PIVOT cycles SHUTTLE SL User manual
Original Operational Instructions
SHUTTLE SL
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This manual is intended to provide you with the information
needed to get you on the trail, walk you through the steps
necessary to set up all the components, and become familiar
with the FAZUA E-bike System. This document contains some
helpful diagrams and reference material to make sure you have
everything necessary to maintain your Shuttle SL and enjoy it to
the fullest.
PIVOT SHUTTLE SL
Original Operational Instructions
TABLE OF CONTENTS PAGE
1. Quick Start Guide 1
- Suspension/Tire Set-up 1
- Adjusting Saddle Height 1
- Charging the Battery 1
- Powering the System ON and OFF 1
- Ring Control and LED Hub Functions 1
2. Bike Set-up 2
- Recommended Tire Pressure 2
- Setting Sag 3
- Setting Compression Damping on the Fox Float X & DPS 4
- Setting Rebound Damping on the Fox Float X & DPS 4
- Setting Air Pressure on the Fox 36 & 34 Forks 5
- Setting Compression Damping on the Fox 36 & 34 Forks 5
- Setting Rebound Damping on the Fox 36 & 34 Forks 5
3. Charging 6
- Charging the Battery 6
4. FAZUA System Basics 6
- Control Elements: Ring Control & LED Hub 6
- Powering the System ON and OFF 7
- Support Modes 7
- Boost Mode 8
- Walk Assist Mode 8
- LED Hub USB Port 8
- Speed Sensor 8
- Support Characteristics 9
- FAZUA Rider App Navigation 10
- FAZUA App Navigation 10
- FAZUA Toolbox Software 11
- Connect to the FAZUA Toolbox 11
- Customize Assistance Profile 12
- Setting Custom Assistance Profiles 13
- Saving Custom Assistance Profiles 13
- Exporting & Importing Custom Assistance Profiles 13
- Update System Software 13
5. Troubleshooting 14
- Troubleshooting Table 14
6. Schematics 15
- FAZUA Schematic 15
- Small Parts Schematic 16
- Wiring Diagrams 17
Contents continues on the next page
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TABLE OF CONTENTS (Cont') PAGE
7. Third Party Compatibility 18
- Compatible Devices 18
- Garmin Pairing 18
8. Warnings 19
- Bicycle Safety 19
- Improper Use Hazards 19
- Health Hazards 20
- Potential Damage Hazards 20
9. Additional Information 21
- FAZUA Ride 60 Drive System 21
- Pivot Shuttle SL 21
- Conformity 21
- Sources 21
TECHNICAL DATA ON THE DRIVE UNIT
Article Number 10A101000A/10A101100A
Continuous rated power 250W
(Mechanical) power, max. 450W
Nominal voltage 43.2 V
Support torque, max. 60 Nm
Pedaling cadence (range) 55-125 rpm
Protection type IP54
Weight, approx. 4.3 lbs (1.95 kg)
Operating temperature 23 ˚F to 113 ˚F (-5 ˚C to +45 ˚C) ambient temperature
TECHNICAL DATA ON THE BATTERY
Model Designation FAZUA ENERGY 430 fix
Weight, approx. 4.85 lbs (2.2kg)
Operating temperature 23 ˚F to 104 ˚F (-5 ˚C to +40 ˚C) ambient temperature
Storage temperature (< 1 month) 5 ˚F to 140 ˚F (-15 ˚C to +60 ˚C)
Storage temperature (> 1 month) 5 ˚F to 77 ˚F (-15 ˚C to +25 ˚C)
TECHNICAL DATA ON THE CHARGER
Model designation CHARGER 3A (Model STC-8207LD)
Nominal input voltage 100-240 V AC
Frequency 47-63 Hz
Charging current 3 A
Charging time, approx. 3.5 h
Protection class 2 [ symbol: ]
Protection type IP54 (when plugged in)
Weight, approx. 1.32 lbs (0.6 kg)
Operating temperature 32 ˚F to 95 ˚F (0 ˚C to +35 ˚C)
Storage temperature 32 ˚F to 113 ˚F (0 ˚C to +45 ˚C)
234
1
Powering the System ON and OFF
NOTE: The system will automatically turn itself off after extended non-activity.
1. Locate the ring controller on the handlebar.
2. Power the system on by pressing up on the controller for at least 2
seconds. The five LEDs on the LED Hub will illuminate.
3. Once the power-up sequence is complete, the lights will illuminate to indicate the battery charge level.
(1 LED = 0-20%, 2 LEDs = 20-40%, 3 LEDs = 40-60%, 4 LEDs = 60-80%, 5 LEDs = 80-100%)
4. To turn off the system, press and hold the ring controller down for 1 second.
Changing Levels of Support
Increase support by briefly pushing up on the switch. To decrease support briefly push down on the switch.
The 5 LEDs in the LED Hub on the top tube will illuminate in different colors for each support mode.
White LEDsWhite LEDs No Support- as if you were riding a conventional bike.
Green LEDsGreen LEDs Breeze- low but effective support for maximum range.
Blue LEDsBlue LEDs River- reliable support for most applications.
Red LEDsRed LEDs Rocket- maximum support for very demanding terrain.
Charging the Battery
NOTE: The battery does not come fully charged and must be completely charged before the first use.
1. Prepare the charger by plugging the power cable into the power inverter.
2. Connect the charger to an outlet.
3. Open the magnetic cover over the bikes charging port.
4. Plug the power cable into the bikes charging port.
To ensure a full charge, wait until the LED on the charger switches from red to green.
