Plantronics Savi W740 User manual

Virtual Communications Express
Plantronics Headset Wireless Savi® W740
System Requirements
Computer
•Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7
•Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
•RAM: 96 MB (Minimum); 256 MB (Recommended)
•Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
•Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-
Service Pack 1 (SP1) or later (Recommended)
Display
•At least 800 x 600, 256 colors
•1024 x 768 high color, 32-bit (Recommended)
Browser
•Internet Explorer® V6 or better must be on the user’s system (Required).

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Table of Contents
System Requirements ............................................................................................................................................................1
Computer ............................................................................................................................................................................1
Display.................................................................................................................................................................................1
Browser ...............................................................................................................................................................................1
Table of Contents ...................................................................................................................................................................2
What’s in the Box? .................................................................................................................................................................4
Base and Headset Basics ........................................................................................................................................................5
Accessories .............................................................................................................................................................................6
Customize Your Headset ........................................................................................................................................................7
Install the Headset Battery .................................................................................................................................................7
Use the Fit Kit to Assemble Your Headset...........................................................................................................................7
Right Over-the-Ear Assembly ..............................................................................................................................................7
Left Over-the-Ear Assembly ................................................................................................................................................7
Position Your Headset.........................................................................................................................................................8
Over-the-Head Assembly ....................................................................................................................................................8
Behind-the-Head Assembly.................................................................................................................................................9
Charge Your Headset............................................................................................................................................................10
Desk Phone: Connect and Call..............................................................................................................................................11
Choose Desk Phone Setup ................................................................................................................................................11
Make a Desk Phone Call....................................................................................................................................................11
Mobile: Connect and Call .....................................................................................................................................................13
Computer: Connect and Call ................................................................................................................................................14
Connect your Computer....................................................................................................................................................14
Place a Softphone Call.......................................................................................................................................................14
Position your Base.............................................................................................................................................................14
Headset Features..................................................................................................................................................................15
Headset Controls...............................................................................................................................................................15
Headset Power ..................................................................................................................................................................15
Headset Battery Level .......................................................................................................................................................16
Mute Your Headset during a Call ......................................................................................................................................16
Adjust Your Headset Volume ............................................................................................................................................16
Turn On/Off Headset LED..................................................................................................................................................17

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Out of Range Warning Tones ............................................................................................................................................17
Base Features .......................................................................................................................................................................18
Base Buttons .....................................................................................................................................................................18
Base Subscription Button..................................................................................................................................................18
Set the Range ....................................................................................................................................................................19
Bluetooth Pairing Button ..................................................................................................................................................20
Use the Headset ...................................................................................................................................................................21
Incoming Calls ...................................................................................................................................................................21
Outgoing Calls ...................................................................................................................................................................22
Multi-Phone Status ...........................................................................................................................................................23
Mobile Phone and Headset Audio ....................................................................................................................................23
Combine Audio from Any Two Lines or Channels.............................................................................................................23
Conference up to Three Additional Headsets...................................................................................................................23
Advanced Use.......................................................................................................................................................................25
Install Plantronics Software ..............................................................................................................................................25
Plantronics Control Panel..................................................................................................................................................25
Troubleshooting ...................................................................................................................................................................26
Headset .............................................................................................................................................................................26
Desk Phone .......................................................................................................................................................................27
Mobile ...............................................................................................................................................................................27
Softphone..........................................................................................................................................................................27
Help and Resources..............................................................................................................................................................29
Getting Started with your Service .....................................................................................................................................29
Returning Equipment........................................................................................................................................................29
Contact Us.........................................................................................................................................................................29

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What’s in the Box?

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Base and Headset Basics

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Accessories

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Customize Your Headset
Install the Headset
Battery
Position the battery on the headset and slide into position until the battery
snaps into place.
NOTE: This product has a replacement battery. Use only the battery supplied
by Plantronics.
Use the Fit Kit to
Assemble Your Headset
Choose a headset wearing style and use the fit kit to assemble it over-the-ear,
over-the-head, or behind-the-head.
Right Over-the-Ear
Assembly
1Choose the size of ear loop that fits most comfortably. Align the ear loop and
insert it onto the headset. Rotate the ear loop up 90°.
NOTE: Ensure the ear loop is flat against the headset before rotating.
2Choose the size and style of ear tip that fits most comfortably. Align the ear
tip with the notch facing the microphone. Press on to attach.
NOTE: Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Left Over-the-Ear
Assembly
1Choose the size of ear loop that fits most comfortably. Align the ear loop as
shown and insert it onto the headset. Rotate the ear loop up 90°.
NOTE: Ensure the ear loop is flat against the headset before rotating.
2Choose the size and style of ear tip that fits most comfortably. Align the ear
tip with the notch facing the microphone. Press on to attach.

