Plantronics Blackwire C510- M User manual

Blackwire™C510-
M/C520-M
USB Corded Headset
User Guide
TM

Contents
Welcome 3
System Requirements 3
Need More Help? 3
What's in the package 4
Basics 5
Wearing Your Headset 6
Fit Headset 6
Daily Use 7
Connect PC and Call 7
Incoming/Outgoing Calls 7
Adjust Your Headset Volume 8
Mute a Call 8
Optional Plantronics Spokes software 9
Plantronics Control Panel 9
Applications tab 9
Preferences tab 10
About tab 10
Plantronics Update Manager 11
Troubleshooting 12
Headset 12
Microsoft Lync/Office Communicator usage 13
Smart Sensors 13
2

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Blackwire C510-M/C520-M headset.
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
Computer
• Supported Operating Systems: Windows®7, Windows®8, Windows XP®, Windows Vista®
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-
Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)
Browser
• Internet Explorer®V6 or better must be on the user’s system (Required)
Visit our website at www.plantronics.com/support for technical support including frequently
asked questions, compatibility and accessibility information.
Welcome
System Requirements
Need More Help?
3

Blackwire C510M Headset with inline
controller (monaural)
Blackwire C520M Headset with inline
controller (stereo)
Carrying case
What's in the package
4

Headset inline control icons Function
Answer/End button
Answers or ends a call Incoming call
Flashes green
On a call
Solid green
Volume up button
Increases the listening volume
Volume down button
Decreases the listening volume
Mute/Unmute button
Mutes/unmutes the headset
microphone
Solid red when muted
Smart Sensor™technology
Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker
capsule on the microphone boom side.
Smart Sensor Feature Function
Auto Answer Calll
When you are not wearing your headset and have an
incoming call on your PC, put on the headset and the call
will be answered automatically. You do not have to press
the Answer/End button.
Incoming call
Flashes green
Basics
5

1Slide the headband until it fits comfortably over both ears.
2If still too tight, stretch the headband for better comfort.
3For optimal voice clarity, bend the boom and place the microphone close to mouth.
Wearing Your Headset
Fit Headset
6

1Ensure Microsoft Lync is running on your PC.
2Connect the headset into the USB port of the computer. The headset will automatically power
on.
3Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone
are set to Plantronics C510/C520.
•PC Audio Setup for Windows 7 and Windows 8
Go to Control Panel -> Sound -> Playback tab, and set the Plantronics C510/C520 device as the
Default Communications Device.
•PC Audio Setup for Windows XP
Go to Control Panel -> Sound and Audio Devices, and in the Audio tab set the Plantronics
C510/C520 device for the Sound Playback.
4Place a call using the Microsoft Lync software.
1To place a call
Dial number using Microsoft Lync/Office Communicator
2To answer a call
• Put on headset to answer call with Smart Sensor technology or,
• If already wearing headset press the Answer/End button
3To end a call
Short press the Answer/End button.
Daily Use
Connect PC and Call
Incoming/Outgoing Calls
7

Listening Volume
1Press the volume up button ( ) on the headset inline control to increase listening volume.
2Press the volume down button ( ) on the headset inline control to decrease listening volume.
1During a call, press the mute button on the headset inline control to mute the microphone.
When mute is on, the mute LED is solid red (you will still be able to hear the caller).
2To turn mute off, press the mute button again.
Adjust Your Headset
Volume
Mute a Call
8

Optional Plantronics Spokes software must be downloaded to access the
Plantronics Control Panel. Install Spokes software by visiting
plantronics.com/software and click on the download button.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
The Applications tab displays the status of Plantronics support for various applications such as
softphones and media players.
Optional Plantronics Spokes software
Plantronics Control Panel
Applications tab
9

Allows you to set preferences for:
•Media player Modify call action: Pause, Play, Mute or Do Nothing
•General use
•Lync presence based on wearing state When headset is put on, or removed set presence to:
Available, Busy, Do not disturb, Be right back or Offline
Provides online access to the user guide and support and displays your headset system's
information.
Preferences tab
About tab
10