Adjusting Saddle Height
1. Use a 2mm hex wrench to loosen the drive side cable port cap securing the dropper post housing.
2. Using a 4mm hex wrench, loosen the seat post clamp bolt and raise/lower the saddle to the preferred height.
3. Using a 4mm hex wrench, tighten the seat post clamp bolt to 5 [Nm].
4. Tighten the cable port cap screw with a 2mm hex wrench to secure the dropper post housing.
Shock Air Pressure
(by Body Weight)
*Always check sag
Body Weight in [kg] to [bar] 0.15 × Body Weight [kg] = [bar]
Body Weight in [kg] to [psi] 2.2 × Body Weight [kg] = [psi]
Body Weight in [lbs] to [bar] 0.07 × Body Weight [lbs] = [bar]
Body Weight in [lbs] to [psi] Body Weight [lbs] = Body Weight in [psi]
Shock Compression Damping 8 clicks in from OPEN*
Shock Rebound Damping 6 clicks in from OPEN
Fork Air Pressure 75 [psi] / 5.17 [bar]
Fork Compression Damping HSC: 2 clicks in from OPEN*; LSC: 5 clicks in from OPEN
Fork Rebound Damping HSR: 3 clicks in from OPEN*; LSR: 7 clicks in from OPEN
Front Tire Pressure 23 [psi] / 1.58 [bar]
Rear Tire Pressure 28 [psi] / 1.93 [bar]
* These Adjustments are not available on all builds.
Suspension/Tire Set-up
QUICK START GUIDE
ON
2 sec.
Ring
Control
OFF
Ring
Control
1 sec.
LED Hub Ring Control
Decrease
Increase
2mm
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2
4
3
Setting Sag on FOX Air Shocks
1. Always set sag with the blue compression lever to the
open position. (fig. 1)
2. If your shock has additional compression and rebound
adjustments ensure they are adjusted to be fully open,
compression to the softest setting, and rebound to
its fastest setting. This is done by turning them fully
counter-clockwise.
3. If it is not installed already, attach the sag indicator to
the bottom of the shock body using the provided zip-tie
and carefully cut the excess.(fig. 2)
4. Find a level surface and something to steady yourself
while mounted on the bike so you can be on the pedals
in a seated position. It may be easier to have a partner
hold your bike steady from the front, by holding the
handlebars while you are in your riding position.
5. While standing on the pedals, sit down hard into the
saddle to cycle the suspension well into the stroke.
This will ensure the bike comes to rest at the natural
sag setting with the rider in the saddle.
6. While in the saddle and not moving, slide the O-ring up
into position against the air can. (fig. 3)
7. Once the O-ring is set in place, slowly step off the bike
so as not to move the O-ring.
8. Make adjustments to the sag by removing or adding
air so that steps 4-7 result in the O-ring lining up with
the red line on the sag indicator (fig. 4). When adjusting
air pressure in the shock, cycle the shock before re-
checking sag, so the large Evol negative air chamber
equalizes pressure with the main chamber each time air
is added or removed. You can do this by pushing down on
the saddle several times to compress the shock past the
sag point.
WARNING: Make sure the sag
indicator does not contact the
frame or linkage through the
suspension cycle. Otherwise, the
indicator may break while riding.
RECOMMENDED TIRE PRESSURE
FRONT REAR
1.58 [bar] / 23 [psi] 1.93 [bar] / 28 [psi]
BIKE SET-UP
Recommended Tire Pressure
• Tire pressure is an important factor on having the bike ride properly. If the tire pressure is too high, the
tire will not conform to ground, reducing traction. If the tire pressure is too low, the tire could pinch flat.
• It is important to have an accurate pressure gauge when setting tire pressure; preferably a digital gauge
with a 0.03 [bar] (0.5 [psi]) accuracy.
• The recommended tire pressure will vary slightly based on rider weight, riding style, and terrain.
• Some riders may find it helpful to start a ride at a slightly higher pressure than recommended and let out
a little air throughout the course of the ride until you find your ideal riding tire pressure.
1
FLOAT X
OPEN COMPRESSION
DAMPING
OPEN COMPRESSION DAMPING
OPEN MODE ADJUST
TO LEVEL 1
DPS
BIKE SET-UP
Setting Compression Damping on the Fox Float X
Some Float X shocks features a blue low speed compression adjustment knob,
which can be used to fine tune the open mode of the compression damping. This
knob offers 10 additional fine tune adjustment settings to the open mode. Turning
the knob clockwise will increase low speed compression damping. Turning the
knob counter-clockwise will decrease low speed compression damping. You can
experiment with all of these options to find the setting that provides the best
compression support and plushest feel for your weight and riding style. For a rider
close to 100 lbs we recommend having the compression fully open, by having the
knob turned fully counter-clockwise. For riders 200 lbs we like to start at 3 clicks
in from full closed as a good baseline setting. If the rider's weight is less than 200
lbs, open up compression damping 1 click counter-clockwise for every 10 lbs less.
For every 10 lbs over 200 lbs we recommend increasing compression damping by 1
click clockwise.
2 POSITION LEVER
3 POSITION LEVER
Using the Two-Position Lever on the Fox Float X
LOW SPEED COMPRESSION
KNOB
OPEN MODE
ADJUST
Float X shocks feature a two-position lever for on-the-fly adjustment between fully
open and firm for climbing. The firm setting is best suited for long fire road climbs
and smooth XC courses.
