PictureTel Venue-2000 Service manual

Venue•2000
Administrator’sGuide


Copyright © 1999: PictureTel Corporation—Printed in U.S.A.
PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810
www.picturetel.com
PictureTelisaregisteredtrademarkofPictureTelCorporation;thePictureTellogo,Venue,Concorde,System
4000, System 1000, QuickPad, LAMB, LimeLight, Look-At-Me-Button, PowerCam, PowerMic, Virtuoso,
PT724, IDEC, WorldCart, PictureTel Remote, GroupShare, GroupBoard, LiveSharePlus, PictureTel 70 and
PictureTel 80 are trademarks of PictureTel Corporation.
Bose is a registered trademark of Bose Corporation.
Macintosh is a registered trademark of Apple Computer, Inc.
IBM is a registered trademark of International Business Machines Corporation.
The information contained in this document is subject to change without notice.PictureTel assumes no
responsibility for technical or editorial errors or omissions that may appear in this document or for the use of
this material. Nor does PictureTel make any commitment to update the information contained in this
document.This document contains proprietary information which is protected by copyright. All rights
reserved. No part of this document may be photocopied or reproduced in any form without the prior written
consent of PictureTel Corporation.
Note: In this document, the term “monitor” is used to refer to the NTSC or PAL television (TV) broadcast
receiver that is part of the Venue•2000 system.These receivers are governed by different regulations than
computer monitors.
Edition: 800-0290-05/A
Customer order number: DOC-S2-ADMN
The PictureTel Venue • 2000 complies with EEC Directives 89/336/EEC, 91/263/EEC, 93/68/EEC and
European standards EN 55022B, EN 50082-1, CTR3, and EN 60950.Consequently, theVenue • 2000 has
been granted the following CE Mark by TUV Rheinland Product Safety GMBH:
Do you have any suggestions or comments on the
documentation you received with the Venue•2000? If so,
please send them by e-mail to [email protected].
CC0197X

The PictureTel Venue • 2000 ISDN videoconferencing card has been approved in Germany by BZT.The
following Approval number (Zulassungsnummer) has been assigned to the Venue • 2000:
A116383E
The PictureTel Venue • 2000 ISDN videoconferencing card has been approved in Switzerland by BAKOM.
The following Approval number (Zulassungsnummer) has been assigned to the Venue • 2000:
BAKOM 95.0097.I.N
The PictureTel Venue • 2000 ISDN videoconferencing card has been approved in Hong Kong by HKT.The
following permission to connect approval number has been assigned to the Venue • 2000:
PTC 206/94/SWL
The PictureTel Venue • 2000 ISDN videoconferencing card has been approved in Japan by JATE.The
following permission to connect approval number has been assigned to the Venue • 2000:
T95-5063-0
Bescheinigung Des Herstellers/Importeurs
Hiermit wird bescheinigt, daß das Venue•2000
in Übereinstimmung mit den Bestimmungen
der Vfg 1046/1984 funkenstört ist.
Der Deutschen Bundespost wurde das Inverkehrbringen dieses Geräts angezeigt und die Berechtigung zur
Überprüfung der Serie auf Einhaltung der Bestimmungen eingeräumt. Dieses Gerät wurde sowohl einzeln
als auch in einer Anlage, die dem normalen Anwendungsfall entspricht, auf die Einhaltung der
Funkentstörbestimmungen geprüft. Es ist jedoch möglich, daß die Funkentstörbestimmungen unter
ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung
der Funkentstörbestimmungen der gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber
verantwortlich.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.This equipment generates,
uses, and can radiate radio frequency energy and, if not installed, operated, and maintained in
accordance with PictureTel Corporation guides and manuals, may cause harmful interference to radio
communications.Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
Shielded cables must be used with this unit to ensure compliance with the Class A FCC limits.

