PIVOT cycles SHUTTLE Quick start guide

PIVOT SHUTTLE
Original Operational Instructions
This manual is intended to provide you with the information
needed to get you on the trail. This guide will walk you through the
steps necessary to set up all the components and become familiar
with the Shimano STEPS E-bike System. This document contains
some helpful diagrams and reference material to make sure you
have everything necessary to maintain your Shuttle and enjoy it to
the fullest.

www.pivotcycles.com inf[email protected]om 1.877.857.4868
Table of Contents
SECTION PAGE
1. Quick Start Guide 1
- Suspension/Tire Set-up 1
- Adjusting Saddle Height 1
- Charging the Battery 1
- Powering the System ON and OFF 1
- Assist Switch and Shifter Function 2
- Operating the Cycle Computer 2
- Screen Display 2
2. Bike Set-up 3
- Setting Proper Sag 3
- Setting Compression Damping on the Fox DPX2 3
- Setting Open Mode Adjust on the Fox DPX2 3
- Setting Rebound Damping on the Fox DPX2 4
- Setting Air Pressure on the Fox 38 Fork 4
- Setting Compression Damping on the Fox 38 Fork 5
- Setting Rebound Damping on the Fox 38 Fork 5
- Recommended Tire Pressure 5
3. Charging 6
- Charging the Battery (On & O the bike) 6
- Charger LED Lamp 6
4. Shimano STEPS System 7
- Connecting to E-Tube Project App 7
- Main Menu for E-Tube Project 7
- Customize Menu in E-Tube Project 7
- Assist Proles in E-Tube Project 8
- Update Firmware Menu in E-Tube Project 8
- Maintenance Menu in E-Tube Project 8
- Removing the Battery 9
- Installing the Battery 9
5. Troubleshooting 10
- Cycle Computer Warning Codes 10
- Cycle Computer Error Codes 11
6. Schematics 12
- Shimano STEPS Schematic 12
- Small Parts Schematic 13
- Small Parts Table 13
- Wiring Diagrams 15
7. Additional Information 16
- Shimano STEPS System 16
- Pivot Shuttle 16
- Bicycle Safety 16
- Battery Safety 16

www.pivotcycles.com inf[email protected] 1.877.857.4868 1
QUICK START GUIDE
Suspension/Tire Set-up
This "Quick Start Guide" provides the essential information to set up your bike.
COMPONENT QUICK START SETTING
Shock Air Pressure
(by Body Weight)
Body Weight in [kg] to [bar] 0.15 × Body Weight [kg] + 2.4 [bar]
Body Weight in [kg] to [psi] 2.2 × Body Weight [kg] + 35 [psi]
Body Weight in [lbs] to [bar] 0.07 × Body Weight [lbs] + 2.4 [bar]
Body Weight in [lbs] to [psi] Body Weight [lbs] + 35 [psi]
Shock Compression Damping 8 clicks in from OPEN (Team XTR Build Only)
Shock Rebound Damping 6 clicks in from OPEN
Fork Air Pressure 80 [psi] / 5.52 [bar]
Fork Compression Damping HSC: 2 clicks in from OPEN; LSC: 5 clicks in from OPEN
Fork Rebound Damping HSR: 3 clicks in from OPEN; LSR: 7 clicks in from OPEN
Front Tire Pressure 23 [psi] / 1.58 [bar]
Rear Tire Pressure 28 [psi] / 1.93 [bar]
Adjusting Saddle Height
• The seat post collar can be loosened and tightened with a 4mm hex wrench.
• Before raising or lowering the seat height, using a 2mm hex wrench, loosen the front
bolt of the head tube cable port securing the dropper post housing.
• The dropper post cable should be routed through the cable port on the driveside of
the head tube. This cable port cap is used to hold the dropper post cable and cycle
computer wire in place.
• Be sure to re-tighten the cable clamp on the head tube cable port after adjusting the
saddle height. Make sure not to pinch the cycle computer wire when tightening the
cable port.
Charging the Battery
NOTE: The battery does not come fully charged and must be charged completely before the
rst use.
1. Locate the rubber cable port on the driveside of the headtube (g. 1). The charging
port is underneath the rubber cable managment clamp. Pull back the sealing cover to
access the charging terminal.
2. Locate the alignment pin in the charger. Insert the charging cable into the charging
terminal, ensuring the cable and terminal are properly aligned. Thread the charging
cable collar onto the terminal threads (g. 2).
3. The display will illuminate briey when the charger is properly connected. The charger
LED lamp will glow red while charging, and glow green when charging is complete.
4. When done charging, unthread the cable from the terminal and close the sealing cover.
1
2
Powering the System ON and OFF
• The power button is located on the non-driveside of the headtube (g. 3).
• Power the system on by pressing on the Power symbol molded into the rubber cable
management clamp.
• Power cannot be turned on while the battery is charging.
• If the bike has not moved for 10 minutes, the power will shut o automatically.
3
2