Because all dw-link® equipped Pivot bikes pedal so efficiently, we use the
compression lever as a tuning tool for rider weight and compression support.
All bikes can be run with the blue lever in full open and perform very well. On
Float DPS shocks, the lever is turned towards the opposite side of the air valve.
Lighter riders under 160 lbs will generally run in the full open position most of
the time. Riders in the 190 lbs+ range and more aggressive riders who like the
feel of more mid-stroke support will generally prefer the middle setting. The
firm setting is for long fire road climbs, and smooth XC race courses where a
more locked out feel is desired.
All Factory Series Float DPS shocks feature three additional options that affect
the open setting via the black knob. This knob needs to be lifted slightly to turn
to one of the three designated options. #1 is the most open, or least amount of
compression damping, and #3 is the firmest (but still slightly less firm than the
middle position of the blue lever). You can experiment with all of these options
to find the setting that provides the best compression support and plushest
feel for your weight and riding style. Other than running in the full firm mode
on rocky descents, all settings are designed to work well in a wide variety of
terrain and rider weights.
Setting Compression Damping on the Fox DPS
REBOUND
KNOB
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Setting Air Pressure on the Fox 36 & 34 Forks
• Rebound is set from the most open, fully counter-clockwise, position.
• The rebound setting is determined by the air pressure in the shock.
• Refer to the table below for the suggested rebound setting. The number in the chart refers
to how many clicks in clockwise from the open setting the rebound should be set. Fox sets
rebound from the closed position, so that has been provided in the table in parentheses.
• Fox recommends setting sag between 15% and 20% of the total fork travel. The proper sag mea-
surement for 140mm travel Fox 34 Forks is 21mm- 28.0mm. For 150mm travel Fox 36 forks the
proper sag measurement is 22.5mm-30mm.
• The air pressure in the Fox 36 or the Fox 34 should not exceed 120 psi (8.3 bar).
• To achieve the proper sag, reference the chart below for an initial starting point.
• Through Pivot's testing, we have found that for some riders, the Fox recommended pressures are too
high and limit the ability to achieve full fork travel. The below chart is adjusted to reflect our recom-
mended pressures.
RIDER WEIGHT FOX 36
AIR PRESSURE
FOX 34
AIR PRESSURE
[kg] [lbs]
55 - 59 120 - 130 58 [psi] / 4.0 [bar] 50 [psi] / 3.4 [bar]
59 - 64 130 - 140 62 [psi] / 4.3 [bar] 54 [psi] / 3.7 [bar]
64 - 68 140 - 150 66 [psi] / 4.6 [bar] 58 [psi] / 4.0 [bar]
68 - 73 150 - 160 70 [psi] / 4.8 [bar] 63 [psi] / 4.3 [bar]
73 - 77 160 - 170 74 [psi] / 5.1 [bar] 68 [psi] / 4.7 [bar]
77 - 82 170 - 180 78 [psi] / 5.4 [bar] 72 [psi] / 5.0 [bar]
82 - 86 180 - 190 82 [psi] / 5.7 [bar] 77 [psi] / 5.3 [bar]
86 - 91 190 - 200 86 [psi] / 5.9 [bar] 82 [psi] / 5.7 [bar]
91 - 95 200 - 210 89 [psi] / 6.1 [bar] 86 [psi] / 5.9 [bar]
95 - 100 210 - 220 94 [psi] / 6.5 [bar] 91 [psi] / 6.3 [bar]
100 - 105 220 - 230 99 [psi] / 6.8 [bar] 96 [psi] / 6.6 [bar]
105 - 109 230 - 240 105 [psi] / 7.2 [bar] 100 [psi] / 6.9 [bar]
109 - 114 240 - 250 109 [psi] / 7.5 [bar] 105 [psi] / 7.2 [bar]
BIKE SET-UP
AIR PRESSURE SUGGESTED REBOUND
SETTING FLOAT X
SUGGESTED REBOUND
SETTING FLOAT DPS
[bar] [psi]
< 8.3 <120 1 (9) OPEN-3 (Open-11)
8.3 - 9.7 120-140 2 (8) 4(10)
9.7 - 11 140-160 3 (7) 5 (9)
11 - 12.4 160-180 4 (6) 6 (8)
12.4 - 13.8 180-200 5 (5) 7 (7)
13.8 - 15.2 200-220 6 (4) 8 (6)
15.2 - 16.5 220-240 7 (3) 9 (5)
16.5 - 17.9 240-260 8 (2) 10 (4)
17.9 - 19.3 260-280 9 (1) 11 (3)
19.3 - 20.7 280-300 CLOSED CLOSED
Clicks from OPEN (Clicks from CLOSED)
Setting Rebound Damping on the Fox Shocks
FLOAT X REBOUND KNOB
DPS REBOUND KNOB
LSR
HSR
RIDER
WEIGHT
FOX 36 SUGGESTED REBOUND FOX 34 SUGGESTED REBOUND
LSR / HSR *HSR not available on all builds LSR Only
120-130 [lbs] 3 / Open (12 / 10) Open (14)
130-140 [lbs] 4 / Open (11 / 10) 1 (13)
140-150 [lbs] 5 / 1 (10 / 9) 2 (12)
150-160 [lbs] 6 / 2 (9 / 8) 3 (11)
160-170 [lbs] 7 / 3 (8 / 7) 5 (9)
170-180 [lbs] 8 / 4 (7 / 6) 6 (8)
180-190 [lbs] 8 / 4 (7 / 6) 7 (7)
190-200 [lbs] 9 / 5 (6 / 5) 8 (6)
200-210 [lbs] 9 / 5 (6 / 5) 9 (5)
210-220 [lbs] 10 / 6 (5 / 4) 10 (4)
220-230 [lbs] 11 / 7 (4 / 3) 11 (3)
230-240 [lbs] 11 / 7 (4 / 3) 12 (2)
240-250 [lbs] 12 / 8 (3 / 2) 13 (1)
Clicks from OPEN (Clicks from CLOSED)
Setting Rebound Damping on Fox Forks
• Start from the open (or fastest) position by turning the red rebound dial(s) on the bottom of the right
fork leg counter-clockwise until it stops clicking. On the Fox 36 these dial(s) are found under a protective
cover.
