Plantronics Voyager Focus UC User manual

Voyager Focus UC
User Guide

Contents
Overview
3
Headset
3
Charge stand*
4
USB Bluetooth adapter
4
Connect and pair
5
Connect to PC
5
Configure USB adapter
5
Pair to mobile device
5
Pair USB adapter again
6
Fit and charge
7
Wear on the right or left 7
Chargeyour headset
7
Check headset battery status 7
Load software
8
The basics
9
Make/Take/End Calls
9
Mute/unmute
10
Mute on reminder*
10
OpenMic
10
Volume
10
Play or pause music 10
Track selection 10
Usesensors
10
ANC
11
More Features
12
DeepSleep Mode
12
Answer calls from a second device 12
Changelanguage
12
Update firmware
12
What's in the box
13
Accessories
13
Troubleshoot
14
Support
16
2

Overview
Headset
([ ])
ANC
Volume up/down
Track backw ard*
Play/pause music*
Track forward*
AN C Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
Call button ([ ])
Power button
Bluetooth pair button
NOTE *Functionality varies by application. Does not function with web-based apps.
3

Charge stand*
NOTE *Contents may vary by product.
NOTE Both the chargestand and micro USB cable canbe plugged into either acomputer or wall
charger. Itis only necessary to plug thecharge stand into a computer to update firmware.
USB Bluetooth adapter
USB LEDs
What they mean
Red and blue flashes
Pairing
Solid Blue
Pairing successful; Connected
Blue flashes
On a call
Solid red
Mute active
Purple flashes
Streaming music/media fromcomputer
4

Connect and pair
Connect to PC Your Bluetooth USB adapter comes pre-paired toyour headset.
1 Insert the Bluetooth USB adapter into your laptop or PC.
2 Pairing is successfulwhen you hear “pairing successful” and the USB adapter LED is solid blue.
3 OPTIONAL: Headset call control Some softphones require the installation of
Plantronics Hub for Windows and Mac (plantronics.com/software) to enable headset
control (answer/end and mute) functionality.
NOTE Plantronics Hub software also allows you to customize your headset's
behavior through advanced settings and options.
Configure USB adapter Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to
listen to music, you will need to configure your Bluetooth USB adapter.
Windows
1 To configure your Bluetooth USB adapter to playmusic,go to Start menu > Control Panel >
Sound > Playback tab. Select Plantronics BT600, setitas the DefaultDevice and click OK.
2 To pause music when you place or receive calls, go to Start menu > Control
Panel > Sound > Communications tab and select the desired parameter.
Mac
1 To configure the Bluetooth USB adapter, go to Apple menu > System Preferences
> Sound. On both the Input and Output tabs, select Plantronics BT600.
Pair to mobile device 1To put your headset in pair mode, press and hold the power button
towards the Bluetooth icon until you hear "pairing" and the headset LEDs flash red and blue.
2 Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings >Bluetooth>On*
• Android Settings >Bluetooth: On >Scan for
devices* NOTE *Menus may vary by device.
3 Select “PLT Focus.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
5

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth USB adapter.
Pair USB adapter again 1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait
for your computer to recognize it.
2 Put your headphones in pair mode.
3 Putyour Bluetooth USB adapter into pairmode bygentlypressing and holding the pair
button with a pen or paperclip until the Bluetooth USBadapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and the Bluetooth USB
adapter LED is solid blue.
6

Fit and charge
Wear on the rightor left
Charge your headset
To position the microphone on the right or left side, rotate the microphone boom up and over.
Adjust the boom so it points to the corner of your mouth.
TIP Your headset senses when you change the microphone boom from one side
to the other and syncs the audio and controls specific to each side.
IMPORTANT Before using, charge the headset fully to reset the accuracy of the talk time prompts.
Charge your headset with the charge stand or the micro USB cable. The headset
LEDs flash when charging. It takes up to 2 hours to fully charge your headset. The
LEDs turn off once charging is complete.
NOTE Both the charge stand and micro USB cable can be plugged into either a computer or
wall charger. It is only necessary to plug into a computer to update firmware.
Check headset
battery status
Charge stand
Micro USB cable
Headset LEDs
Battery status
4–5 blue blinks
Battery high
2–3 blue blinks
Battery medium
1 red blink
Battery low
flashing red
Battery critical; Recharge headset
There are several ways to check your headset battery status.
1 Wearing the headset,tap the Call button and listen to the voice alert(smartphone only).
2 When not wearing the headset, tap any button except the Call button and observe
the headset LEDs.
3 Place the headset in the charge cradle and observe the headset LEDs.
7

