Plantronics Savi W445A User manual

Savi®W445A
Wireless headset system
User Guide

Plantronics Savi User Guide
Welcome
Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your
Savi W445A (D100A USB Adapter + WH500A Headset) Wireless Headset System.
Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
The enclosed DECT Standard wireless product uses restricted wireless radio frequencies that vary by country. DECT Standard
devices are generally authorised for use in Europe, Australia and New Zealand. Use of this DECT Standard product in unauthorised
countries is a violation of law, may disrupt telecommunications networks and devices and can subject you to fines and penalties by
regulatory agencies. For specific countries in which DECT Standard devices may be lawfully used, please consult the following:
http://www.dect.org/content.aspx?id=28

Contents
Plantronics Savi User Guide
1 Package contents................................................................. 4
2 System features.................................................................... 5
3 Headset Setup...................................................................... 6
Installing the headset battery......................................... 6
Customise the headset.................................................. 6
Wearing the headset ...................................................... 7
Fitting the headset with a headband ............................. 7
4 System setup ....................................................................... 8
Connecting the power supply........................................ 8
Docking and charging the headset................................ 8
Charging the spare battery ............................................ 8
Connecting the USB adapter to your PC ..................... 9
Loading software .......................................................... 9
USB adapter indicator light ........................................... 9
5 Using your headset system................................................ 10
Powering up the headset............................................. 10
Talk time....................................................................... 10
Muting a headset during a call .................................... 10
Right ear headset button functions ............................. 10
Replacing your headset battery................................... 11
Placing the headset in sleep mode.............................. 11
Battery storage time .................................................... 11
Headset tones.............................................................. 11
Battery Life................................................................... 11
Headset indicator light................................................. 12
Subscribing a headset ................................................. 12
Ending subscription ..................................................... 12
6 Making calls with your headset and PC............................. 13
Software installation ................................................... 13
Making calls with your headset and PC ..................... 13
Softphone compatibility............................................... 13
Auto answer................................................................. 13
Conferencing up to three guest headsets ................... 14
7Plantronics Control Panel................................................... 15
Devices tab .................................................................. 15
Applications tab........................................................... 17
Preferences tab............................................................ 18
About tab .................................................................... 18
8 Plantronics Update Manager.............................................. 19
Check for updates automatically................................. 19
Check for updates now ............................................... 19
Install checked updates............................................... 19
9 Troubleshooting and common questions........................... 20
10 Appendix .......................................................................... 21
Left ear headset/Savi system button functions ........... 21
Right Ear Headset/Savi System Button Functions ...... 22

Plantronics Savi User Guide 4
Savi W445A USB adapter and charger
USB adapter
1 Package contents
Deluxe USB Charging
Cable
Base power supply
Deluxe Charger Base and Spare Battery
Savi WH500A headset
Battery
Headset
Fit kit with ear loops, ear tips and foam sleeve
Headbands

Plantronics Savi User Guide 5
Savi USB adapter features
Savi WH500A headset features
Subscription button
Indicator light
Indicator light
Microphone
Call control button
Volume and mute button
(press in to mute/unmute)
Headset (fitted with ear loop and ear tip)
2 System features

Plantronics Savi User Guide 6
3 Headset Setup
Installing the headset battery
Position the battery as shown on the headset and slide
into position until the battery snaps into place.
NOTE This product has a replaceable battery. Use only the
battery type supplied by Plantronics.
Customise the headset
The headset can be converted for wearing on the left or right ear
with either an earloop or headband.
Right ear loop configuration
1 Choose the size of ear loop that fits most comfortably.
Align the ear loop as shown and insert it onto the
headset.
90º
2 Rotate the ear loop up 90 degrees.
90º
3 Choose the size and style of ear tip that fits most
comfortably. Align the ear tip with the notch facing the
microphone as shown.
4 Press in to attach.
Left ear loop configuration
1 Choose the size of ear loop that fits most comfortably.
Align the ear loop as shown and insert it onto the
headset.
90º
2 Rotate the ear loop up 90 degrees.
90º
3 Choose the size and style of ear tip that fits most
comfortably. Align the ear tip with the notch facing the
microphone as shown.
4 Press in to attach.