• Refer to the chart below for the recommended settings when setting rebound. Fox clicks are in
parentheses.
Protective Cover
BIKE SET-UP
• To set compression, start from the open (or fastest) position by turning the black (LSC) dial & blue
(HSC) dial counter-clockwise until they stop clicking.
• A good starting point for most riders is to turn the black (LSC) dial clockwise 5 clicks & turn the
blue (HSC) dial clockwise 2 clicks.
• The recommended starting points may need to be adjusted based on rider weight. Lighter riders
may prefer less compression damping (fewer clicks from open).
Setting Compression Damping on the Fox 36 GRIP 2 Fork
GRIP2 Compression
Knob
Setting Compression Damping on the Fox 34
• The Fit 4 damper features a blue 3 position compression adjustment lever. These settings are
open, medium, and firm.
• The black inner dial adjusts the low speed compression damping that affects the firmness of the
suspension (compression damping) in the fully open position. We set compression from the most
open or fastest position, so start by turning the black compression inner dial counter-clockwise
all the way out.
• Turn black dial clockwise in 2-8 clicks in (depending on rider weight). Most riders should feel
comfortable with 5 clicks in as a starting point. A rider under 120lbs would start with 2 clicks in.
FIT4 Compression Knob
& Open Mode Adjust
Setting Compression Damping on the Fox 36 GRIP Fork
• We always start with the lever in the full open position. Most riders will not need to make any changes
from this position.
• However, if you do need more compression support, the lever will provide a low speed compression
adjustment until the lever is turned halfway.
• The second half of the lever adjustment affects the high speed compression circuit. Of course, fully closed
provides a nearly locked out feel for climbing. GRIP Compression Knob
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3
14
2
USB Port
LED Hub
The Ring Control is a multi-function switch located just inside
of the left grip on the handlebars.
This switch is used to turn the bike on and off.
• The switch is used to select between the different assist modes.
• Holding the switch up can activate Boost Mode.
• Holding the switch to the right accesses Walk Assist.
• The switch can also control lights if connected to the system.
FAZUA BASICS
Control Element Details
NOTE: FAZUA offers multiple controller options. The Shuttle SL is equipped with the "Ring Control" and the
"LED Hub". This manual specifically addresses the function of these elements. Additional information
regarding the other remote options offered by FAZUA can be found on their website.
Charging the Battery
NOTE: The battery does not come fully charged and must be completely charged before the first use.
1. Prepare the charger by plugging the power cable into the power inverter.
2. Connect the charger to an outlet.
3. Open the magnetic cover over the bikes charging port found on the non-drive side of the seat tube.
4. Plug the power cable into the bikes charging port.
During the charging process, the LED indicator on the charger lights up red to indicate that the battery is
charging. When the color of the LED indicator switches to green, this indicates that the battery is fully charged.
Ring Control
The LED Hub is located in the center of the top tube and provides
system information to the rider.
The five LEDs indicate:
• Battery level
• Assist mode
• Bluetooth connectivity
If only the top LED is illuminated or flashing it indicates
system information. *See page 14 for system information and
troubleshooting.
The LED Hub houses a USB port for connecting to a PC or to
plug in other accessories.
BIKE ON/BOOST
BIKE OFF
WALK
ASSIST
NOTE:
press & hold
for >2 seconds
ASSIST MODE +
ASSIST MODE -
short press
BREEZENONE RIVER ROCKET
FAZUA BASICS
Support Modes
The Shuttle SL has 4 support mode as well as Boost and Walk Assist modes. The Ring Control is used to
toggle between assist modes. The 5 lights found in the LED Hub change color to indicate the support level.
No support is indicated with white lights. Breeze is the least amount of support and indicated with green
lights. River is a moderate amount of support and indicated with blue lights. Rocket is the most support
and indicated with red lights.
NOTE: The color of the LEDs indicates the current assistance level. The number of LEDs illuminated shows
the battery charge level.
Modes: There are four support levels (each with a distinct color) listed below from least to most support:
No support (White), Breeze (Green), River (Blue), Rocket (Red)
1. Locate the ring control on the left side of the handlebars.
2. Power the system on by pressing the controller up for at least 2 seconds. The
five LEDs on the LED Hub will illuminate.
3. Once the power-up sequence is complete, the lights will illuminate to indicate
the battery charge level.
(1 LED = 0-20%, 2 LEDs = 20-40%, 3 LEDs = 40-60%, 4 LEDs = 60-80%, 5 LEDs = 80-100%)
4. To turn off the system, press and hold the ring controller down for 1 second.
NOTE: The system will automatically turn itself off after extended non-activity. If no
lights come on when you hold the controller up the battery may be asleep. This
may require moving the bike to create enough motion to wake the battery up.
