Planet Networking & Communication IPX-2100 User manual

Internet Telephony PBX System
IPX-2100
1
Internet Telephony PBX
System
IPX-2100

Internet Telephony PBX System
IPX-2100
2
Copyright
Copyright© 2013 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of PLANET. PLANET makes no representations
or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims
any warranties, merchantability or fitness for any particular purpose. Any software described in this
manual is sold or licensed "as is". Should the programs prove defective following their purchase, the
buyer (and not this company, its distributor, or its dealer) assumes the entire cost of all necessary
servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Further, this company reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes. All brand and
product names mentioned in this manual are trademarks and/or registered trademarks of their respective
holders.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred. Information in this
User’s Manual is subject to change without notice and does not represent a commitment on
the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be
contained in this User’s Manual. PLANET makes no commitment to update or keep current the
information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice. If
you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks by their respective
companies.
CE mark Warning
This is a class B device, in a domestic environment; this product may cause radio interference,
in which case the user may be required to take adequate measures.

Internet Telephony PBX System
IPX-2100
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Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance (example-use only shielded interface cables when
connecting to computer or peripheral devices). Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate the
equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
Following two conditions: (1) This device may not cause harmful interference, and (2) this
Device must accept any interference received, including interference that may cause
undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE
EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and
telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE)
The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommunications
Terminal Equipment and Satellite Earth Station Equipment) As of April 8, 2000.

Internet Telephony PBX System
IPX-2100
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WEEE Caution
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for the Gigabit SSL VPN Security Router,
please refer to the following Website URL: http://www.planet.com.tw
Before contacting customer service, please take a moment to gather the following information:
•Internet Telephony PBX System serial number and MAC address
•Any error messages that displayed when the problem occurred
•Any software running when the problem occurred
•Steps you took to resolve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony PBX System
Model: IPX-2100
Rev: 1.0 (Aug, 2013)

Internet Telephony PBX System
IPX-2100
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TABLE OF CONTENTS
Chapter 1 Introduction................................................................................................. 8
1.1 Features.............................................................................................................................12
1.2 Package Contents..............................................................................................................14
1.3 Physical Specifications .....................................................................................................14
1.4 Specifications....................................................................................................................16
Chapter 2 Installation Procedure .............................................................................. 18
2.1 Web Login.........................................................................................................................18
2.2 Configuring the Network Setting......................................................................................19
2.3 Changing IPAddress or ForgottenAdmin Password........................................................20
Chapter 3 Basic Configuration.................................................................................. 22
3.1 Preparation Before Operation ...........................................................................................22
3.2 Before Making a Call........................................................................................................22
3.2.1 System Information .........................................................................................22
3.2.2 Operator............................................................................................................25
3.2.3 Basic Configuration.........................................................................................26
3.2.4 Time-based Rules............................................................................................29
3.3 Outbound Call...................................................................................................................30
3.3.1 Trunks................................................................................................................30
3.3.2 Outbound Routes.............................................................................................33
3.4 Inbound Call......................................................................................................................35
3.4.1 Inbound Routes................................................................................................35
3.4.2 IVR.....................................................................................................................37
3.4.3 IVR Prompts.....................................................................................................39
3.4.4 Ring Groups .....................................................................................................41
3.5 Black List..........................................................................................................................42
3.5.1 Pick up Call......................................................................................................42
3.6 On The Call.......................................................................................................................43
3.6.1 Call Parking......................................................................................................43
3.6.2 Call Transfer.....................................................................................................44
3.6.3 Conference.......................................................................................................45
3.7 Settings before leaving office............................................................................................47
3.7.1 Follow me ............................................................................................................47
3.7.2 Voice Mail ............................................................................................................50
3.8 Call Center(Call Queues)..................................................................................................51
3.8.1 Create Agent .......................................................................................................51