www.pivotcycles.com inf[email protected] 1.877.857.4868 2
QUICK START GUIDE
Assist Switch and Shifter Function
• On start-up, the assist mode will be o. There are three levels of assistance: Eco, Trail, and Boost.
• The switch on the left side of the handle bar controls the level of assistance provided by the system.
• Walk Mode: This provides limited power to help move the bike while walking.
• Press Y1 until the Assist mode is o, then press and hold Y1 to initiate Walk Mode.
BUTTON CYCLE COMPUTER (A)
Z1 Cycles through display modes (Current Speed is default and will return after 60 seconds)
(Display Modes: Distance, Odometer, Range, Travel Time, Avg. Speed, Max. Speed, Cadence, Watts, Calories, Clock)
BUTTON ASSIST SWITCH (B)
X1 Increase the level of assistance (Eco, Trail, and Boost)
Y1 Decrease the level of assistance (Press and hold for WALK mode)
Y1
X1 (B) (A)
Z1
(3)
Screen Display
(1)
(2)
(4)
# DISPLAY ITEM
1Battery level indicator
2Assist Gauge
3Assist Mode Display*
4Current Speed / Display Mode
*[ECO] mode automatically activates as remaining battery capacity declines
Operating the Cycle Computer
• The following settings can be adjusted through the cyclecomputer:
MENU
Clear Clear Odometer
Clock Set current time
Brightness Adjust Display Birghtness (1-5)
Beep Toggle Display Sound
Unit Choose Units (km/miles)
Language Choose Display Language
Assist Customize Choose Assist Prole (1 or 2)
Display Speed Adjust Display speed
Exit Exit the Menu
• Follow the below procedure to adjust the settings in the Menu:
1. Press and hold Z1 on cycle computer to enter the settings menu.
2. Using X1/Y1 scroll to setting to be adjusted. Press Z1 to enter settings options.
3. Using X1/Y1 select desired setting adjustment.
4. Press Z1 to conrm adjustment. This will return to the menu screen.
5. Using X1/Y1 scroll to "Exit". Press Z1 to return to the main display.

www.pivotcycles.com inf[email protected] 1.877.857.4868 3
BIKE SET-UP
Setting Proper Sag
1. Always set sag with the blue compression damping
adjust lever turned to the open position. (g. 1)
2. Have the rider stand on the pedals, preferably with
their hydration pack on, and have them sit down
hard into the saddle to achieve accurate sag settings.
The rider does not need to bounce up and down nor
should they sit down gently. If they sit down hard
once, the suspension will cycle well into the stroke
and return to the natural sag setting with the rider
in the saddle.
3. With the rider in the saddle and not moving, slide
the O-ring up into position against the air can. (g. 2)
4. Once the O-ring is set in place, have the rider slowly
step o the bike so as not to move the O-ring.
5. Make adjustments to the sag by removing or adding
air so that steps 2-4 result in the O-ring lining up
with the red line on the sag indicator (g. 3). It will
be necessary to cycle the shock after adding or
subtracting air before re-checking sag as the large
Evol negative air chamber will need to equalize
pressure with the main chamber each time air is
added or removed.You can do this by pushing down
on the saddle several times to compress the shock
past the sag point.
2
3
Setting Compression Damping on the Fox DPX2
• The compression damping lever is a tuning tool to adjust compression support.
• All bikes can be run in the open position at all times and still perform well.
• Riders under 82 [kg] (180 [lbs]) will generally run the shock in the open position most of the
time.
• Riders over 82 [kg] (180 [lbs]) and aggressive riders may prefer the middle setting for more
mid-stroke support.
• The rmest setting is best suited for riding to the trail, long re road climbs, and smooth XC
courses.
1OPEN
MEDIUM
FIRM
Setting Open Mode Adjust on the Fox DPX2
• The Open Mode Adjust screw ne tunes the compression damping in the open position.
• The adjustment screw is a 3mm hex screw inside the top of the compression damping lever.
• This adjuster oers 10 additional ne tune adjustments for the open mode.
• Turning the screw clockwise will increase low speed compression damping; turning the
screw counter-clockwise will decrease low speed compression damping.
• Most riders will nd 8 clicks from full open is a good starting point.

www.pivotcycles.com inf[email protected] 1.877.857.4868 4
Setting Rebound Damping on the Fox DPX2
• Rebound is set from the most open (fully counter-clockwise) position.
• The rebound setting is determined by the air pressure in the shock.
• Refer to the table below for the suggested rebound setting. The number in the chart
refers to how many clicks in (clockwise) from the open setting the rebound should be set.
AIR PRESSURE SUGGESTED REBOUND
SETTING
[bar] [psi]
< 8.3 <120 3 (11)
8.3 - 9.7 120-140 4 (10)
9.7 - 11 140-160 5 (9)
11 - 12.4 160-180 6 (8)
12.4 - 13.8 180-200 7 (7)
13.8 - 15.2 200-220 9 (5)
15.2 - 16.5 220-240 10 (4)
16.5 - 17.9 240-260 12 (2)
17.9 - 19.3 260-280 13 (1)
19.3 - 20.7 280-300 CLOSED
Clicks from OPEN (Clicks from CLOSED)
BIKE SET-UP
Setting Air Pressure on the Fox 38 Fork
• Fox recommends setting sag between 15% and 20% of the total fork travel. The Shuttle comes with a
160mm fork, so the proper sag measurement is 24.0 - 32.0mm.
• The air pressure in the Fox 38 fork should not exceed 8.3 [bar] (120 [psi]).
• To achieve the proper sag, reference the chart below for an initial starting point.
RIDER WEIGHT FOX 38
AIR PRESSURE
[kg] [lbs]
55 - 59 120 - 130 72 [psi] / 5.0 [bar]
59 - 64 130 - 140 76 [psi] / 5.2 [bar]
64 - 68 140 - 150 80 [psi] / 5.5 [bar]
68 - 73 150 - 160 84 [psi] / 5.8 [bar]
73 - 77 160 - 170 89 [psi] / 6.1 [bar]
77 - 82 170 - 180 93 [psi] / 6.4 [bar]
82 - 86 180 - 190 97 [psi] / 6.7 [bar]
86 - 91 190 - 200 102 [psi] / 7.0 [bar]
91 - 95 200 - 210 106 [psi] / 7.3 [bar]
95 - 100 210 - 220 110 [psi] / 7.6 [bar]
100 - 105 220 - 230 114 [psi] / 7.9 [bar]
105 - 109 230 - 240 119 [psi] / 8.2 [bar]
109 - 114 240 - 250 123 [psi] / 8.5 [bar]