Load software
Some softphones require the installation of Plantronics Hub for Windows
and Mac to enable headset control (answer/end and mute) functionality.
1 Install Plantronics Hub forWindows and Mac ontoyour computer by visiting
plantronics.com/ software.
2 Manage your headset settings with your computer or mobile device with
Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android,
respectively (plantronics.com/ software).
Plantronics Hub
iOSand Android
Windows and Mac
Call control for softphones
X
Change headset language
X
Update firmw are
X
Turn features on/off
X
X
View user guide
X
Battery meter
X
X
8

The basics
([ ])
ANC
Volume up/down
Track backward*
Play/pause music*
Track forward*
AN C Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
Call button ([ ])
Power button
Bluetooth pair button
NOTE *Functionality varies by application. Does not function with web-based apps.
Make/Take/End Calls Answer orend a call
Tap the Call button.
Call backlast call (smartphone)
To dial your last number you dialed, double-tap the Call button.
9

Voice dial (smartphone)
If your smartphone has a voice-enabled assistant,press and hold the Call buttonfor 2seconds
andwait for the phone prompt and then tell the phone to dial the number of a storedcontact.
Mute/unmute While on an active call,choose:
• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)
Mute on reminder* * Plantronics Hub for Windows and Mac required (plantronics.com/software)
If you have muted an active call and you start to speak, then a desktop notification
reminds you that you are on mute. You can add a voice prompt notification by
managing your mute features with Plantronics Hub for Windows and Mac.
OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings.
Control the level of ambient noise you hear by adjusting the volume wheel.
Volume Rotate the volume wheel forward (+) or backward (–) to control the volume.
Play or pause music Choose:
• Put on/take off the headset (requires active smart sensors)
• Tap the Play/pause button
NOTE Functionality varies by application. Does not function with web-based apps.
Track selectionTap the Forw ard button or Back button to control the track selection.
NOTE Functionality varies by application. Does not function with web-based apps.
Use sensors Smart sensors respondwhenyou put on or take off your headphones.
With active sensors
putting on the headsetwill:
taking off the headsetwill:
Call
answer the call
mute the headset
Music/media
resume music/media (if playing
pause music/media (if playing)*
previous to taking off)*
Mute
unmute if on an active call
mute if on an active call
NOTE *Functionality varies by application. Does not function with web-based apps.
Reset sensors
You may need to reset the sensors ifthey are not working as expected.
There are two ways to reset the headset sensors. Choose:
• With your headsetpowered on, charge your headseton the chargestand for 10 seconds
• Press and hold both the Mute and Play/pause buttons for more than 4
seconds until the LEDs flash purple twice, being careful to not touch the earcup
padding or allow it to come in contact withsurfaces
Disable sensors
You can disable your headset smart sensors several ways:
• Manage sensors through Plantronics Hub software
10

• Hold both the Mute and Call buttons for more than 4 seconds until the LED
flashes purple then red. Repeat to reactivate; the LED flashes purple then blue
NOTE Sensors cannotbe disabled while streaming audio.
ANC Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound
quality. Your headset ships w ith ANC on. To turn ANC off, slide the stitch away from"ANC."
11

More Features
DeepSleep Mode
Answer calls from
a second device
Change language
Update firmware
If you leaveyour headphones powered on butout of range of your paired phone or USB adapterfor
more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control
button to exit DeepSleep mode.
It's easy to answercalls from two devices (including softphone).
When on a call, you hear a ringtone notification ofthe incoming call from the
second paired device.
To answer a second call from the other device, first tap the Call button to end the
current call and tap the Call button again to answer the new call. If you choose to not
answer the second call, it will go to voicemail.
You can change the voice prompts language of your headset (for example "mute on").
1 Download Plantronics Hub for Windows/Mac at plantronics.com/software.
2 Dock your headset in the charge stand and plug it directly intoyour computer.
3 Disconnect your headset from other devices; this includes unplugging your USB
adapter from the computer.
4 Open Plantronics Hub for Windows/Mac and go to Settings > Language to view
language choices for voice prompts.
Firmware updates are designed to keep your headset current with the latest
technology. Update your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
1 Download Plantronics Hub for Windows/Mac at plantronics.com/software.
2 To update your headset firmware, dock your headset in the charge stand and plug it
directly into your computer. Disconnect your headset from other devices; this
includes unplugging your USB adapter from the computer.
3 Open Plantronics Hub for Windows/Mac and check the Updates tab for firmw are update alerts.
TIP
• Do not answer or place a call during the update
12