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IPX-2100
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Chapter 4 Advanced................................................................................................... 55
4.1 Options..............................................................................................................................55
4.1.1 General ................................................................................................................55
4.1.2 Global Analog Settings ......................................................................................57
4.1.3 Global SIP Settings............................................................................................58
4.2 VoiceMail..........................................................................................................................61
4.3 SMTP Setting....................................................................................................................64
4.4 Email to Fax......................................................................................................................65
4.5 Music Settings...................................................................................................................65
4.6 DISA .................................................................................................................................67
4.7 Paging And Intercom ........................................................................................................68
4.8 PIN Set..............................................................................................................................68
4.9 Call Recording ..................................................................................................................69
4.10 Speed Dial.......................................................................................................................70
4.11 Smart DID.......................................................................................................................70
4.12 Call Back.........................................................................................................................71
4.13 Phone Book.....................................................................................................................72
4.14 Feature Codes..................................................................................................................73
4.15 IP Phone Provision..........................................................................................................75
Chapter 5 Network Settings....................................................................................... 77
5.1 Network.............................................................................................................................77
5.2 Static Routing....................................................................................................................78
5.3 VPN Server .......................................................................................................................79
5.4 VPN Client........................................................................................................................80
5.5 DHCP server .....................................................................................................................81
5.6 DDNS Settings..................................................................................................................82
5.7 SNMPv2 Settings..............................................................................................................83
5.8 Troubleshooting ................................................................................................................83
Chapter 6 Security...................................................................................................... 84
6.1 Network And Country....................................................................................................84
6.2 Service...............................................................................................................................85
Chapter 7 Report ........................................................................................................ 86
7.1 Record List........................................................................................................................86
7.2 Call logs............................................................................................................................86
7.3 System logs.......................................................................................................................87
7.4 Data Storage......................................................................................................................87
7.5 Management......................................................................................................................89
7.6 Backup ..............................................................................................................................90

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IPX-2100
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7.7 Reset & Reboot.................................................................................................................90
7.8 Upgrade.............................................................................................................................91
7.8.1 WEB Upgrade.....................................................................................................91
7.8.2 TFTP Upgrade ....................................................................................................92
Chapter 8 Operating Instructions.............................................................................. 93
8.1 How to connect the IPX-2100 IP PBX to the Internet ......................................................93
8.2 How to combine two IPX-2100 IP PBX in a different network........................................93
8.3 How to resolve the problem about hearing one side only.................................................95
8.4 How to use Skype account in IPX-2100 ...........................................................................97

Internet Telephony PBX System
IPX-2100
Chapter 1 Introduction
Intuitive, Ease-of-Use IP PBX Machine Management
PLANET IPX-2100 IP PBX telephony system is SIP based and optimized for the small and
medium business in daily communications. The IPX-2100 is able to accept 100 user
registrations, and easy to manage a full voice over IP system with the convenience and cost
advantages.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-2100 integrates up to 8 calls via the IPX-21FO (Foreign eXchange Office, FXO)
module to become a feature-rich PBX system that supports seamless communications
between existing PSTN calls, analog, IP phones and SIP-based endpoints.
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Internet Telephony PBX System
IPX-2100
Replaces old PBX directly without any new wiring
Cost-effective, easy-to-install and simple-to-use, the IPX-2100 converts standard telephones
into IP-based networks. It enables the service providers and enterprises to offer users
traditional and enhanced telephony communication services via the existing broadband
connection to the Internet or corporation network.
With the IPX-2100, home users and companies are able to save the installation cost and
extend their past investments in telephones, conferences and speakerphones. The IPX-2100
can be the bridge between traditional analog systems and IP network with an extremely
affordable investment.
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Internet Telephony PBX System
IPX-2100
Distributed VoIP Network Infrastructure
For the new generation communication age, the IPX-2100 supports IPv6 and VPN (client /
server) connection to provide users with more flexible and advantageous communication
products. With PLANET DDNS function, the IPX-2100 also helps users to apply and remember
the login information easier. Moreover, its multiple language features helps user to quickly and
friendly manage the system.
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-2100 is able to broadly
interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to
provide their customers with better multi-media exchange services.
Green IP Office
The Fax to Email / Email to Fax service by the IPX-2100 allows users to transfer / receive
faxes directly to / from your email inbox as file attachments. It’s an easy and confidential way of
receiving, storing and forwarding important fax documents, thus creating a paperless or green
office.
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Internet Telephony PBX System
IPX-2100
Full Security with VPN Support
The IPX-2100 VPN securely and cost-effectively connects geographically disparate offices of
an organization, creating one cohesive virtual network. The IPX-2100 VPN technology is also
used by ordinary Internet users to connect to proxy servers for the purpose of protecting one's
identity. It includes VPN server and client function that can support users full security login.
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IPX-2100
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1.1 Features
¾System Highlights
20 concurrent calls and up to 100 registers
HD voice codec G.722 for perfect voice quality
Fax to Email / Email to Fax for Green Office
Voicemail to Email for not missing any important message
Paging and intercom function strengthens work efficiency
Built-in SIP Proxy Server following RFC 3261
Multiple Languages of GUI for international business
Web based Control Panel for easy configuration and management of the
system
Hardware Echo Cancellation module for great and smooth communication
Strong security features protect your system from hacking
Supports maximum 8 ports FXO / FXS / GSM (on 2 slots)
¾Codec and Protocol
SIP 2.0 (RFC3261) / IAX2 compliant
Audio Codec: G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec: H.261 / H.263 / H.263+ / H.264
DTMF: RFC2833, SIP INFO, In-band
¾Network and Security Features
DDNS Client (PLANET DDNS)
DHCP Server / SNMP v1/v2
IEEE 802.1Q of VLAN
IPv4 / IPv6
Manual Configuration of Static Route Table
Troubleshooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP / PPTP / OpenVPN)
VPN Server ( Supports PPTP / L2TP / OpenVPN Server)
Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP

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IPX-2100
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¾PBX Features
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Languages of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based rule
Virtual Fax / Voicemail & Voice Mail to E-Mail
¾Call Features
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting
Caller ID / Dial by Name
Customized IVR / on hold music / Transfer
Three-way Conference / Video Call

Internet Telephony PBX System
IPX-2100
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system, IPX-2100. This Quick
Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony PBX system
and carefully unpack it. The box should contain the following items:
Internet Telephony PBX System Unit x 1
Quick Installation Guide x 1
User’s Manual CD x 1
Power Adapter x 1 (12V)
RJ-45 x 1
Bracket x 2
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾Dimensions
Dimensions: 343 (L)x 154 (W)x 35 (H)mm
Net Weight: 1.4kg (without package)
¾Front Panel
¾Rear Panel
Supporting 2 slots, user can buy expansion module like IPX-21FO (4FXO),
IPX-21SL (2FXO+2FXS) or IPX-21GS (4GSM) for extending port service.
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Internet Telephony PBX System
IPX-2100
LED definitions
15
1 12V DC 12V DC Power input outlet
2 Reset The reset button, when pressed, resets the IP PBX without the
need to unplug the power cord.
3 ETH
The ETH port supports auto negotiating Fast Ethernet 10/100
Base-TX networks. This port allows your IP PBX to be connected to
an Internet Access device, e.g., router, cable modem and
A
DSL
modem through a CAT.5 twisted pair Ethernet cable.
4 FXO Port Connect to PSTN or PBX SLT line with RJ-11(Write) analog line.
5 FXS Port Connect to PBX CO or single line telephone with RJ-11(Write)
analog line.
Button Action Description
Press less than 6 secs System reboot.
Reset Press over 6 secs Reset to Factory Default
Please be reminded to reset to factory default. Uploaded music setting (on hold
music) and backup file will not be removed.
Front Panel LED State Description
PWR Steady Green
Off PBX Power ON PBX Power OFF
SYS Blinking Green
Off System is working System is off
ETH Blinking Green
Off PBX network connection established Waiting for network connection
FXO Steady Red
Flashing
Off
Ready / Standby
Ringing
Module not available
FXS Steady Green
Flashing
Off
Ready / Standby
Ringing
Module not available
USB Void Future Feature