Notice to Users of Public DATAPHONE® Digital Service
The following instructions are provided to ensure that you comply with FCC Rules, Part 68.
1. All direct connections to DDS lines must be made through standard plugs and jacks furnished by the
telephone company. No connections can be made to party lines or coin lines.Before connecting your
unit, you must do the following:
a. Tell your local telephone company that you have an FCC registered device and that you wish to
connect to the company’s line.Provide them with the 14-digit FCC registration number listed on the
device’s label.They will also need to know the facility interface code and service code to connect
the necessary service.For your unit, the facility interface code is 04DU5-56 for 56 kbps service.
The service code is 6.0Y.
b. Inform the local telephone company of the jack arrangement you want to use, which is RJ-48S.
c. Connect the channel service unit (CSU) with the appropriate cable after the telephone company
has installed the requested jack.
2. Iftheunitappearstobemalfunctioning, it should be disconnected from the telephone line until youlearn
if your equipment or the telephone line is the source of the trouble. If your equipment needs repair, it
should not be reconnected until it is repaired.
3. The CSU is designed to prevent harm to the DDS network. If the telephone company finds that the
equipment exceeds tolerance parameters, the telephone company can temporarily disconnect service,
although they will attempt to give you advance notice if possible.
4. Under FCC Rules, no customer is authorized to repair this equipment.This restriction applies
regardless of whether the equipment is in or out of warranty.
5. If the telephone company alters their equipment or operations in a manner that will affect use of this
device, they must give you advance warning so as to give you the opportunity for uninterrupted service.
You will be advised of your right to file a complaint with the FCC.
6. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an
authorized agent. It is the responsibility of the users requiring service to report the need for service to
our company or to one of our authorized agents.
Note: It is illegal to export a
Venue•2000 system that contains the encryption option from the United States
without approval from the United States Department of State.See your PictureTel sales representative for
details.

Switched-56 Connection Information
This equipment complies with Part 68 of the FCC Rules.An internal cover on the Switched-56-1 network
interfaceboardhas a label that contains,among other information,theFCCRegistrationNumber andRinger
Equivalence Number (REN) for this equipment. Upon request you must provide this information to your
telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have
all of those devices ring when your telephone number is called.In most, but not all areas, the sum of the
RENsofalldevicesconnected to one line shouldnotexceedfive(5.0).Tobecertainofthenumberof devices
you may connect to your line, as determined by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance.But if advance notice isn’t
practical, you will be notified as soon as possible.You will be informed of your right to file a complaint with
the FCC.
Yourtelephone company maymakechanges in its facilities, equipment, operations,or proceduresthatcould
affect the proper functioning of your equipment.If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
If you need more information on this subject please call 1-800-874-2835.The telephone company may ask
that you disconnect this equipment from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
Installation
This device is equipped with a USOC RJ11C connector.
Warning : Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Notice to Canadian Users
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications (DOC).
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par
le ministère des Communications du Canada.
The Canadian Department of Communications label identifies certified equipment.This certification means
that the equipment meets certain telecommunications network protective, operational, and safety
requirements.The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company.The equipment must also be installed using an acceptable
method of connection. In some cases, the company’s inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly (telephone extension cord).The
customershouldbeawarethat compliance with the aboveconditionsmaynotpreventdegradationofservice
in some situations.Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier.Any repairs or alterations made by the user to this equipment, or
equipmentmalfunctions,maygivethe telecommunicationscompanycauseto requesttheuser to disconnect
the equipment. Users should ensure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
DOC Load Number (LN) = 6
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
FCC Part 68 Notice (U.S.)
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to a telephone loop which is used by the device, to prevent overloading.The termination on a loop
mayconsist of any combination of devicessubjectonly to the requirement thatthetotal of the Load Numbers
of all the devices does not exceed 100.
Ringer Equivalence Number (REN) = .6B