www.pivotcycles.com inf[email protected] 1.877.857.4868 5
BIKE SET-UP
Setting Compression Damping on the Fox 38 Fork
• Only available on Team XTR Builds
• To set compression, start from the open (or fastest) position by turning the black
(LSC) dial & blue (HSC) dial counterclockwise until it stops clicking.
• Turn the black (LSC) dial clockwise 5 clicks & turn the blue (HSC) dial clockwise 2 clicks.
• The recommended starting points and may need to be adjusted based on rider
weight. Lighter riders may prefer less compression damping (fewer clicks from open).
Setting Rebound Damping on the Fox 38 Fork
• To set rebound, start from the open (or fastest) position by turning both red rebound
dials on the bottom of the right fork leg counterclockwise until it stops clicking.
• Refer to the chart below for the recommended settings when setting rebound.
LSR
HSR
RIDER
WEIGHT
SUGGESTED REBOUND SETTING
LSR / HSR
120-130 [lbs] 3 / Open (12 / 10)
130-140 [lbs] 4 / Open (11 / 10)
140-150 [lbs] 5 / 1 (10 / 9)
150-160 [lbs] 6 / 2 (9 / 8)
160-170 [lbs] 7 / 3 (8 / 7)
170-180 [lbs] 8 / 4 (7 / 6)
180-190 [lbs] 8 / 4 (7 / 6)
190-200 [lbs] 9 / 5 (6 / 5)
200-210 [lbs] 9 / 5 (6 / 5)
210-220 [lbs] 10 / 6 (5 / 4)
220-230 [lbs] 11 / 7 (4 / 3)
230-240 [lbs] 11 / 7 (4 / 3)
240-250 [lbs] 12 / 8 (3 / 2)
Clicks from OPEN (Clicks from CLOSED)
Recommended Tire Pressure
• Tire pressure is an important factor on having the bike ride properly. If the tire pressure is too high, the tire
will not conform to ground, reducing traction. If the tire pressure is too low, the tire could pinch at.
• It is important to have an accurate pressure gauge when setting tire pressure; preferably a digital gauge
with a 0.03 [bar] (0.5 [psi]) accuracy.
• The recommended tire pressure will vary slightly based on rider weight, riding style, and terrain.
• Some riders may nd it helpful to start a ride at a slightly higher pressure than recommended and let out
a little air throughout the course of the ride until you nd your ideal riding tire pressure.
RECOMMENDED TIRE PRESSURE
FRONT REAR
1.58 [bar] / 23 [psi] 1.93 [bar] / 28 [psi]

www.pivotcycles.com inf[email protected] 1.877.857.4868 6
CHARGING
Charging the Battery
• The battery for the Shuttle can be charged while installed, but can also be charged after removing the
battery from the frame.
• In order to charge the battery o the bike, you will need the charging adapter (PN 5J.E4C0C.020) which can
be ordered through Pivot Cycles.
Charging the Battery on the Bike
1. Locate the rubber cable port on the driveside of the downtube near the headtube
(g 1).
2. The charging port is underneath the rubber cable managment clamp and can
be accessed through the sealing cover. Pull back the sealing cover to expose the
charging terminal.
3. Look for the alignment pin in the charger and insert the charging cable into the
charging terminal, ensuring the cable and terminal are properly aligned.
4. Secure the cable to the terminal by threading the charging cable collar onto the
terminal threads (g 2).
5. The display will illuminate briey when the charger is properly connected. The
charger LED lamp will glow red while charging, and glow green when charging is
complete.
6. When done charging, unthread the cable from the terminal and close the sealing
cover on the rubber cable management cap.
Charging the Battery o the Bike
1. Remove the battery from the bike. Instructions for this procedure can be found on page 9 in this
document.
2. Look for the alignment pin in the charger and insert the charging cable into the charging adapter,
ensuring the cable and adapter are properly aligned.
3. Secure the cable to the adapter by threading the charging cable collar onto the adapter threads.
4. Orient the adapter terminals with the terminal block on the battery and plug the adapter into the
battery.
5. The charger LED lamp will glow red while charging, and glow green when charging is complete. The
current charge level will be displayed on the battery LEDs just above the terminal block on the battery.
6. When done charging, remove the adapter from the battery terminal block.
Charger LED Lamp
• After charging has started, the LED lamp on the charger lights up.
LED INDICATOR DESCRIPTION
Lit Up (GREEN) Battery Charging Complete
Lit Up (RED) Battery Charging
Charger LED Lamp
1
2
Battery
Adapter (5J.E4C0C.020 - Sold Separately)
Charger

