Plantronics Blackwire C510- M User manual

Blackwire™C510-
M/C520-M
USB Corded Headset
User Guide
TM

Contents
Welcome 3
System Requirements 3
Need More Help? 3
What's in the package 4
Basics 5
Wearing Your Headset 6
Fit Headset 6
Daily Use 7
Connect PC and Call 7
Incoming/Outgoing Calls 7
Adjust Your Headset Volume 8
Mute a Call 8
Optional Plantronics Spokes software 9
Plantronics Control Panel 9
Applications tab 9
Preferences tab 10
About tab 10
Plantronics Update Manager 11
Troubleshooting 12
Headset 12
Microsoft Lync/Office Communicator usage 13
Smart Sensors 13
2

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Blackwire C510-M/C520-M headset.
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
Computer
• Supported Operating Systems: Windows®7, Windows®8, Windows XP®, Windows Vista®
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-
Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)
Browser
• Internet Explorer®V6 or better must be on the user’s system (Required)
Visit our website at www.plantronics.com/support for technical support including frequently
asked questions, compatibility and accessibility information.
Welcome
System Requirements
Need More Help?
3

Blackwire C510M Headset with inline
controller (monaural)
Blackwire C520M Headset with inline
controller (stereo)
Carrying case
What's in the package
4

Headset inline control icons Function
Answer/End button
Answers or ends a call Incoming call
Flashes green
On a call
Solid green
Volume up button
Increases the listening volume
Volume down button
Decreases the listening volume
Mute/Unmute button
Mutes/unmutes the headset
microphone
Solid red when muted
Smart Sensor™technology
Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker
capsule on the microphone boom side.
Smart Sensor Feature Function
Auto Answer Calll
When you are not wearing your headset and have an
incoming call on your PC, put on the headset and the call
will be answered automatically. You do not have to press
the Answer/End button.
Incoming call
Flashes green
Basics
5

1Slide the headband until it fits comfortably over both ears.
2If still too tight, stretch the headband for better comfort.
3For optimal voice clarity, bend the boom and place the microphone close to mouth.
Wearing Your Headset
Fit Headset
6

1Ensure Microsoft Lync is running on your PC.
2Connect the headset into the USB port of the computer. The headset will automatically power
on.
3Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone
are set to Plantronics C510/C520.
•PC Audio Setup for Windows 7 and Windows 8
Go to Control Panel -> Sound -> Playback tab, and set the Plantronics C510/C520 device as the
Default Communications Device.
•PC Audio Setup for Windows XP
Go to Control Panel -> Sound and Audio Devices, and in the Audio tab set the Plantronics
C510/C520 device for the Sound Playback.
4Place a call using the Microsoft Lync software.
1To place a call
Dial number using Microsoft Lync/Office Communicator
2To answer a call
• Put on headset to answer call with Smart Sensor technology or,
• If already wearing headset press the Answer/End button
3To end a call
Short press the Answer/End button.
Daily Use
Connect PC and Call
Incoming/Outgoing Calls
7

Listening Volume
1Press the volume up button ( ) on the headset inline control to increase listening volume.
2Press the volume down button ( ) on the headset inline control to decrease listening volume.
1During a call, press the mute button on the headset inline control to mute the microphone.
When mute is on, the mute LED is solid red (you will still be able to hear the caller).
2To turn mute off, press the mute button again.
Adjust Your Headset
Volume
Mute a Call
8

Optional Plantronics Spokes software must be downloaded to access the
Plantronics Control Panel. Install Spokes software by visiting
plantronics.com/software and click on the download button.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
The Applications tab displays the status of Plantronics support for various applications such as
softphones and media players.
Optional Plantronics Spokes software
Plantronics Control Panel
Applications tab
9

Allows you to set preferences for:
•Media player Modify call action: Pause, Play, Mute or Do Nothing
•General use
•Lync presence based on wearing state When headset is put on, or removed set presence to:
Available, Busy, Do not disturb, Be right back or Offline
Provides online access to the user guide and support and displays your headset system's
information.
Preferences tab
About tab
10