Changing Levels of Support
• Increase support by briefly pushing up on the switch. This will
increase the support by one level and the LED Bar lights will change
color to indicate the support mode.
• To decrease support briefly push down on the switch. The LED Bar
lights will change color to indicate the support mode.
Ring Control
Decrease
Increase
2 sec.
ON
2 sec.
Ring
Control
OFF
Ring
Control
1 sec.
Powering the System ON and OFF
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1 sec.
• The LED Hub features a USB-C port. This port can
be used to connect accessories to the Shuttle SL
like a phone, GPS device, or lights for charging.
• This port is also used to connect your bike to a com-
puter for use with the FAZUA Toolbox software for
firmware updates and diagnostic functions.
• Gently lift up on the front of the hub to access the
USB-C port.
FAZUA BASICS
Speed Sensor
NOTE: The speed sensor magnet placement is critical to proper system function. The Shuttle SL features
a magnet that is integrated into the disc brake rotor.
1. Make sure the magnet is in the proper position and distance from the hub. Note the marking on the
speed sensor. There is an embossed line indicating where the magnet should pass in front of the
sensor.
2. In order for the speed sensor to function properly, the distance between the magnet and speed sensor
must be between 4mm and 17mm.
Boost Mode
Boost mode is an additional function the drive system has outside of the support
levels. The Boost function allows you to ride with a (higher) maximum power of
450 watts for a short time to give you an extra push. The duration of Boost mode
depends on when you activate it.
• Press and hold the switch up for at least one second to activate the boost function.
• The lights on the LED Hub will flash in sequence to show Boost Mode is activated.
• If you activate the Boost function from a standstill, you receive the power for 4 seconds.
• If you activate Boost while riding you will receive the added power for 12 seconds.
• Boost will be deactivated automatically after 4 or 12 seconds or if you stop pedaling.
Walk Assist Mode
The Shuttle SL features a Walk Assist Mode for when you may need to walk your bike.
This function helps propel the bike forward to reduce your effort to push the bike.
1. Set the assistance level to "none." (LEDs will be white)
2. Press and hold the control switch towards the center of the handlebar to use walk
assist. After 2 seconds, walk assist is activated and sets the bike in motion as long as
you keep the control switch pressed.
3. Guide the bike with both hands and control the speed of the bike with your walking pace.
4. To end using walk assist release the control switch.
*Boost cannot be activated if you have not selected an assist mode (LEDs are white) or if your speed is above 20mph or 25 km/h.
Using the LED Hub USB Port
Factory Support Settings
NOTE: This is an example of the support curve for each of the three support modes. End-user customization
is available and outlined in a later section of this manual.
FAZUA BASICS
Support Characteristics
NOTE: The differences in support modes are measured by the varying values of four parameters.
Max Power: This parameter determines the maximum torque and power output. This parameter is defined
by setting the maximum power output by the motor. This value can vary between 60-300 [W]. This is
illustrated by the height of the dotted line along the y-axis of Chart 1 and Chart 2 below.
Support Relation: This parameter determines the relationship between rider power and motor support.
This parameter is defined by setting at what rider power input the maximum motor power output is
reached. This value can vary between 90-420 [W]. This relationship is illustrated by the slope of the
solid "Support Relation" line in Chart 1 below.
Ramp Up: This parameter determines the responsiveness of the motor and the strength of the acceleration.
This parameter is defined by a percentage indicating how quickly the maximum motor power output
is reached. This value can vary between 0-100 [%]. This is illustrated by the progressiveness of the
curved solid "Ramp Up" line in Chart 2 below.
Reactivity: This parameter determines how rapidly the assist is activated. It is defined by a percentage
indicating how quickly the motor power output is applied. This value can vary between 0-100 [%].
* These charts are for illustrative purposes only and do not necessarily represent actual support characteristics of Shuttle SL.
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FAZUA App
How to Install the FAZUA App
1. Ensure your drive unit and remote have the current firmware installed.
*See Fazua Software section on the following pages for information on firmware updates.
2. Turn on Bluetooth in the phone settings.
3. Turn on the Ride 60 drive system fitted to your e-bike.
4. In the FAZUA app, either tap on bicycle icon in the upper left corner and the
app will begin searching for your bike. A connection to you bike only needs to be
established once using the FAZUA app.
FAZUA offers two different apps to optimize the use of the drive system. The FAZUA Rider app is used for
in ride data and display, along with functionality for updating the LED Hub firmware. The FAZUA app is
used to change support mode settings, download new profiles and customize support and settings from
a smart phone.
Go to https://FAZUA.com/ and click on Support and go to the Help Center.
There you will find helpful directions and information about both apps.
Download Mobile Apps
FAZUA MOBILE APPS
How to Install the FAZUA Rider App
1. Download the FAZUA Rider App to your smartphone.
2. Turn on Bluetooth in the phone settings.
3. Turn on the Ride 60 drive system fitted to your e-bike.
4. In the FAZUA Rider app, either select "Tap to Pair Vehicle" in the start
screen or go to the menu in the upper left corner, tap on "Vehicle"
and click on "Tap to Pair Vehicle" there. A connection to your bike only
needs to be established once using the FAZUA Rider app.