Plantronics Savi User Guide 7
Wearing the headset
When you wear the headset, the microphone should rest as close
to your cheek as possible without touching. The microphone
can be adjusted inward by the pivoting earpiece to optimise the
position of the headset.
1 Slide the headset over and behind your ear and fit the
ear tip into your ear.
2 Place your index finger on the headset indicator light
and gently push it in towards your cheek. As the headset
is pushed in, you will feel soft clicks as the pivoting earpiece
moves the microphone close to your mouth.
Fitting the headset with a headband
The headset can be rotated for wearing on the left or right ear.
1 Hold the headband so it is aligned to receive the headset
as shown and insert the headset into the headband.
2 Rotate the headset up.
3 To optimise the position of the headset, push the
headset in so the microphone is close to your mouth.

Plantronics Savi User Guide 8
Connecting the power supply
1 Connect the base power supply into the power jack on
the charger base.
2 Connect the power supply to the outlet. The power
indicator light will be solid green.
Docking and charging the headset
1 Gently push the headset into the charging cradle. The
charging indicator light on the headset will flash white to
indicate that the headset battery is charging and will turn solid
white when fully charged.
2 Charge for at least 20 minutes prior to first use. A full
charge takes 3 hours.
Charging Indicator Light
CHARGING TIME
20 min .....................
Minimum charge
before first use
3 hours ...................
Full charge
Power Indicator Light
NOTE The USB charging cable can also be used to charge
the headset.
To successfully charge your headset with the USB cable,
the PC must be on and in an active state (not standby). The
charging time will vary according to the number of other
devices drawing power from the PC’s USB port(s).
Charging the spare battery
Both the Deluxe Charging Base and Deluxe Charging Cable
can charge both the headset battery and the spare battery
simultaneously or independently if desired. The spare battery
is shipped with Savi 445 in the Deluxe Charging Base battery
compartment. See “Replacing your headset battery” for details
on replacing your battery even during a call.
Charging the Battery in the Charge Base.
1 Ensure the deluxe charging base is powered on and the
battery is correctly seated in the battery compartment.
While charging the battery charging indicator will flash green;
once fully charged the charging indicator will be solid green.
Charging the Battery in the Deluxe USB Charger.
1 Connect the USB charger to an available USB port on
PC.
2 Set the battery on the battery-shaped receptacle and
gently push down. Then slide the battery in the direction
shown until the battery clicks into place. While charging
the battery charge indicator will flash green; once fully charged
the charge indicator will be solid green.
4 System setup

Plantronics Savi User Guide 9
USB adapter indicator light
USB adapter status USB indicator light
Headset subscribed, no activity Solid green
Headset in talk mode Flashes green
Headset muted Flashes red
Incoming call Flashes red and yellow
Headset not subscribed Solid red
USB adapter subscription mode Flashes green and red
USB adapter conference subscription Flashes green and yellow
On a conference call with one or more guest headsets subscribed Flashes yellow
Connecting the USB adapter to your PC
1 Insert the USB adapter into the USB Port on the PC. The
indicator light on the USB adapter will be solid red to indicate
the USB adapter is powered on and will turn solid green when
it finds the headset.
NOTE The headset may have to be charged before the USB
adapter can find it.
2 The USB adapter can be folded as shown.
IMPORTANT NOTE For best performance, it is recommended
that Windows is updated with Service Pack levels listed below:
Microsoft Windows® XP Service Pack 3 (SP3) or later
Microsoft Windows Vista® Service Pack 1 (SP1) or later
Loading software
1Load Plantronics software by visiting
plantronics.com/software and click on the download
button.