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IPX-2100
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1.4 Specifications
Product IPX-2100
Internet Telephony PBX System (100 SIP Users Registrations)
Hardware
ETH 1 x 10/100Mbps RJ-45 port
2 Slots Supports maximum 8 ports (FXO / FXS / GSM)
USB Future Feature
Console Console Interface
Protocols and Standard
Standard SIP 2.0 (RFC3261), IAX2
Protocols RFC 793 TCP
RFC 826 ARP
RFC 1034, 1035 DNS
RFC 1631 NAT
RFC 2068 HTTP
RFC 2131 DHCP
RFC 2516 PPPoE
RFC 3261, RFC 3311, RFC 3515
RFC 3265, RFC 3892, RFC 3361
RFC 3842, RFC 3389, RFC 3489
RFC 3428, RFC 2327, RFC 2833
RFC 2976, RFC 3263
Voice Codec G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX
Video Codec H.261/ H.263 / H.263+ / H.264
Fax Support T.38 FAX(Pass-through)
Management HTTP Web Browser
Voice Processing DTMF detection and generation
In-Band and RFC 2833, SIP INFO
Protocols SIP 2.0 (RFC-3261), TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS, DHCP,
NTP/SNTP, PPP, PPPoE
Internet Sharing
Network Features
DDNS Client(Planet DDNS and Easy DDNS),
DHCP Server
IEEE802.1Q of VLAN
IPAssignment (PPPoE / DHCP / Static)
IPv4／IPv6
SNMP v1/v2
Manual Configuration of Static Route Table
Troubleshooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP/PPTP/OpenVPN)
VPN Server(PPTP/L2TP/OpenVPN Server)
Security Feature Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
FireWall
SRTP
Features
PBX Features Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room(3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)

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IPX-2100
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DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Languages of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax(Pass-through) / Time based rule
Virtual FAX / Voicemail &Voice Mail to E-Mail
Call Features Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting /
Caller ID
Dial By name
Customized IVR / on hold music / Transfer
Three way conference
Video Call
System Capacity
System Capacity 20 Concurrent Call Legs
Up to 100 IP Phone Registers/Extensions
Recording(GSM/ default): 21,000 minutes;
Wav: 3000 minutes
Voicemail(GSM/ default): 21,000 minutes;
Wav: 3000 minutes
Network and Configuration
Access Mode Static IP, PPPoE, DHCP
LED Indications
SYS: 1, LNK/Off
ETH: 1, LNK/Off
PWR: 1, LNK/Off
FXO: Red
FXS: Green
Dimensions (W x D x H) 343 x 154 x 35 mm
Operating Environment -10~45 degrees C, 10~80% humidity
Power Requirements Input: 100 ~ 240 Vac
Output: DC 12V / 2.0 A
EMC/EMI CE, FCC Class B, RoHS
Remarks: T.30/ T.38 support is dependent on fax machine, SIP provider and network / transport
resilience.

Internet Telephony PBX System
IPX-2100
Chapter 2 Installation Procedure
2.1 Web Login
Step 1. Connect a computer to an ETH port on the IPX-2100. Your PC must set up to the
same domain of 192.168.0.X as that of the IPX-2100.
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 6 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the IPX-2100: 192.168.0.1 in the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Default ETH IP: 192.168.0.1
Default User Name: admin
Default Password: admin
Figure 2-1. Login page of the IPX-2100
For security reason, please change and memorize the new password after this first
setup.
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Internet Telephony PBX System
IPX-2100
2.2 Configuring the Network Setting
Step 1. Go to Network Settings → Network
Figure 2-2. Network & Country Button
Figure 2-3. Network Setting page
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Internet Telephony PBX System
IPX-2100
Step 2. Edit your ETH port IP information .
There are three types of Ethernet port connection. They are Static IP, PPPoE (Point-to-Point
Protocol over Ethernet), DHCP. You can find detailed setting process in the user manual.
Figure 2-4. Selection of IP Connection Type
2.3 Changing IP Address or Forgotten Admin Password
To reset the IP address to the default IP address “192.168.0.1”(ETH) or reset the login
password to default value, press the reset button on the front panel for more than 6 seconds.
After the device is rebooted, you can login the management WEB interface within the same
subnet of 192.168.0.xx.
Reset Button
Console ETH
Reset
12V DC