Planet Networking & Communication IPX-1100 User manual

IPX-1100/IPX-1102/IPX-2200
1
Internet Telephony PBX
System
IPX-1100 / IPX1102
IPX-2200

IPX-1100/IPX-1102/IPX-2200
2
Copyright
Copyright (C) 2024 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET
Technology. This User’s Manual contains proprietary information protected by copyright, and this User’s
Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to any
electronic medium or machine-readable form by any means by electronic or mechanical including
photocopying, recording, or information storage and retrieval systems, for any purpose other than the
purchaser's personal use, and without the prior written permission of PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and
applications, and makes no warranty and representation, either implied or expressed, with respect to
the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims liability
for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a
commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may
be contained in this User’s Manual. PLANET makes no commitment to update or keep current the
information in this User’s Manual, and reserves the right to make improvements to this User’s Manual
and/or to the products described in this User’s Manual, at any time without notice.
If user finds information in this manual that is incorrect, misleading, or incomplete, we would appreciate
user comments and suggestions.
CE Mark Warning
This is a class B device. In a domestic environment, this product may cause radio interference, in which
case the user may be required to take adequate measures.

IPX-1100/IPX-1102/IPX-2200
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Energy Saving Note of the Device
This power required device does not support Standby mode operation. For energy saving, please
remove the DC-plug or push the hardware Power Switch to OFF position to disconnect the device from
the power circuit.
Without removing the DC-plug or switching off the device, the device will still consume power from the
power circuit. In view of Saving the Energy and reducing the unnecessary power consumption, it is
strongly suggested to switch off or remove the DC-plug from the device if this device is not intended to
be active.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous
hardware and software products by their trade names. In most, if not all cases, their respective
companies claim these designations as trademarks or registered trademarks.
Revision
User’s Manual of PLANET Internet Telephony PBX System
Model: IPX-1100/IPX-1102/IPX-2200v3
Release: Feb. 2024

IPX-1100/IPX-1102/IPX-2200
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Table of Contents
1. Overview ...............................................................................................................9
1.1 Introduction................................................................................................................9
1.1.1 Package Contents.............................................................................15
1.2 Mechanical Design ..................................................................................................16
1.2.1 IPX-1100/IPX-1102/IPX-2200............................................................16
1.2.2 IPX-2200 ...........................................................................................19
1.3 Plug-in Modules for IPX-2100/IPX-2200/IPX-2500 ..................................................21
1.4 Specifications ..........................................................................................................24
1.5 Key Features ............................................................................................................30
2. Getting Started ...................................................................................................31
2.1 Hardware Installation...............................................................................................31
2.2 Accessing the Web GUI...........................................................................................31
2.3 Configuration Wizard...............................................................................................32
3. Dashboard ..........................................................................................................39
3.1 Monitor .....................................................................................................................39
3.2 Extensions ...............................................................................................................41
3.3 Trunks.......................................................................................................................41
4. Telephony...........................................................................................................43
4.1 Extensions ...............................................................................................................43
4.1.1 Departments .....................................................................................43
4.1.2 IP Extensions ....................................................................................45
4.1.3 Analog Extensions ............................................................................51
4.2 Inbound Control.......................................................................................................53
4.2.1 IVR....................................................................................................53
4.2.2 Call Queue ........................................................................................55
4.2.3 Time Conditions ................................................................................60
4.2.4 Inbound Routes.................................................................................62

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4.2.5 Direct Routing ...................................................................................64
4.2.6 Blacklist.............................................................................................66
4.3 Outbound Control....................................................................................................67
4.3.1 Trunks ...............................................................................................67
4.3.2 Dial Rules..........................................................................................76
4.3.3 Dial Permissions ...............................................................................78
4.3.4 PIN Sets............................................................................................80
4.4 Audio Library ...........................................................................................................81
4.4.1 Music On Hold ..................................................................................81
4.4.2 IVR Prompts......................................................................................82
4.4.3 Custom Prompts ...............................................................................83
4.5 Advanced Features..................................................................................................84
4.5.1 Call Forward......................................................................................84
4.5.2 Follow Me..........................................................................................86
4.5.3 Wake Up Call ....................................................................................87
4.5.4 Conference .......................................................................................88
4.5.5 DISA..................................................................................................90
4.5.6 Paging & Intercom ............................................................................91
4.5.7 Smart DID .........................................................................................92
4.5.8 Phonebook........................................................................................93
4.5.9 LDAP.................................................................................................94
4.5.10 Callback ..........................................................................................95
4.5.11 Whitelist...........................................................................................96
4.6 Preferences..............................................................................................................97
4.6.1 Global PBX Options ..........................................................................97
4.6.2 VoIP Advanced................................................................................100
4.6.3 Analog Settings ...............................................................................103
4.6.4 Voicemail Settings...........................................................................105
4.7 Feature Codes........................................................................................................106
4.7.1 Voicemail Feature Code..................................................................106
4.7.2 Call Pickup Feature Code ...............................................................107