Plantronics Savi User Guide 10
Powering up the headset
If the headset battery is charged and connected to the headset,
the headset is automatically on.
Talk time
With a single full charge, the Savi W445A will provide up to 7
hours of talk time in narrowband mode. Talk time will be reduced
when operating in wideband mode and/or if the headset is used
consistently at a far distance from the adapter. The battery can be
replaced, even mid-call, giving essentially unlimited talk time. See
“Replacing your headset battery”.
Muting a headset during a call
To mute/unmute the call, press the volume/mute button in. The
USB adapter light will flash red when the headset is muted.
When mute is activated, you will hear three high tones. When
unmuted, you will hear three low tones.
After the Plantronics software is loaded, the mute tones can be
turned off by going to Start > Programs > Plantronics Control
Panel > Devices > Device Settings > Headset – Mute Tone.
5 Using your headset system
Call control button
Indicator light
Volume and mute button
Right ear headset button functions
This table shows the headset button functions when you are
wearing the headset on the right ear. If you wear the headset
on the left ear, the volume button presses are opposite. See the
appendix for a left ear headset button functions table.
Function Type of press Tones/Lights
Place, answer or end
calls
Short press call control button 1 mid-tone
USB adapter flashes green when headset in use
Increase volume Short press volume up 1 tone with pitch increase
Decrease volume Short press volume down 1 tone with pitch decrease
Flash between calls While on a call, long press volume up or down (at least 1½ sec.) 1 mid-tone
Mute/unmute headset While on a call, press the volume/mute button in USB adapter flashes red when muted
3 high tones when muted
3 low tones when unmuted
Low battery warning Idle: 1 low tone/15 secs
On call: 3 low tones
For your safety, do not use headset at high volumes for
extended periods of time. Doing so can cause hearing
loss. Always listen at moderate levels. For more information
on headsets and hearing, visit:
plantronics.com/healthandsafety.

Plantronics Savi User Guide 11
Replacing your headset battery
1 Once your spare battery is fully charged, remove the
spare battery from the battery compartment on the
side of the Deluxe Charging Cradle or from the back of
the Deluxe USB Charging Cable. Because the battery is
hot-swappable, you won’t lose an active call if you replace the
battery within five minutes.
2 Disconnect the battery from the headset.
3 Slide the charged battery onto the headset until you
hear a click.
4 Charge the spent battery by placing it in the Deluxe
Charge Cradle battery compartment and closing the
door, or on the Deluxe USB Charging cable as shown.
Placing the headset in sleep mode
If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, you can put the
headset in sleep mode. With the headset idle, press the call
control button for three seconds until you see the headset flash
white twice. To wake the headset, press the call control button
again for three seconds until you see two white flashes.
Battery storage time
If you remove a fully charged battery from the headset, it will
provide up to 75 hours of battery storage time if stored under
normal storage conditions.
Headset tones
Out of range warning
If you are on a call and go out of the operating range, you will
hear three low tones. You will hear a single mid tone when you are
back in range.
If you stay out of range, active calls will be suspended. Calls will
be re-established when you walk back into range. If you remain
out of range for more than 5 minutes, the system will drop the
call.
If you are not on a call and go out of the operating range and
press the call control button, you will hear a single tone for the
button press and three low tones for the failure to make a link.
Low battery warning
If you are on a call, you will hear a repeated single low tone every
15 seconds indicating that the battery is low. You should recharge
the headset immediately.
If you are not on a call and press the call control button, you will
hear three low tones indicating that the battery is low. You should
recharge the headset immediately.
Battery Life
At the lower right corner of your screen in your system tray, your
headset battery status will be indicated with one of the following
icons:
100% 75% 50% 25% 0%
A warning will be issued if your headset is critically low.

Plantronics Savi User Guide 12
Headset indicator light
If you are not on a call, you can toggle the headset in-use
indicator light on and off by pressing the headset volume down
button (press volume up for left ear configuration) for three
seconds.
Subscribing a headset
The headset and USB adapter that are supplied together are
already subscribed to each other. However, if you wish to use
a new headset with your existing USB adapter or you need to
restore subscription to your current headset, the units can be
subscribed to each other by the following method:
1 Ensure your headset is charged.
2 Double press the subscription button on the USB
adapter. The USB adapter will flash red and green.
3 Press the volume up button (press volume down for left
ear configuration) on the headset for three seconds until
the headset indicator light turns solid white.
4 When the indicator light on the USB adapter goes solid
green, the headset and the USB adapter are subscribed
to one another.
To ensure subscription was successful, press the call control
button: the headset will flash white and the USB adapter will
flash green.
NOTE If the subscription process times out after two minutes
or if the subscription process fails, the USB adapter indicator
light will become solid red for four seconds and then return to
its previous state. If this occurs, try to re-subscribe the headset
again.
Ending subscription
If the USB adapter is in subscription mode and you want to stop
the adapter from searching for a headset, press the subscription
button again. The subscription light will turn solid red for four
seconds and then go to its previous state.