ConnectionTo United KingdomTelecommunications Network
The PictureTel Venue•2000 is approved to connect to the following United Kingdom (UK) Public
Telecommunications Operator (PTO) network services:
❑
Indirect connection to PTO-provided digital switched and point-to-point services through suitable
approved branch systems.
This includes the following types of connections:
❑
Indirect connection to basic rate ISDN services (for example, British Telecom’s ISDN2 service) through
approved terminal adaptors, multiplexers, or PABXs.
❑
Indirect connection to digital leased lines (for example, British Telecom’s Kilostream and Megastream
services) through approved equipment, such as multiplexers or PABXs.
The Approval Number is: NS/3832/1/M/602676
The Venue•2000 system as approved above is comprised of the following elements:
❑
Electronics module
❑
Keypad
❑
Line-in microphones
❑
Microphones
All other equipment shipped as part of a Venue•2000
(for example, cameras or monitors) is approved to
connect indirectly to the UK PTO networks when connected through the Venue•2000 electronics module
under the terms of General Approval Number NS/G/1234/J/100003.
Warning: The Venue•2000
must not be connected directly to any UK PTO provided services.

If you upgrade to a new release of system software, please note the terms and restrictions in the following
software license agreement:
PICTURETEL SOFTWARE LICENSE AGREEMENT
This is a binding agreement between you, the end-user, and PictureTel Corporation. PLEASE READ THIS LICENSE AGREEMENT
CAREFULLY BEFORE INSTALLING OR USING THIS SOFTWARE PROGRAM. USE OF THIS SOFTWARE PROGRAM INDICATES
YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IFYOU DO NOT AGREE TO THEM, PROMPTLY RETURN THE DISK
PACKAGE AND THE ACCOMPANYING ITEMS (including written materials and binders or other containers) TOTHE PLACE FROM
WHICH THEY WERE OBTAINED FOR A FULL REFUND AND/OR DO NOT COMPLETE INSTALLATION AND DELETE ANY COPIES
FROMYOUR SYSTEM.
1. GRANT OF LICENSE. This PictureTel License Agreement ("License") allows you to:
a. Use copies of the enclosed PictureTel software product ("Software") on any single computer, but it may not be installed or used on more
than one computer. If you wish to install the Software on multiple computers at the same time, a copy must be licensed for each additional
machine on which the Software is used.
b. Make one copy of the Software in machine-readable form solely for back-up or archival purposes. The Software is owned by PictureTel
or its suppliers, contains trade secrets, and is protected by United States Copyright Law, international treaty provisions and all other
applicable national laws.You must reproduce the PictureTel copyright notice and any other proprietary legends on the copy.
c. Transfer the Software and all rights under this License to another party together with a copy of this License, provided you give PictureTel
written notice of the transfer and the other party reads and agrees to accept the terms and conditions of this License.
2. RESTRICTIONS. You may not:
a. Distribute copies of the Software to others or electronically transfer the Software from one computer to another over a network.
b. Decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form other than and to the extent
permitted by applicable law, notwithstanding the terms and conditions of this License.
c. Rent, lease, sublicense, loan, modify, adapt, translate, resell for profit, or create derivative works based upon the Software or any part
thereof.
3. LIMITED WARRANTY.
PICTURETEL’S LIMITED WARRANTY IS THAT, FOR A PERIOD OF 90 DAYS FOLLOWINGTHE DELIVERY OF PICTURETEL
SOFTWARE TOYOU, THE SOFTWARE WILL SUBSTANTIALLY CONFORM TO APPLICABLE PICTURETEL PUBLISHED
SPECIFICATIONS. PICTURETEL DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR FREE.
4. EXCLUSIVE REMEDY.
a. YOUR EXCLUSIVE REMEDY AND PICTURETEL’S ENTIRE LIABILITY UNDERTHIS WARRANTY SHALL BE FOR PICTURETEL TO
USE REASONABLE EFFORTSTO REMEDY ANY FAILURE TO SO CONFORMTO SUCH SPECIFICATIONS PROVIDEDTHE FAILURE
IS REPORTEDTO PICTURETEL IN WRITING WITHINTHE WARRANTY PERIOD. THIS WARRANTY IS VOID IF FAILURE OF THE
SOFTWARE HAS RESULTEDFROMACCIDENT, ABUSE OR MISAPPLICATION. REPLACEMENTSOFTWAREWILL BEWARRANTED
FORTHE REMAINDER OF THE ORIGINAL WARRANTY PERIOD OR 30 DAYS,WHICHEVER IS LONGER. PICTURETEL MAKES NO
OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE SOFTWARE FURNISHED UNDERTHIS AGREEMENT.
PICTURETEL DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR
PURPOSE. NO PICTURETEL DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR
ADDITION TO THIS WARRANTY
b. IN NO EVENT WILL PICTURETEL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION OR DATA OR OTHER PECUNIARY LOSS) REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, EVEN IF PICTURETEL
HAS BEEN ADVISED AS TOTHE POSSIBILITY OF SUCH DAMAGES.
c. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SOTHE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLYTOYOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS ANDYOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
This Agreement is governed and construed by the laws of the Commonwealth of Massachusetts.
Rev. 11/10/97LM