www.pivotcycles.com inf[email protected] 1.877.857.4868 7
Connecting to E-Tube Project App
• The display layout and switch operation can be customized through the Shimano E-Tube Project App.
• The Shimano E-Tube Project can be accessed via the Shimano E-Tube Project app available in the App Store
• The E-Tube Project app is compatible with both Android and Apple devices.
Connecting via the E-Tube Project app:
1. Before setting up a connection, turn on the Bluetooth connectivity of the smart phone or tablet.
2. Open the E-Tube Project app and then power up the Shuttle.
3. Once the bike has been powered on, press the large plus sign (+) on the "Get started" opening screen.
4. A list of nearby devices will be listed on the screen. Choose your bike.
5. When the connection is successful, a list of "conrmed units" will appear. These are all the devices
connected to the Shuttle. The units listed should include: the battery, drive unit, cyclecomputer, &
assist switch.
6. If all the connected units appear, press "OK" to conrm that all devices are shown.
7. To disconnect, press the "Disconnect" button at the bottom of the screen.
SHIMANO STEPS E-BIKE SYSTEM
Main Menu for E-Tube Project
• The main menu to the E-Tube Project has three main menus that are relevant for the consumer to know
how to navigate and operate: Update, Customize, & Maintenance. These are listed at the top of the app.
• The app will open to the "Customize" menu. The other functions can be accessed by swiping left or right.
Customize Menu in E-Tube Project
• The Customize menu lists the components available for customization: Assist, Drive Unit, Assist Switch, &
Cyclecomputer
• The tables below show the available options within the Customize menu.
E-BIKE DESCRIPTION
Assist*
Assist Character Adjust Assist Character for each Assist Level (Eco, Trail, Boost)
Max. Torque Adjust Maximum Torque for each Assist Level (Eco, Trail, Boost)
Assist Start Adjust how quickly assistance is provided for each Assist Level (Eco, Trail, Boost)
Drive Unit Max. Assist Speed Adjust Max Assist Speed (Max. 20 mph) & Speed correction percentage
Display Speed Allows adjustment of display speed to match speed shown on third party unit
*Assist features can be saved into 2 proles for easy access to preferred settings
SWITCH DESCRIPTION
Assist Switch* X1 Customize the functions of the buttons on the assist switch
Y1 Customize the functions of the buttons on the assist switch
*X1/Y1 Buttons are the Upper/Lower button on the Assist Switch. See Page 2 for the handlebar diagram.
DISPLAY DESCRIPTION
Cyclecomputer
Unit Change display units from International standards to US Customary standards
Shift Toggle display modes (Travel Time, Avg. Speed, Max. Speed, Cadence, Time)
Time (Auto/Man.) Set the current time (Either manually or automatically)
Beep Toggle system sound
Brightness Adjust display brightness
Language Select display language
Name Create a custom name for your bike
Passkey Change passkey for accessing the E-Tube app

www.pivotcycles.com inf[email protected] 1.877.857.4868 8
SHIMANO STEPS E-BIKE SYSTEM
Assist Profiles in E-Tube Project
• The E-Tube Project allows saving two proles with dierent assist characteristics for dierent terrain.
• To customize a prole:
1. Under the "Customize" menu, select "Assist". (The active prole will be displayed on this button.)
2. At the top of the "Assist customize" screen, the current prole will be displayed. To choose the other
prole, tap the prole name (or the double arrows) and it will alternate to the other prole.
3. To customize the selected prole, choose "Eco", "Trail", or "Boost" to customize each assistance level.
4. For each assistance level, the Assist Character, Max. Torque, & Assist Start features can be customized
within the range dened by the white slider. Move the colored dot (corresponding to the
selected assistance level), to the desired value for that feature.
• The Shuttle comes with two preloaded proles:
1. Pivot Factory Default: Optimized for balance and control
2. Maximum assistance permitted for all levels
Update Firmware Menu in E-Tube Project
• There is an "Update" menu option listed at the top of the app homescreen. To access this feature tap on
the word "Update".
• Under the Update menu option, all connected devices are listed, and the app will display if they are running
the latest rmware, or if it needs to be updated.
• There is also an "Update All" button. By pressing this button, the software automatically searches for and
downloads any update for the system.
• Once the program has completed any updates, each component of the Shimano STEPS E-bike System will
be listed with the corresponding version of the latest rmware for that component.
Maintenance Menu in E-Tube Project
• There is a "Maintenance" menu option listed at the top of the app homescreen. To access this feature tap
on the word "Maintenance".
• Under the Maintenance menu option, there is an Error log which will track system errors to provide better
insight into system performance and catalogue any previous issues.
Return to Customize menu
Reset to Default settings
Switch between proles
ECO settings
TRAIL settings
BOOST settings
Go to "Update" menu
Go to "Customize" menu
Go to "Maintenance" menu