Plantronics Savi User Guide 13
6 Making calls with your headset and PC
Software installation
It is highly recommended that you install the Plantronics software.
Though your Savi system will operate without the software, it will
limit the system’s full capabilities.
Install the Plantronics software to enable remote call answer/end
with compatible softphones. The software can be downloaded at
plantronics.com/software.
After installation, to visit the Plantronics control panel, click on
Start > Programs > Plantronics > Plantronics Control Panel.
Making calls with your headset and PC
With Plantronics Software
and a compatible softphone
Without Plantronics Software
To place a call Dial number from a compatible softphone application 1. Short press call control button on headset
2. Dial number from softphone application
To answer a call Short press call control button on headset 1. Short press call control button on headset
2. Answer call using softphone application
To end a call Short press call control button on headset 1. Short press call control button on headset
2. Hang up call using softphone application
Softphone compatibility
Remote call answer/end from the Savi headset is available for all
softphones with no additional steps by the user except Skype™.
For a list of compatible softphones visit plantronics.com/software.
For Skype support, please follow these steps:
1 Skype will display the following message during the installation
of Plantronics Unified Runtime Engine “PlantronicsURE.exe
wants to use Skype”. Choose “Allow Access” to connect.
2 You can also check Savi W445A Skype connection status by
going to Skype and checking the Tools > Options > Advanced
> Advanced Settings > “Manage Other Programs Access”
setting.
Auto answer
Auto answer saves the user a button press to establish the radio
link between headset and adapter.
The Savi W445A is supplied with auto answer NOT SELECTED
as the default. When auto answer is set to NOT SELECTED you
must press the headset call control button to answer an incoming
call. When Auto Answer is set to SELECTED, an incoming call
will be answered when the headset is removed from the charging
cradle.
To change the setting, go to: Start > Programs > Plantronics >
Plantronics Control Panel > Device Settings – USB adapter.

Plantronics Savi User Guide 14
Conferencing up to three guest headsets
While on a call, you can subscribe up to three guest headsets to
your USB adapter for conferencing. As you add headsets to the
adapter, an additional headset icon will appear in the Plantronics
Control Panel with a number from 1 to 3 indicating the number of
guest headsets subscribed to the adapter.
Guests may conference in as described below:
1 While you are on a call, place the guest’s headset into
subscription mode.
2 Short press (less than one second) the subscription button on
the USB adapter. The USB adapter light will flash yellow and
green.
3 The USB adapter light will then turn solid yellow and you will
hear a tone in the master headset indicating a guest wishes to
join the call.
4 If you press the call control button on the master headset
within five seconds, the guest is joined to the call.
If you do not press the call control button within five seconds,
the request to join the call is rejected and the guest will hear an
error tone in their headset.
5 Guests may leave the conference call by pressing their call
control button.
When they do you will hear a single tone in the master headset
as each guest leaves the call.
To see how many headsets are subscribed to the adapter, refer
to the lower left-hand corner of the Plantronics Control Panel.
The first headset is the master headset and the number inside
the next headset is the number of guest headsets subscribed to
the adapter. The examples below show 1, then 2, then 3 guest
headsets subscribed to the adapter in addition to the master
headset.
123

Plantronics Savi User Guide 15
User preferences and various device settings can be changed
using the Plantronics Control Panel. To start this program,
click Start > Programs > Plantronics > Plantronics Control
Panel.
Devices tab
To configure your settings, select Plantronics D100A from the
pull-down menu and click the Device Settings box. Below
are the setting options and defaults for the USB adapter and
headset.
NOTE Some parameters that do not apply to a particular
Plantronics device may appear greyed out.
Device Settings – USB adapter tab
Options Feature Settings Default
General Range High/med/low High
Auto answer Selected/not selected Not selected
Audio PC audio bandwidth Wideband/narrowband Narrowband
Feature set lock Password (required) Locked/Unlocked Unlocked
7Plantronics Control Panel
Range
The Savi W445A is supplied with high range set as the default.
Range can be minimised to help with PC buzzing, improve user
density, or restrict range of users.
To change the Range default in the software, go to: Start >
Programs > Plantronics > Plantronics Control Panel > Device
Settings – USB adapter. You can also change the range setting
by holding in the subscription button of the USB adapter for three
seconds while it is in an idle state. The USB adapter light will flash
green for high range, yellow for medium range and red for low
range.
When Range is set to HIGH a user will have up to 300 feet of
range. When Range is set to MEDIUM a user will have up to 150
feet of range. When Range is set to LOW a user will have up to
50 feet of range.
Auto answer
The Savi W445A is supplied with auto answer NOT SELECTED
as the default. Auto answer saves the user a button press to
establish the radio link between headset and adapter.
When auto answer is set to NOT SELECTED you must press
the headset call control button to answer an incoming call.
When Auto Answer is set to SELECTED, an incoming call will be
answered when the headset is removed from the charging cradle.
To change the default, go to: Start > Programs > Plantronics >
Plantronics Control Panel > Device Settings – USB adapter.
PC audio bandwidth
The Savi W445A is supplied with narrowband audio as the
default. Wideband audio delivers heightened speech clarity and
life-like fidelity. However, wideband audio consumes more battery
power and has more stringent access criteria, which reduces the
number of systems that can be deployed in a small area. All PCs
support wideband audio.