ix
About This Guide ........................................................................................................................... xvii
Chapter 1
Introducing the Venue¥2000
Keypad.............................................................................................................................................. 1-4
Wireless Keypad.................................................................................................................... 1-4
QuickPad ................................................................................................................................ 1-5
Monitor............................................................................................................................................. 1-6
Cameras............................................................................................................................................ 1-7
Using Automatic Camera Pointing..................................................................................... 1-7
PictureTel 80 Dynamic Locating Camera .......................................................................... 1-8
PowerCam 100 with LimeLight .......................................................................................... 1-8
PictureTel 70 Room Camera ................................................................................................ 1-9
Auxiliary Cameras ................................................................................................................ 1-9
Microphone.................................................................................................................................... 1-10
Electronics Module ....................................................................................................................... 1-10
Optional Equipment..................................................................................................................... 1-11
Using the Venue¥2000 Menu System ........................................................................................ 1-12
Navigating Through the Menus........................................................................................ 1-12
Using the Setup Menu ........................................................................................................ 1-13
Using the Letter Grid to Enter Information..................................................................... 1-14
Contents

x
Using Online Help.........................................................................................................................1-15
Using the Online Manual .............................................................................................................1-16
Supplying Information for the UserÕs Notebook ......................................................................1-17
Chapter 2
Configuring Networks
Accessing the Network Configuration Menu .............................................................................2-2
Configuring an ISDN BRI Network..............................................................................................2-3
Setting the Network Name...................................................................................................2-4
Setting the Phone Number Prefix........................................................................................2-4
Setting Redial on Line Drop .................................................................................................2-4
Setting the Automatic Rate Adaption.................................................................................2-4
Setting the Protocol Configuration......................................................................................2-5
Setting the Dialect, Number Type, and Numbering Plan................................................2-6
Setting the Local Number Filter...........................................................................................2-7
Setting the Numbers for ISDN Protocols............................................................................2-7
Configuring an ISDN Triple-BRI Network..................................................................................2-9
Setting the Network Name...................................................................................................2-9
Setting the Phone Number Prefix......................................................................................2-10
Setting Redial on Line Drop ...............................................................................................2-10
Setting Automatic Rate Adaption......................................................................................2-10
Setting Protocol Configuration ..........................................................................................2-11
Setting the Dialect, Number Type, and Numbering Plan..............................................2-12
Setting the Local Number Filter.........................................................................................2-13
Setting the Numbers for ISDN Protocols..........................................................................2-13
Configuring a V.35/RS-449 Network.........................................................................................2-16
Setting the Network Name.................................................................................................2-17
Setting the Phone Number Prefix......................................................................................2-17
Setting Redial on Line Drop ...............................................................................................2-17
Enabling Dialed Operation.................................................................................................2-17
Enabling RS-449 for External Encryption.........................................................................2-17