www.pivotcycles.com inf[email protected] 1.877.857.4868 9
SHIMANO STEPS E-BIKE SYSTEM
1. Check the orientation of the battery before
installing the battery.
2. Carefully route the battery through the fork
stanchions and into the downtube.
3. Apply downward pressure on the battery to fully
seat the battery into the terminal block
4. Rest the front of the battery on the bracket
attached to the cover and align the back of the
cover with the edge of the battery cavity. Lift the
the front of the cover into place.
5. Grease the pins and install them to the frame
(starting with the forward pin) while apply
pressure to the battery cover. The pins are
dierent lengths. The shorter pin is installed in
the front and the longer pin is installed in the
back.
6. Torque the pins to 10 Nm.
Removing the Battery
• The battery may need to be removed to swap batteries or to charge the battery if there is no power supply
near the bike.
• This procedure may be easier with the bike upside down.
1. Using a M5 hex wrench, remove the two pins
securing the battery cover to the frame.
2. Remove the cover from the frame.The battery will
remain in the frame after the cover is removed.
3. Slowly apply forward pressure to unseat the
battery from the terminal block located inside
the downtube. CAUTION: The amount of force
required may cause the battery to move forward
quickly once it disconnects from the terminal
block.
4. Reach through the fork stanchions and carefully
pull the battery through the fork to remove the
battery. The battery is heavy and this action may
require two hands.
1
5
2
34
Installing the Battery
• To install the battery, reverse the removal procedure from above
12
34
6
5
(10 Nm)
5
LONG
SHORT

www.pivotcycles.com inf[email protected] 1.877.857.4868 10
Cycle Computer Warning Codes
• Warnings may appear on the cycle computer display if the system
detects an issue.
• The warning code will clear once the issue is resolved.
• If any issues persist after the suggestions below, contact the place
of purchase.
CODE ISSUE OPERATIONAL
RESTRICTION REMEDY
W010 Drive unit operation tempera-
ture is higher than normal
Power assistance may be lower
than usual
Stop using the assist function until the
drive unit temperature drops.
W011 Traveling speed cannot be
detected
Maximum speed may be lower
than usual
Check that the speed sensor is installed
correctly.
W013 Torque sensor was not initialized
properly
Power assistance may be lower
than usual
Turn the power o and back on again.
W020 Battery operation temperature
is higher than normal
No system functions will start Leave the battery in a cool place until the
temperature decreases suciently.
W032 Shifting unit installed diers
from unit congured in system
Unable to perform gear shifting Update shifting conguration in E-Tube
Project app.
W10000 Drive unit operation tempera-
ture is higher than normal
Power assistance may be lower
than usual
Stop using the assist function until the
drive unit temperature drops.
W10100 Traveling speed cannot be
detected
Maximum speed may be lower
than usual
Check that the speed sensor is installed
correctly.
W103 Sensor initialization could not
be completed normally
Power assistance may be lower
than usual
Turn the cranks in reverse two or three
times.
W10300 Sensor initialization could not
be completed normally
Power assistance may be lower
than usual
Turn the cranks in reverse two or three
times.
W104 Power was turned o due to
current leakage detected
Power assistance will not be pro-
vided while riding
Remove components from drive unit and
turn on to nd faulty component.
W10400 Power was turned o due to
current leakage detected
Power assistance will not be pro-
vided while riding
Remove components from drive unit and
turn on to nd faulty component.
W10500 Unexpected power disconnec-
tion was detected
There are no restricted assist func-
tions while displayed
Check the power cord for damage. Turn
the power o and back on again.
W20000 Battery operation temperature
is higher than normal
No system functions will start Leave the battery in a cool place until the
temperature decreases suciently.
W30200 Shifting unit installed diers
from unit congured in system
Unable to perform gear shifting Update shifting conguration in E-Tube
Project app.
TROUBLESHOOTING

www.pivotcycles.com inf[email protected] 1.877.857.4868 11
TROUBLESHOOTING
Cycle Computer Error Codes
• An error message may appear on the cycle computer if the system
detects an issue.
• If any issues persist after the suggestions below, contact the place
of purchase.
CODE ISSUE OPERATIONAL
RESTRICTION REMEDY
E010 A system abnormality was detected in
the drive unit
Power assistance is not
provided during riding
Turn the power o and back on again.
E01000 -
E01004
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01010 -
E01011
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01020 -
E01022
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01030 A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01040 -
E01042
A malfunction was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E01050 -
E01051
A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase.
E013, E034
& E03400
An abnormality was detected in the drive
unit's rmware
Power assistance is not
provided during riding
Connect to the E-Tube Project app and
restore or update the rmware.
E014 An abnormal vehicle speed signal was
detected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned.
E020 &
E02000
A communication error between the bat-
tery and drive unit was detected
Power assistance is not
provided during riding
Check that the cable between the drive
unit and battery is properly connected.
E021 Battery connected to the drive unit is not
supported
Power assistance is not
provided during riding
Turn the power o and back on again.
E022 The battery connected does not conform
with system standards
No system functions will
start
Turn the power o and back on again.
E023 An electrical failure was detected inside
the battery
No system functions will
start
Turn the power o and back on again.
E025 The battery does not recognize the drive
unit
No system functions will
start
Conrm the drive unit is compatible. Check
the power cord for damage.
E030 Shifting unit installed diers from unit
congured in system
Power assistance is not
provided during riding
Update shifting conguration in E-Tube
Project app.
E033 Current rmware is not supported by this
system
Power assistance is not
provided during riding
Connect to the E-Tube Project app and
update the rmware.
E035 &
E03500
An abnormality was detected in the
vehicle settings
Power assistance is not
provided during riding
Connect to the E-Tube Project app to check
if the settings and vehicle status dier.
E043 Part of the system rmware may be cor-
rupted
Power assistance is not
provided during riding
Contact the place of purchase to restore
the system rmware.
E044 Error caused by system conguration Power assistance is not
provided during riding
Contact the place of purchase.
E050 &
E05000
An abnormal vehicle speed signal was
detected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned.