FAZUA Rider App
Scan for the
FAZUA Rider App
Scan for the
FAZUA App
Riders have access the full range of sensor and system-generated data, as well as a customizable
dashboards. High-precision GPS tracking gives riders the ability to accurately analyze their own trip-
performance, keep track of their training progress and learn more about their bikes.
The FAZUA Rider App provides:
• GPS navigation, tracking and trip information
• Motor power, remaining battery capacity, distance to empty, etc.
• Speedometer, cadence, rider power, rider torque, etc.
• Technical overview and battery charge information
• Support functions, incl. direct access to FAZUA Service
• Ability to share rides with friends
• Summaries and analysis of the data post-ride
The FAZUA App is the main control center for your FAZUA Energy Bike.
Change your support mode settings in the customizer, download new
support profiles from the store for free, and change between profiles for
your Shuttle SL directly from you smart phone.
Connect to the FAZUA Toolbox
NOTE: Before connecting to the FAZUA Toolbox, download the desktop software. A detailed video outlining
the procedure for connecting the drive unit to the FAZUA Toolbox software can be found on the FAZUA
website: https://FAZUA.com *If you are connecting to a Mac you will need to use a USB to USB-C
adapter for the toolbox software to properly recognize your computer.
1. Turn on the system by pushing up on the ring control for at least 2 seconds.
2. Lift the front cover of the LED Hub to access the USB C port.
3. Connect the bike to the computer using a USB cable.
4. Open the FAZUA Toolbox software and confirm that the drive unit has successfully connected by
checking the lower left corner of the FAZUA Toolbox. Once successfully connected, all information and
settings currently saved to the drive unit will be displayed under the various tabs in the left navigation
panel.
Download Software
NOTE: All software downloads can be accessed via the FAZUA website: https://FAZUA.com/
Download Desktop Software (FAZUA Toolbox)
1. Go to the website listed above and click on the "Desktop Software" link.
2. On the next page, select the operating system of your device click on the plus to view the system
requirements and the "Download" link.
3. If all device requirements are met, click on the "Download" link.
4. Fill out the form that appears with your email address and first and last name. FAZUA requires this
information, so they can contact end users when updates are made available.
5. Go to the file location of the downloaded ".exe" file, and open the file. This will open the FAZUA Toolbox,
where all adjustments and updates can be made.
FAZUA Toolbox Navigation Panel
NOTE: The left panel of the FAZUA Toolbox provides categorized information relating to the connected
drive unit.
Product Information: System and component serial numbers and software versions.
Bike Usage: System odometer, temperature, max speed, power output, & battery cycles.
Diagnosis: Runs system diagnostics and outputs any system faults detected.
Live Data: Displays current system status.
Configuration: Displays OEM system configurations.
Customizer: Allows end user customization of each support level.
Software Update: Upload software updates to the system.
FAZUA SOFTWARE
www.pivotcycles.com 12
FAZUA SOFTWARE
BREEZE RIVER ROCKET
MAX POWER 60 [W] - 300 [W] 60 [W] - 300 [W] 60 [W] - 300 [W]
Level of maximum motor
power output ----------
|
---------- ----------
|
---------- ----------
|
----------
SUPPORT RELATION 90 [W] - 420 [W] 90 [W] - 420 [W] 90 [W] - 420 [W]
Reach of maximum power
at defined rider power input ----------
|
---------- ----------
|
---------- ----------
|
----------
RAMP-UP 0% - 100% 0% - 100% 0% - 100%
Activation of the motor and
strength of the acceleration ----------
|
---------- ----------
|
---------- ----------
|
----------
REACTIVITY 0% - 100% 0% - 100% 0% - 100%
How quickly the motor
output is applied ----------
|
---------- ----------
|
---------- ----------
|
----------
Customize Assistance Profiles
NOTE: A detailed video outlining the procedure for customizing the assistance profiles can be found on the
FAZUA website: https://FAZUA.com/
1. Open the FAZUA Toolbox software and connect the drive unit. (Procedure provided above)
2. In the FAZUA Toolbox software, on the left panel, click on the "Customizer" menu.
3. From the "Customizer" menu, there are two methods for customization: EASY & ADVANCED.
Customization: EASY
NOTE: Under the "EASY" tab in the "Customizer" menu, each support parameter has three preset options
that offer a range of options balancing energy consumption and support power.
Max Power: Eco, Moderate, Performance
The maximum motor power output is lower in the Eco setting, which saves battery and extends range. In
the Performance setting, the maximum motor power output is higher, which increases battery consumption
and reduces range. The Moderate setting is a balance between power output and energy consumption.
Support Relation: Low, Moderate, High
In the Low setting, the motor provides maximum support even with low rider input power. In the High
setting, a lot of power must be applied by the rider for the motor to reach its maximum power output. The
Moderate setting falls between the two extremes to balance required rider input and battery consumption.
Ramp Up: Smooth, Moderate, Reactive
In the Smooth setting, the motor accelerates slightly slower and more gently, whereas in the
Reactive setting, the motor reacts much faster and accelerates stronger. In the Moderate setting, the
acceleration rate is balanced with the battery consumption.
Reactivity: This parameter determines how rapidly the assist is activated. It is defined by a percentage
indicating how quickly the motor power output is applied. This value can vary between 0-100 [%].
Customization: ADVANCED
NOTE: Under the "ADVANCED" tab in the "Customizer" menu, there are variable sliders that allow full user
customization of the three support parameters for each of the three support levels. It is recommended
that the users choose the EASY presets that most closely matches their needs, and then use the
ADVANCED settings to fine tune the performance.
