Plantronics VOYAGER 510 User manual

VOYAGER 510
BLUETOOTH®
HEADSET SYSTEM
User Guide

Thank you for selecting the
Voyager 510 Bluetooth®Headset
System from Plantronics.
The Voyager™ 510 system offers
wireless, hands-free headset
convenience and workspace
mobility.
This user guide provides
instructions on the installation
and usage of your system.
WELCOME
Voyager 510 Bluetooth®
Wireless Headset
System User Guide
www.plantronics.com
1

DIAGRAMS
HEADSET
10
8
9
12
11
1
18
22
20
21
24
19
25
23
2

DIAGRAMS
BASE UNIT
6
13
4
3
17
14
2
7
15
3
5
16

WELCOME
DIAGRAM KEY
1Tx Slide Switch (A-D)
2Rx Slide Switch (1-4)
3Speak Volume Adjust UP
4Speak Volume Adjust DOWN
5Call Control Button (Base)
6IntelliStandTM Switch ON/OFF
7Configuration Dial
8AC Power Adapter
9AC Power Adapter Port
10 Handset Cable Port
11 Telephone Cable Port
12 Accessory Port
13 Headset Docking Cradle
14 Charge contacts
15 Charge Indicator
16 Talk Indicator
17 Power Indicator
18 Handset Lifter (Optional)
19 Microphone
20 Earpiece
21 Call Control Button (Headset)
22 Listen Volume Adjust +/-
23 Power/Mute Button
24 Status Indicator
25 Charge Contacts
BASE UNIT HEADSET
4

CONNECTING YOUR VOYAGER 510 SYSTEM
OPTION – HANDSET LIFTER
5

INFORMATION
This User Guide provides instructions on the installation and usage of your Voyager
510 Bluetooth®Headset System. For safety and regulatory information, please refer
to the separate “Important Safety and Operational Information” booklet. Detailed
technical information and a copy of the Declaration of Conformity can be found at
www.plantronics.com/documentation
CHARGING YOUR HEADSET
The Status Indicator will be illuminated red while charging and change to blue when
the headset is fully charged. The headset must be charged for a minimum of 1 hour
prior to use – 3 hours to fully charge.
6

?
WELCOME
POSITIONING YOUR SYSTEM
Positioning: Recommended separation distance. Important: Incorrect positioning can
cause problems with noise and interference.
7
45cm 30cm
15cm

POWERING THE HEADSET ON & OFF
To turn the headset on press in and hold the Power/Mute Button for 3 seconds until
the Status Indicator flashes blue. To turn off, press and hold the button again for 3
seconds until the Status Indicator flashes red.
COMPATIBILITY WITH YOUR TELEPHONE
It is very important that the Configuration Dial is positioned correctly. Audio problems
may be experienced if this is incorrectly set. If you cannot hear a dial tone through
your headset, turn the configuration dial until you obtain it. Then dial a co-worker and
while speaking, turn the configuration dial through the 4 positions. Select the position
that provides the best sound quality for both you and your co-worker. During this call
you should also adjust the Listen and Speak Volume as described next. Once set, the
configuration dial will not require any further adjustment.
8

ANSWERING A CALL
If the corded telephone is ringing press the Call Control button on the headset (A) or
on the base. (B). If the mobile handset is ringing then press the call control button on
the headset (A) to answer the call.
Note: If IntellistandTM is enabled the system will always activate the Handset Lifter.
To disable IntellistandTM please follow instructions on page 13.
PLACING A CALL
Placing a call on your corded telephone:
Lift the handset and then press either the Call Control button on the headset (A) or
base unit (B). When you hear the dial tone, dial as normal. If you do not obtain a dial
tone, check that the Configuration Dial is set correctly as described on page 8.
Important: If your corded telephone has a receive volume control, ensure it is set no
higher than mid-range. Too high a setting could cause audio problems.
Placing a call on your mobile handset:
Dial using your telephone keypad or voice-dialling (if supported by your telephone).
Important: You will first need to pair the headset to your mobile handset. Refer to the
instructions on Pairing in the Voyager 510 Headset Quickstart Guide.
A B
A B
9

