Pitney Bowes Small Office Series User manual

Install Guide
US English Version
Internet Access
Communication Device
pbWebConnect
™

Install GuideUSB Cable
Network Cable
Communication Device
Contents
Communication Device
For Pitney Bowes Digital Mailing System
Internet Access
Communication Device
pbWebConnect
™
Instruction Options:
www.pb.com/support/upgrade/K7
• Watch a step-by-step installation video by scanning the QR
Code below with your smartphone
• By entering the following URL at your computer:
• Follow this printed installation guide, starting on page 1
or
or

a. Connect your meter the same as you would to add postage
(i.e., with an analog phone line or the latest version of
PC Meter Connect).
Note: You cannot use the Communication Device for this yet.
b. Press the Funds button
c. Use a Review key (st)
to scroll to the option:
“Check amt available to download?”,
then press Enter/yes.
d. When your balances appear,
press Enter/yes.
If you have not already done so, you must update your meter to the
current software version. The Communication Device will not work
with your meter unless you update your meter with the latest software.
e. If you see this message,
press Enter/yes and
proceed to Step 2.
If you see one of these
messages, press Enter/yes
to update your meter.
Wait for the update to
complete before proceeding
to Step 2. 1
Install Communication Device
1Update meter software
1
4
7
C
2
5
8
0
3
6
9
No Update Available
Continue-Press Enter
Check amt available to
download?"
New Software
Available Update?
Prepaid: $1150
Other: $500
SYSTEM UPDATERE
QUIRED-Please waite.
or
or

Install Communication Device
2Preparing for Installation
To connect your meter to the Internet, you will need the following:
• One power outlet
• An Internet source, such as a router, hub or network wall jack.
Note: DO NOT use a port in a computer to connect to your network.
• Clear any messages on the meter so it is at the Ready screen,
by pressing the Clear/Back key.
Technical Requirements:
IP Address
-Automatic assignment with DHCP and DNS server capability, or
-Manually specied static IP (not shared with other devices on your network).
If your network requires special settings, such as static IPs or proxy
settings, your IT specialist should use the Special Network Settings
instructions in this booklet, as part of the installation.
Proxy Server (if needed)
If your network uses Static IPs or Proxies, the setup software requires:
Operating System:
• Windows 2000, Windows XP, Windows Vista, Windows 7
• Mac OS X (PowerPC: Ver10.3.x ~ Ver10.5.5)
Compatible Browsers:
Internet Explorer 7.x, 8.x, 9.x, Chrome 16.x, 17.x, 18.x, Firefox 10.x, 11.x, 12.x
Safari 5.1
Wireless: Step 2 through Step 8 must be completed before
wireless installation.
2
$0.46 0lb 0.0 oz
1st Cl Ltr MAY 26

Install Communication Device
3
4
Unpack the Communication Device & Network Cable ( )
Connect the Communication Device to your network
The Communication Device replaces the PC Meter Connect cable
and software, or the phone line, your meter uses today to access
postage downloads. It’s packaged in its own cardboard box.
Be sure to connect to an active network port.
Note: If you are not certain where to connect, or whether your network
requires special settings, consult your IT specialist
3
Network CableCommunication Device
Communication Device
For Pitney Bowes Digital Mailing System
DO NOT use a port in a
computer to connect to
your network.
Network Cable
Internet Source
Router, Hub, Wall Jack
Communication
Device

5Apply Power to Communication Device
4
6Check LED
After 45 seconds, the right LED will blink orange, go to Step 7.
Install Communication Device
Troubleshooting 1
The Communication Device may not be communicating to an active network port.
Try the following:
• Be sure the Network Cable ( ) is properly connected at both ends.
• Try other ports (for 10 seconds each) until you nd one that is active
(LED changes from solid orange to green). Do not use a network port in a
computer.
• Pull the power connector ( ) out, then reconnect power to restart the
Communication Device.
• If after 45 seconds, the right LED is still not blinking orange only, consult
your IT specialist. Your IT specialist may need to follow the Special Network
Settings procedure in this booklet.
For more detailed technical assistance, go to: www.pb.com/support/LAN
LEDs
If the right LED is solid orange (not blinking), follow Troubleshooting 1, below.
Plug the AC adapter ( ) into the Communication Device and a
power outlet. The left LED is lit yellow when it is on.
LEDs
AC Adapter
Communication
Device

