Plantronics Voyager 3200 Series User manual

Voyager 3200 Series
Bluetooth Headset
User Guide

Contents
Headset overview 3
Be safe 3
Optional charge case overview 4
Charge 5
Check headset battery status 5
Use the charge case 6
Fit 7
Adjust the fit 7
Pair 8
Bluetooth pairing 8
NFC pairing 8
Pair mode 8
Load software 9
The Basics 10
Make/Take/End Calls 10
Voice control 11
Adjust the volume 11
Play or pause streaming audio 11
Use sensors 11
More Features 13
Select language 13
Modify the answer/ignore voice commands 13
Use two phones 13
Change headset settings 13
Update firmware 15
Headset recovery 15
Troubleshooting 16
Support 17
2

00:02
Bluetooth pair
Near Field Communication (NFC) pair
Call
Play/Pause
Volume
Micro-USB charge port
Headset LED (indicator light)
Voice control (Siri, Google Now, Cortana)
Mute
Power
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Headset overview
Be safe
3

Charge case LEDs; indicates case/headset battery status
Charge case: Touch the icon to display the charge case battery status
Headset: Touch the icon to display the headset battery status
Micro-USB charge port
It takes 90 minutes to fully charge the charge case. When fully charged, the charge case provides
an extra 10 hours of battery life for the headset.
Optional charge case
overview
4

It takes 90 minutes to fully charge the headset. The indicator light turns off once charging is
complete.
TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully.
TIP To check the headset battery status, tap the Call button while wearing your headset or tap the
Voice button and say “check battery.”
There are several ways to check your headset battery status.
1Wearing the headset, tap the Call button and listen to the voice alert.
2When not wearing the headset, tap the Call button and observe the headset LEDs.
3Check Plantronics Hub home screen.
Charge
Check headset battery
status
5

A fully charged case can supply an additional 10 hours of headset talk time. It takes 90 minutes to
fully charge the charge case. It takes 2 hours to fully charge the headset and charge case together.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LED's flash when charging.
Check the charge case or headset battery status by touching/swiping either the case or headset
icons. The LEDs indicate the battery status.
Battery status LEDs for charge case and headset
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
Use the charge case
6

The loop of the gel eartip tucks into the back curve of your ear for a stable fit.
1With the headset powered off, replace the eartip with an alternate size if it feels loose or tight in
you ear.
2To adjust the fit, rotate the eartip on the headset or add the optional clip-on earloop.*
NOTE *Using clip-on earloop may decrease sensor sensitivity. Turn off sensors for better
performance.
Fit
Adjust the fit
7

NOTE If your phone supports Near Field Communication (NFC), go to NFC pairing.
1Wearing your headset, power it on. You hear "pairing" in the default language. The headset LED
flashes red and blue.
2Activate Bluetooth®on your phone to search for new devices.
•iPhone > Settings > Bluetooth > On*
•Android > Settings > Bluetooth > On > Scan*
NOTE *Menus may vary by device.
3Select “ PLT V3200 Series.” If necessary, enter four zeros (0000) for the passcode or accept the
connection. Once successfully paired, you hear “pairing successful."
1Ensure NFC is on and your phone’s display is unlocked.
2Tap and hold the headphones to the phone’s NFC tag location until NFC pairing completes. If
necessary, accept the connection.
TIP Keep an eye on your Smartphone's screen for prompts to start and accept the pairing process.
NOTE The headphone’s NFC tag is located on the outside of the left ear cup. Phone NFC tag locations
vary.
With your headset powered on, press and hold the Call button until you hear "pairing."
Pair
Bluetooth pairing
NFC pairing
Pair mode
8

• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Load software
9

00:02
Answer a call
Choose:
• Put on the headset to answer call, or
• Say “answer” after call is announced, or
• Tap the Call button
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.
End a call
Tap the Call button to end current call.
Reject a call
Choose:
• Say “ignore” after call is announced, or
• Press Call button for 2 seconds
Redial last outgoing call
Double-tap the Call button.
Mute
During a conversation, press the Mute button. You hear “mute on” or “mute off."
Mute reminder
If mute reminder is on, an alert repeats when you speak to remind you that mute is activated.
Customize your settings in Plantronics Hub.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
The Basics
Make/Take/End Calls
10

• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Siri, Google Now™, Cortana When not on a call, press and hold the Voice button for 2 seconds
until you hear the tone. Wait for the phone prompt to activate voice dialing, search, and other
smartphone voice controls.
Toggle the Volume button up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can toggle the Volume button to adjust the volume
level for Caller Announce and other voice prompts.
When not on a call, press the Play/Pause button for 2 seconds to either pause or resume
playback of streaming audio.
NOTE You must pause your streaming audio before you use your headset's voice commands to
initiate an outbound call with your headset (call back or voice dial).
NOTE If you power off the headset or go out of phone range while streaming audio, your headset will
not play/pause the stream upon reconnecting until you manually resume streaming with your phone.
Smart sensors respond when you put on or take off your headset. Customize with Plantronics Hub.
Below describes default settings.
With active sensors putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if playing
previous to taking off)*
pause music/media (if playing)*
Lock headset unlock the Call button lock the Call button to avoid
accidental calls
NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
To reset your sensors, connect the headset directly to your computer's USB port, and place it, with
the eartip up, on a flat non-metallic surface for more than 10 seconds.
Disable sensors
You can disable your headset smart sensors several ways:
• Manage sensors through Plantronics Hub software
Voice control
Adjust the volume
Play or pause streaming
audio
Use sensors
11

• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then
red. Repeat to reactivate; the LED flashes purple then blue
NOTE Sensors cannot be disabled while streaming audio.
12

You can wirelessly change your headset language using Plantronics Hub software. Download:
plantronics.com/software. Choose:
• With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/
Android
• With your headset connected to your computer via USB adapter or cable, select headset language
in Plantronics Hub for Windows/Mac*
*USB adapter not included in all models.
Voice alerts list
Following is a list of common voice alerts. You can use Plantronics Hub to customize some of
these alerts. Download Plantronics Hub at plantronics.com/software
• "Answering call"
• "Battery low"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on/mute off"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Battery high"
• "Volume maximum/minimum"
Enable or disable the answer/ignore voice commands using Plantronics Hub. Visit
plantronics.com/software.
Multipoint technology lets you pair a second phone and answer calls from either phone.
Once you have paired your two phones, it's easy to answer calls from either phone.
When on a call, you will hear a ringtone notification of the incoming call from the second paired
phone. To answer a second call from the other phone, you must end the current call (tap Call
button) so the new call automatically answers.
If you choose to not answer the second call, it will go to voicemail.
You can manage your headset settings by using Plantronics Hub for Windows/Mac on your
computer or Plantronics Hub for iOS/Android on your mobile device. Visit plantronics.com/
software.
Settings that can be changed include:
• Headset language
More Features
Select language
Modify the answer/ignore
voice commands
Use two phones
Change headset settings
13

• Answering call alert
• Mute
• Mute reminder
• Smart sensors
• Firmware update
• Streaming audio (A2DP)
• HD Voice (wideband audio)
• Caller ID on/off
• Call answer/ignore
• Audio channel tone
• Restore default settings
• Find MyHeadset: clear event history
14

Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for
Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at
plantronics.com/software. Choose:
• Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates
for available firmware update
• Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings
for available firmware update
While updating firmware:
• Remove your headset from your ear. Do not use your headset or device until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers
• Do not start a second update from a second device
• Do not stream media on your smartphone
• Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb
feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes
unresponsive, take the following steps:
1Download and install Plantronics Hub for Windows/Mac at plantronics.com/software
2Connect your headset to your computer using a USB cable
3Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub's headset recovery instructions
• Plantronics Hub's home screen
Update firmware
Headset recovery
15

Callers can't hear me. • Ensure headset is paired and connected to your phone.
• On your smartphone, check audio source to make sure that the
audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors to recalibrate them. See Reset sensors.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn
off sensors for better performance.
• Disable HD Voice (Wideband Audio) with Plantronics Hub
application as this setting may be incompatible with your phone.
I can't hear callers or music. • Ensure headset is paired and connected to your phone.
• On your smartphone, check audio source to make sure that the
audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors to recalibrate them. See Reset sensors.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn
off sensors for better performance.
My headset will not achieve 6 hours
of talk time after it is fully charged. • Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and will
not allow for an optimal talk time of 6 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
16

EN
0800 410014
FI
0800 117095
NO
80011336
AR
[phone]*
FR
0800 945770
PL
[phone]*
CS
[phone]*
GA
1800 551 896
PT
800 84 45 17
DA
80 88 46 10
HE
[phone]*
RO
[phone]*
DE
Deutschland 0800 9323 400
Österreich 0800 242 500
Schweiz 0800 932 340
HU
[phone]*
RU
8-800-100-64-14
[phone]*
EL
[phone]*
IT
800 950934
SV
0200 21 46 81
ES
900 803 666
NL
NL 0800 7526876
BE 0800 39202
LUX 800 24870
TR
[phone]*
*Support in English
For warranty details, go to plantronics.com/warranty.
Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2017 Plantronics and Voyager are trademarks of Plantronics, Inc. registered in the US and other countries, and PLT is a trademark of Plantronics, Inc.
The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. Google Play and the Google Play
logo are trademarks of Google Inc. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. All
other trademarks are the property of their respective owners.
Patents: US 9,264,792; D717,771; D730,877; D766,209; patents pending.
208303-06 (06.17)