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NOTE: Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Position Your Headset
When you wear the headset, the microphone should rest as close to your
cheek as possible without touching. The microphone can be adjusted inward
by the pivoting earpiece to optimize the position of the headset.
1Slide the headset over and behind your ear and fit the ear tip into your ear.
2Holding the base of the headset push it in and back towards your ear to allow
the pivoting earpiece to bring the microphone close to your mouth. As the
base of the headset moves backwards, you will feel soft clicks until the
microphone rests close to your cheek.
Over-the-Head Assembly
1Hold the headband so it is aligned to receive the headset and insert the
headset into the headband.
2Rotate the headset up. The headband can be worn on the right or left side.

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3To optimize the position of the headset, push the headset in so the
microphone is close to your mouth.
Behind-the-Head
Assembly
1Align the headband as shown. Ensure the headband sits flat against the
headset, and then rotate it up 90°. If you want to wear it on the left, switch the
stem to the left side of the headband.
2Choose the size and style of the ear tip that fits most comfortably. Align the
ear tip with the notch facing the microphone. Press on to attach.
NOTE: Ensure the large end of the ear tip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so
the headset fits comfortably.
4With a finger on the headset indicator light, push in until the microphone
rests as close to your cheek as possible without touching.

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Charge Your Headset
1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.
2Plug one end of the power supply into the power jack on the back of the base and other end into the
working power outlet.
3Place the headset in the charge cradle. The charging LED flashes green when charging the headset and
turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A
full charge takes three hours.
NOTE: This product has a replaceable battery. Use only the battery type supplied by Plantronics.

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Desk Phone: Connect and Call
Choose Desk Phone Setup
Choose desk phone setup A, Bor C and connect the cables.
A Desk phone (standard)
•Connect one end of the telephone interface cable to the back of the
base
•Disconnect the handset coil cord from the base of the desk phone
and re-connect it to the telephone interface cable junction box.
•Finally, connect the remaining end of the telephone interface cable
into the open handset port on the desk phone.
NOTE: If your phone has a built-in headset port, you should only use the
headset port if you will not be using the HL10 lifter. In this configuration, you
must press both the headset button on your phone and the call control
button on the headset to answer or end calls.
B Desk phone + HL10 lifter (sold separately)
C Desk phone + EHS cable (sold separately)
Make a Desk Phone Call 1 While wearing a headset, press the base desk phone button.

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NOTE: If you do not have remote call control through a lifter (HL10) or cable
(EHS), manually remove the desk phone handset before each call.
2If you do not hear a dial tone, open the side panel and adjust the middle
configuration switch A-G until you do. Default setting A works for the majority
of desk phones.
3Dial a test call from your desk phone.
4End the call by pressing the headset call control button.

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Mobile: Connect and Call
Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be
connected to one device at a time. Following are instructions for pairing your mobile phone to the base.
1Press down and hold the Bluetooth pairing button (4 seconds) on the Savi base until the indicator LED
flashes red and blue. The base remains in this mode for 10 minutes. If it goes off, you will need to press it
again.
2Place the Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3If prompted by your mobile phone, type 0000 as the passcode. The Bluetooth indicator LED on the base
turns solid blue when the base has an active connection with your mobile phone.
4While wearing your headset, press the base mobile button.
5Dial a test call from your mobile phone.
6End the call by pressing the headset call control button.

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Computer: Connect and Call
Connect your Computer
1Connect the USB cable.
2Load the Plantronics software by visiting plantronics.com/software and click
Download.
For a list of compatible softphones, visit plantronics.com/software
Place a Softphone Call
While wearing your headset, press the base computer button.
2Dial a call from your computer softphone.
3End the call by pressing the headset call control button.
Position your Base
The minimum recommended separation between your desk phone and the
base is 6”.
The minimum recommended separation between the base and computer is
12”. Incorrect position can cause noise and interference problems.