Exporting Custom Assistance Profiles
FAZUA SOFTWARE
Update System Software
NOTE: A detailed video outlining the procedure for updating the system software can be found on the
FAZUA website: https://FAZUA.com/
1. Open the FAZUA Toolbox software and connect the drive unit. (Procedure provided above)
2. Go to https://FAZUA.com/ and click on the "Drive System Software" link.
3. On the next page, under the "Latest Version" header, click the "Download" link. Note where this file is saved.
4. In the FAZUA Toolbox software, at the bottom of the left panel, click on the "Software Update" menu.
5. In the "Software Update" menu, click on "Select Software" in the upper right hand corner. This will open a
document search menu.
6. In this menu, search for and open the recently downloaded "Drive System Software" file.
7. Click "Update"
8. Do not move the bike during the update process. Make sure it is stable during the process.
9. Wait for the update to install and the motor calibration to complete.
10. Disconnect the USB cable from the LED Hub.
11. Once you install the drive unit with the new motor software into the e-bike, the remote will receive an
update. The LEDs will flash during this process.
Saving Custom Assistance Profiles
Once a custom configuration is created, click on "New", give the profile a name and click on "Save". All the
profiles you have saved can be called up in the drop-down menu, even if the drive unit is not connected
to the computer. The various profiles are saved to the FAZUA Toolbox software and will be available in
the drop-down menu every time the program is opened.
Setting Custom Assistance Profiles
To transfer the custom settings to the drive unit, click the "Set Values" button at the top of the screen.
Importing Custom Assistance Profiles
To import a profile, click on "Import". In the menu that appears, navigate to the location that the file is
saved. Select the file and click on "Open". The next menu will have all profiles saved in that file appear
with check marks next to each. Select which profiles to import and click on "Import". All selected
profiles to import will now appear in the drop-down menu in the FAZUA Toolbox.
NOTE: Saved profiles are saved to the FAZUA Toolbox and are always available when the desktop software
is opened. The main reason to export a profile, would be to send a custom profile to another user. This
allows profiles to be shared and uploaded to another user's device.
Once a custom configuration has been saved to the FAZUA Toolbox, it is available to be exported. To export
a profile, click on "Export". In the menu that appears, select which profiles to export and click "Export".
All profiles selected will be saved collectively as a set within a single .XML file. In the next menu, give
the profile set a name and click "Save". The saved file contains all profiles that were selected and
enables them to be imported individually or as a group.
www.pivotcycles.com 14
Troubleshooting Table
NOTE: If the system is not functioning as desired, first check whether the fault can be rectified using the
following overview table. If the error is not listed below or the recommendations do not correct the
issue, contact a FAZUA service partner or visit the FAZUA support platform: https://FAZUA.com/
ISSUE POTENTIAL CAUSE/SOLUTION
The drive system feels weaker than
usual.
The drive system is brand new.
Wait until the drive system is "run in". The drive system needs a few miles to develop its
full power.
It is very hot and the heat management of the battery and/or drive unit limits the
performance.
It is very cold and the battery (=lithium-ion battery) does not deliver the usual
performance.
The upper LED on the LED Hub
flashes red.
There is a connection error between the drive unit and battery. Loose connectors or
jammed cables may be preventing the connection. *Take your bike to an authorized
Pivot dealer for service.
The upper LED on the LED Hub
flashes yellow.
There may be a bad connection between the speed sensor and bottom bracket. Check
that the speed sensor and magnet are intact and correctly located. *If they intact and
still showing the fault, take your bike to an authorized Pivot dealer for service.
The white LEDs of the LED Hub
Flash.
Software update. After a new firmware update, the control element is updated
automatically. In this case, please wait and do not switch off the control element until
the LEDs stop flashing.
The control element/display
cannot be switched on.
They battery may be asleep after a long rest period. To wake the battery up it may
require enough movement to activate the battery. Try moving the bike until you see the
top light on the LED hub light up, then it should turn on as normal.
The battery may be exhausted. Try charging the battery.
There is a connection issue between the battery and drive unit. *Take your bike to an
authorized Pivot dealer for service.
The pedal support suddenly fails
while riding.
BMS protection function. Shut down the drive system by pressing and holding the
control switch down for 8 seconds. When the drive system is ready to be switched on
again, the status indicator LED flashes green. Now you can restart your drive system
as usual.
My Mac computer will not connect
to the Toolbox Software.
Connecting directly to the Shuttle SL with a USB-C cable may not connect to the
Toolbox Software. Use a USB-C to USB adapter for proper connectivity to the software.