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4.7.3 Call Parking Feature Codes ............................................................107
4.7.4 Call Transfer Feature Code.............................................................108
4.7.5 Blacklist Feature Code ....................................................................109
4.7.6 Call Spy Feature Code.................................................................... 110
4.7.7 Call Queue Feature Code ................................................................111
4.7.8 Conference Feature Code................................................................111
4.7.9 Wakeup Call Feature Code............................................................. 112
4.7.10 Call Forward Feature Code........................................................... 113
4.7.11 DND Feature Code........................................................................ 114
4.7.12 Office Closed Feature Code.......................................................... 114
4.7.13 Other Feature Codes .................................................................... 115
5. Reports.............................................................................................................. 116
5.1 Records .................................................................................................................. 116
5.1.1 Call Record ..................................................................................... 116
5.1.2 Conference Recordings .................................................................. 117
5.1.3 One Touch Recordings.................................................................... 117
5.2 Log.......................................................................................................................... 118
5.2.1 Call Log........................................................................................... 118
5.2.2 Fax Log ........................................................................................... 119
6. Addons..............................................................................................................120
6.1 API ..........................................................................................................................120
6.1.1 AMI..................................................................................................120
6.1.2 Push Event......................................................................................121
6.1.3 PMS ................................................................................................121
6.2 Control Panel .........................................................................................................122
6.2.1 Group ..............................................................................................122
6.2.2 Settings ...........................................................................................123
6.3 Hot Standby ...........................................................................................................124
6.4 AutoConfig .............................................................................................................125
6.4.1 Devices ...........................................................................................125

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6.4.2 Files ................................................................................................126
6.4.3 Custom Template ............................................................................126
7. System ..............................................................................................................127
7.1 Reboot /Reset ........................................................................................................127
7.1.1 Cron Reboot....................................................................................127
7.1.2 Reboot ............................................................................................127
7.1.3 Reset...............................................................................................128
7.2 Region /Time ..........................................................................................................130
7.3 Storage ...................................................................................................................132
7.3.1 USB Storage ...................................................................................132
7.3.2 FTP Storage....................................................................................134
7.3.3 System Storage ..............................................................................136
7.4 Network Settings ...................................................................................................137
7.4.1 Network Profiles..............................................................................137
7.4.2 VLAN...............................................................................................138
7.4.3 VPN.................................................................................................139
7.4.4 Static Routing..................................................................................150
7.4.5 DHCP Server ..................................................................................151
7.4.6 SNMP..............................................................................................153
7.5 Email Services .......................................................................................................154
7.5.1 Mail Server Settings........................................................................154
7.5.2 Voicemail to Email Settings.............................................................156
7.6 Diagnostic ..............................................................................................................157
7.6.1 PING ...............................................................................................157
7.6.2 Trace Route ....................................................................................157
7.6.3 TCP Dump ......................................................................................158
7.6.4 Channel Monitor..............................................................................159
7.6.5 Asterisk CLI.....................................................................................160
7.7 Security Center ......................................................................................................161
7.7.1 Firewall............................................................................................161

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7.7.2 Intrusion Detection and Prevention .................................................165
7.7.3 IP Blacklist ......................................................................................166
7.7.4 IP Whitelist ......................................................................................167
7.8 Backup/Upgrade ....................................................................................................168
7.8.1 Upgrade ..........................................................................................168
7.8.2 Backup ............................................................................................169
7.9 System Logs ..........................................................................................................170
7.9.1 Web Log..........................................................................................170
7.9.2 Other Log ........................................................................................171
7.10 Settings ................................................................................................................172
7.10.1 Account .........................................................................................172
7.10.2 Plug-in...........................................................................................173
7.10.3 Web...............................................................................................174
7.10.4 SSL ...............................................................................................175
7.10.5 SSH...............................................................................................176
7.10.6 HTTP.............................................................................................177

