PictureTel Concorde 4500 Quick start guide

When your system is configured with the remote diagnostics service option, your authorized
PictureTel service provider can have data from diagnostic tests sent to a master PC at a remote site
through an external modem connected to your system and to a POTS line.
As part of the remote diagnostics service option, you receive a 14.4 kbps modem and the following
cables:
❑A cable with a power supply to plug into an AC wall outlet or the power strip in the
WorldCart
❑A serial cable to connect the modem to the Concorde•4500 system
❑A phone line to connect the modem to the POTS/PSTN line
Note: Optionally, you can connect a telephone handset to the modem by supplying the
telephone and a phone line and connecting it as shown in the illustration on the reverse
side.
Refer to the illustration on the reverse side, and follow these steps to connect the modem to the
Concorde•4500 system:
1. Plug the connector on the power cable into thePOWER connection on the modem and plug the
power supply on the other end into an AC wall outlet or the power strip in the WorldCart.
2. Plug the serial cable into the DTE connection on the modem and into theCTRL A connection on the
Concorde•4500 Communications board.
Note: Do not plug the serial cable into Port A on the Data Interface board.
3. Plug the phone line into the LINE connection on the modem and into the POTS line connection.
4. Toggle theON switch on the modem connection panel toOn.
5. Configure Control Port A on the Concorde•4500 system:
a. Choose Set Data Port Configuration from the Configuration Menu.
b. Choose Set Control Port A. The screen displays the current settings for the port.
c. Set the options for the port as follows:
Control Port A Option Modem Setting
Select Type Control Protocol
Enter Baud Rate 1200
Select Parity 8 bits, None
Connecting a Modem to the Concorde•4500 System

Copyright  1995: PictureTel Corporation – Printed in U.S.A.
PictureTel Corporation, The Tower at Northwoods, 222 Rosewood Drive, Danvers, MA 01923
Telephone number: 508-762-5000
PictureTel Document Number: 800-0202-02
PictureTel is a registered trademark of PictureTel Corporation.
The PictureTel logo, Concorde, and WorldCart are trademarks of PictureTel Corporation.
6. Program the modem by using the Concorde•4500 system keypad and following these steps:
a. Choose Enter Remote Diagnostic Mode from the Diagnostics Menu, available from the Main
Menu by entering the system password.
You see a message asking if you want to continue.
b. ChooseYes. You see this message:
Press to cancel.
c. Cancel the test by pressing and holding down until you see this message:
Remote connection canceled.
The system immediately reboots and returns to its normal operating mode.
The modem is now ready to transmit diagnostic information. Refer to “Resolving Problems” in the
Concorde•4500 Administrator’s Guide for instructions on how to use the remote diagnostic option.
Note: Configure Control Port A, as described in step 5.
Program the modem, as described in step 6.
Make sure you plug the serial cable into the Communications board, not
the Data Interface board.
Power
Supply
Optional
Telephone
POTS
Line
Phone Line
Serial Cable
14.4 kbps Modem
Concorde•4500 Electronics Module