LISTEN VOLUME
A: Adjust the Listen Volume (how others sound to you) to a comfortable level.
B: If you cannot find a comfortable Listen level, try different settings on the Rx Slide
Switch (1-4) as shown until a satisfactory sound level is experienced.
Note: This setting only adjusts the headset listen level on calls placed using the corded
telephone and cannot adjust the headset Listen Volume when used with a mobile
handset.
Important: Too high a Listen Volume can cause audio problems. Please refer to the
Troubleshooting section.
SPEAK VOLUME
A: Adjust the Speak Volume (how you sound to others) until the level is comfortable
for your co-worker.
B: If you cannot find a comfortable Speak level, try different settings on the Tx Slide
Switch (A-D) as shown until a satisfactory sound level is experienced.
Note: This setting only adjusts the headset speak level on calls placed using the
corded telephone and cannot adjust the headset Speak Volume when used with
a mobile handset.
Important: Too high a Speak Volume can cause audio quality problems. Please
refer to the Troubleshooting section.
AB
AB
10

MUTE BUTTON
To mute a call, short press (<1 sec) the Power/Mute Button once. To take the call off
mute, short press (<1 sec) the button again.
11

OPERATION WITH THE HANDSET LIFTER ACCESSORY
The Plantronics Handset Lifter is an accessory that can be purchased for use with
Plantronics Wireless Headset Systems. It has two functions:
1. To automatically notify you when an incoming call is detected even when you are
away from your desk.
2. To lift the telephone handset from its cradle at your command even when you are
away from your desk.
The installation of the Handset Lifter is described in the user guide that is supplied
with it.
MAKING A CALL USING THE LIFTER
Press the Call Control Button on the headset or base unit. The lifter will raise the
telephone handset off the hook. You will then hear a dial tone in your headset and
can proceed to make a call as normal.
When you have finished your call press the Call Control Button on either your headset
or base unit. The handset lifter then lowers the handset to end the call.
RECEIVING A CALL USING THE LIFTER
When a new call is received the telephone rings as normal, but in addition, a ring alert
will be heard in your headset.
Note: This additional call alert is only active when the Handset Lifter is
connected.
To answer the call press the Call Control Button on either the headset or the base unit.
The lifter will then raise the telephone handset off the hook and you will then be able
to talk to the caller.
When you have finished your call press the Call Control Button on either your headset
or base unit. The handset lifter then lowers the handset to end the call.
12

SWITCHING FROM HEADSET TO HANDSET WHEN USING
THE LIFTER
If during a call you are using your headset and want to switch to the telephone
handset, remove the handset from the Lifter, then press the Call Control Button on
either your headset or the base unit. The Lifter will lower and you will then be able to
continue the call using the handset.
SWITCHING FROM HANDSET TO HEADSET WHEN USING
THE LIFTER
If during a call you are using the telephone handset and want to switch to your
headset, press the Call Control Button on either the headset or the base unit.
The Lifter will raise and you will be able to continue the call using your headset.
Replace the telephone handset on the Lifter. When the call is finished press the Call
Control Button on either your headset or base unit. The Lifter will lower the handset
and end the call.
13
INTELLISTAND™ ENABLE/DISABLE
When the Voyager 510 Bluetooth®Headset System is used in conjunction with a
Plantronics Handset Lifter, you can enable the IntelliStand™ feature.
The IntelliStand™ senses when the headset has been removed or replaced in the
Voyager 510 System Base unit, automatically activating the lifter to answer or end a
call.
The IntelliStand™ feature is disabled when the switch is in position I (as shown) or
enabled when the switch is in position II.
Note: Docking the headset always ends the call regardless if IntelliStand™ is enabled
or disabled.

OUT OF RANGE WARNING
As you walk away from the base unit you will eventually reach the system operating
range limit. The system will issue audible warnings at the operating limit.
If not in a call:
One low tone when edge of range reached.
One high tone when back in range.
If in a call:
One low tone when edge of range reached.
One high tone followed by a triple tone when back in range
On hearing the edge of range alert you should walk closer to the base unit to ensure
call quality is maintained. If you stray out of range any active call will be suspended.
The call will be re-established on walking back in range
If you remain out of range for more than 10 minutes the system will drop the call
permanently. If using a Plantronics Handset Lifter the handset will be replaced and
the call terminated.
LOW BATTERY WARNING
When the headset battery is running low, an audible warning will be heard through
the headset as a single beep repeating every 20 seconds. The headset Status Indicator
will also flash red when the battery needs to be recharged. You should recharge the
headset immediately.
MUTE ACTIVE WARNING
When muted, the headset will sound two tones every 30 seconds.
14
AUDIBLE WARNINGS