After a few seconds the right LED changes from blinking
orange to blinking green.
This replaces the phone line or USB cables that may already be
connected to the meter.
7
8
Connect the meter to the Communication Device
with the USB Cable ( )
ConrmconnectiontotheInternet
a.
5
LEDs
Install Communication Device
If the right LED alternates orange and green or the meter displays the
message “Dialing, Please wait...” see Troubleshooting 2 on page 7.
If the right LED lights any other combination of orange alone or orange and
green, see Troubleshooting 3 on page 7.
Ensure that the meter is powered and at the Ready screen.
USB Cable

b. Check your balances to conrm the installation is complete:
Press the Funds button
c. Use a Review key (st)
to scroll to the option:
“Check amt available to download?”,
then press Enter/yes.
1
4
7
C
2
5
8
0
3
6
9
If the meter displays your balances, your
meter is now connected to the Internet.
8ConrmConnectiontotheInternet(continued)
6
Install Communication Device
Prepaid: $1150
Other: $500
9Wireless Connection (Optional)
To set up wireless capability, go to:
www.pb.com/support/LAN
Scroll down to select the link Wireless Setup Instructions and
follow the instructions.
Log into www.pbwebconnect.com using your pb.com user
name and password to take advantage of new features and
capabilities, like:
• Package tracking
• Online US Postal Service postage
• Printing USPS shipping label
Check amt available to
download?"

7
Troubleshooting 3
If the right LED on the Communication Device does not blink green only, your
meter is not communicating with the Internet.
Try the following:
• Check that the USB Cable ( ) is connected properly.
• If the right LED is solid orange (not blinking), then the network cable is connected
to an inactive port. Try other ports (for 10 seconds each) until you nd one that is
active (LED changes from solid orange to green).
• Restart the Communication Device by pulling the power connector ( ) out, then
reconnecting the power.
• If, after 60 seconds, the right LED still does not blink green only, consult your IT
specialist.
Your IT specialist can refer to online troubleshooting assistance at:
www.pb.com/support/LAN
Troubleshooting 2
If the right LED on the Communication Device alternates orange and green or
the meter message reads: “Dialing, Please wait...” you will need to contact Pitney
Bowes for setup support.
Before calling, access and record your meter’s software version (UIC version) by
following these steps:
• Press Menu.
• Use the Review (st)keys to scroll to “Select a report?” and press Enter/yes.
• Use the Review keys to scroll to “View software ver. report?” and press Enter/yes.
• Use the Review keys to scroll to the UIC screen.
• Record the UIC version.
• Press Clear/Back to return back to the reports menu. Follow the prompts to
return to the Ready screen.

This section is needed only if your network requires special settings
to operate properly, such as static IPs and proxy server IDs, the
settings will need to be added to the Communication Device.
Consult your IT specialist to determine if this is necessary.
To enter special settings
a. Disconnect power ( ) from the meter.
b. Be sure the Communication Device is:
- connected to an active Internet port
- plugged into a power outlet
- the right LEDs are blinking in an orange and/or green pattern.
c. Download the setup software to your computer by going to:
www.pb.com/support/netsetup.
Click the button for your type of computer.
Note: If a rewall message appears, click the button that allows
the download to proceed.
d. Save the software “pbSmartLAN” to your computer, then
open and run it.
e. Click the Setup for Network Cable Connection button.
Special Network Settings
Follow the setup wizard and enter the appropriate special settings.
Communication
Device

Contact List
If You Need Assistance
• Product Name: Communication Device with pbWebConnect
• For Setup or Getting Started questions go to:
www.pb.com/support/LAN or call 1-800-522-0020
• For Product support go to:
www.pb.com/support/mailstation2-pbwc
or
www.pb.com/support/mailstation-pbwc
• To order Pitney Bowes supplies and accessories, call
1-800-243-7824 or go to:www.pb.com and click on Online Store.

1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com
For Service or Supplies
1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com
For Service or Supplies
Support Web Site: www.pb.com/support/LAN
General Questions: 1(800) 522-0020
Product Name: Communication Device with pbWebConnect
AW31215 Rev. G 09/21
© 2012 Pitney Bowes Inc.
All Rights Reserved
Printed in the USA
*AW31215REVG*