www.pivotcycles.com inf[email protected] 1.877.857.4868 12
Shimano STEPS E-bike System Schematic
LETTER PART DESCRIPTION PART NAME
ACycle Computer SC-EM800A
BAssist Switch SW-EM800-L
CFront Chainring SAMOX NWP201-34T
DCrank Arm FC-M8150
EDrive Unit DU-EP800
FSpeed Sensor EW-SS301
GBattery DARFON 720 Wh
HBattery Charger DARFON E4C0C
IBattery Charger Adapter (For O-the-bike Charging - Sold Separately) DARFON 5J.E4C0C.020
JCycle Computer E-Tube Wire (1000mm) EW-SD300
SCHEMATICS
(A)
(B)
(C) (D)
(E)
(F)
(G)
(H)
(J)
(I)

www.pivotcycles.com inf[email protected] 1.877.857.4868 13
Small Parts Schematic
SCHEMATICS
NUMBER PART NAME DESCRIPTION TORQUE *
5FP-MNT-BRCKT-BATT-V1-R1 Front Battery Bracket
6FP-SPC-FRNT-BRKT-V1-R1 Rubber Spacer for Front Bracket
7FP-SPC-BATT-CVR-V1-R1 Rubber Spacer for Battery Cover
8FP-BMP-BATT-BUMPER-V1-R1 Battery Bumpers
9FP-MNT-FRNT-BATT-V2-R1 Front Battery Bracket Mounting Plate
10 FP-MNT-REAR-BATT-V1-R1 Rear Battery Bracket Mount
11 FP-GDE-SHUTTLE-BATT-V1-R1 Rubber Battery Guide
12 FP-SCW-SCK-M5*15 M5x15 Sockethead Screw Until Snug L
13 FP-SCW-SCK-M5*12 M5X12 Sockethead Screw 7 Nm (5 lb·ft) L
14 FP-WSH-5I*10O*1W M5 Washers
15 FP-BLT-M8*85-BLK-V1-R1 Front Battery Cover Bolt 10 Nm (7 lb·ft) G
16 FP-BLT-M8*108-BLK-V1-R1 Rear Battery Cover Bolt 10 Nm (7 lb·ft) G
17 FP-RDH-TA-12MM-BLK-V3 Rear Derailleur Hanger 12mm TA
18 FP-SCW-SCK-M5*10 M5x10 Socket Screw for RD Hanger 5 Nm (4 lb·ft) G
19 FP-BLT-M8*38-BLK-V2 M8x38 Front Shock Bolt 13 Nm (10 lb·ft) A
Small Parts Table (Continued on next page)
101