PAIRING
The Voyager 510 Bluetooth®Headset System is supplied with the Headset and Base
Unit factory paired to each other. However, if you have purchased a Voyager 510
System Base Unit or if you wish to use a replacement headset with your existing base
unit the units must be paired as follows:
1. Press and hold both the Speak Volume Adjust Buttons (3 & 4) on the base unit until
the indicator in the Call Control Button (5) starts to flash.
2. Press and hold the headset Listen Volume Adjust + Button (22) and headset Call
Control Button (21) until the Status Indicator (24) flashes red and blue.
3. Pairing completion is indicated when the Call Control Button indicator (5)
illuminates solidly, and the Status Indicator (24) flashes.
MAINTENANCE HINTS
1. Unplug the unit from the telephone and the AC Power Adapter from the mains
supply before cleaning.
2. To clean the headset, remove the headset from the attachment and wipe clean.
3. Clean the equipment with a damp (not wet) cloth.
4. Do not use solvents or other cleaning agents.
15

OPTIONAL PARTS & ACCESSORIES
There are a range of Plantronics accessories designed to enhance the functionality of
your Voyager 510 Bluetooth®Headset System. Please contact your Plantronics Supplier
for further details.
1. HL10 Telephone Handset Lifter
2. On-Line Indicator
3. On-Line Indicator Extension Cable
4. Accessory Converter Cable
5. AC Power Adapter (UK only)
6. AC Power Adapter (Europe excluding UK)
7. US Power Adapter
8. CLA Charger
9. USB Charger
10. Beltpack Carry Pouch
11. Base Unit Cable
12. Voyager 510 Headset
13. Earcushion Pack
14. Voyager 500A Base Unit
16

MODEL AND COUNTRY INFORMATION
67890-07
67892-07 AUT, BEL, DEU, DNK,
ESP, FRA, GBR, GRC, ITA, IRL,
LUX, NLD, PRT, SWE, FIN,
CYP, CZE, EST, HUN, LVA,
LTU, MLT, POL, SVK, SVN.
67890-01/02
67892-01/02 United States, Canada
67890-09
67892-09 Australia, New Zealand
67890-04
67892-04
See package for product model number and refer to the table below for approved used.
17

TROUBLESHOOTING
PROBLEM
I plugged everything in but the lights won’t come on.
Possible Cause Solution
No power Check that the AC Power Adapter is connected
to the base unit.
Check that the AC Power Adapter is connected
to the mains supply.
Check that the AC Power Adapter is the model
supplied by Plantronics.
PROBLEM
My headset does not work with the base unit.
Possible Cause Solution
Headset is turned off Turn it on by pressing in and holding the Power/
Mute Button for approximately 3 seconds, until
the Status Indicator flashes blue.
Pairing lost Pair the headset to the base following the
instructions in the section PAIRING.
PROBLEM
I cannot hear caller/dial tone.
Possible Cause Solution
Headset System is not Check that the telephone is connected to the base
connected correctly unit’s Telephone Cable Port.
Check that the handset is connected to the base
unit’s Handset Cable Port.
Out of Range Walk back into range.
Headset battery is flat Recharge the battery by placing the headset
in the Headset Docking Cradle.
Listen volume too low Adjust the Listen Volume control on the headset.
If the volume is still too low, select another Rx Slide
Switch setting as described on page 10.
Incorrect Configuration Try other Configuration Dial settings on the base unit.
Dial setting for your
telephone
18

PROBLEM
Callers cannot hear me.
Possible Cause Solution
Mute is selected Press the Power/Mute Button once as described
on page 11.
Headset microphone Align the headset boom with your mouth
boom is incorrectly
positioned
Speak volume is too low Increase the Speak Volume by adjusting the Speak
Volume Controls on the base unit as described
on page 10.
If the volume is still too low, select another Tx Slide
Switch setting as described on page 10.
Incorrect Configuration Try other Configuration Dial settings on the
Dialsetting for your base unit.
telephone
PROBLEM
I can hear a dial tone in more than one configuration position
Possible Cause Solution
Telephone will work Use the position that sounds best to you and the
in more than one person you call.
Configuration Dial
position
PROBLEM
I tried all four positions on the Configuration Dial and cannot hear a dial tone in
any position.
Possible Cause Solution
Voyager 510 Bluetooth®Check that the telephone is connected to the base
Headset System is not unit’s Telephone Cable Port.
connected correctly
Check that the handset is connected to the base
unit’s Handset Cable Port.
You may have an Call your supplier or local Plantronics office
incompatible phone for help.
The telephone line Reconnect the handset to the telephone and test.
is dead 19