Using Plantronics Update Manager, you can download new software and firmware versions
when they are available. To change settings such as checking for updates manually or
automatically or to install new updates, go to the Start menu > Programs > Plantronics >
Plantronics Update Manager.
Check for Updates Automatically
Select the box "Check for Updates Automatically" and you will be notified automatically when
new software and firmware updates are available.
Check for Updates Manually
Check for available software and firmware updates at any time by clicking on the "Check For
Updates Now" button.
Install Updates
If new updates are available after a manual or automatic check, click on the "Install Checked
Updates" button and installation will begin.
Plantronics Update Manager
11

I cannot hear caller. Listening volume is too low. Press the volume up button on the
headset.
The USB headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to select
your headset as the default audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound playback" default device.
For Windows Vista and Windows 7 systems
• Go to Control Panel > Sound
• Highlight the headset, select the Set Default > Default
Communications Device from the drop-down list and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Output tab.
• Select your headset in the "Select a device for sound output"
window.
Callers cannot hear me. Headset is muted. Press the mute button to unmute the
microphone.
Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.
The USB headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to
change the input device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound recording" default device.
For Windows Vista and Windows 7 systems
• Go to Control Panel > Sound > Recording tab.
• Highlight the headset, select the Set Default button and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Input tab.
• Select your headset in the "Select a device for sound input"
window
The sound in the headset is
distorted.
I can hear an echo in the headset.
Lower the listen volume on your softphone until the distortion
disappears.
Adjust volume on headset.
The other headset I was using to
listen to music does not work any
more.
The USB headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Under “Sound Playback”, change the default setting from your
headset to your device choice.
Troubleshooting
Headset
12

For Windows Vista and Windows 7 systems
• Go to Control Panel > Sound > Recording tab.
• Highlight your device choice, select the Set Default button and
click OK.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your device
choice.
My headset stops responding to
button presses.
When a PC goes into standby or hibernation, the USB headset no
longer is powered on. Be sure your PC is in an active state.
I cannot hear. Ensure that the Blackwire C510/C520 is set as the default
playback device in Windows.
Ensure that the Blackwire C510/C520 is set as the audio device
in Microsoft Lync/Office Communicator.
Make sure that Windows and the Audio Device Settings in
Microsoft Lync/Office Communicator are not turned down too
low.
I cannot be heard. Ensure that the Blackwire C510/C520 is set as the default
recording device in Windows.
Ensure that the Blackwire C510/C520 is set as the audio device
in Microsoft Lync/Office Communicator.
Make sure that Windows and the Audio Device Settings in
Microsoft Lync/Office Communicator are not turned down too
low.
My headset doesn’t work with
Microsoft Lync/Office
Communicator.
Make sure your headset is connected.
Press the Answer/End button on the inline controller.
Adjust the listening volume with the volume bar on the inline
controller.
If the volume is still too low, adjust the listening volume on the
PC using Microsoft Lync/Office Communicator.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking volume on the PC using Microsoft Lync/Office
Communicator.
Point microphone towards your chin.
If the distortion is still present, lower the volume using the
Volume ( – ) button.
The "Auto Answer call" function is
not working. Make sure the speaker capsule is placed on your ear so the ear
cup makes good contact with your ear.
Microsoft Lync/Office
Communicator usage
Smart Sensors
13

NEED MORE HELP?
www.plantronics.com/support
Plantronics, Inc. Plantronics BV
345 Encinal Street
Santa Cruz, CA 95060
United States
South Point Building C
Scorpius 140
2132 LR Hoofddorp
Netherlands
©2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. All
other trademarks are the property of their respective owners. Apple, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other
countries. Microsoft, Vista, Windows and XP are trademarks of Microsoft Corporation in the US and other countries. Pentium is a trademark of Intel
Corporation in the U.S. and/or other countries. Skype is a trade mark of Skype Limited and is used with the permission of Skype Limited.
200219-06 (03.13)