What's in the box
Contents may vary by product.
Headset Charge stand
Bluetooth USB Adapter Carrying case Micro USB cable
Accessories Sold separately at plantronics.com/accessories.
Wallcharger
13

Troubleshoot
When Iuse my headset with a
softphone,the headset call control
and mute buttons don't work.
Check the following:
• Make sure the softphone you are using is supported by
viewing our softw are compatibility guide.
• If required to enable headsetcontrol (answer/endand mute)
functionality, ensureyou have Plantronics Hubfor
Windows/Mac (v. 3.6 or later) installed. See Load software.
I can't unmutemyheadset whenI'm
on a softphone call.
Ensure that you have Plantronics Hub for Window s/Mac
v. 3.6 or later installed.
The headset sensors are not If your headset sensorsare not working asexpected,youmay
working as expected. need to reset the sensors. See Reset sensors.
• A call isnot automatically answered
whenI put onmy headset
• Mute/unmute is not working when I
take on/offmyheadset duringa cal
• During a call, mute
unexpectedly turns on.
During a call, nobody can hear me.Configure theheadset asthe recording/outputdefault device.
For Windows, go to Start menu >Control Panel >Sound >
Recording tab. Select Plantronics BT600,right-click, select
“Select as Default Device” and click OK.
For Mac, go to Apple menu >System Preferences >Sound >
Output tab and select Plantronics BT600.
During a call, I can't hear anybody. Configure theheadset asthe playback/input defaultdevice.
For Windows, go to Start menu >Control Panel >Sound >
Playback tab. Select PlantronicsBT600, right-click, select “Select
as Default Device” and click OK.
For Mac, go to Apple menu >System Preferences >Sound >
Input tab and select Plantronics BT600.
During a call, Igetinterference and
drops in sound.
Yourheadset isconfigured for optimal performance during
conferencecalls. Stereo telephonyison bydefault.Toincrease
Bluetooth density,change the setting from stereo telephonyto
mono telephony byholdingtheMute buttonforfour secondswhile
noton a call,until youhear "Wideband stereooff."You can also
changethesetting in PlantronicsHub for Windows/Mac bygoingto
Settings >Wireless >Extended Range Mode.
Musicisnot coming throughmy
headset.
To configure your USB adapter to play music, see
Configure USB adapter.
On my Mac, if I'm listening to
streaming audio and take off the
headset,iTunesstartsplaying when
I put the headset back on.
This is a known issue. Turn off play/pause setting in the
sensors tab of Plantronics Hub for Window s/Mac.
When Iplaymusicand acall comes
in,the musicistoo loud or doesn't
pause.
To configure your USB adapter to play music, see
Configure USB adapter.
14

The headset talk time is not
accurate.
Charge the headset fully to reset the accuracy of the
talk time prompts.
I hear an echo when not on acall.
Checkand seeifOpenMicison bypressing the red mute buttonon
theboom when you are not on acall. Our exclusive OpenMic
feature letsyou control the level of ambientnoise you hear.
15

Support
EN
FI
NO
0800 410014
0800 117095
80011336
AR
FR
PL
[phone]*
0800 945770
[phone]*
CS
GA
PT
[phone]*
1800 551 896
800 84 45 17
DA
HE
RO
80 88 46 10
[phone]*
[phone]*
DE
HU
RU
Deutschland 0800 9323 400
[phone]*
8-800-100-64-14
Österreich 0800 242 500
[phone]*
Schweiz 0800 932 340
EL
IT
SV
[phone]*
800 950934
0200 21 46 81
ES
NL
TR
900 803 666
NL 0800 7526876
[phone]*
BE 0800 39202
LUX 800 24870
*Support in English
For warranty details, go to plantronics.com/warranty.