www.pivotcycles.com inf[email protected] 1.877.857.4868 14
Small Parts Table (Continued)
SCHEMATICS
NUMBER PART NAME DESCRIPTION TORQUE *
20 FP-BRG-6902-LLUMAXECN 28mm 6902 Ext'd Max-E Bearing
21 FP-LNK-LL-50MM-V1 50mm Out-to-Out Lower Link
22 FP-LNK-UL-70MM-DSM-V1 70mm Direct Shock Mount Upper Link
23 FP-PIN-SHK-M8*15O-BLK 15x57mm M8 Rear Shock Pin
24 FP-BLT-M8*12-BLK M8x12 Rear Shock Bolt 13 Nm (10 lb·ft) L
25 FP-WSH-SPC-M15*13 M15x13 Rear Shock Spacer
26 FP-BLT-M14*17-BLK-V1-R2 M14x17 Upper Link Bolt 35 Nm (27 lb·) L
27 FP-BLT-M14*20-BLK-V2-R2 M14x20 Lower Link Bolt 35 Nm (27 lb·) L
28 FP-CLM-MECH-FRM-V1 Internal Routing Cable Clamp
29 FP-SCW-FLT-M3*10 M3x10 Cable Clamp Screw (Included w/ Clamp)
30 FP-CVR-PWR-BUTTON-V1-R1 Head Tube Cable Guide and Power Button Cover
31 FP-CVR-CHARGE-PORT-V1-R1 Head Tube Cable Guide and Charging Port Cover
32 FP-SCW-FLT-M3*12 M3x12 Cable Clamp Screw
33 FP-CLM-DI2-SLV-BLK-V1 Di2 Wire Sleeve for Cable Clamps
34 FP-GDE-DI2-7*8*5*3.9 7x8mm Cable Guide Ext'd
35 FP-GDE-DUAL-7*13*5-V1 Extended Dual Wire/Housing Guide
36 FP-MNT-CG-V1 Chain Guide Mounting Plate
37 FP-SCW-FLT-M5*12 M5x12 CG Mounting Screw 5 Nm (4 lb·ft) L
38 FP-SCW-SCK-M8*18-R1 M8x18 Motor Mounting Screw 13 Nm (10 lb·ft) L
39 FP-SCW-SCK-M8*30-R1 M8x30 Motor Mounting Screw 13 Nm (10 lb·ft) L
40 FP-WSH-8I*12O*1W M8 Motor Mount Bolt Washer
41 FP-PRO-SHTLE-CS-V1-R1 E-Bike Carbon Chainstay Protector
42 FP-PRO-SHTLE-SS-V1-R1 E-Bike Carbon Seatstay Protector
43 FP-PRO-SHTLE-SP-V1-R1 E-Bike Carbon Skid Plate Protector
44 FP-PRO-SHTLE-BC-V2-R1 E-Bike Carbon Battery Cover Protector
45 FP-PRO-SHTLE-SS-EXT-V1-R1 E-Bike Extended Seatstay Protector
46 FP-GDE-MECH-MTR-V1-R1 Cable Guide for Mechanical Spec
47 FP-CVR-MOTOR-DS-V1-R1 Drive side Motor Cover
48 FP-CVR-MOTOR-NDS-V1-R1 Non-drive side Motor Cover
49 FP-PRO-50MM-LL-V1-R1 50mm Lower Link Protector
50 FP-PRO-FOAM-80*45-V1-R1 Battery Cavity Foam (80x45)
51 FP-PRO-FOAM-80*110-V1-R1 Battery Cavity Foam (80x110)
52 FP-PRO-FOAM-150*65-V1-R1 Battery Cavity Foam (150x65)
53 FP-PRO-FOAM-300*90-V1-R1 Battery Cavity Foam (300x90)
54 FP-PRO-FOAM-300*40-V1-R1 Battery Cavity Foam (300x40)
55 FP-CVR-SHUT-FRNT-BRCKT-V1-R1 Front Bracket Plate Cover
56 FP-GKT-BATT-DS-V1-R1 Battery Cover Gasket (Driveside)
57 FP-GKT-BATT-NDS-V1-R1 Battery Cover Gasket (Non-Driveside)
58 FRAME SIZE STICKER - XS/SM/MD/LG/XL Frame Size Sticker
101 157MM THROUGH AXLE V4 157mm Rear Axle 15 Nm (11 lb·ft) G
*PRODUCT TYPE RECOMMENDED PRODUCT
GGrease Motorex Bike Grease 2000
AAnti-Seize Motorex Copper Paste
LThread Locker Loctite 243

www.pivotcycles.com inf[email protected] 1.877.857.4868 15
Shuttle Wiring Diagram: Team XTR Build
• The diagrams below will help illustrate how the wires are to be routed through the internal cable guides
and how the handlebar switches are attached to the cycle computer.
• The routing shown below will help minimize the likelihood of pinching a wire when removing and installing
the motor for maintenance purposes.
SCHEMATICS
Cycle Computer Wiring Diagram
Frame Wiring Diagram
----------------- Cycle Computer Wire
----------------- Speed Sensor Wire
----------------- Battery Cable
----------------- Power Cable
----------------- Charging Cable
----------------- Cycle Computer Wire / EW-SC300 (1000mm)
----------------- Assist Switch Wire / EW-SC300 (400mm)

www.pivotcycles.com inf[email protected] 1.877.857.4868 16
ADDITIONAL INFORMATION
Shimano STEPS E-bike System
• Additional information regarding operation and functionality of the Shimano STEPS E-bike System can be
found at: http://si.shimano.com/#/
• To download the E-tubes Project software to fully utilize the connectivity of the Shimano STEPS E-bike
System visit: http://e-tubeproject.shimano.com/
Pivot Shuttle
• For FAQs and additional technical documents regarding the maintenance of the Pivot Shuttle can be found
at: http://www.pivotcycles.com/bike/shuttle/
Bicycle Safety
• This bike is not designed or equipped for use on public roads. Before it can be used on public roads
it must be tted with the legally prescribed equipment. It is designed to be used o-road, but not for
competitions. The manufacturer and dealer accept no liability for damage resulting from any use beyond
this denition and/or failure to comply with the safety information and instructions in this user guide. This
applies particularly to, but not limited to, the use of this bike in competitions, overloading, and the failure
to properly rectify faults. Intended use also includes conformance with the specied operating, service,
and repair conditions in the user guide. Fluctuations in the consumption and power of the battery and a
reduction of capacity with increasing age are common and technically unavoidable, and as such, do not
constitute material defects.
Battery Safety
• Batteries are subject to the dangerous goods regulations. Private users are permitted to transport them
on the road without further conditions. If transported by commercial third parties (e.g. by air freight,
logistics companies, or postal service) special conditions apply to packing and labeling. For questions
about transporting batteries, please contact your local Pivot dealer.
• Damaged batteries must not be charged, used, or transported. They can explode and cause serious burns
or res. Gases can be released and irritate the airways. Ensure there is a supply of fresh air and consult
a doctor in the event of discomfort. Liquid can escape and cause skin irritation. Avoid contact with this
liquid, but in case of accidental contact, wash o with water. If the liquid gets into the eyes, ush out with
water and seek medical attention.
• Batteries must not be submerged in water. There is a risk of explosion. Do not attempt to extinguish a
burning battery with water, only the surrounding burning material. For burning batteries, use a Class D
Fire Extinguisher. If it is possible to take the battery safely outside, smother the re with sand. You do not
need to worry that you are in danger when riding in the rain; the battery is protected from moisture and
condensation.
• Clean the battery with a dry or, if at all, a slightly moist rag. Do not direct the water jet of a high pressure
cleaner at the rechargeable battery or submerge the battery into water, as there is a risk of water entry
and/or short-circuit.
• For more information on the proper handling of your rechargeable battery see the system instructions of
your drive manufacturer.
• Charge your battery only with the supplied charger. Do not use the charger of any other manufacturer, not
even when the connector of the charger matches your rechargeable battery. The rechargeable battery can
heat up, catch re or even explode!
• Keep the rechargeable battery and the charger out of the reach of children!