xi
Configuring a Switched-56 Network ......................................................................................... 2-18
Setting the Network Name ................................................................................................ 2-18
Setting the Phone Number Prefix ..................................................................................... 2-19
Setting Automatic Redial ................................................................................................... 2-19
Configuring a T1 Network .......................................................................................................... 2-20
Setting the Network Name ................................................................................................ 2-22
Setting the Connection Type.............................................................................................. 2-22
Setting the Line Configuration .......................................................................................... 2-22
Configuring a Direct T1 Line........................................................................................ 2-22
Configuring a T1 PRI Line ............................................................................................ 2-26
Configuring an E1 Network........................................................................................................ 2-31
Setting the Network Name ................................................................................................ 2-31
Setting the Line Configuration .......................................................................................... 2-32
Chapter 3
Managing the Dialing Directory
Using the Dialing Directory Setup Menu.................................................................................... 3-2
Saving the Last Dialed Call in the Dialing Directory....................................................... 3-3
Creating a New Dialing Directory Entry ........................................................................... 3-4
Modifying an Existing Dialing Directory Entry................................................................ 3-7
Removing an Entry from the Dialing Directory ............................................................... 3-8
Loading a New Directory from a Diskette ........................................................................ 3-8
Saving a Directory to a Diskette.......................................................................................... 3-9
Understanding the Dialing Directory Format ............................................................................ 3-9
Chapter 4
Configuring General Options for Your System
Using the Setup Menu.................................................................................................................... 4-1
Setting the Do-Not-Disturb Mode ...................................................................................... 4-2

xii
Configuring the System..................................................................................................................4-3
Setting the General Configuration.......................................................................................4-4
Changing Localization Settings ...........................................................................................4-5
Setting the Language........................................................................................................4-5
Setting AC Power Frequency..........................................................................................4-6
Setting the Site Name ............................................................................................................4-6
Determining Clock Settings..................................................................................................4-7
Setting the System Clock .................................................................................................4-7
Setting the Clock Display Format...................................................................................4-8
Setting System Security.........................................................................................................4-8
Requiring a Password for the Configuration Menu ..................................................4-10
Changing the Password for the Configuration Menu...............................................4-10
Allowing Changes to the Dialing Directory ...............................................................4-11
Enabling Auto Answer Mode .......................................................................................4-11
Muting Auto Answered Calls.......................................................................................4-12
Configuring the Voice Call Option....................................................................................4-13
Installing the Voice Call Adapter .................................................................................4-14
Blocking Voice Calls .......................................................................................................4-14
Enabling Auto Answer Mode for Voice Calls ............................................................4-15
Setting Keypad Operation ..................................................................................................4-15
Selecting a Keypad to Accept........................................................................................4-16
Disabling a Look-At-Me-Button ...................................................................................4-18
Setting the System Standby Mode.....................................................................................4-19
Saving or Restoring Settings ........................................................................................................4-20
Saving the Configuration Settings to a Diskette..............................................................4-21
Restoring the Configuration Settings from a Diskette....................................................4-21
Restoring the Default Configuration.................................................................................4-22
Remotely Updating the Software................................................................................................4-23
Switching Software Versions .......................................................................................................4-25

xiii
Chapter 5
Configuring and Adjusting the Video and Audio
Setting the Video Configuration................................................................................................... 5-2
Setting the Snapshot Monitor .............................................................................................. 5-3
Setting the Preview Monitor................................................................................................ 5-3
Setting the Camera Configuration ...................................................................................... 5-4
Permitting Camera Control by the Far End ................................................................. 5-5
Configuring the Camera/Video Source........................................................................ 5-6
Setting Automatic Camera Pointing............................................................................ 5-15
Setting the Video Transmission Format........................................................................... 5-17
Setting the 30 Frames Per Second Threshold .................................................................. 5-18
Setting the Audio Configuration ................................................................................................ 5-20
Setting the Sound-Effects Volume .................................................................................... 5-20
Setting the Audio Transmission Format .......................................................................... 5-21
Setting Audio Processing ................................................................................................... 5-22
Setting Initial G.711 Encoding ........................................................................................... 5-24
Adjusting the System Video Levels ........................................................................................... 5-25
Adjusting the System Audio Levels........................................................................................... 5-26
Chapter 6
Configuring Data Ports
Using Data Ports ............................................................................................................................. 6-1
Configuring Data Ports .................................................................................................................. 6-4
Chapter 7
Running System Tests
Using the System Tests Menu ....................................................................................................... 7-2
Running Self-Tests .......................................................................................................................... 7-3
Running a Full Self-Test ....................................................................................................... 7-4
Testing Hardware Modules ................................................................................................. 7-4
Testing Core Subsystems ................................................................................................ 7-5