Plantronics Savi User Guide 16
Device Settings – Headset tab
Options Feature Settings Default
General Mute tone Standard/low/off Off
Ringtone Sound 1/sound 2/sound 3 Sound 2
PC volume Standard/low/off Standard
System tones Standard/low/off Standard
Second inbound call Ring continuously/ring once/ignore Ring continuously
Device Settings – Advanced tab
Options Feature Settings Default
Audio protection Anti-startle Selected/not selected Selected
G616* Selected/not selected Not selected
Audio Limiting* 80 dB/85 dB/off 85 dB
Hours on phone per day 2/4/6/8 8
Feature set lock Password (required) Locked/Unlocked Unlocked
*The Audio and G616 Limiting features are supported in over-the-head mode only and are based on a typical headset and recommended acoustic coupling between the headset
and the ear. Please see Headset setup for optimal wearing position.
Anti-startle
Anti-startle provides advanced hearing protection against sudden
loud sounds. When Anti-startle is SELECTED, the system
identifies and eliminates sudden loud sounds and rapidly reduces
them to a comfortable level. When Anti-startle is NOT SELECTED,
the headset limits sound levels at 118 dBA to protect your
hearing.
G616
G616 Acoustic Limiting provides additional hearing protection
against acoustic shock. When G616 Acoustic Limiting is
SELECTED, the system provides additional acoustic shock
protection. Sound levels are limited to 102 dBA as recommended
in the G616:2006 guideline issued by the Australian
Communications Industry Forum (ACIF). When G616 Audio-
Limiting is NOT SELECTED, the headset limits sound levels at
118 dBA to protect your hearing.
To change the PC audio bandwidth default in the software, go
to: Start > Programs > Plantronics > Plantronics Control Panel
> Device Settings – USB adapter. You also can toggle between
narrowband and wideband audio by doing a short press (less
than one second) followed by a long press (more than three
seconds) on the USB adapter subscription button while it is in an
idle state. The USB adapter light will flash red for four seconds
upon entering narrowband mode and flash green for four seconds
upon entering wideband mode. When switching between
narrowband and wideband audio, you must re-establish the audio
link for the changes to take effect.
Feature set lock
See the Device Settings – Security Tab for more information.

Plantronics Savi User Guide 17
Feature Set Lock
The Plantronics software allows the following device settings to
be locked by the IT staff and prevent end users from changing
them.
• Range
• Auto Answer
• PC Audio Bandwidth
• Audio Protection (Anti-Startle, G616, Audio Limiting and Hours
on phone per day)
The ability to lock/unlock these settings requires a password. In
order to lock/unlock any setting follow these steps:
1Create a new password
From the Security screen, create and confirm your
new password and press Set. This will store the password
directly in the device.
2Lock/unlock a device setting
From the USB Adaptor or Advanced screen, enter your
password in Feature Set Lock, lock/unlock each feature as
desired and click Apply.
Change Your Password
You can always change the old password to a new one in
the Change Password section. You will only able to change a
password if there is a previous password set in the device.
NOTE In case you forget your password, you will need to call
your local Plantronics Technical Support for assistance.
Applications tab
The Applications tab displays the status of Plantronics support for
various applications such as softphones and media players. The
status will only show as “enabled and running” for softphones and
media players installed and running.
Device Settings – Security tab
Options Feature Default
Feature set lock Create new password None
Change password None
Audio Limiting
Audio Limiting provides advanced hearing protection for daily
noise exposure. When Audio-Limiting is SELECTED, the system
monitors and controls sound to ensure audio levels do not
exceed 80 dBA or 85 dBA (whichever is selected) specified by
current and imminent EU legislation. When Audio-Limiting is set
to NOT SELECTED, the headset limits sound levels at 118 dBA to
protect your hearing.
Feature set lock
See the Device Settings – Security tab for more information.
Hours on phone per day
The default is 8 hours. If you change the setting to 2/4/6 hours,
the system will adjust the audio limiting algorithm accordingly.