www.pivotcycles.com inf[email protected] 1.877.857.4868 17
ADDITIONAL INFORMATION
Battery Safety (Continued)
• We recommend that you charge your battery only during the day and only in dry rooms which have a
smoke or a re detector; but not in your bedroom. Place the battery during the charging process on a big,
non-inammable plate made of ceramics or glass! Unplug the battery once it has been charged up.
• Keep the rechargeable battery and the charger away from moisture and water during the charging process
to exclude electric shocks and short circuits.
• Do not use a rechargeable battery or a charger that is defective. If you are in doubt or if you have any
questions, contact your Pivot dealer.
• Do not expose your battery or the charger to the blazing sun during charging.
• Do not charge any other electrical devices with the supplied charger of your Pivot e-bike.
• The drive is not approved for steam cleaning, high-pressure cleaning or cleaning with a water hose. The
contact of the electrics or the drive with water can destroy the units. The individual drive components can
be cleaned with a soft rag and neutral detergents. You may use a moist rag, but not excessive water. Keep
the rechargeable battery dry and do not submerge it. Risk of explosion.
• Make sure your rechargeable battery does not show any damage, i.e. cracks, breakages or discolorations at
the contact points. Do not use a battery with such damage. Bring a damaged battery to your Pivot dealer
at once.
• Make sure your rechargeable battery is in sound condition. Do not open, disassemble or crush the battery.
Risk of explosion!
• Make sure your rechargeable battery is not exposed to mechanical impacts.
• Keep your battery away from re and heat. Risk of explosion!
• Batteries must not be short-circuited.Therefore store them in a safe storage area and make sure the battery
is not short-circuited accidentally (e.g. with metal or another battery). In addition, rechargeable batteries
must not be stored inappropriately, e.g. in a box or in a drawer where they can be short-circuited by other
conductive materials or where they can short-circuit each other. Do not deposit any objects in the storage
area (e.g. clothes).
• Make sure to use the battery only for the Pivot e-bike for which it is designed.
• Remove the rechargeable battery if you do not use your Pivot e-bike for a long period of time (e.g. during
the winter season). Store the rechargeable battery in a dry room at temperatures between 5 - 20°C (41 -
68°F) . The state of charge should be 50 - 70% of the charging capacity. Check the state of charge if the
rechargeable battery is left unused for more than two months and recharge it in between, if necessary, to
50%.
• The battery does not come charged and must be charged completely before the rst use.
• When removing the charger from the outlet or the port, pull on the plug, not the cord.
• When charging the battery, plug the cord into the wall outlet rst, and then into the battery.
• Be sure that the charger is on a at and stable surface, when charging.
• Do not leave the battery fully depleted for an extended period of time. This will cause the battery to
deteriorate and reduce the battery capacity.
• Keep the rechargeable battery and the charger away from moisture and water during the charging process
to avoid electric shocks and short circuits.
• Keep the charger and battery out of reach of children.
• Do not use a battery or a charger that is defective. If you are in doubt, contact your Pivot dealer.
• If the rechargeable battery or the charger (or parts of it) must be replaced, only use original spare parts.
Contact your Pivot dealer.
• Charge the battery at an ambient temperature of approximately 20°C (68°F). Therefore, before starting the
charging, wait until the temperature of the battery has increased or decreased after a ride in cold or hot
weather.

www.pivotcycles.com inf[email protected] 1.877.857.4868 18
ADDITIONAL INFORMATION
Battery Safety (Continued)
• Do not dispose of your rechargeable battery in the normal household rubbish! It must be disposed of
according to battery disposal regulations. Therefore, sellers of new rechargeable batteries must provide
collection of old batteries and appropriate disposal. If you are in doubt or if you have any questions, contact
your Pivot dealer.
• When the battery is fully charged, remove the charger.
• Observe the notes on the respective labels on the rechargeable battery or on the charger.