IPX-1100/IPX-1102/IPX-2200
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1.Overview
1.1 Introduction
Model
IPX-1100
IPX-1102
IPX-2200
Extension User
100
100
200
Concurrent Call
50
50
80
Room Concurrent Call
30
30
60
Recording/Voicemail
400 hours
400 hours
15,000 hours
Module
0
2 Built-in FXO
Modules
1/2 Slot(s) for Analog and
GSM Module
Intuitive, Ease-of-Use IP PBX Management
PLANET next-generation Internet Telephony PBX system is easy to set up and manage thanks to a
perceptive web-based user interface and quick setup wizard. Since it is an asterisk-based equipment,
the entire benefits of the pre-loaded SIP can be had as any other enterprise-level appliance would
come equipped with the feature. The Internet Telephony PBX system is able to accept 100 or 200 user
registrations, and easy to manage a full voice over IP system with the convenience and cost
advantages. The equipment is best paired with PLANET color IP phones to get the function going
smoothly and to have a seamless connection between the software and hardware.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-1102 comes with 2 FXO ports and the IPX-2200 integrates up to 8 calls via the IPX-21FO (4
FXO), IPX-21SL (2 FXO + 2 FXS) and IPX-21GS (4 GSM) modules to form a feature-rich PBX system
that supports seamless communications between the existing PSTN calls, analog phones, IP phones
and SIP-based endpoints.
The IPX-1100 is a simplified version of IPX-1102 and is instrumental in establishing a robust VoIP
system for small- and medium-sized businesses (SMBs). When seamlessly integrated with PLANET
VoIP gateways (VGW-series), the IPX-1100 extends support for analog connections. This integration
guarantees seamless communication encompassing the existing PSTN calls, analog phones, IP
phones, and SIP-based endpoints.

IPX-1100/IPX-1102/IPX-2200
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Replacing Old PBX Easily without New Wiring
Cost-effective, easy-to-install and simple-to-use, the Internet Telephony PBX system converts
standard telephones into IP-based networks. It enables the service providers and enterprises to offer
users traditional and enhanced telephony communication services via the existing broadband
connection to the Internet or corporation network.

IPX-1100/IPX-1102/IPX-2200
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With the Internet Telephony PBX system, home users and companies are able to save the installation
cost and extend their past investments in telephones, conferences and speakerphones. The Internet
Telephony PBX system can be the bridge between the traditional analog system and IP network
without having to invest heavily.
Distributed VoIP Network Infrastructure
In the new-generation communication age, the Internet Telephony PBX system supports IPv6 and VPN
(client/server) connection to provide users with more flexible and advantageous communications
products. With PLANET DDNS function, the Internet Telephony PBX system also helps users to apply
and remember the login information easier. Its multiple-language feature helps user to quickly and
easily manage the system. Moreover, the Internet Telephony PBX system supports Lync server to
which smart phone (using third-party app) and analog phone are connected via its communication with
other devices of Lync server.

IPX-1100/IPX-1102/IPX-2200
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Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the Internet Telephony PBX system is
able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling
them to provide their customers with better multi-media exchange services.
Green IP Office
The Fax to Email/Email to Fax service provided by the Internet Telephony PBX system allows users to
transfer and receive faxes directly to or from your email inbox as file attachments. It is an easy and
confidential way of receiving, storing and forwarding important fax documents, thus creating a
paperless green office.

IPX-1100/IPX-1102/IPX-2200
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Features
System Highlights
IPX-1100 / IPX-1102
- 50 concurrent calls and up to 100 registers
- 30 conference attendees
- 400-hour recording
- 2 built-in FXO interfaces (only for IPX-1102)
IPX-2200
- 80 concurrent calls and up to 200 registers
- 60 conference attendees
- 15000-hour recording (internal storage)
Unlimited SIP/IMS trunks
HD voice codec G.722 for perfect voice quality
Voicemail to Email for not missing any important message
Paging and intercom function strengthens the work efficiency
Built-in SIP proxy server following RFC 3261
Multiple language of GUI for international business
Web-based control panel for easy configuration and management of the system
Hardware echo cancellation module for great and smooth communication
Strong security features protect your system from hacking
Records voice and voicemail to external USB disk
Quick setup wizard
Codec and Protocol
SIP 2.0 (RFC3261), IAX2 and Lync server compliant
Audio Codec: G.711-Ulaw, G.711-Alaw, G.722, G.726, G.729, GSM, SPEEX, Opus, AMR,
AMR-WB
Video Codec: H.261, H.263, H.263+, H.264 and VP8
DTMF: RFC 4733, SIP info, in-band and auto
Network and Security Features
DHCP server, DDNS client (PLANET DDNS & Easy DDNS)
SNMP v1/v2, IEEE802.1Q VLAN
IPv4/IPv6, TR069
Manual configuration of static route table
Troubleshooting (Ping and Traceroute)
VPN server and VPN client