Plantronics Savi User Guide 18
Options Feature Settings Default
Media Player Action to media player
– When a call begins
– When a call ends
Mute/pause/do nothing
Play/do nothing
Pause
Play
General Launch audio devices control panel (Provides a shortcut to the Windows Sounds and Audio Devices
control panel.)
Ring both headset and PC Selected/not selected Not selected
Microsoft OC/Lync dial tone enabled Selected/not selected Not selected
Audio sensing enabled Selected/not selected Not selected
Maintain headset to PC link Selected/not selected Not selected
Preferences tab
The Preferences tab allows you to set preferences for the media
player as well as other general settings.
Ring both headset and PC
This parameter gives you the option to have the PC ringtone
played on both the headset as well as the PC speaker.
When this parameter is selected, the PC ringtone will be heard on
both the PC speaker as well as the headset.
When this parameter is not selected, the PC ringtone will only be
heard on either the headset or the PC speaker based on how the
PC audio has been set up.
Microsoft OC/Lync dial tone enabled
If this feature is selected, when a PC radio link is established,
Microsoft OC/Lync will assume the user is trying to place a VoIP
call and provide a dial tone.
If this feature is not selected, when a PC radio link is established,
Microsoft OC/Lync will sit idle.
Audio sensing enabled
Audio sensing is a special feature supported by Plantronics
wireless devices that can detect an audio signal at the USB port
and automatically establish a PC radio link between the USB
adapter and wireless headset without the user having to press
the PC call control button. If the parameter “Microsoft OC/Lync
dial tone enabled” is selected, then every time a PC radio link
is established the Microsoft OC/Lync dial tone will be heard.
However, the user may have pressed the PC call control button
to listen to music etc., and does not want to hear the dial tone.
In this case, if the user selects the “Audio sensing enabled”
parameter, the radio link will be established automatically when
any PC audio is detected at the USB port, thus eliminating the
need for the user to press the PC call control button.
Maintain headset to PC link
This parameter forces the radio link to the PC to stay active
even after the call has ended. This can eliminate the need to
re-establish the radio link when switching between PC audio
applications.
About tab
The About tab provides on-line access to this printable user guide
and also includes Plantronics contact information. The version of
software and firmware currently running on your system is also
shown here.

Plantronics Savi User Guide 19
All required software for Savi W445A can be remotely updated
when updates are available. Start Plantronics Update Manager
from the Windows Start Programs menu to change settings such
as automatic or manual check for updates.
Check for updates automatically
By enabling this tick box, you will activate a periodic automatic
check for available software updates.
Check for updates now
You can choose to check for available software updates at any
time by clicking on the Check For Updates Now button in Update
Manager. From the Start menu > Programs > Plantronics >
Plantronics Update Manager.
Install checked updates
Following an automatic or manual check for updates, this field
will be populated with any applicable software updates and the
Install Checked Updates will begin installation.
8 Plantronics Update Manager

Plantronics Savi User Guide 20
My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the
position of the headset. See Wearing the headset.
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.
Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of compatible softphones,
visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible softphone, you must
first press the call control button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the
sound devices control panel by going to Plantronics Control Panel > Preferences > General –
Launch Audio Devices Control Panel.
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;
it will be solid green when successfully subscribed to the headset.
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
• Under “Sound Playback”, change the default setting from “Plantronics D100A” to your PC
speakers. Click “OK” to confirm your change.
For Windows Vista systems
• Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab, change the default setting from “Plantronics D100A” to your PC
speakers. Click “OK” to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker choice.
Talk time performance is significantly
degraded even after a full recharge.
The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use
only the battery type supplied by Plantronics.
9 Troubleshooting and common questions