xiv
Testing Video Subsystems...............................................................................................7-6
Testing Audio Subsystems ..............................................................................................7-7
Testing Network Subsystems..........................................................................................7-8
Displaying Self-Test Results.................................................................................................7-9
Setting Self-Test Options.....................................................................................................7-10
Copying System Logs to a Diskette...................................................................................7-11
Running Loopback Tests ..............................................................................................................7-11
Running the Local Audio/Video Loopback Test............................................................7-12
Running the Encoder/Decoder Loopback Test...............................................................7-14
Running the Local Channel Loopback Test .....................................................................7-15
Running the Network Reflector Loopback Test..............................................................7-17
Requesting Remote Digital Loopback...............................................................................7-19
Requesting Remote Audio/Video Loopback ..................................................................7-19
Displaying System Status Information.......................................................................................7-20
Displaying System Status ...................................................................................................7-21
Displaying Hardware Configuration Information..........................................................7-23
Displaying Network Statistics............................................................................................7-24
Displaying the System Software Versions........................................................................7-29
Displaying Optional Features ............................................................................................7-29
Running System Exercises............................................................................................................7-30
Setting ISDN Call Trace ......................................................................................................7-31
Setting the Remote Access Levels ...............................................................................................7-32
Changing the Remote Access Password ....................................................................................7-33
Chapter 8
Resolving Problems
Diagnostic Procedures ....................................................................................................................8-1
Troubleshooting Procedures..........................................................................................................8-2
No System Power ............................................................................................................................8-3
System Fails Rapid Power-On Tests.............................................................................................8-4
Blank Screen .....................................................................................................................................8-5

xv
No System Menus........................................................................................................................... 8-6
No Audio.......................................................................................................................................... 8-7
Network or Communications Failure.......................................................................................... 8-8
Peripheral Failure ......................................................................................................................... 8-22
Problems with Snapshots or Preview Video............................................................................. 8-24
Computer Viruses......................................................................................................................... 8-25
Appendix A
Factory Default Settings
............................................................................................................... A-1
Appendix B
Menu Trees
........................................................................................................................................B-1
Menu Tree for the Setup Menu.....................................................................................................B-2
Menu Tree for the System Configuration Menu ........................................................................B-3
Menu Tree for the System Tests Menu ........................................................................................ B-4
Appendix C
Connecting Optional Equipment
..............................................................................................C-1
Connecting Equipment to the Video Board................................................................................C-2
Connecting Equipment to the Audio Board ...............................................................................C-3
Connecting Equipment to the Data Ports....................................................................................C-4
Connecting a VCR to a Venue¥2000 ............................................................................................C-4
Connecting One VCR to a Venue¥2000 .............................................................................C-4
Connecting Two VCRs to a Venue¥2000 ...........................................................................C-6
Connecting a VCR to a Venue¥2000 with Two Monitors ...............................................C-8
Connecting a Second Monitor.......................................................................................................C-9
Index ............................................................................................................................................. Index-1

xvii
About This Guide
This guide explains how to conÞgure general, video, audio, and
network options for your Venue • 2000ª.
You should use this guide if you are responsible for conÞguring,
adjusting, and maintaining the system. You should have some
familiarity with videoconferencing and data communications
equipment and how to use a menu-driven user interface.
For support or service, please contact your PictureTel service
provider or call PictureTel Technical Support. You can Þnd phone
numbers for Technical Support in your area at the PictureTel web
site, www.picturetel.com.

Introducing the
Venue¥2000

This chapter describes
❑
The Venue • 2000 components
❑
The Venue • 2000 menu system
❑
Using online help
❑
Accessing the online manual
❑ Supplying information for the
Venue¥2000 UserÕs Notebook