TROUBLESHOOTING
LETTER PART DESCRIPTION PART NAME
ARing Control (Drive Unit Switch) 31A101000A
BBattery (Energy 430 fix) 20A101100A
CDrive Unit 10A101100A
DLED Hub 30A102200A
ESpeed Sensor (Magnet included on rotor) 61A101100A
FSpeed Sensor Holder 61A103000A
GBattery Charging Port 61A102000A
HCharging Port Cover 61A105000A
IBattery Charger - US/CA 21A101000A + 21A102200A
Battery Charger - EU 21A101000A + 21A102000A
SCHEMATICS
(A)
(D)
(C) (B)
(E&F)
(I)
(G&H)
FAZUA Ride 60 System Schematic
www.pivotcycles.com 16
Small Parts Schematic
SCHEMATICS
**Threadlocker should always be applied to the corresponding female threads for the bolt specified
nSHUTTLE SUPERLIGHT
Hardware
NUMBER PART NUMBER DESCRIPTION TORQUE *
3FP-CVR-SSLV1-SKD-V1-R1 Shuttle SL V1 Skid Plate
4FP-UDH-TA-12MM-BLK-V1-R1 Universal Rear Derailleur Hanger
5 - Universal Rear Derailleur Hanger Bolt 25 Nm (18 lb·ft)
6 - Universal Rear Derailleur Hanger Washer
7FP-LNK-UL-61MM-V1-R1 61mm Upper Link
8FP-LNK-LL-45MM-V2-R1 45mm Out-to-Out Lower Link
9FP-BRG-6902-LLUMAXECN 28mm 6902 Extended Max-E Bearing R
10 FP-BRG-6902-LLUMAX 28mm 6902 Standard Max Bearing R
11 FP-BRG-6900-LLUMAXE 22mm 6900 Ext'd Max-E Bearing R
12 FP-BLT-M8*45.7-BLK-V2 M8 Front Shock Bolt for 30.1mm Shock Spacing 13 Nm (10 lb·ft) G / L
13 FP-BLT-M14*20-BLK-V2-R2 M14x20 Link Bolt 35 Nm (27 lb·ft) L
14 FP-BLT-M10*16.5-BLK-V1 M10 Trunnion Mount Bolt 13 Nm (10 lb·ft) L
15 FP-BLT-M14*20-BLK-V3-R2 M14x20 Flip Chip Bolt 35 Nm (27 lb·ft) L
16 FP-NUT-FLIPCHIP-4.6MM-V1 4.6mm Flip Chip G
17 FP-WSH-SPC-15I*25O*3W M14x3mm Flip Chip Spacer G
18 FP-CLM-MECH-FRM-V1 Internal Routing Cable Clamp
19 FP-CVR-MECH-FRM-V2 Internal Routing Hole Cover
20 FP-CLM-DUAL-FRM-V1 Internal Routing Dual Clamp
21 FP-CLM-MECH-FRM-V2 Internal Routing Cable Clamp (Mirrored)
22 FP-SCW-FLT-M3*10 M3x10 Cable Clamp Screw (Included w/ Clamp)
23 FP-GDE-CHN-V1-R1 Chain Guide Mounting Plate
24 -Upper Chain Guide
25 -M5x12 Flat Head CG Mounting Screw 5 Nm (4 lb·ft) L
26 FP-MNT-SSLV1-BATT-V1-R1 Battery Bracket Mounting Plate
27 FP-SCW-BTN-M6*12-V1-R1 M6x12 Button Head Battery Bracket Mounting Screw
28 FP-PLT-CBL-ROUTING-V1-R1 Cable Routing Plate
29 FP-CVR-MTR-EBIKE-V1-R1 Speed Sensor Wiring Motor Cover
30 FP-SCW-SCK-M4*10-V1-R1 M4x10 Speed Sensor Plate Mount Screw
31 FP-SCW-BTN-M4*10-V1-R1 M4x10 Button Head Speed Sensor/Cable Routing Mounting Screw
32 FP-WSH-4I*10O*1W M4 Washer
33 FP-SCW-BTN-M5*12*T25 M5x12 Button Head Skid Plate Mounting Bolts 5 Nm (4 lb·ft) L
34 FP-WSH-M5*10*1-V1-R1 M5 Washer
35 FP-GKT-SSLV1-SKD-V1-R1 Skid Plate Gasket
36 FP-PLG-RNG-EXT-V1-R1 Range Extender Rubber Plug
37 FP-MNT-CHRG-PORT-V1-R1 Charging Port Mounting Plate
38 FP-BLT-FLT-M2.5*12-V1-R1 M2.5x12 Flat Head Charging Port Mounting Bolts
39 FP-BLT-BTN-M5*6-V1-R1 M5x6 Water Bottle Bolt
40 FP-PRO-SSLV1-SP-V1-R1 SHTL SL V1 Skid Plate Protector
41 FP-PRO-SSLV1-DT-V1-R1 SHTL SL V1 Downtube Protector
42 FP-PRO-SSLV1-MP-V1-R1 SHTL SL Motor Protector
43 FP-PRO-SSLV1-CS-V1-R1 SHTL SL V1 Chainstay Protector
44 FP-PRO-SSLV1-SS-V1-R1 SHTL SL V1 Seatstay Protector
45 FP-PRO-SSLV1-UR-V1-R1 SHTL SL V1 Upright Protector
46 FP-PRO-45MM-LL-V2-R2 45mm Lower Link Protector
47 FRAME SIZE STICKER - XS/SM/MD/LG/XL Frame Size Sticker
Axles
NUMBER PART NUMBER DESCRIPTION TORQUE *
101 157MM THROUGH AXLE V5 157mm UDH Rear Axle 15 Nm (11 lb·ft) G
102 -12mm Axle Washer (Included w/ Axle)
Bike Care
*PRODUCT TYPE RECOMMENDED PRODUCT
GGrease Motorex Bike Grease 2000
LThread Locker** Loctite Thread Locker #243 (or equivalent)
G/L Grease (Bolt Shaft) / Thread Locker (Bolt Threads) See Above
AAnti-Seize Motorex Copper Paste
RRetaining Compound Loctite Retaining Compound #620 (or equivalent)
Table of contents
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