will be treated as
follows:
•The images are used by the PhoneWatch Alarm
Receiving Centre to determine appropriate action.
•The images are processed by authorised expert sta
at our Alarm Receiving Centre.
•All images received remain accessible for up to 21
days. On the 22nd day, images are routinely deleted.
•The images cannot be passed on to any third party,
other than the Gardaí.
•Handling of the images is in accordance with
requirements set out by the authorities.
Your PhoneWatch Alarm
Description of the alarm system Page 4
How to use the keypad and keytag Page 5
How to use the remote control Page 10
How the sensors work Page 12
PhoneWatch Alarm App Page 14
Maintenance and recommendations Page 18
2
Contents
3

Properties
RADIO
•Narrow band FM, 868 MHZ
•Unique identification for every component in the
system, interference from neighbouring systems is not
possible
•Reports interference
ELECTRICS
•220v - 240v ac with battery back-up
•Built-in surge protection
•Monitoring of power supply
ALARM TRANSMISSION
•Built-in alarm transmitter
•Transmission is monitored using periodical testing
FUNCTIONS
•3 settings: Away and Home and O
•Up to 24 sensors
•Alert functions
•Control unit and sensors are tamper-proof
Description of the Home Safety System How to use the keypad and keytag
The keypad is equipped with a keytag reader allowing users to arm/disarm the alarm
system using either a valid code or keytag.
It also has an internal siren. The keypad can have up to 9 users configured. To add,
remove or configure users, please contact PhoneWatch.
KEYTAG READER
ARM/DISARM AREA
SYSTEM
FAULT
(Light2)
TAMPER
ALERT
(Light4)
PANIC
BUTTONS
SYSTEM
ARMED
(Light1)
ARMING
BUTTON
FOR WHOLE
SYSTEM
(AWAY)
ARMING
BUTTON
FOR PART
OF SYSTEM
(HOME)
ALARM
ACTIVATED
(Light3)
KEYTAG
The control unit is the brain of the Home Safety System, it is fitted separately from the
keypad and is hidden from potential view and damage. The control unit collects data
that is sent by the sensors, it registers arming and disarming and communicates with
the PhoneWatch Alarm Receiving Centre.
4 5
220v - 240v ac with battery back-up
Built-in surge protection
SIREN

Press the arming button on the keypad and enter the user code, or swipe a registered
keypad over the tag reader which is located under 0.
4 figure user code or keytag ---------------------- Arms the entire system (Away)
4 figure user code or keytag ---------------------- Arms part of system (Home)
•Arming can be done by either using the keypad and your user code or using your keytag.
•The keypad will emit code acknowledgement tones, followed by delay tones for exit. If the keypad indicates there is
a contact sensor fault, it could mean one of your windows/doors (which are fitted with a sensor) are open, the system
must be disarmed and then all windows/doors checked.
•Arming is completed automatically at the end of the arming period for exit (depending on the system configuration).
NOTE:
•Always ensure that arming is followed by the code acknowledgement tones.
•Arming is not reversed by continuing to hold the keytag in front of the keypad. You
must remove the keytag from the keypad for a moment and then swipe again.
•After arming, swiping your keytag a second time during the arming sequence will
disararm your system.
Arming your system using your
user code or keytag
Please ensure
you close all interior
and exterior doors
and windows before
setting your alarm
Disarming your system using your
user code or keytag
How to disarm the system:
•Enter a valid user code or use your keytag.
•The keypad gives a disarmed tone and green light goes out.
Note: The installation engineer will have programmed an entry delay so you have time to disarm the system on entry.
NOTE:
•Always turn the system o when you enter your home.
•Always ensure that disarming is followed by the disarmed tone.
•The status is not reversed by continuing to hold the keytag in front of the keypad.
•You must remove the keytag from the keypad for a moment and then swipe again.
•Even if the siren is turned o, this does not stop the transmission of the alarm signal to PhoneWatch.
If there is a fault when arming the system
If the system detects a fault on arming, it will allow you to proceed to arm the alarm
system.
•The keypad emits a fault tone (rapid succession of beeps) after the acknowledgement tone.
•Check that all doors and windows equipped with door contacts are closed.
•Begin arming the alarm again. If the fault tones continue contact our Customer Support department.
Reset the system after an activation
If one of the lights on the control unit, 1, 2, 3 or 4, is blinking slowly, this means that your alarm has been activated (see
page 8 for more details about the lights). If there is an alarm activation in the memory, the system cannot be armed until
it has been reset.
In order to reset the system, all you need to do is disarm it by using a valid user code or a keytag. If there is more than
one alarm activation in the memory, repeat this for every one until lights 1, 2, 3 and 4 have all stopped blinking slowly.
If the blinking persists, there may be a fault. In this instance, please contact Customer Support.
Protection against use of the wrong user code
If you enter the wrong user code 5 times in succession or use non-registered keytags 5 times in succession, the keypad is
locked for 5 minutes and a sound alarm is triggered.
6 7
Protection against use of the wrong user code
If you enter the wrong user code 5 times in succession or use non-registered keytags 5 times in succession, the keypad is

Light 1 “SYSTEM ARMED”
ALIGHT: The entire system is armed (Away)
BLINKING SLOWLY: Part of the system is armed (Home)
OFF: System is disarmed
Light 2 “SYSTEM FAULT”
ALIGHT: There is a fault in the system (batteries, power, gsm).
If this light stays on contact PhoneWatch
BLINKING SLOWLY: Fault is registered in system memory
needs to be reset
OFF: No Fault
Light 3 “ALARM ACTIVATED”
ALIGHT: The alarm has been activated.
This includes opening a door contact and being in sight of a
motion sensor
BLINKING SLOWLY: There is an alarm activation registered in
the memory
OFF: No alarm activation
Light 4 “SENSOR/PANEL TAMPER WARNING”
ALIGHT: There is an issue with a sensor/panel
BLINKING SLOWLY: There is a fault registered in the system
memory, needs to be reset
OFF: No sensor warning
Indicator lights
8 9
Keypad tones
Each time you set your alarm panel you will hear a series of beeps
prior to the arming tone.
Arming - On arming one beep per second
Arming on the away function: the beeps continue until the outer door is closed
Arming on the home function: the beeps continue for 30 seconds until the system is
armed
Disarming - Long, continuous beep
The duration of this beep is about 2.5 seconds. This confirms that the system has
been properly disarmed
Entry delay - On entry one beep per second
This entry delay continues for 20 seconds after you have opened the outer door. You
must disarm the system within this time. Please note: The entry beeps won’t start
beeping immediately on entering. The time allowed to get to the panel to disarm will
commence immediately.
Fault - 7 rapid beeps followed by 7 more
This indicates a fault in the system
Alert - 4 beeps in the event of alarm activation sent via keypad
Confirms the transmission of an alarm activation to PhoneWatch