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Headset Features
Headset Controls
Now that you assembled your headset, installed the software, and connected
your phones, read this section to learn about the headset’s features, controls,
and more.
1 Volume/Mute
Increase volume - press the volume button up.
Decrease volume - press the volume button down.
Mute/unmute a call – push in the volume/mute button
Flash between calls - during a call, long press the volume button up or down
for 1.5 seconds
2 Call button
Place, answer, end a call - press the call control button.
3 Headset LED - flashes white when in use.
Headset Power
CAUTION: For your safety, do not use the headset at high volumes for
extended periods of time. Doing so can cause hearing loss. Always listen at
moderate levels. For more information on headsets and hearing visit
plantronics.com/healthandsafety.
The headset is automatically on if the battery is installed and charged. The
headset does not have an on/off button. If you will not be using the headset
for a long period of time and the headset will not be in the charging cradle,
place the headset in sleep mode or remove the battery.
Place the Headset in Sleep Mode - placing the headset in sleep mode with a
fully charged battery provides up to 50 hours of standby time.
1While the headset is idle, press the call button for three seconds until you
see the headset flash white twice.
2To wake the headset, press the call button again until you see two white
flashes or hear three high tones.
Battery Storage Time - if you remove a fully charged battery from the headset,
it provides up to 75 days of battery storage time, stored under normal
conditions.
Talk Time - with a single full charge, the headset provides up to seven hours of
continual talk time. Talk time is reduced when operating in wideband mode
and/or if the headset is used consistently at a long distance from the base. You
can replace the battery mid-call without losing the call as long as a charged

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battery is reattached within five minutes. This allows for unlimited talk time.
Headset Battery Level
Low Battery Warning - if you are on a call and the headset battery is critically
low, you will hear a repeated single low tone every 15 seconds indicating that
the battery is low. You should recharge the headset immediately or swap out
the low battery with a fully-charged battery. If you are not on a call and press
the call button, you will hear three low tones if the battery is critically low. You
should recharge the headset immediately or swap out the low battery with a
fully-charged battery.
Headset Battery Status - there are two ways to determine your headset
battery status.
View System Tray Icon - with Plantronics software installed, a headset icon
appears in your system tray, displaying the battery status. A warning is issued if
your headset’s battery is critically low.
Use the Base - when the system is idle, press the base subscription button
once to get feedback on the headset battery level. The computer, mobile, and
desk phone button LEDs light up indicating your headset battery level.
Headset
Battery Level
Computer Button LED
on Base
Mobile LED on Base Desk Phone Button
LED on Base
75 – 100%
50 – 75%
25 – 50%
0 – 25%
Mute Your Headset
during a Call
To mute/unmute a call, push in the volume button.
When mute is activated, the base button is solid red and you will hear three
high tones (you can still hear the caller). These tones repeat every 60 seconds
while mute is active. When unmuted, you will hear three low tones.
Adjust Your Headset
Volume
Fine-tune your headset volume by pressing the volume/mute button up
(increase) or down (decrease) if you wear your headset on the right. If you
wear it on the left, it's opposite: press down to increase the volume and up to
decrease the volume.
Make general volume adjustments for the desk phone with the base volume
dials.

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For computer volume adjustments, use your softphone application controls or
your computer’s audio control panel (see below). Mobile phone volume can be
adjusted on the mobile phone.
NOTE: You can quickly access your system’s control panel by using the link in
the Plantronics Control Panel on the Preferences Tab.
For Windows Vista and Windows 7 systems - adjust your overall volume by
going to: Start > Settings > Control Panel > Sound > Playback. Click OK to
confirm your change.
For Windows XP systems - adjust your overall volume by going to: Start >
Settings > Control Panel > Sounds and Audio Devices > Audio tab > Sound
Playback. Click OK to confirm changes.
Turn On/Off Headset LED
The headset LED flashes when you are on a call or the headset is in use. The
LED can be turned off. When you are not on a call, press the headset volume
button down for three seconds until the headset flashes white twice to toggle
the LED on/off.
Out of Range Warning
Tones
If you are on a call and go out of the operating range, you will hear three low
tones. You will hear a single mid tone when you are back in range.
If you stay out of range, active calls are suspended. Calls are re-established
when you walk back into range. If you remain out of range for more than five
minutes, the system drops the call.
If you are not on a call and go out of the operating range and press the call
button, you will hear a single tone for the button, and three low tones for
failure to make a link.