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Mitigates SIP Register DoS attacks
Prevents Abort Invite DoS attacks
Prevents SSH Login DoS attacks
Firewall and enhances HTTPS connection
Geo-IP (Security policy based on IP address geographical locations)
Data backup and recovery
PBX Features
SIP Register with UDP/TCP/TLS/SRTP
One Touch Recording
Mobility Extension
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room
DID (Direct Inward Dialing Number)
SRTP (Secure Real time Transport Protocol)
DND (Do Not Disturb)
IVR (Interactive Voice Responses)
Follow Me, Call Spy and PIN Set
Distinctive Ringtone
Multi-language System Prompt
Phone Book, Speed Dial
Ring Group, SIP Trunk
Skype for SIP, Smart DID, System Log
T.38 fax (pass-through), voicemail and voicemail to e-mail
Call Features
Call Back, Call Forward, Call Group
Call Hold, Call Paging and Intercom
Call Park, Call Pickup, Call Queue
Call Record, Call Route, Blind Transfer
Attend Transfer, Call Waiting
Caller ID, Dial by Name
Customized IVR, On-hold Music, Transfer
30 Conference attendees

IPX-1100/IPX-1102/IPX-2200
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1.1.1 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system. Open the box of the Internet
Telephony PBX system and carefully unpack it. The box should contain the following items:
Model
Package Description
IPX-1100
IPX-1102
Quick Installation Guide x 1
Power Adapter x 1 (12V DC)
RJ45 x 1
IPX-2200
Quick Installation Guide x 1
Power Adapter x 1 (12V DC)
RJ45 x 1
Bracket x 2
If any of the above items are damaged or missing, please contact your dealer immediately.

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1.2 Mechanical Design
1.2.1 IPX-1100/IPX-1102/IPX-2200
IPX-1100 Front and Rear Panels
LED Definition
Front Panel LED
Status
Description
PWR
Steady Green
Off
PBX Power ON
PBX Power OFF
SYS
Blinking Green
On
Off
System is working
System doesn’t boot
System failure
WAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
LAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection

IPX-1100/IPX-1102/IPX-2200
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IPX-1102 Front and Rear Panels
LED Definition
Front Panel LED
Status
Description
PWR
Steady Green
Off
PBX Power ON
PBX Power OFF
SYS
Blinking Green
On
Off
System is working
System doesn’t boot
System failure
WAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
LAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
FXO 1/2
Steady Red
Flashing
Off
Ready/Standby
Ringing
Module not available

IPX-1100/IPX-1102/IPX-2200
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Physical interface descriptions
1
Power Adapter
DC 12V, 1A
2
WAN/LAN
The WAN/LAN port facilitates auto-negotiating Fast Ethernet
10/100BASE-T networks. This port enables seamless connectivity of your
IP PBX to an Internet access device, such as a router, cable modem, or
ADSL modem, using a Cat5 twisted-pair Ethernet cable.
3
Reset Button
Yes
4
USB
For external store device to store voice and voicemail
5
Console Port
1 Port (Baud Rate: 115200)
6
FXO Interface 1/2
2 built-in FXO interfaces
The FXO interface links to a PBX or CO line using an RJ11 analog line.
The FXO port connects either to the extension port of a PBX or directly to
a PSTN line provided by the carrier.

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1.2.2 IPX-2200
IPX-2200 Front and Rear Panels
LED Definition
Front Panel LED
Status
Description
PWR
Steady Green
Off
PBX Power ON
PBX Power OFF
SYS
Blinking Green
On
Off
System is working
System doesn’t boot
System failure
WAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
LAN
Blinking Green
On
Off
Data transfer
PBX network connection is established
Waiting for network connection
FXO
Steady Red
Flashing
Off
Ready/Standby
Ringing
Module not available
GSM
Steady Red
Flashing
Off
Ready/Standby (SIM card inserted)
Ringing
No SIM card inserted
FXS
Steady Green
Flashing
Off
Ready/Standby
Ringing
Module not available

IPX-1100/IPX-1102/IPX-2200
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Physical interface descriptions
1
Power Switch
Switch the power on or off
2
Power Cord
AC 100~240V, 50/60Hz, 1.5A max
3
WAN/LAN
The WAN/LAN port facilitates auto-negotiating Fast Ethernet
10/100BASE-T networks. This port enables seamless connectivity of your
IP PBX to an Internet access device, such as a router, cable modem, or
ADSL modem, using a Cat5 twisted-pair Ethernet cable.
4
Reset Button
Yes
5
USB
For external store device to store voice and voicemail
6
Console Port
1 Port (Baud Rate: 115200)
7
Module
Slot 1/Slot 2
2 external slots accommodating compliant FXO/FXS/GSM modules.
- The FXO module links to a PBX or CO line using an RJ11 analog line.
The FXO port connects either to the extension port of a PBX or directly to
a PSTN line provided by the carrier.
- The GSM module interfaces with the Global System for Mobile
Communications (GSM) using a SIM card.
Slot 1~Slot 2 Definition
Slot
Module
Module Description
Slot 1
Slot 2
IPX-21FO
4-Port FXO Module
V
V
IPX-21SL
4-Port Life-Line Module
(2 FXO + 2 FXS)
V
V
IPX-21GS
4-Port GSM Module
V
V