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Base Features
Base Buttons
Basics
When you press a base button, you are opening a phone line/audio channel.
Depending on the circumstances, you will not necessarily hear a dial tone until
you dialed from your phone. The base buttons allow you to switch to a
different phone line/audio channel.
Change your default outbound line
This feature sets the preferred outbound line when the headset call control
button is pushed while all lines are idle.
With the system idle, you can change your default outbound line by pressing
the outbound base button you want until it flashes green four times.
You can also change the default outbound line using the Plantronics Control
Panel by going to Start > Programs > Plantronics > Plantronics Control Panel >
Device Settings > Base.
Base Subscription Button
The headset and base that came in the box are subscribed (connected) to each
other. However, if you want to use a new headset or need to restore a
subscription to your current headset (base subscription button is red), the
units can be subscribed to each other by the below methods.
The subscription button is the silver trim with four dots on the front of the
base.
Automatic secure subscription
With your system idle, docking a new headset automatically subscribes it to
the base, making it the primary headset. The base subscription LED blinks
green/red during subscription mode and remains green when the new
subscription is established.
Manual secure subscription
With your system idle and your headset docked, press the subscription button
on the base twice. The subscription light flashes red and green. When the
subscription light on the base becomes solid green, the headset and base are
subscribed to one another.
Manual over-the-air subscription
1With your system idle and your headset undocked, press the subscription
button on the base twice. The subscription light flashes green and red.
2Press the volume up button on the headset for three seconds until the

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headset LED turns solid white. When the subscription light on the base remains
solid green, the headset and base are subscribed to one another.
NOTE: If the base subscription LED turns solid red after flashing red/green,
the subscription attempt failed and should be repeated.
End Subscription
If the base is in subscription mode and you want to stop the base from
searching for a headset, press the subscription button again. The subscription
light is solid red for four seconds and then returns to its previous state.
Disabling Over-the-Air Subscription
The Savi system ships with the over-the-air subscription enabled. In a multi-
shift environment, you may want to disable this mode of subscription. You can
enable/disable over-the-air subscription with the base subscription button or
with the Plantronics Control Panel.
While your system is idle, hold the subscription button and the PC phone
button simultaneously until the PC phone button LED flashes. It flashes red for
four seconds when the over-the-air subscription is disabled or green for four
seconds when enabled.
You can also enable/disable over-the-air subscription with the Plantronics
Control Panel. Go to Start > Programs > Plantronics > Plantronics Control
Panel > Device Settings > Base > Over-the-Air-Subscription.
Base Subscription Button LED
Base Subscription LED Base Status
Flashes green and red Primary headset subscription mode
Sold green Primary headset subscribed to base
Solid yellow Active conference call with guest headsets
Solid red No headset subscribed
Set the Range
Changing the range can help with desk phone/PC audio quality, improve user
density or restrict the range of users.
You can change the range using the subscription button on the base. With the
system idle, press the subscription and desk phone buttons for three seconds.
The desk phone button flashes green for high range. If you press the
subscription button again for three seconds, the desk phone button flashes
yellow for medium range. If you press the subscription button again for three
seconds, the desk phone button flashes red for low range.
Setting Range
High Up to 350 ft.
Medium Up to 150 ft.

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Low Up to 50 ft.
You can also set the range using the Plantronics Control Panel. Go to Start >
Programs > Plantronics > Plantronics Control Panel > Device Settings > Base >
Range.
Bluetooth Pairing Button
Auto Connect Feature
Once you paired and connected your mobile phone to the base, the base
automatically connects to it when you are in range of your base.
You can manually disconnect your mobile phone from the base by short
pressing the base Bluetooth pairing button when it is solid blue. However if
you do this, you must manually reestablish a connection with your mobile
phone by pressing the base Bluetooth button again before the auto connection
feature resumes.
You can customize this feature by using the Plantronics Control Panel by going
to Start > Programs > Plantronics > Plantronics Control Panel > Devices >
Device Settings > Base > Auto Connect to Mobile Phone.